This facility does not treat residents with dignity and respect. At the front desk, the 24 hour help is often absent or asleep at night. Management forces residents to pay for a mandatory meal plan and make it impossible to get an exemption from it. The food is terrible, cold and devoid of nutrition. The portions are very small and residents are losing weight. The dining linens are washed in the basement laundry room where the residents (many of whom are incontinent) do their laundry. The machines are not clean. Residents smoke even though it is not allowed. The administrator Eileen ignores complaints, doesn't return phone calls, talks behind residents backs, is sarcastic and abuses her position of authority. She should be held accountable but will not even reveal who her supervisor is when asked. This facility was much more compassionate when managed by the Episcopal church across the street. Now, a big corporation called Seabury is in charge and they are only looking for ways to make financial profits. The residents are kept in the dark. They don't know who is on the corporate board. They are beaten down by the management. It is sad because most of the residents are to frail to defend themselves. There are also roaches and bedbugs. Don't move in here unless you have a good lawyer to protect you from potential elder abuse.