The Chateau

5701 Virginia Pkwy, Mckinney, TX, 75071

Reviews of The Chateau

26 Reviews

November 15, 2015

By Tony27

I visited this facility

The Chateau was a very nice place, and we had a very good experience there. They were very nice, and the tour went well. The facility was a little newer. I walked away very impressed with it and liked it a lot. It had a large common dining room and an ancillary smaller dining area set up for tables of four to eight, which allowed for small and large groups. It was table service, so they take your order and serve you.

November 09, 2015

By Steven25

I visited this facility

The Chateau was a nice place; however, it seemed like the place is not as well-maintained as it should be. The carpeting is worn and stained, and the wooden shutters are not being maintained. They have so many residents that they need to have two meal times there, which I don’t like.

November 07, 2015

By Marsha29

I am a friend or relative of a resident

The reason why I chose The Chateau is because it had an attached garage, and it also had solid flooring. There was no carpet and no need to make any changes. All the entryways were handicapped-accessible, and it also had no need for a cutout in the tub. It was a walk-in shower, which was huge. Their apartments were bigger compared to the other place I saw.

September 30, 2015

By Kay45

I visited this facility

The Chateau was very nice and very clean. The only thing about it was the food; it was bad. We had lunch there, and it was barely edible. Other than that, it was really a great place.

September 14, 2015

By Don113129350

I visited this facility

I visited The Chateau. It’s a very nice place with good food and good entertainment. The rooms were nice. They have several activities available.

August 10, 2015

By Caring111323950

I visited this facility

I visited the Chateau, and it was probably one of the better ones that I looked at. They were bigger rooms, the dining area was large, and it was nice.

July 20, 2015

By Caring111096550

I am a friend or relative of a resident

My mother liked the Chateau very much, and the experience was very positive. The thing that she likes about the environment is that it is a retirement apartment with amenities and three meals a day, which is what she needs. She loves the freedom to be able to go where she want to at the same time have somebody cook meals for her. There were some things that she is getting used to, but I think it’s more a matter of adjustment. It had a lot of great views and it was only 4 miles away from us.

June 29, 2015

By Dartha

I visited this facility

The Chateau was excellent. It was wonderful, but it was too expensive. I loved The Chateau. The food was wonderful. The apartments are wonderful. The management staff was wonderful. I even met employees and residents, and I had no complaints about them at all. It was near hospitals, restaurants, and shopping. It was beautiful community. I used to live in that area. I would highly recommend it.

April 05, 2015

By Deluded Daughter

I am a friend or relative of resident

I visited the facility with my mother in December. The sales rep was very nice and gave us a great tour of the facility. He said the food was good and they prepare healthy meals to meet the needs of the residents. My Mother moved here in January. The staff is nice and they work to provide activities and a nice environment for the residents. The food, however is a deal breaker (mom is not a picky eater). They offer very few vegetables, are heavy on carbohydrates and not diabetic/heart healthy. Some of the food is close to inedible. Residents can't opt out of the meals for a lower rate on rent. They do have kitchens in the apartments but why should they pay for food twice? The residents have complained to management and to corporate and nothing changes. If my mother had any idea the food was this pitiful I'm sure she wouldn't have move here. We may need to explore other options when her lease expires.
Provider Response

Hi, I'm Katie, I work at Holiday Retirement Home Office. I'm so very sorry to hear that your mom is having a negative experience at The Chateau. I'm even more disappointed to learn that residents have already brought their concern with the quality of food to management and us here at Home Office but feel as if there's been minimal change. I'm sending your review onto our Resident Relations Department for their investigation. Please know that you're welcome to call us as well at 1-800-370-8331. Thank you and my apologies once more, Katie

March 31, 2015

By Caring104824850

I visited this facility

I visited one a couple of weeks ago in McKinney, but I haven't made a decision. The name of the place is The Chateau. The staff was very nice and very helpful. They answered any questions, took me around, and showed me the various apartments. They were nice. It is a nice facility, but I'm not ready to move in there, and I don't have the resource to do that right now anyway. There was some kind of person there leading a song or singing a song. The apartments were nice and well done.

March 27, 2015

By Danielle5

I visited this facility

I had a very nice visit at The Chateau. They showed me just about everything, and I really think that that would be a good place for my parents. The Chateau would definitely be a good choice. It seemed like they have a lot of amenities and a lot of different programs. All the people weren't staying in their rooms; they were just walking around, and they were having a program at the time that I was there. Some guy was singing in their big living area, and a lot of people were there. They have a lot of scheduled activities. They have an exercise room, a pool, a movie room, and a room where people can do what they want when they want. The rooms at The Chateau had a kitchen area, a small dining/living area, a nice size bedroom, and a closet. There was even room in that apartment for a washer and dryer if they want to bring one. The facility was very clean. The staff that I did meet was all very pleasant, even one of the cleaning ladies and the maintenance man were just very nice.

December 28, 2014

By Mrs.PC-N

I visited this facility

I wish I had known places like this existed before my husband died. We would have been so much more comfortable and his life would have been enhanced being around others our age and activities that didn't require a vehicle to get to. Instead of being cooped up in the house, he would have access to many activities in his wheelchair. But now that its just me, I feel safe and carefree for the first time since he died. My kids are relieved. And most of all I'm very happy that I made this move before I "had" to. My kids don't have to go through a monster of a house sorting through things that should have been trashed long before. No sorting, no burden on them. I culled my possessions down to only what I needed and what they didn't take, the Salvation Army was happy to. I am so relieved that everything is done. But most of all I love the small space, lots of windows, high ceilings and decorated to my taste, its beautiful. I love that our front doors are enclosed in a locked building with security gates. Yet the way it was designed gives me plenty of privacy and actually more room than I need. And I have to admit that I love not living around children and teens and partying adults. Set back off the road, it is private and surrounded by green space, yet in the heart of McKinney and very close to all my family. This is what retirement should be like, a vacation at a plush hotel condo, all inclusive.

