Summer Place

20 Summer St, Chelmsford, MA, 01824

13 reviews

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Reviews of Summer Place


based on 13 Reviews

ElderStatesman December 27, 2014

I am a friend or relative of resident

My loved one has been there long enough to find out that managers won't stay and neither will staff workers. The food is inconsistent; some days, other than a sandwich option, it's unable to be eaten. The place is clean and bright. Very, very expensive for what is returned. $3500 a month for slow food service, unappealing food and a two room apartment. Residents are unhappy and grumble all day. Looking to move.

Provider Response

Thank you so very much for your feedback, especially as it concerns our food service. We pride ourselves on our meals, so if they are not up to par, we definitely want to know details. We'd love to hear more so we can improve our menu from this point forward. Please feel free to call our Resident Relations department at 1-800-370-8331 to discuss any suggestions for improvement. Thanks again for your sincerity, Katie - Communications - Holiday Home Office



disappointed in management December 20, 2014

I am a friend or relative of resident

My father lived at Summer Place from June to August, 2014. During that time there was a lot of management turnover. Also, the managers didn't communicate with each other when their shift was over. One manager promised my father he would arrange for special transportation to the Chelmsford Senior Center. The Summer Place van does not go there. At first I was encouraged that this manager was helping my dad, but when a week went by and I didn't hear back, I stopped by and was told by the manager onsite that he knew nothing about this. Well, my father kept waiting; no one told him the status and it never did happen. Dad asked about 4 times to have the handy man hang a heavy mirror on his wall. This never happened. When dad left he was told it would take about 2 weeks to get his deposit back. Today is FOUR MONTHS, 3 or 4 phone calls and 2 in-person inquiries later. I left a phone message for the main manager some months ago to call me. He never did. I called again and told him the problem. Again, he did not get back to me. I stopped by about 4 weeks ago, spoke to this same manager, who wrote down my problem and promised to look into it. Finally, today I went there again in-person. Believe me this was pretty aggravating especially since I was busily trying to get Christmas things done. A friendly female house manager asked what my problem was and I started venting about the situation. A male house supervisor came by and told me I needed to calm down; he talked to me like I was a child. I asked, who should I vent to if not you folks. Finally, this woman phoned and emailed the corporate office, who responded back to her that a check had been mailed to my father on 10/2, but sent it to the Summer Place address, even though he had moved out in August. Because he wasn't there the check got sent back. And no one at either end took any notice of this. I gave the manager the correct address and will wait to see what happens.
It seems to me that the majority of managers are slackers who don't follow through and don't care.



Bob98167950 December 09, 2014

I visited this facility

I would highly recommend Summer Place to anyone, but the price had gone up completely out of my father-in-law's reach. The best features were they are warm and friendly. The staff was outstanding, accommodating, and just caring people. The living environment was very comfortable. I would rate the food as excellent, and the accommodations were great. They do a lot of activities for the people living there.



Caring62559150 October 29, 2014

I visited this facility

I went to Summer Place. Most of the people were on walkers, and I’m not. I’m independent, and I don’t like being around people that are all on walkers. I didn’t see anybody in activities because they were all sitting around. The friendliness of the people and the staff was nice. The rooms didn’t really serve what I wanted. I want a walk-in shower, and they had the tub. It was just not the place for me.



convertible August 14, 2014

I am a friend or relative of resident

A relative of mine has been a resident of Summer Place for about a year. In that time there have been numerous managers that stay as little as a few months and then leave. As new managers come and go the quality of services and food declines and they become less responsive to addressing resident concerns. The residents have been treated like children when they complain about decreases in services. The management is unresponsive to resident’s complaints and tells them to come see them individually so they can quell the complaints - divide and conquer. They have meetings to air their concerns and the present managers apparently have decided to run things their own way regardless of the fact the residents are paying increased rents. The amount and choices of food is less than it was a year ago. A recent meal I shared with my relative had a pork chop 3/8ths of an inch thick, 2" by 3" and dry as a bone. There was a scoop of mashed potatoes the size of a melon ball scoop - NO exaggeration! I seriously doubt the meals satisfy the daily nutrition requirements as the portions are extremely small. Their website boasts “3 meals a day” but it would take 2 days to get 3 FULL meals. The quality of food has seriously declined in the last year. I can't believe that the corporate offices allow this treatment and mismanagement to continue or maybe corporate IS the problem forcing the managers to squeeze more profit out of the facility and that is why they can’t keep managers in the place. I also notice how responsive they are to counter some negative reviews I found online but they refuse to acknowledge the residents and try to make them happy as their website boasts.



