Atria Hertlin Place

675 Portion Road, Lake Ronkonkoma, NY, 11779

8 reviews

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Reviews of Atria Hertlin Place


based on 8 Reviews

Caring108772050 April 03, 2015

I visited this facility

I signed a residency agreement at Atria Hertlin Place. They took over $9000 from me, and within three business days, I canceled it. My mother decided at the last minute to not go. They refunded, but they kept $1700; I'm not sure why.

The place physically was very nice, acceptable, clean, decent, and well kept. They seemed friendly enough. The rooms looked fine. I wanted her to go there. The location was good for her. From where she was living, it's only a mile or two away.

They need to be a lot clearer about the financial arrangements and cancellation. They have some things in their lease agreements. It's stated that when you want to move out, they bill you for this amount, and they ultimately wind up keeping a certain portion of your money. It says within three business days if you cancel, you'll get a refund, and within three business days I canceled, so I'm not sure why they're keeping $1700.

Provider Response

Thanks for reaching out. If there is more about your experience that you'd like to let me know, I can be reached directly at customerservice@atriaseniorliving.com.



Teresa32 July 10, 2014

I am a friend or relative of a resident

My husband has a lot of medical issues. He has back problems, so he was on a medication that a lot of people wouldn't accept and the Atria did. The atmosphere is very good. It's independent living, but my husband is only 59. There are a lot of elderly there and a lot of people with dementia and Alzheimer's, and also alcoholics go there. They give them wine on Friday and Saturday nights, which I don't think is right. He's not fitting in with the atmosphere very well.

It's 1-room with a kitchen area. It's small, but he doesn't seem to complain about it. For the price I'm paying, he should be in a much bigger room. They take them out shopping. They have transportation for his medical supplies. He said the food is very good. He's had some problems with the nurses. I pay $265 for them to give him his medication. They could improve on better communication with the residents there. The doctors need to be on top of medications. Some staff are good, some are bad. The director is wonderful. As far as I've seen, they seem to be very good.

Provider Response

Thank you for providing feedback of your husband’s experience. It is wonderful to hear that you feel good about our community and we would like to speak with you further to gain a better understanding of your concerns. We appreciate and welcome your input on how we can improve. Please feel free to email us directly at customerservice@atriaseniorliving.com and if you would kindly include “Atria Hertlin Place” in your subject line, we can quickly include the right people in the correspondence. We are here to help!



Appreciative one August 09, 2012

I am a friend or relative of a resident

This is probably the best level of "Independent Living" facilities to be found. My mom was there in her final years and there was no effort spared to make the residents happy. My analogy was "a fairly new cruise ship on land". Each days "events", always listed at the main desk, included chauffered stretch limousine trips to grocery stores, movies and events of interest. Tenants were offered one day prescription pick-up and delivery, bed & linen laundry, restaurant-like dining facilities with quality menus and meal variation. Group events were held by staff in the beautiful main lobby with it's stunning masonry fireplace ambiance, and an effort was made to support needs of aging seniors. Guests of residents were treated excellently, to the point of approval of dining with the residents. I believe I was told the restaurant staff were a mix of "pros" and college level food service industry students.

The building was secure, heating & air-conditioning were excellent, on-site maintenance was always available in reasonable time frames - truly a full service offering. The "campus" is very well maintained, the housing offered a mix of different studios and one bedroom furnished or unfurnished rentals with full double loaded corridor kitchens; phone, internet and cable TV readily available. The facility offered 24 hour coverage of a local resident emergency call alert system. Rental rates were in line with local deals on Long Island (NY) which may have been a bit "pricey". The only drawback I felt was that the operation was represented as totally funded by rentals, and I felt I wanted it to succeed but it would been nice to hear how they otherwise generate revenue. There were absolutely no greedy five figure fees for rental application evaluations or other disencentives which we encountered elsewhere. I am happy to encourage everyone to take a look; this is so "up-front" they offer a one month FREE trial rental of a fully furnished one bedroom unit; actual rentals are on a month to month basis.

My mom eventually passed on. The Hertlin House was fully attentive to her spiraling medical problems and we were on best of terms when her rental was concluded. I wish Hertilin House the best!


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From Atria Hertlin Place


Set on 14 magnificent acres in the beautiful hamlet of Lake Ronkonkoma, Atria Hertlin Place offers an independent lifestyle for today’s active older adults. Our convenient location provides easy access to the surrounding area, local beaches, and the exclusive shopping, restaurants and museums of the City. Reminiscent of a traditional country manor, Atria Hertlin Place offers a serene setting for spending your time on your terms. Enjoy a classic film in our movie theater, refresh and relax in our full-service beauty salon, or join us for an invigorating workout in our fitness center. At Atria Hertlin Place, you are free to do what you love, while our 24-hour staff handles the rest.

Atria Senior Living is a leading operator of independent living, assisted living, supportive living and memory care communities in more than 180 locations in 28 states and seven Canadian provinces. We are the residence of choice for more than 21,000 seniors, and the workplace of choice for more than 13,500 employees. We create vibrant communities where older adults can thrive and participate, know that their contributions are valued, and enjoy access to opportunities and support that help them keep making a positive difference in our world.

Features of Atria Hertlin Place


Room and housing options

  • 1-bedroom apartments
  • Studio Apartments

Features

  • Beauty Barber Shop
  • Resident Transportation
  • Tv Room
  • Garden And Patio
  • Resident Parking

Cleaning services

  • Housekeeping
  • Laundry For Clothing

Technology and entertainment

  • Cable In Rooms

Activities

  • Fitness Room

Location of Atria Hertlin Place


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