The Heritage Downtown

1785 Shuey Avenue, Walnut Creek, CA, 94596

Reviews of The Heritage Downtown

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November 29, 2016

By Liz783453

I visited this facility

The Heritage Pointe was very nice, but they had older apartments. The apartments had been redone though. For people with mobility issues, there’s some level there on the grounds outside, but it was kept very nice. There was a very nice restaurant. The staff was great. The person showing us around was very nice and very informative. The staff was very good.

May 11, 2016

By Anne124188850

I visited this facility

We visited The Heritage Pointe. They a beautiful and magnificent garden. Some of the rooms had balconies and terraces, there's a heated swimming pool and a jacuzzi. The apartments were smaller, but they had nice terraces, good light, and they were very nice and comfortable. There are different buildings scattered around the garden and that's lovely. Really good access. They can improve the food; I just wasn't impressed but then it could just be me.
Provider Response

Thank you for the lovely review. Our pool stays heated year round! I am sorry you were not impressed with our food. We take pride in our restaurant, offering a change in the menu weekly and making all our food from scratch. We always welcome comments and suggestions, as we listen to our residents and guests when planning future menus. We are always here seven days a week to answer your questions or receive feedback from a tour. Again, thank you for your review.

December 10, 2015

By CW1

I am a friend or relative of a resident

My mother has been very happy and comfortable at The Heritage Pointe for six and a half years. The staff is very helpful, the food is very good, and there are all kinds of activities, so you could be as busy as you want to be. She has a one-bedroom apartment with her own furniture.
Provider Response

Thank you for your lovely review of The Heritage Pointe! We do have so many activities....something for everyone where our residents can be as active as they choose. That is the joy of independent living. To choose the lifestyle you wish to live. Our Menu's change weekly and our food is slow cooked, with desserts and soups etc made from scratch. We are glad your mother is happy here. Many of our resents have lived here for long periods of time....some as long as 10 - 12 years. Thank you again.

September 30, 2015

By Earl10

I visited this facility

They were pleasant at The Heritage Pointe. The apartments were smaller. Their meal service was different. You have a choice of 4 meals a week or a choice of 7 meals a week. It would have been a fine community. It would be my second choice. The staff was very accommodating. They showed us what was available. They were very polite and very supportive.

August 21, 2015

By Caring112236950

I am/was a resident of this facility

We’re in The Heritage Pointe right now. They do not have extended care here. However, it is very nice, and we’re quite happy here. We’re quite satisfied with it. It is particularly a good place for an older person who doesn’t need extended care. They do have a contract with outside help that comes in as aides, but they are not licensed caretakers that can administer prescriptions or things like that and it is not extended care within the facility itself. The rooms are very nice. There are three three-story buildings and one four-story building. They have a nice dining room. Their menu is very good, but they only serve two meals a day -- breakfast and dinner. There are a lot of activities. There is something going on all the time. They have trips to casinos, horse race tracks, and things like that on special occasions. They have a shuttle that takes people downtown if they don’t drive. They have an underground parking garage for those people that drive themselves. It is a very adequate facility. It is particularly designed for individuals who are still active or at least semi-active. However, the administration is a little slow to respond. They have an administration group here onsite, and all the little daily details are taken care of by local administration, but if you have something important to be done, it has to go all the way to the owners in Las Vegas in order to get approval, and it takes time. That is the major drawback of the facility.

August 05, 2015

By Aillen

I visited this facility

I visited The Heritage Pointe. They were very good. They have certain things they offered that the other places didn't. They have a calendar of what goes on, and the community is convenient. I would recommend them.

August 09, 2013

By Bollweivil

I visited this facility

My husband and I have been interviewing various local establishments for ourselves and this is the latest of our visits. This is a very impressive set of buildings in a garden setting, within 4 to 6 blocks of downtown Walnut Creek, CA. The rooms were clean, nicely thought out, with full (if small) kitchens and laundry (in room). The food was tasty, using fresh vegetables and herbs from their own gardens. Common spaces available for movies, crafts, games, swimming pool and gardening. We were impressed, and plan a second visit later in the year.

August 02, 2011

By JohnPatrick

I am/was a resident of this facility

Heritage Pointe is a non-medical service center for independent living. After living 3 years at this in-home assisted living service residence, we considered the center the most appealing independent living community, comparing Heritage Pointe to other centers where our friends currently reside. The Heritage Pointe provides us an independent living program with nursing assistance living on property. The experienced staff provides us care and supervision in daily living activities, as needed. Personal dressing and bathing assistance are also available. Heritage Pointe, in addition to the property's beautiful curb appeal, offers us daily housekeeping, meals and laundry service. Other on property amenities include an exercise room, an emergency response system and a gated parking structure. Above everything else, the friendly Heritage Pointe staff provides us nightly snacks and organizes for us monthly Bay Area excursions. A wide range of social and recreational living options are also organized on the property to enrich our leisure time. Our family and friends are welcome to experience and participate in activities and social gatherings. Heritage Pointe top-notch staff assists us to live as independently as possible, centered around our lifestyle. Any senior seeking a premier home assisted living service residence should consider The Heritage Pointe as an option.
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Photos of The Heritage Downtown

Features of The Heritage Downtown


  • Minimum Rate: $3800/month

Room and housing options

  • 1-bedroom apartments
  • 2-bedroom apartments
  • 3-bedroom apartments
  • Companion Suites: We Do Not Offer Companion Suites

Dining options

  • In Room Kitchens
  • Dining Room Shared Meals
  • Room Service For Meals


  • Beauty Barber Shop
  • Computer Room
  • Resident Transportation
  • Coffee Shop
  • Party Space
  • Golf
  • Tv Room
  • Garden And Patio
  • Resident Parking
  • Security Gate
  • Pool
  • Spa
  • Features Extra: Resident Community Garden And Chef Garden

Cleaning services

  • Private Cleaning Services
  • Housekeeping

Health services

  • Hospice Care
  • Medication Management


  • Offsite Activities
  • Music
  • Games
  • Stories
  • Religious Services
  • Lectures Discussions
  • Book Clubs
  • Wii Sports
  • Tai Chi
  • Fitness Room
  • Yoga
  • Gardening
  • Arts And Crafts

Guest services

  • Guest Parking
  • Guests At Mealtime
  • Overnight Guests


  • Minimum Age: 55
  • Pets: Small Pets Allowed

About The Heritage Downtown

Seniors' Living Facility With The Freedom To Live As You Choose

The Heritage Downtown is the Bay Area's Premier Independent Seniors' Living Facility. Located in Walnut Creek, The Heritage Downtown offers the perfect combination of value, peace of mind and elegant senior apartment living, complete with all of the services and amenities available to make your lifestyle and retirement what you have always dreamed about. Our senior residents enjoy beautifully landscaped surroundings, the finest health, wellness & fitness classes, and a wide and diverse range of social activities. In addition our senior residents experience culinary excellence in our award winning restaurant, along with complimentary transportation to nearby businesses.

Sometimes our residents require some additional assistance in their daily lives. This service is available through LivHOME, the nation’s premier assisted living company.

What Makes Us Special

The Heritage Pointe is nestled in the beautiful community of Walnut Creek, California. We are centrally located next to wonderful restaurants, shopping and businesses that provide all of the professional services you will need. With an array of museums, art centers and community events located within minutes, you will have access to a variety of activities at all times.

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The Heritage Downtown

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