Copperfield Estates

16820 West Rd, Houston, TX, 77095

22 reviews

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Reviews of Copperfield Estates


based on 22 Reviews

Alicia680550 January 06, 2017

I visited this facility

Copperfield Estates is a more enclosed, smaller community, and the rooms that my mom could afford were too small. There weren't as many amenities; they didn't have a pool. The dining hall was accessible. You ate whatever you wanted, however much you wanted. It had the feeling of a group home.


Storytellergal July 12, 2016

Other

Run, don't walk from this company. I made 1 phone call yesterday to ask a few questions, and now less than 24 hours later I've received 2 sales phone calls, 1 sales text and 1 sales email. It's like working with a used car salesman! All high pressure sales tactics. The facility can't be great if they are this aggressive with trying to get you to place a loved one there.
Provider Response

Hi Kim, thank you so much for reaching out and providing us your honest feedback. I'd like to apologize that our communication and your experience with us has been anything less than helpful or an absolute pleasure. We strive to be informative, helpful and personable in our communications and interactions with residents & their families, but in the same breath, acknowledge we may at times fall short of accomplishing that goal. I want to extend our sincere apologies to you this was your experience with us this time around. We certainly understand how you may feel. If you're ever open to giving us another chance, we'd love the opportunity to try and make it right. Again, please accept our sincere apologies for having missed the mark this time around -- and a sincere thank you as well for taking the time to share your feedback.



Bob256716 June 28, 2016

I am a friend or relative of a resident

I had a brother-in-law at Cooperfield Estates for a little over a year, and I was really impressed with them. They served 20 meals a week, had laundry, and had a maid who came in once a week to clean for him at no extra cost. They had hairdressers and barbers came once a week if they wanted to have their hair done and a nice, big cafeteria. We ate with him a couple of times. I liked the food. It was nice, as far as I was concerned. They had an activity director. They would take them out in a van one or two days a week to go shopping, get groceries, or go to a doctor’s appointment. If they wanted to participate, they had activities on-site, like dancing, in two different activity rooms with big TVs and books. They had a nice library, too.


Anonymous038036 June 10, 2016

I visited this facility

We visited Copperfield Estates a couple of times. At first, we were kind of interested, and then my wife was a little anxious on it. They showed us a two-bedroom, which was very nice, that had windows on both sides because it was on a corner and had a lot of light in it. For some reason or another, we were talked into signing a lease agreement and that was the worst mistake we’ve ever made in our lives. It’s not that they tricked us or anything as we did it ourselves, but we haven’t moved in. It was too far to walk to the dining room area. My wife had to go to the doctor the next day because of her knee; she had shots in her knee because it was almost half a mile to walk. We told them she can’t do that walking and so forth, but because we’ve signed the agreement, they said that we’re going to pay for it plus an initiation fee. That’s the weirdest thing I’ve heard in my life, but we signed it and we’re paying for it. We can’t afford that, but they don’t care. I wouldn’t stay there if they paid me to stay there. I didn’t realize people did things like that, especially to older people. They had a game room where they play checkers. I don’t do that and my wife doesn’t do board games or stuff like that. That’s the way they were in Copperfield. We could not rate them because we had such a bad feeling about them. I’m sure the people who live there and probably didn’t have to sign leases like that are very happy with what they’re doing. If they hadn’t done that to us, I might rate them quite high.
Provider Response

Hi Anonymous038036, we appreciate you taking the time to respond. The staff at Copperfield Estates take our reviews very seriously, and would like very much the opportunity to follow up with you to learn more about this and your experience in greater detail. Can you give our Resident Relations team a call at (800) 370-8331? We would really like to get in touch with you regarding this matter - thank you!!



A Fellow Reviewer122227150 March 31, 2016

I am a friend or relative of a resident

We found Copperfield Estates for my sister. They have studios, one-bedroom, and two-bedroom apartments. It doesn’t offer anything medical, so if you need medical, you have to hire that on top of everything else. The facility is very nice, though, with nice staff and excellent food. They have bingo, movies, card games, and lots of activities happening four or five times a day.


Sandra120055050 February 22, 2016

I visited this facility

I visited Copperfield Estates. I was impressed with the cleanliness and the attitude of the staff. I really liked that. The rooms were very clean and nice. The dining area was set up nice, and the food was very good.


Caring112389250 September 26, 2015

I visited this facility

I visited Copperfield Estates. I could get a studio there that did not have a kitchen, but it was more than what I am paying now. To get a 1-bedroom was way out of my price range and it still didn't have a kitchen. I liked the girl there that I talked to. The main dining room was very nice, very well kept and very clean. The rooms were very clean and nice too.


Erma3 July 15, 2015

I visited this facility

Copperfield Estates was really nice. The way that it was set up and everything was just nice. All I can say are good things about them. They were very friendly. It was really nice and clean, and it smelled good. I was really impressed with it.