Caring80887750 July 03, 2014

I am/was a resident of this facility

We are happpy here now at Summer Place. The staff is very helpful. The rooms are very nice. My wife and I have two rooms. We have a bed room and a living room. We exercise every morning. In the afternoon, we have someone to come in to sing and entertain us. The food is always something to be improved on. The food is tasty but we are a big crowd here, and they can't please everybody.



Caring72204750 December 01, 2013

I visited this facility

Summer Place Retirement Residence just seemed like a glorified nursing home. I didn't care for the food too much, but the staff was very nice. The gentleman that I spoke with, who was the manager of the facility, was extremely helpful. It was clean and well cared for. The only thing was that they didn't have much to offer in terms of activities. I don't know why, but I just didn't care for that place. I don't want to say anything bad about it. There was just something that probably didn't appeal to me.



kiv July 23, 2012

I visited this facility

Summer Place is located on Summer Street in Chelmsford, MA. It is very close to Chelmsford Center, across the street from various shops, and conveniently located next to Stop and Shop. My great aunt lived at Summer Place for over 10 years. The staff was wonderful. Each time I visited, which was often, she would speak lovingly about those who helped her. In fact some of the live in managers actually were present at my great aunt's funeral about a year ago. The Summer Place really is more than a place where seniors receive additional care; it is a community. My aunt quickly established friends and a core group of people who she associated with, went on trips with, and relied on for her entire time living there. The facilities were beautiful. My aunt was the first person to live in her suite, which was great. She had everything she needed in terms of service, 3 square meals, and so many different programs to choose from. I really think Summer Place helped her extend her life, be more active, and created a sense of comfort. Thanks,


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From Summer Place


Summer Place is located in Chelmsford, MA, providing a vibrant backdrop for your new life as a valued member of our caring community.

From pleasant housekeepers, to attentive servers at mealtime and helpful maintenance technicians who are there when you need them, this community is the new extension of your family. We take pleasure in getting to know each of our residents and look out for their comfort and happiness. Our chefs prepare three delicious meals each day, served in our beautiful dining room. We provide housekeeping, linen services, fun and stimulating activities, off-site excursions, transportation to your personal appointments and a variety of classes and programs. Our warm, comfortable community and our friendly staff and residents will welcome you. We look forward to making your life easier any way we can.

So come to Summer Place for a visit...and stay!

*We understand that each individual is unique and that needs may change over time. Holiday Retirement does not provide any health care services. However, residents are welcome to receive services from any outside home health care provider of their choice to help them continue enjoying life at our community.

Features of Summer Place


Technology and entertainment

  • Cable TV in resident's rooms

Room and housing options

  • 1-bedroom apartments
  • 2-bedroom apartments
  • Studio apartments

Features

  • Beauty/Barber shop
  • Computer room
  • Hiking trails
  • TV room
  • Parking for residents
  • Transportation for residents (shuttle bus or similar)

Dining options

  • Some residents have in-room kitchenettes
  • Meals delivered to residents' rooms
  • Meals in a shared dining room
  • Dining extra: Private dining room

Activities

  • Fitness
  • Organized offsite activities (outings, etc)
  • Lectures and discussions
  • Wii sports competition

Guest services

  • Guests can attend meals
  • Guests can stay overnight
  • Ample parking for guests

Cleaning services

  • Housekeeping
  • Laundry service for linens
  • Private services

General

  • Minimum age: 55

Costs

  • Minimum rate: $1,899/month

Location of Summer Place


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