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Independence Village of Carmel

13390 N. Illinois Street, Carmel, IN 46032

(800) 558-0653

Verified Partner

4.59

(15 reviews)

Offers Memory Care, Independent Living, and Assisted Living
Top rated on Caring.com

2019

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Reviews of Independence Village of Carmel in Carmel, Indiana

4.59

(15 reviews)

  • Facility

    4.7

  • Staff

    4.8

  • Food

    3.9

  • Activities

    4.4

  • Value

    4.5

Top rated on Caring.com

2019

Bethany

4

March 7, 2024

I am a friend or relative of a current/past resident

Beautiful facility with a great location, just north of Indianapolis. We've had a few issues getting maintenance items fixed in a timely fashion. They only provide 1 meal a day included in the monthly cost. You can buy more, if you wish. Staff is super friendly. They do lots of themed activities throughout the month.

Provider Response

Hi Bethany, Thank you for taking the time to share your feedback. We're glad to hear you enjoy our community and that you appreciate our kind staff. We apologize for any delays in maintenance and appreciate your understanding. Please call the community and ask to speak with the Regional Operations Leader if you wish to discuss your concerns further. Thank you!

J & M

4

March 5, 2024

I am a friend or relative of a current/past resident

The facility and rooms at Independence Village are bright and open. It's a very warm and welcoming place. During the week there are activities and clubs in which to participate. Many of the residents are kind and friendly. We love that there are a couple residents that take it upon themselves to look out for the others. The food, at this time, is one of the negatives. Mom and her table mates often complain about the quality and taste, how it comes out lukewarm with the meat options being chewy and dry, The staff is some of the best I think you could find, with them being very kind. They almost always greet their residents and visitors with a smile, some are even appropriately playful. Something I would suggest is that the family needs to be a continual advocate for their loved one residing here. Follow through on concerns and fixes can take some time. It's something we've experienced and heard others mention prior to our experience. We also know that no assisted living facility is perfect. Overall Independence Village is probably one of the best care homes we could have found.

Provider Response

Hello, We are so glad to hear that you're finding the community to be warm and welcoming. We are always open to feedback on how we can improve and have taken your culinary concerns back to the team. We would like to connect with you directly to further discuss your experience and resolve any lingering concerns for you. Please call the community and ask to speak with the Executive Director. Thank you!

paben1981

4

October 10, 2023

I am a friend or relative of a current/past resident

The facility for independent living allows a resident to live there and be able to still come and go. There isn't as many activities for someone still in their late 50's, but it provides a safe living environment regardless.

Provider Response

Thank you for your review! We always encourage our residents to voice what they would like to see on our monthly life enrichment activities calendar as we strive to offer many activities for residents of all ages. Some of our popular events include shopping, going to the movies, dinner outings, wine tastings, and many more fun activities! If there is anything specific you would like to see added to our calendar, please call the community and ask to speak with our Life Enrichment Director. Thank you!

Shelly227

4

October 9, 2023

I am a friend or relative of a current/past resident

This is a wonderful community with a small family feel. Everyone is super friendly & supportive. I would love for them to have a hair salon open, so that my mother could have a recurring shampoo appointment. I feel great knowing my mother is safe in this facility. Her room is perfect for her. She loves the food selection. They have many activities for the residents

Provider Response

Hi Shelly, It's so great to hear that you have peace of mind knowing you're mom is well taken care of in our community. We are always working hard to ensure our residents are having a great experience. Thank you for your review!

Westfield

4

October 6, 2023

I am a friend or relative of a current/past resident

Rooms are good, need more and more permanent staff.

Provider Response

Hello, We are glad to hear that you are enjoying the community! We understand that staff turnover can be challenging, but we are always working toward building an amazing team to take care of our residents. If you have any additional feedback or questions, please call the community and ask to speak with the Executive Director. Thank you!

Patty G.