Caring104879950 April 27, 2015

I visited this facility

Copperfield Estates is like a cruise ship that isn't going anywhere. It's very well organized, clean, and well run. It has a pool table. We found it to be fairly expensive, but it's a really nice place.


George100820050 October 25, 2014

I am/was a resident of this facility

I have lived in Copperfield Estates since June or July. I chose it because of location, and the overall ambience of the place was good enough as a whole. They have Bingo, exercise, and Wii games.


Danny8 June 17, 2014

I am a friend or relative of a resident

My parent is in Copperfield Estates. It is top of the line. I like the cleanliness and overall appearance of the place. Everything is immaculate and beautiful. The staff is very good, and they have excellent food.


Caring86259350 June 16, 2014

I visited this facility

Copperfield Estates is very accommodating. We had a nice lunch but nobody ever followed up with us. We kept thinking we could hear from the salesperson and nobody ever called us back. The staff is fine. The rooms are depressing; we were looking at a 1-bedroom. I thought the food was better than OK. The dining facilities are nice enough. The activities don't look very inviting. They’re mostly sedentary like bridge. It reminded me of a college dorm. There’s nothing outside going on. People like sitting outside in the sunshine or taking a walk. It looked like an institution to me. They would have to do a complete renovation of the rooms and have some facilities like some gazebos for people to sit around in outside. I talked with several residents; they were mostly women, and they were friendly enough, because they were all curious about why my sister and I were there. They were well enough, dressed casually but pretty nice.


Caring80087450 November 27, 2013

I visited this facility

We spent three hours at Copperfield Estates which is a senior retirement and it's an excellent facility. The grounds were nice, well kept, and clean. We ate there and the food was good. The staff was great. The residents were nice and everybody was friendly. Their activities were what they said their activities were. Rooms were nice; they had one bedrooms and studios.


Caring73383950 November 22, 2013

I am a friend or relative of a resident

Copperfield Estates was beautiful and they want my mother there. We ate there and the food was good. There were a lot of activities and we spent three hours there. The rooms were fabulous.


caring0701313 July 25, 2013

I am a friend or relative of a resident

I choose Copperfield Estates for my mom. The place is close to me and it's a fabulous facility. It seems like the staff is very professional. We were very impressed with them. We liked the space the facility has, the three meals a day. She loves her room. She loves the security and the fact that the managers lived there on the premises, next to her room, and that really is a huge, huge, huge plus.


Howard5 June 12, 2013

I visited this facility

I thought Copperfield was a very new place, very nice. The staff was really outstanding. We didn't eat the food, but we were there at mealtime and it looked very good. The only worry we had was because my in-laws were eighty nine and ninety years old, I think they were a little bit concerned about having to ride an elevator. The other thing was their rooms were way too small and that was my main concern. So far, those were the only negatives. I don't know if we're going to use them or not, but it is top two on our list.


shoppinggirl July 28, 2011

I visited this facility

This is an assisted living facility that I have visited. I take a group of students as volunteers. The staff here are knowledgeable and friendly. You can tell that they really enjoy working there. The residents there seemed well taken care of and happy. The facility is clean and looks new. I think the building is only a few years old. The only negative comment that I have about this is that the building is very close to West Road, which is a main road.

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From Copperfield Estates


Copperfield Estates is located in Houston, TX, providing a vibrant backdrop for your new life as a valued member of our caring community.

From pleasant housekeepers, to attentive servers at mealtime and helpful maintenance technicians who are there when you need them, this community is the new extension of your family. We take pleasure in getting to know each of our residents and look out for their comfort and happiness. Our chefs prepare three delicious meals each day, served in our beautiful dining room. We provide housekeeping, linen services, fun and stimulating activities, off-site excursions, transportation to your personal appointments and a variety of classes and programs. Our warm, comfortable community and our friendly staff and residents will welcome you. We look forward to making your life easier any way we can.

So come to Copperfield Estates for a visit...and stay!

*We understand that each individual is unique and that needs may change over time. Holiday Retirement does not provide any health care services. However, residents are welcome to receive services from any outside home health care provider of their choice to help them continue enjoying life at our community.

Features of Copperfield Estates


Costs

  • Minimum Rate: $1924/month

Room and housing options

  • 1-bedroom apartments
  • 2-bedroom apartments
  • Studio Apartments

Dining options

  • In Room Kitchenette
  • Dining Room Shared Meals
  • Dining Extra: Private Dining Room

Features

  • Tv Room
  • Resident Parking

Cleaning services

  • Laundry For Linens
  • Private Cleaning Services
  • Housekeeping

Technology and entertainment

  • Cable In Rooms

Activities

  • Offsite Activities
  • Lectures Discussions
  • Wii Sports
  • Fitness Room

Guest services

  • Guest Parking

General

  • Minimum Age: 55

Location of Copperfield Estates


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