Arden Courts of Cherry Hill

Erica1NT

I was going to wait a full year after my mom became a resident before writing a review, but the way Arden Court has handled the pandemic crisis has propelled me to write one sooner. I have been overwhelmed with gratitude by how proactive, smart, and compassionate they have been in protecting the residents from COVID-19 and keeping us concerned family members informed and connected. While I understand that nothing is fool-proof and that they may well yet experience a sick resident, I remain confident that they are doing everything possible to prevent both residents and staff from contracting COVID-19 and that there is no safer place for my mom (who suffers from severe dementia) to be right now. In addition to their adept handling of this crisis, Arden Court has continually exceeded my expectations. We moved my mom to their facility in September after a horrible experience at a facility in Center City Philadelphia (that we had chosen in large part for its proximity to us). In the one year she was at the Center City facility, was assaulted 3 times by other residents. The first two were (relatively) minor incidents, but the third assault landed her in the hospital with a fractured hip and unable to ever walk independently again. On the day she was being discharged from the hospital (after completing weeks of PT), the facility notified us that they would not take my mom back, claiming that now that she couldn't walk without assistance they couldn't care for her. I was so worried no place would take her, but Arden Court facilitated the expedited transfer of her from the hospital and welcomed her with warm open arms. My only "complaint" about Arden Court is that it is difficult for me to visit her (I'm referring to pre-pandemic shut down) because we do not own a car and I do not drive. So I can only visit when my husband can rent a car and drive me. But I know that she is safe and very well taken care of, and that is the #1 most important thing! What struck me about Arden Court that convinced me that this place would be better than the other place was that they really seemed to understand dementia and all the different ways it can manifest itself. They don't take a "one size fits all" approach. They understand that dementia affects every person differently and that, therefore, each afflicted person requires individualized care. My mom, who is naturally an anxious person and whose anxiety skyrocketed with the onset of dementia, was always so anxious at the last facility. I just chalked it up to her underlying anxiety that had been exacerbated by dementia. She was anxious when she was still living independently, and when she was in the hospital after being assaulted at the previous facility. But at Arden Court she is no longer anxious! She is happy and calm! And it happened so quickly after she moved there. Literally within in a week of being there she was noticeably less anxious. I truly cannot express how happy and grateful I am that she is there. The facility may not be as elegant as the Center City facility, her room isn't as large, and maybe the food isn't as good (the food at the other place was really quite good - we used to eat there with her a lot, and I have never tasted the food at Arden Court), but none of that matters if she isn't being well cared for. The care she is receiving at Arden Court is top notch and above and beyond what I could have ever hoped for.

John Buzby

My wife has been a resident for the past two years and I have been delighted with her care. The staff is loving and thoroughly attentive to her every need. The facility is in the midst of an up-grading program - clean well appointed and a safe environment for all residents.There are ongoing activities during most of the day tailored to the different abilities of the individual residents. The food is nicely presented, nourishing, delicious and the menus are creative and varied. The management staff is hands on, open to suggestions and adapts the care to the residents individual needs. This is my wife's home now. She has friends, a social life appropriate to her condition, and the care and love of a devoted staff. I highly recommend Arden Courts Cherry Hill as an appropriate facility for your loved one who may require memory cars.

Robert

My wife is in Arden Courts of Cherry Hill. It's a nice facility and has four corners/four quadrants, and the residents can wander around on its path. They have four different areas where they can watch TV, eat, and socialize. They have activities all day long. It's nice, but they don't take Medicaid, which is too bad. The staff has been excellent and I have no problems. The food is good and my wife eats good. There's always a nurse and aides all the time. It's a good place to go.