5

October 1, 2023

I am a friend or relative of a current/past resident

My Mom very reluctantly moved into Independence Village of Carmel (IVC) about two years ago. She was very sad about having to leave her home in North West Indiana but she needed to be closer to me (her daughter) here in Carmel since she was having more mobility & memory issues due to a stroke 4 years ago. We chose IVC over so many other Senior Living Facilities in the area because of it’s extremely friendly and supportive staff, upbeat environment with so many offerings of fun activities & opportunities to socialize, delicious and varied menu offerings & multiple therapy services available on site. The housekeeping staff are wonderful & keep the rooms & overall facility very clean. The nurses and aides in the Assisted Living are absolutely so sweet & respectful to Mom & she definitely feels very well taken care of. If needed they do respond in a timely manner and always keep me informed of any concerns they may have. I really don’t have anything negative to say about this facility. Not only are the staff extremely welcoming to anyone new to the facility but so are the current residents. It truly feels like one big happy family!!

Provider Response

Hi Patty, We are so grateful to have your mom in our community. We understand the challenges that come with the transition from home to a community, and we always work to make that as seamless as possible. Our team is dedicated to providing the best experience, and we are so glad that you are experiencing this at Independence Village of Carmel. Thank you!

Linda Seitz

5

September 20, 2023

I am a friend or relative of a current/past resident

The staff is very friendly and try to help in any way they can. They seem to really enjoy their jobs and go out of their way to help if they are able. They have activities like movies, puzzles, dominoes, cards, Bingo, themed parties, Happy Hour on Fridays, little musical concerts, and more at the facility and offer outings people can sign up for and enjoy. There is a gym residents can go to on their own or also so therapy with an on sight therapy company. They also have certain days they can help get you to Dr. appointments.

Jordan J

5

October 1, 2022

I am a friend or relative of a current/past resident

My father has lived at Independence Village for the past 3 years and loves it. The activities are great, administration is helpful and always receptive to ideas, and the pricing is very reasonable! Highly recommend it for your loved one as well!

Jutzi

5

September 28, 2022

I am a friend or relative of a current/past resident

There is a lot of flexibility for residents to live the way they want to live. Privacy is always respected, while there is opportunity at all times of day to interact with other residents and/or staff when you want to. There are several spaces that feel like a home where people can meet and chat; play games/cards; just get out and change the scenery. There are usually 4 - 6/day activities if the resident wants to participate, but never is a resident required to do anything. Residents may eat in any of the dining spaces or take food back to their private apartment. There is so much freedom of choice. Several safety measures are in place that lead us to choose IV. These include the room calls, pendants, 24 hour staff among other things. This is a very pleasant place to visit. Every member of the team, including reception, nursing, maintenance and kitchen have been very kind and responsive when we asked for any type of help. Many people have gone out of their way to help us, especially when we transitioned from independent living to assisted. There are two things I would love to see return to pre covid norm...first, offer the transportation to the level you did before covid. This was an important reason we chose IV. Specifically, they used to have availability to go to at least one church service on Sunday. The bus for the Catholic Mass was full each week and it has been a huge loss for so many to not be able to get there. Second, get rid of the masks. It is very difficult for residents to hear and understand when they can't see faces and lips (which we all rely on more as we age). This causes reduced important social interactions. Most aren't wearing them properly and they have been proven to be ineffective, so dispose of this reminder of what we have all lost. Please.

Provider Response

Hi Jutzi, Thank you for your 5 star review. We are so happy to be able to provide residents with a place that they can live the way they want while getting the resources they need. Covid has affected our lives in many ways and we too would like for things to return back to normal. We are actively looking to hire a shuttle bus driver and until we do our sister community, Independence Village of Zionsville East, has been very generous in allowing us to share their driver. While we understand it is not the same as going to church, we do offer Catholic in-house church service options. We appreciate your patience and can assure you that you will be seeing some changes very soon. As for masks, the state of Indiana's guidance for long-term care communities continues to require masks in the hallways and common areas unless eating or drinking. Covid unfortunately is still looming and we will continue to follow state guidelines. If you would like to discuss any of these concerns further, please call the community and ask to speak with our Executive Director. Thank you.

