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Reviews of Victory Centre of Vernon Hills | Independent Living
Laurie 411 August 08, 2016
I am a friend or relative of resident
Our family member has been there nearly a year. It is a nice looking, modern facility and the people who show you around and talk with you before moving are super nice and make wonderful promises. What they promised is mostly untrue. Some of the staff are very dedicated and helpful. But overall she is unhappy with the food and the level of care. Too many mistakes with medications, not enough staff, food running out or just awfully overcooked, residents heard yelling for help from their rooms and no one coming, electricity problems, money stolen from the room when she was out, and more. They appear to have poor systems or procedures for tracking medical records, requests, meds. Their staffing levels are low so residents often have to wait a long time for help. They do not have any way to prioritize or triage needs that come up. It is overall poorly managed. I would not recommend to anyone.
Caring104114050 January 09, 2015
I visited this facility
I like the place; it’s lovely. I live near it. They’re very nice. My friend was there. She really likes it, and she’s a very particular person.
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