Lakewood Gardens

Jeannette

The community of Lakewood Gardens was very clean and very nice. The person who gave us a tour was very, very knowledgeable and answered our questions. They prepared a folder with all the information, which is something that I hadn't seen in other communities. They were just very accommodating and very thorough. The people were friendly, very willing to answer questions and help. We were impressed with the community. It's huge. You wouldn't think that way from looking at it from the outside. They had a salon/haircuts, crafts, and nice spaces for outside.

P.D.

The people that work at Lakewood Gardens memory care were nice, easy to deal with, and seemed very professional. What I didn't like about it was some of the areas where most of the people were sitting didn't smell very nice. I think people talk about that. It didn't seem quite as nice inside as in the other places. I didn't meet very many of the staff, I just met the person who runs the place and she was fine. They had a kind of a patio. They also had an activity room where everybody was during my visit and it seemed like there were a lot of people in a small area. There was no one out there on the patio and it was OK, but it wasn't nice, by any means too. It didn't look like they'd kept it up as much as they could. Some of the sliding screens on the outside, for people going to the patio, were off track and kind of bent up. It just didn't look like they've taken great care of the place. It seemed clean but the upkeep on the outside didn't look quite as good, and the patio on the inside didn't look quite as good either. It's kind of an industrial feeling with its long hallways but you can't do anything about that. It just feels a little cold maybe. It's a good location because it's pretty close to where we are at. There are restaurants very near it and also a hospital, Kaiser, right there.

Erma

Lakewood Gardens Alzheimer's & Dementia Care was a very nice place. Unfortunately, my mother was only there for 10 days because she passed. The staff was super nice, and they're very well in tune with dementia. My experience with them was just great for that type of experience. Becky, the community relations person was excellent. She was only there for 10 days but it was excellent. The communication with the staff is excellent. She was in quarantine, so we weren't able to see her but the staff called me and communicated with me daily about her care. It's an older facility, but very clean and well-maintained. We saw the dining room and it looked great but because of Covid, her meals were brought to her room. They had a nice activity room and when I went to go pick up her belongings, they had several residents in the activity room. In looking at other facilities, I think they have the average pricing so they weren't any less expensive or more expensive than the others. They are very interested in their residents and we had a really lovely experience with them. My mom was there for St. Patrick's Day and she did not have anything green so her caretaker borrowed something from somebody else so that she would have something green on that day, which I thought was excellent. The staff and employees were just great. I would call as many as 4 times a day and never was I ever told not to call. I was always given an update on her.

E.Q.

My grandfather moved in to Lakewood Gardens and so far everything has been pretty good. They have pretty good staff there and they keep us informed. They call us on the phone letting us know when things happen or what's going on. They take care of everything, they do transport, medication, clothing, and everything to minimize your worries. There were a couple of hiccups here and there, but it's not the end of the world. The atmosphere and surroundings seem to be pretty good. They have an outdoor patio that every single room is connected to. So every person living there has a sliding door, so they can go out to the patio to get some air or light. The place itself is really nice and they keep it really clean. They have common rooms like TV rooms where people can gather. In terms of safety, it's very secure. It's not like the most luxurious place I have seen, but it's nice, clean, safe and simple. For the rate that we're paying for the shared room, I would say that it's good value.

JFF

I was introduced to Lakewood Gardens in December and went to visit the facility before I moved my Mother who is diagnosed with Dementia/Alzheimer's. When I got there I was greeted by Cecca who made me feel so comfortable and expressed so much love, compassion and love for her residents. I cannot reiterate how happy I was once my Mom moved there. The place is so clean, the staff so caring, kind and compassionate with everyone. I have never seen a place that has so much love and compassion for their residents. From the administrator who helped me hang my mother's clothes in the closet, to Cecca who helped me carry boxes into my Mom's room, to Jeanie who went to the kitchen and brought me hot coffee when she heard me say that my coffee was cold. I really could not believe my eyes with such an incredible treatment. The nurses, Helita, Chris, and Joanna are so extraordinary and never fail to amaze me with their care and willingness to work with you. I am in awe. My Mom has been there for a month and a half and every time I go into her room, I find it clean, the bathroom spotless and her sheets changed on a regular basis. One day I came to the center and saw the cleaning crew shampooing the carpets in the hallways. I was in shock! Would you believe it? They even wash the wheelchairs that the residents occupy, weekly. This is the best place I have seen. I requested that a hand shower be installed in my Mother's bathroom. Nick, immediately bought it and installed it. I am so grateful to all the administrators, nurses, caregivers, staff and cleaning crew there. THANK YOU!

Gary Johnson

I would like to say that Lakewood Gardens is definty a 5 star facility they took care of my mom in away I have ever seen from when you first walk in and are greeted to the staff and the activities that they do daily no matter when I drop in to visit my mother was always dress well and always being help in any of her needs being met at times when I drop in at one of the meal times they had a full staff helping the resident with there food if I had the need to be taking care of this is where I would want to be I just can't say enough but thank you to all the staff