Summer Place

20 Summer St, Chelmsford, MA, 01824

Talk to a Family Advisor:

(866) 824-8174

AVAILABILITY

Schedule a Tour

PAYMENT OPTIONS

Contact for Details

Reviews of Summer Place


based on 18 Reviews

Carolyn581326 June 18, 2016

I am a friend or relative of a resident

The people at Summer Place seem to be friendly. They have movie nights, book clubs, go out to different restaurants, and go shopping. They serve three meals a day and usually have snacks, flavored water infused with fruit, and coffee all day long. They have a cleaner once a week and a bus that takes them shopping, out to eat, or to watch movies. They offer arts and crafts, bingo, and Wine Wednesdays. They also do transportation services for doctors' appointments.


LetiziaYKJNO May 11, 2016

I visited this facility

Summer Place was independent living. Everything was perfect, and the person who toured us was nice. The facility was great and what we are looking for. Unfortunately, my mother-in-law lived in New York and wouldn’t want to move closer to us. They rooms were fine, clean, and small, but that was OK.


Visitor16 December 16, 2015

I visited this facility

We looked at Summer Place. It was just a few miles from our house. We were looking at a one-bedroom, and there was really not much space available. We saw the dining room, and it appeared pleasant enough. Everybody seemed pleasant. It seemed to be clean and well kept up. Our experience was positive, except we could not imagine ourselves moving into such small space.


Mary Ann15 October 30, 2015

I visited this facility

For our income, you only get a one single room at Summer Place and that is not satisfactory. It's a very pleasant area and you have your meals and it's a very safe area. They have two bedrooms, one bedroom and studio and we could only afford the studio, which is not sufficient for two people. They have wonderful activities for the people that are there. I had a wonderful chat with the woman who's on-staff. It's a lovely place.


Florida7433 February 02, 2015

I am a friend or relative of resident

My mother has recently moved into Summer Place. She did not want to go there but after a couple of falls, she decided it would be better for her. As we toured Summer Place many things were told about the care she would be receiving and all the many activies that they had in place. I did stay for a few days with her and it seemed at the time it was a nice place to live. Since December, there has been a fire in the building and many people with walkers had to be carried or helped down to the dining room. The Managers were all fired and New people are taking over. My Mom says the food is awful now and noone seeems to care. No elevator and activies are hardly provided. The prices of having her hair done has gone way up. We were told that the bus would take her to medical appointments but she has not been able, for they told her it doesn't go to Pepperell. We were told that the bus will take them shopping two days a week. She has yet to go. I want my Mom to be happy but it seems that Summer Place is not moving forward in their promises that were told to us. Many are moving out to another facility and my Mom thinks Summer place is going to close. I hope that the new staff will take charge and make it a elderly home worth staying.
Provider Response

Hi, I'm Katie, I work at Holiday Retirement Home Office. First, thank you for your sincere review. I'm so very sorry that your mother has had a negative experience at Summer Place. We pride ourselves on our chef-prepared meals, our activities program, and our transportation services, so if any of those are not living up to your expectation, we definitely want to know details. Please feel free to call our Resident Relations here at Home Office line at 1-800-370-8331. Thank you for your sincere review and my apologies once more, Katie



ElderStatesman December 27, 2014

I am a friend or relative of resident

My loved one has been there long enough to find out that managers won't stay and neither will staff workers. The food is inconsistent; some days, other than a sandwich option, it's unable to be eaten. The place is clean and bright. Very, very expensive for what is returned. $3500 a month for slow food service, unappealing food and a two room apartment. Residents are unhappy and grumble all day. Looking to move.
Provider Response

Thank you so very much for your feedback, especially as it concerns our food service. We pride ourselves on our meals, so if they are not up to par, we definitely want to know details. We'd love to hear more so we can improve our menu from this point forward. Please feel free to call our Resident Relations department at 1-800-370-8331 to discuss any suggestions for improvement. Thanks again for your sincerity, Katie - Communications - Holiday Home Office



disappointed in management December 20, 2014

I am a friend or relative of resident

My father lived at Summer Place from June to August, 2014. During that time there was a lot of management turnover. Also, the managers didn't communicate with each other when their shift was over. One manager promised my father he would arrange for special transportation to the Chelmsford Senior Center. The Summer Place van does not go there. At first I was encouraged that this manager was helping my dad, but when a week went by and I didn't hear back, I stopped by and was told by the manager onsite that he knew nothing about this. Well, my father kept waiting; no one told him the status and it never did happen. Dad asked about 4 times to have the handy man hang a heavy mirror on his wall. This never happened. When dad left he was told it would take about 2 weeks to get his deposit back. Today is FOUR MONTHS, 3 or 4 phone calls and 2 in-person inquiries later. I left a phone message for the main manager some months ago to call me. He never did. I called again and told him the problem. Again, he did not get back to me. I stopped by about 4 weeks ago, spoke to this same manager, who wrote down my problem and promised to look into it. Finally, today I went there again in-person. Believe me this was pretty aggravating especially since I was busily trying to get Christmas things done. A friendly female house manager asked what my problem was and I started venting about the situation. A male house supervisor came by and told me I needed to calm down; he talked to me like I was a child. I asked, who should I vent to if not you folks. Finally, this woman phoned and emailed the corporate office, who responded back to her that a check had been mailed to my father on 10/2, but sent it to the Summer Place address, even though he had moved out in August. Because he wasn't there the check got sent back. And no one at either end took any notice of this. I gave the manager the correct address and will wait to see what happens. It seems to me that the majority of managers are slackers who don't follow through and don't care.


