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Atria Hillcrest

405 Hodencamp Road, Thousand Oaks, CA 91360

(800) 558-0653

Verified Partner

4.14

(21 reviews)

Offers Independent Living, Assisted Living, and Memory Care
Top rated on Caring.com

2013

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Reviews of Atria Hillcrest in Thousand Oaks, California

4.14

(21 reviews)

  • Facility

    5.0

  • Staff

    4.8

  • Food

    4.0

  • Activities

    5.0

  • Value

    5.0

Top rated on Caring.com

2013

Esther

4

July 21, 2023

I am/was a resident of this facility

I moved into Atria Hillcrest. I like that I can go down for the meals and not have to prepare them myself, although I'm not used to this kind of food and it's not always to my liking. The activities are really good. I do go out and I take my little dog out 3 times a day. The staff here is very good. They have a beauty salon on site and they have Farmer's Market coming in often enough. They have some good bands that come to play on the patio, which is very nice.

Fariba

4

July 8, 2021

I visited this facility

I toured Atria Hillcrest for my parents, and I like their program. I really loved the community. It was very clean, very organized, and very operated. Jennifer was very helpful; she answered all my questions. I saw bingo, and I saw the walking activity. I saw the brochure, and they have different kinds of activities. I saw their game room, and I saw their media room. Some activities were still closed because of the pandemic. The person who accommodated me was very helpful. She told me that my parents can come in and stay for a month. If they don't like it, they can move back home. It was a plus for me.

Provider Response

It was our pleasure to show you and your parents our community. Your feedback is so important to us, so thank you for sharing your experience!

Cyndi

4

June 3, 2021

I visited this facility

Atria Hillcrest is an assisted living facility. They have their own private rooms, and they're kind of small, but their outdoor area is really beautiful. There are oak trees everywhere; it's gorgeous. The staff was friendly but a little disorganized. We had to wait a long time for the tour to start. They were just starting the in-person tours again because of COVID. We could only see one room; they wouldn't let us go into the facility. We had to do a virtual tour around the facility, but we were able to see one of the model rooms. They have a really nice outdoor garden area, they have a gym and some activities, but they don't have a pool or anything like that. There were very limited activities, but they do have them.

Martha

5

March 6, 2018

I visited this facility

My mom seems happy at Atria Hillcrest. Overall, the staff has been good. They ran out of food when we had guests there and we had paid $15 per person, but they refunded the money when I talked to them. My mom does tai chi, plays cards and Bingo, and takes Spanish classes.

frances643047

5

June 6, 2017

I visited this facility

I have friends at Atria; it's very near to us. It's a wonderful place, and they have renovated. However, it was very expensive, and I could never afford to go there. They have fewer residents, but they have a tremendous amount of space, and they have lots of common areas. They have a little lunch corner, where visitors can sit down and have snacks. They have a lot of facilities for Alzheimer's.

Lawrence786465

4

April 12, 2017

I visited this facility

Atria seemed really nice and had lots of activities for people. It was clean with wide hallways and lots of caring, nice people. They had exercise facilities and trainers. The person who took me around was very nice, and the presentation was well done.

Jill584743

5

November 14, 2016

I visited this facility

Atria Hillcrest was luxurious and hotel-like, but they didn’t have a room big enough for both of my parents. The rooms were quite small. Everyone was very gracious, and I observed the staff working with the folks who lived there; it seemed like everybody was very caring, friendly and always trying to engage people to come and do activities. Nobody passed by anybody without saying something. Everyone always paid attention when they passed by a resident and talked to them for just a minute before they went on to their duty. The staff really is very engaging .

Pat760545

5

November 1, 2016

I visited this facility

Atria Hillcrest is very nicely laid out and has a kind of quiet place. It's easy to get into and out of. The food was good, and it seemed it offered less regimented meals. You had a little bit more possibility for taking meals differently at the regular times. The rooms are small but comfortable-looking. It's pricey especially if you're looking for 2-bedrooms. You're limited to one car.

Monique245603

4

October 13, 2016

I am/was a resident of this facility

My mother moved into Atria; it was beautiful, and well-maintained. The staff was wonderful and very sweet. Mom has a beautiful room, but the problem was the heating and air conditioning system doesn’t turn itself off, and the windows get heated up, but they’re addressing that. Other than that, the people are awesome, the food is good, and the doctors come into the facility. I love it.

Carol107087350

5

May 22, 2015

I visited this facility

Atria Hill Crest was wonderful. Everything was located on the main floor which was perfect for my brother-in-law. There was a room that he did like very well. However, he will not be going there because he found what he wanted in another facility. The salesperson was absolutely outstanding and was in contact with me the whole time. She even called Saturday to see if she could do anything for us or in the future. The thing I liked about them was that they had several levels of care.