Chipmunks or bunnies

5

September 16, 2022

I visited this facility

The staff is easy to contact. The nursing staff watch her take medicine. My parent enjoys the activities which are various for different individuals.-

Keith Kehlbeck

5

May 19, 2022

I am a friend or relative of a current/past resident

Common areas are well-maintained and the front desk staff very professional, even during difficult Covid times. My folks enjoy bingo, cards, and outings. Their unit is lovely (perhaps too much kitchen space, not needed).

Robert

5

October 29, 2021

I visited this facility

Independence Village Carmel is small and homey. The staff seems very efficient, very friendly, very welcoming, and we like the fact that they have a mentoring program for new residents to help them get adjusted to the place. We just like the facility too. We love the apartment because it's nice and spacious without being too big. It had lots of storage and gave us lots of options for mom. They also have wonderful programs for the residents. We looked at the menu and it looked wonderful as well. They have plenty of choices, so that was good.

KennethDOwens

5

September 13, 2021

I visited this facility

Bright, open common areas are an excellent feature, especially for seniors. We looked at a couple different sized apartments, the large one on the third floor was especially nice. It had a walk-out balcony that overlooked the interstate and pond. Two large bathrooms, spacious living area and each apartment comes with their own stackable washer and dryer? Great! Third floor was quiet and peaceful (as was the whole community). The staff were very friendly and courteous to my visit. Residents seemed happy. I am very impressed.

Sburnsworth

5

September 7, 2021

I visited this facility

Rooms were cozy, the model room was very nice. Two different sizes to choose from, I would prefer the larger one. There was a dog that roamed the Memory Care unit; great addition!

Janet

4

October 9, 2019

I visited this facility

I liked the rooms. I didn't particularly like the fact that it seemed so scrunched together. It had an elevator to go to activities, but the place didn't have an open look, everything was kind of compact. I would have liked to go there based on the reviews and because it's closer to me. Personally, I just felt like for communities with many levels of care, the memory care maybe got slighted. We went to an area where the residents are making pictures and everyone seems to be enjoying the activity. The staff member who accommodated us was very nice and very thorough. It was hard to find a parking place, and the community was kind of hard to find in the first place. I knew where it was, but I didn't know how to get there.

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Costs for Independence Village of Carmel in Carmel, Indiana

Memory Care

Memory Care is specifically designed to meet the needs of those with Alzheimer's or other forms of dementia. Specially trained staff members assist with activities of daily living (such as bathing and dressing) and provide therapies to slow further loss of cognitive abilities.

$4,200

Starting Price

Independent Living

Independent Living is for those who desire the feel of a private residence with the amenities and activities available in a planned community, such as fitness classes, game nights, and group excursions. Services such as cleaning and groundskeeping are often available.

$1,995

Starting Price

Assisted Living

This level of care provides support for those who need help with personal care needs such as cleaning, bathing, and dressing. Residents selecting this level of care are treated to many amenities in a home-like atmosphere, while getting support in their daily lives.

$4,000

Starting Price

Services and Amenities of Independence Village of Carmel in Carmel, Indiana

Costs

  • Rent Plus Care Fees
  • Entry Fee
  • Fee Structure Extra: We offer a month-to-month rental

Room and housing options

  • 1-bedroom apartments
  • 2-bedroom apartments
  • Companion Suites: We offer companion suites

Dining options

  • In Room Kitchenette
  • In Room Kitchens
  • Dining Room Shared Meals

About Independence Village of Carmel in Carmel, Indiana

Carmel Senior Living is located in Carmel, Indiana near North Meridian Street, St. Vincent Carmel Hospital and shopping centers. Loved ones appreciate the kind, patient staff that communicates with family members about their loved one's well-being. They also praise the clean, fresh-smelling facilities and the high level of importance placed on security. Visitors note that the facility has a library and spa for residents' mental and physical well-being and leisure, and they give high marks for the provided activities like bingo, karaoke and crafts. Guests enjoy the dining facility and bistro cafe that serves delicious meals.

Map of Independence Village of Carmel

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