Bob98167950 December 09, 2014

I visited this facility

I would highly recommend Summer Place to anyone, but the price had gone up completely out of my father-in-law's reach. The best features were they are warm and friendly. The staff was outstanding, accommodating, and just caring people. The living environment was very comfortable. I would rate the food as excellent, and the accommodations were great. They do a lot of activities for the people living there.


Caring62559150 October 29, 2014

I visited this facility

I went to Summer Place. Most of the people were on walkers, and I’m not. I’m independent, and I don’t like being around people that are all on walkers. I didn’t see anybody in activities because they were all sitting around. The friendliness of the people and the staff was nice. The rooms didn’t really serve what I wanted. I want a walk-in shower, and they had the tub. It was just not the place for me.


convertible August 14, 2014

I am a friend or relative of resident

A relative of mine has been a resident of Summer Place for about a year. In that time there have been numerous managers that stay as little as a few months and then leave. As new managers come and go the quality of services and food declines and they become less responsive to addressing resident concerns. The residents have been treated like children when they complain about decreases in services. The management is unresponsive to resident’s complaints and tells them to come see them individually so they can quell the complaints - divide and conquer. They have meetings to air their concerns and the present managers apparently have decided to run things their own way regardless of the fact the residents are paying increased rents. The amount and choices of food is less than it was a year ago. A recent meal I shared with my relative had a pork chop 3/8ths of an inch thick, 2" by 3" and dry as a bone. There was a scoop of mashed potatoes the size of a melon ball scoop - NO exaggeration! I seriously doubt the meals satisfy the daily nutrition requirements as the portions are extremely small. Their website boasts “3 meals a day” but it would take 2 days to get 3 FULL meals. The quality of food has seriously declined in the last year. I can't believe that the corporate offices allow this treatment and mismanagement to continue or maybe corporate IS the problem forcing the managers to squeeze more profit out of the facility and that is why they can’t keep managers in the place. I also notice how responsive they are to counter some negative reviews I found online but they refuse to acknowledge the residents and try to make them happy as their website boasts.


Caring80887750 July 03, 2014

I am/was a resident of this facility

We are happpy here now at Summer Place. The staff is very helpful. The rooms are very nice. My wife and I have two rooms. We have a bed room and a living room. We exercise every morning. In the afternoon, we have someone to come in to sing and entertain us. The food is always something to be improved on. The food is tasty but we are a big crowd here, and they can't please everybody.


Caring72204750 December 01, 2013

I visited this facility

Summer Place Retirement Residence just seemed like a glorified nursing home. I didn't care for the food too much, but the staff was very nice. The gentleman that I spoke with, who was the manager of the facility, was extremely helpful. It was clean and well cared for. The only thing was that they didn't have much to offer in terms of activities. I don't know why, but I just didn't care for that place. I don't want to say anything bad about it. There was just something that probably didn't appeal to me.


kiv July 23, 2012

I visited this facility

Summer Place is located on Summer Street in Chelmsford, MA. It is very close to Chelmsford Center, across the street from various shops, and conveniently located next to Stop and Shop. My great aunt lived at Summer Place for over 10 years. The staff was wonderful. Each time I visited, which was often, she would speak lovingly about those who helped her. In fact some of the live in managers actually were present at my great aunt's funeral about a year ago. The Summer Place really is more than a place where seniors receive additional care; it is a community. My aunt quickly established friends and a core group of people who she associated with, went on trips with, and relied on for her entire time living there. The facilities were beautiful. My aunt was the first person to live in her suite, which was great. She had everything she needed in terms of service, 3 square meals, and so many different programs to choose from. I really think Summer Place helped her extend her life, be more active, and created a sense of comfort. Thanks,

Show 13 More Reviews Show Fewer Reviews - Write a Review

From Summer Place


Summer Place is located in Chelmsford, MA, providing a vibrant backdrop for your new life as a valued member of our caring community.

From pleasant housekeepers, to attentive servers at mealtime and helpful maintenance technicians who are there when you need them, this community is the new extension of your family. We take pleasure in getting to know each of our residents and look out for their comfort and happiness. Our chefs prepare three delicious meals each day, served in our beautiful dining room. We provide housekeeping, linen services, fun and stimulating activities, off-site excursions, transportation to your personal appointments and a variety of classes and programs. Our warm, comfortable community and our friendly staff and residents will welcome you. We look forward to making your life easier any way we can.

So come to Summer Place for a visit...and stay!

*We understand that each individual is unique and that needs may change over time. Holiday Retirement does not provide any health care services. However, residents are welcome to receive services from any outside home health care provider of their choice to help them continue enjoying life at our community.

Features of Summer Place


Costs

  • Minimum Rate: $2149/month

Room and housing options

  • 1-bedroom apartments
  • 2-bedroom apartments
  • Studio Apartments

Dining options

  • In Room Kitchenette
  • Dining Room Shared Meals
  • Room Service For Meals
  • Dining Extra: Private Dining Room

Features

  • Beauty Barber Shop
  • Computer Room
  • Resident Transportation
  • Hiking Trails
  • Tv Room
  • Resident Parking

Cleaning services

  • Laundry For Linens
  • Private Cleaning Services
  • Housekeeping

Technology and entertainment

  • Cable In Rooms

Activities

  • Offsite Activities
  • Lectures Discussions
  • Wii Sports
  • Fitness Room

Guest services

  • Guest Parking
  • Guests At Mealtime
  • Overnight Guests

General

  • Minimum Age: 55

Location of Summer Place


Get Cost Information

Get full access to reviews, cost information, and amenities


  • By submitting this form, you agree to Caring.com's Privacy Policy, Terms of Use, and Agreement to be Contacted by Telephone.