September 08, 2014

By Caring87447050

I am a friend or relative of a resident

My grandmother is now living in The Chateau. Her apartment is really nice. It is an all inclusive facility and has a lot of things for seniors. The staff working there is very friendly and helpful. I would say that the food and their dining room are adequate.They usually play cards, bingo and watch movies. They also have trips to places like casinos.

August 28, 2014

By Caring93325250

I visited this facility

The Chateau was very, very nice. It was a little casual than the other facility. It was more casual living; it was not quite so high-end. They have everything that you can imagine. They have activities. They have movie theater, billiards, game room, exercise room, I mean, they have everything. They have social recreations. They take them on trips to places. It is actually where I'm going to put my dad. The apartments were extremely reasonable for the amount of space you get. They have a lot of apartments for a lot less than what the other facility has. The food was great. It was awesome. It was excellent. All the people were very, very friendly there. I would definitely recommend this place.

April 22, 2014

By Caring82324850

I visited this facility

The staff at The Chateau were extremely busy, but they did make sure that they came in and checked on me, although I spent more time with the nurse there. It's located in a nice location. What I don’t like is that in their dining room, a lot of people had to go through a lobby and carry their own food, and we are talking about a lot of people who have walkers and everything else, and we know they can't carry their own food.

January 20, 2014

By 4JP

I am a friend or relative of resident

The Chateau is McKinney is a beautiful facility on the outside BUT it's what's on the inside that counts most. Please read this and think twice before you move in or move your loved ones here. When I first found The Chateau, I was excited to think my parents could live there because it's a pretty facility and is relatively clean, for the most part. I looked at it several times and then brought my parents for a visit and meal. They decided to make it their home. At first, things seemed pretty good, but we soon found that they don't live by what they advertise. In less than a year, they have had a lot of turnover, including 3 sets of live-in managers that are/were often quite short and not awfully friendly with the residents. The food was good, but it has gone down in quality quickly. The meals are not healthy for many of the residents and they herd them through a serving line like animals. If a resident tries to serve themselves tea or coffee, they are snapped at and told to leave the drinks alone and wait for an employee to serve them. Residents are promised moving reimbursements and then wait 6 months to get it or never receive it. The poor staff members are so overworked because the company pinches every penney and never hires enough staff. After less than a year, my parents and many residents were informed their rent was going up. My parents' rent was raised $300.00, yet they were promised 2 years with no increase in rent. They did get this resolved after they gave notice that they were moving. Many residents are leaving because of this. I wish I could say something positive, but it has been a very disappointing experience. Before you move in or move a loved one in, read employee reviews of the Holiday Company which owns The Chateau. It's very sad that our aged family has to experience a place like this, when they've trusted, (because of the false picture that the property renting agents paint) that they're leaving their homes to move to a place that truly cares about them. It's pretty much a line of bull and I'll never forgive myself for falling for it and letting my parents move there. I'm so happy that they're not there any longer. I sincerely hope this review makes those considering The Chateau to think twice and look elsewhere and not make the same mistake we did.

November 27, 2013

By Marjorie11

I am/was a resident of this facility

We liked the apartment at The Chateau. We had two-bedroom apartment. The facility has about 200 apartments. They have water aerobics and then they have a fitness center. They also take you Wal-Mart, to Target, and to all several stores. Once a week, the residents are out to go to restaurants. They also take the residents on a trip a couple of times a month. They basically keep the residents busy. The staff were very good with the residents. When we made an appointment, they invited us for lunch and the food was good. My only complaint is that it's geared more towards assisted living.

July 24, 2013

By Caring 9907

I visited this facility

The Chateau is reasonably priced. It's a large, clean, full facility and it looks good.
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Photos of The Chateau

Features of The Chateau


  • Minimum Rate: $2224/month

Room and housing options

  • 1-bedroom apartments
  • 2-bedroom apartments
  • Studio Apartments

Dining options

  • In Room Kitchenette
  • Dining Room Shared Meals
  • Room Service For Meals
  • Dining Extra: Private Dining Room


  • Beauty Barber Shop
  • Computer Room
  • Resident Transportation
  • Hiking Trails
  • Tv Room
  • Resident Parking

Cleaning services

  • Laundry For Linens
  • Private Cleaning Services
  • Housekeeping

Technology and entertainment

  • Cable In Rooms


  • Offsite Activities
  • Lectures Discussions
  • Wii Sports
  • Fitness Room

Guest services

  • Guest Parking


  • Minimum Age: 55

About The Chateau

The Chateau is located in Mckinney, TX, providing a vibrant backdrop for your new life as a valued member of our caring community.

From pleasant housekeepers, to attentive servers at mealtime and helpful maintenance technicians who are there when you need them, this community is the new extension of your family. We take pleasure in getting to know each of our residents and look out for their comfort and happiness. Our chefs prepare three delicious meals each day, served in our beautiful dining room. We provide housekeeping, linen services, fun and stimulating activities, off-site excursions, transportation to your personal appointments and a variety of classes and programs. Our warm, comfortable community and our friendly staff and residents will welcome you. We look forward to making your life easier any way we can.

So come to The Chateau for a visit...and stay!

*We understand that each individual is unique and that needs may change over time. Holiday Retirement does not provide any health care services. However, residents are welcome to receive services from any outside home health care provider of their choice to help them continue enjoying life at our community.

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The Chateau

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