Our family member has been there nearly a year. It is a nice looking, modern facility and the people who show you around and talk with you before moving are super nice and make wonderful promises. What they promised is mostly untrue. Some of the staff are very dedicated and helpful. But overall she is unhappy with the food and the level of care. Too many mistakes with medications, not enough staff, food running out or just awfully overcooked, residents heard yelling for help from their rooms and no one coming, electricity problems, money stolen from the room when she was out, and more. They appear to have poor systems or procedures for tracking medical records, requests, meds. Their staffing levels are low so residents often have to wait a long time for help. They do not have any way to prioritize or triage needs that come up. It is overall poorly managed. I would not recommend to anyone.
Victory Centre of Vernon Hills Independent Living
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Reviews of Victory Centre of Vernon Hills | Independent Living
August 08, 2016
I am a friend or relative of resident
January 09, 2015
I visited this facility
I like the place; it’s lovely. I live near it. They’re very nice. My friend was there. She really likes it, and she’s a very particular person.
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About Victory Centre of Vernon Hills
Victory Centre of Vernon Hills offers a 120 apartment supportive living community for adults 65 and older and a 111 apartment independent senior living community for adults 62 and older, located at 97-99 West Phillip Road in Vernon Hills, Illinois. Victory Centre of Vernon Hills’ supportive living offers deluxe accomodations in private studio and alcove apartments. Residents have access to beautifully appointed gathering spaces including a community dining room, living room with fireplace, library, community room and therapy center, as well as exterior amenities such as a walking path to Aspen library, gazebo, and community garden. Schedule a tour to see the VIVA! difference.
Map of Victory Centre of Vernon Hills