Caring106528250

3

May 3, 2015

I visited this facility

Atria Hillcrest was very professional with beautiful décor. Maintenance was impeccable. They all smelled good. The food smelled and looked good. They all seemed very clean. The restrooms were clean. The apartments were quite small, but it was a beautiful place.

been_around_the_block

4

April 14, 2015

I am a friend or relative of resident

Make sure you know what your needs are. Assisted living means "you're on your own," like living in an apartment downtown, except here you get are some basic services such as incontinence care, laundry, help with grooming and dressing, medication administration, and a decent social environment. The food is good, the staff is friendly and the place is clean, but for $7,000 a month the rent is high. That's for a middle-level of assisted living care. There is no medical care on site. You can't get a bandage changed or even a flu shot. Transportation services are limited to nearby doctors and dentists only, on Tue and Thu only, and that means they'll drop you at the door, no escort service, and nobody will pick up your prescription later. If you have a panic attack or a fainting spell, it's the ambulance and the ER for you. Know what your needs are. This is assisted living, without medical care. Communicating with Atria staff is Kafkaesque. Double and triple-check everything you are told because it's probably wrong. Get it in writing. They don't talk to each other so don't assume any instructions or advice you give will be followed. They have trouble keeping track of prescriptions and medications. They can't even give a straight answer on what services they offer at what prices. Except for the appalling communications problem, it's a nice, airy, clean, safe and pleasant facility for an eye-watering price.

LoveyourElder

1

September 19, 2014

I am a friend or relative of resident

My Mom has lived in this facility for 11 years. We moved her to the new "Life Guidance" floor last year - she was one of the first residents of the new floor. She has been a guinea pig from the start. The have had five different directors on the floor since it's inception. They have not come through with the level of care that was promised. We are paying $6800 per month - that is "Rolls Royce" level care. We are receiving -at best - Volkswagon level care. The memory care unit is grossly understaffed and staff quits on a weekly basis. (As do there Directors - as I stated above.) Call the Atria and when you are put on hold - listen to their "glowing description" of what the Life Guidance floor has to offer. It is a complete joke. We are currently being forced to relocate my Mother due to the gross lack of care. We have been waiting since September 14th for any one in management to contact us about our concerns. They have not. We went in at 9 am today - there is not one level of management in the entire building - AGAIN. Run, don't walk - to find your loved one a different place. You will be doing your loved one a great service to NOT have them live here.

Provider Response

We apologize for the communication complications you have experienced and welcome the opportunity to speak with you personally to gain a better understanding of your situation. Please reach out via customerservice@atriasen… and if you would kindly include "Atria Hillcrest" in your subject line, we can quickly include the appropriate directors in the correspondence. We are here to help and hope to hear from you soon.

Susan92205750

4

August 27, 2014

I visited this facility

Hillcrest was nice. People were very friendly, and the facility was very nice. The floor plans were very odd. The grounds were nice, but they could improve their floor plans to make space more useable. I did not like the floor plans of the unit. The rooms are odd-shaped. I don't think they had a stove.

ruthnelson1949

3

March 29, 2014

I visited this facility

Atria Hillcrest was very nice. I have an older friend who has lived there for like three years, and she likes it very much. I just don't have the money for any of these places. I've looked into how I can afford it, and I can’t. The staff was friendly. I would say that the environment was bright, friendly, and cheery. My friend is happy there. I didn’t have any meal when I visited, but my friend likes the food, so I’m kind of going by her impression. My friend's room was nice, pleasant, and homey. She had a lot of her own fixtures and things in the room. There are furnishings by the facility, but she had pictures and personal things there. It was of average comfort.

Wanda9

4

December 31, 2013

I visited this facility

The grounds at Atria Hillcrest were nice and the rooms seemed adequate. When we visited, I did not see a lot of the staff but I did not have a bad impression with them.

pood

5

November 21, 2013

I am/was a resident of this facility

This is a wonderful caring facility, the staff of aides (if needed) and the residents are very friendly.

George35

5

August 7, 2013

I visited this facility

Atria Hillcrest was good, but they were also very expensive. Their special deal was that they had a nurse there 24 hours a day, however I felt it wasn't needed. The facility was very nice, but it was small and there was no ground level. The room that they had for the same price where my mom is now was a lot darker and smaller.

Provider Response

Thank you for your review. We always appreciate feedback from our families and visitors. I will be sure to share your comments with the appropriate staff who can help make sure that are apartments are bright and welcoming. Please contact us at customerservice@atriaseniorliving.com and include the Atria community name in your subject line if you have any questions.