bsmok1e

In our search for an Alzheimer Assisted Living Facility we were referred to Arden Courts. We were very concerned about a facility that we felt would provide the type of care that we would provide at home. Mr. Washington Bailey Sr., is a much loved husband, father, grandfather, great grandfather, brother, uncle, and friend. He is a retired U.S Army veteran who served his country faithfully and with unconditional pride for over twenty years. At Arden Courts he is affectionately called 'papa' by the caregivers and you will often times hear him referring to them as his granddaughters. During our initial meeting with the Marketing Director we were provided with the necessary information about the facility, had our questions and concerns answered to the point that we were confident making the right placement decision that met our needs, but more importantly the needs of our loved one. Mr. Bailey has been a resident of Arden Courts for two years and three months. During this time, the areas where we feel confident and encouraging are 1) our involvement, 2) open communication and dialogue, and 3) active participation. Because we are a 'hands-on' family, we are very happy because Arden Courts allows us the opportunity to be a part of all areas of his care. Whether it's input in his medical care to the type of clothes we feel are best suited for him. At all times, we want to be able to sit down with his team to discuss any concerns we have about his care. At Arden Courts, there has never been a time when this opportunity was denied us. During these meetings, we are provided with updated reports on his progress as well as on areas where there is a need for changes to his care. Open communication and two-way dialogue is on-going. Since there are no restrictions for visiting him, we appreciate and enjoy the flexibility we have to visit at any time. Lastly, we are encouraged to participate in the residents programs and any special events being held. We appreciate that we are notified of these events well in advance so that we can plan to attend. Kudos to the Program Services Coordinator and staff for the wonderful program they organized last year for Mr. Bailey as he was presented with a Korean War Medal. The family appreciate each and every member of his team and feel confident that he is getting the best of care at Arden Courts.

Sheila D.

My mother was admitted to Arden Court in April of 2014. The care she received was exceptional. This facility not only cared for my mother, but went out of their way to make my family feel welcome! Involved, and comfortable. We were alway.s kept up to date on her care plans and the aides treated my father, who visited my mom every day, with the utmost respect. He grew to love this second family of ours ! For anyone with a family member affected by this terrible disease, please do not hesitate to consider Arden Courts for their care.

DonnaHealey

Things were bad when our family was approached by Arden Courts. My mother had a quick decline. I was confused and afraid and lost in the system. Arden courts met with me, invited me to tour the facility and in a few days Mom was moved in. This staff and facility are a perfect match for us. And I mean us. Our whole family has been affected by this dementia. Joe and his staff have taken care of all of us, sat with us, dried our tears and reassured us. The care my mom is getting has been excellent and I'd go as far to say, she's thriving. There is security, consistency and nurturing. I get an education every time I visit. After years of trying to do it on my own, I'm blessed to say I glad to see my mom happy at Arden Courts of Cherry Hill. Thank you to all who work there. You are clearly a dedicated group. You're the best!

Lorene1

I toured this community and was "blown away" by what I experienced. The staff is genuinely dedicated to their residents and the leadership is truly outstanding. I was also very impressed with the building layout that allows the residents such incredible freedom. Thnis is truly an awesome place. I have made to decision to place my Mom at Arden Courts.

Philip5

Arden Courts was a little bit dreary. It surely needed some sprucing up. The people there were way further gone than what my mother was and I don't think she belonged in a situation like that. It was depressing to be there.

Abhi1

My uncle was admitted in this facility after he was diagnosed with Alzheimer's disease. Initially we were too scared to send him here. But when we visisted this facility we were really impressed with all the amenities and kind of care they give to the patients. They treat them with respect , love and affection. All their apartments have private baths and huge closets. They even provide emergency call system and house keeping services and linen services. The food is also awesome. They have skilled medical experts to take care of your loved ones. We were really impressed with this facility.

George5

This is a excellent facility providing homely care to all patients with memory loss.They have professional care twenty four hours a day and the center is designed with a simple layout and visual cues that help residents stay oriented and as independent as possible.They offer activities such as wellness programs, community outings, socialization and personal care for one life.They provide a beautiful apartment and private bath and closet space.Common areas, lounges, courtyards and patios along with planned activities allow many choices in how you want to spend your day. This place really feels like home where your ones can feel at home.

Vishwa

I think they are doing an excellent job in helping patients with Alzheimer's disease and other memory related diseases. They have 24 hours professional care. All the patients are treated by well experienced doctors .They even have licenses therapists for pateinets recovering form strokes , attacks. Ther have beautiful apartments with meal service , house keeping and laundry. Its like a stay in a five star hotel. They have assisted living services such as personal care, activities and medication management, all tailored to accommodate the unique needs of Alzheimer's residents.So ithink my uncle will be more comfortable staying here rather than staying at home.