Caring 8393

4

June 17, 2013

I visited this facility

We visited Atria Hillcrest, the place is clean and well-kept but their business model is very old. The apartments are very small and it's meant for people in assisted care situation. They are what used to be popular, a smaller apartment for a single person or a survivor of a couple for instance. I find that very restricting and that's not at all what my wife and I are looking for.

g. rose

5

August 30, 2012

I am a friend or relative of a resident

The facility was very clean and appeared to be well run. My father had a nice room. The food was quite good and he always seemed to enjoy it. Most importantly, the staff who worked with him were almost all very helpful and friendly. He was quite scared and worried when he first moved there, but they quickly made him feel at home and provided him with the help that he needed. Unfortunately, after a couple years, he needed a higher level of care which they were not able to provide and he had to move to a skilled nursing facility. We have been quite happy with that facility also, but I know that my dad still misses Atria, the assisted living facility where he was previously.

satisified family member

4

July 11, 2012

I am a friend or relative of a resident

With the exception of one front desk employee the staff was very friendly, welcoming, and helpful. Always made a point to say hello and seemed to remember us each visit. The manager was very helpful and always there to help if needed. The facilities were a bit outdated and in need of remodeling. The food was pretty good, and I loved the little cafe with sandiwches,chips, yogurt, coffee, etc. Always had cookies and refreshments available on the way in/out. There always seemed to be some activity, either cards, movies, Wii, or some form of entertainment. Always wanted to partcipate in activities and other residents were welcoming and friendly. I would highly recommend this facility to others looking for a peaceful, fun, clean facility for loved ones.

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Costs for Atria Hillcrest in Thousand Oaks, California

Independent Living

Independent Living is for those who desire the feel of a private residence with the amenities and activities available in a planned community, such as fitness classes, game nights, and group excursions. Services such as cleaning and groundskeeping are often available.

$3,295

Starting Price

Assisted Living

This level of care provides support for those who need help with personal care needs such as cleaning, bathing, and dressing. Residents selecting this level of care are treated to many amenities in a home-like atmosphere, while getting support in their daily lives.

$3,995

Starting Price

Memory Care

Memory Care is specifically designed to meet the needs of those with Alzheimer's or other forms of dementia. Specially trained staff members assist with activities of daily living (such as bathing and dressing) and provide therapies to slow further loss of cognitive abilities.

$8,295

Starting Price

Services and Amenities of Atria Hillcrest in Thousand Oaks, California

Room and housing options

  • 1-bedroom apartments
  • 2-bedroom apartments
  • Studio Apartments

Dining options

  • In Room Kitchenette
  • In Room Kitchens
  • Dining Room Shared Meals

Features

  • Beauty Barber Shop
  • Resident Transportation
  • Party Space

About Atria Hillcrest in Thousand Oaks, California

Discover exciting NEW enhancements at Atria Hillcrest, including a custom-designed movie theater, upgraded spa offering manicures and pedicures, a modern bistro, redesigned patio and outdoor dining, custom fitness center, visiting physician's exam room, library, WiFi and Saflok® security system.

We are also proud to introduce our new Life Guidance® memory care neighborhood, where we provide innovative, specialized care in a secure, structured setting for those living with Alzheimer's or other forms of dementia.

Beautiful Atria Hillcrest is a comfortable, elegant community tucked away among oak trees in sunny California. Recently remodeled, Atria Hillcrest features serene gardens and walking paths as well as a complete social calendar, including weekly happy hours. Atria Hillcrest is just one hour from downtown Los Angeles.

Atria Hillcrest offers the following services:

  • Staff available 24 hours a day
  • Choice of apartments
  • Anytime Cafe
  • Full-time director of events and activities
  • Emergency call system in every apartment
  • Daily restaurant-style meals
  • Housekeeping services
  • Medication assistance
  • Scheduled transportation
  • On-site general store
  • Memory care - Life Guidance®

Atria Senior Living is a leading operator of independent living, assisted living, supportive living and memory care communities in more than 200 locations in 28 states and seven Canadian provinces. We are the residence of choice for more than 20,000 seniors, and the workplace of choice for more than 12,000 employees. We create vibrant communities where older adults can thrive and participate, know that their contributions are valued, and enjoy access to opportunities and support that help them keep making a positive difference in our world.

Map of Atria Hillcrest

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The material on this site is for informational purposes only and is not a substitute for legal, financial, professional, or medical advice or diagnosis or treatment. By using our website, you agree to the Terms of Use and Privacy Policy

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