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Happier at Home Buffalo, NY

1479 Kensington Ave, Buffalo, NY 14215

(800) 558-0653 (Call a Family Advisor)

4.63

(11 reviews)

Offers Home Care

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Reviews of Happier at Home in Buffalo, New York

4.63

(11 reviews)

    June D

    5

    February 1, 2021

    I am a past client of this provider

    Happier at Home is a wonderful home health care agency and I can not say enough about them. They were a wonderful fit for our situation. From our first phone call to Trent and then with Deanna who schedules the aides , they were wonderful. Over the approximately 3 months we used Happier at Home I called Deanna in the evening, the early morning and many times in between and she was always able to help out and fill my request. We first contacted them on a Friday when we had to unexpectedly let go an aide we had hired privately. Deanna was able to get us aides in place for the up coming Monday. Their aides have been background checked, are certified nursing assistants, are covered by the agency's insurance and were always on time. We had Latoya, Barbara, Marie and Keke, who were all wonderful and more than willing to do whatever was asked of them! First and foremost they provided an extra set of eyes on my loved one. They also provide her with companionship, they cooked for her, fed her, bathed her, tolieted her, gave her her medications, helped with going to Dr. appointments, cleaned, emptied the garbage, made out a grocery list for me and let me know if there was anything I needed to be aware of. These ladies genuinely love their job. Happier at Home gave me piece of mind during a difficult time. I would and will recommend them to anyone needing home health care aides. When my relative first needed care we decided to hire privately and to be honest I would not do that again....we experienced too many problems. I was very pleased with Happier at Home and their professionalism. My loved one recently went into a nursing facility and I was sorry to have to say goodbye to this wonderful group of people. Thank you again to Happier at Home for all that you provided for us!

    Provider Response

    Thank you for the kind words June. It was really our pleasure to help your family out and all of the aides absolutely loved working for your family.

    Brian in Williamsville

    5

    January 21, 2021

    I am a past client of this provider

    I spent months researching and vetting a variety of care agencies in Buffalo before choosing Happier At Home. They were the only company I spoke with who seemed to truly understand all of the elements of high quality, safe and reliable care. From our first conversation until my mother's passing, everything was done exactly as I would have wished. Trent matched us with a caregiver who was nothing short of perfect. She was skilled, kind and reliable to a degree that is rare in any field. She never missed a day of work in 9 months and frequently went far above and beyond the call of duty. If I ever again have the need for a caregiver, Happier At Home will be my first call. I offer my heartfelt thanks to Trent for his kindness and professionalism, and my eternal gratitude to Annava, who cared for my mother with genuine love and the patience of saint.

    Provider Response

    Thank you Brian for the kind words. It was truly our pleasure and priveldge to help you and your family out when you needed some assistance. Wishing you all the best and stay safe and healthy. Trent

    Appreciate all the help

    5

    February 13, 2020

    I am a past client of this provider

    Thank you Trent and Happier at Home. You provided great advice to our family as we began the journey of needing extra care for our father. We appreciate the help from both aides we worked with and we appreciate that we were able to make a switch when our first aide was good but not a "good fit" with our dad. You made the switching easy and our second aide was a perfect fit! Thank you Susan for the compassion and care you showed my father - he appreciated it and his entire family did too. Thanks for all the help at home and for stepping us through the process. We're grateful that there are such knowledgeable and compassionate professional and caregivers in this business - Thank You - We highly recommend you to other families.

    Susan

    1

    August 18, 2019

    I am a past client of this provider

    We used Happier at Home for my father, but it did not go well. The first time the woman came, my mother left for about an hour, and when she came back, the woman was sleeping. She was a very nice lady, but it was a very bad experience. Her duty was more for companionship and just making sure my father was safe, but she was incompetent.

    Provider Response

    Thank you Susan for your review, albeit not the review we want. The caregiver that you had that day absolutely fell far short of the type of care and service we provide. We took immediate action and removed this individual from our employment as this is not how we conduct business. I understand your frustration and wish we could have been given the opportunity to correct the situation. As you can see from the majority of our review this is not consistent with how we do business.

    Kris B

    5

    April 17, 2019

    I am a past client of this provider

    My family and I were extremely pleased with the service provided by Happier At Home. Our aide, Ivonne, went above and beyond in her care for my father. Her interaction with him was so good that we kept her on even after Hospice took over. I also found the owner very easy to work with. I would highly recommend.

    Linda Persico

    5

    April 16, 2019

    I am a past client of this provider

    Happier at Home provided us with Caregivers that were absolute “Angels” when we needed to increase care for our Dad and still allow him the dignity of living independently! Trent was wonderful to work with and always very quick to respond to our calls and have immediate solutions for our needs! We came to regard the fabulous caregivers who took care of Dad as Family.....they truly went over and beyond the call of duty and treated our Dad as their own as well as making sure to communicate with each other daily to insure a seamless routine for Dad! Unfortunately Dad had to be moved to the next level of care, but thanks to our Happier at Home “Angels” we were able to keep him at home and very happy for longer than we ever dreamed possible! I highly recommend their services as this is one agency that gives your loved one the personal care they deserve!

    akcoo

    5

    June 23, 2017

    I am a current client of this provider

    Happier@Home has been great! Trent really listened to what we needed in terms of some extra help for my mom around the house when I was working and he had the right person for us. We love the flexibility in scheduling that they allow and how easy our aide is to work with. She really keeps mom going and engaged for the time she is here and is a hard worker, always looking for little ways to bring value added services to her caring for mom. Dad is more relaxed when I need to take him to appointments knowing mom is well cared for at home. So happy we found Happier@Home to ensure mom and dad are not only happier at home, but safer too!

    Provider Response

    Thank you so much for the wonderful review. It is a true pleasure working for you and your family and knowing that you have put your trust in us to help care for your family! Trent Voelkl President Happier at Home

    Sheila465404

    5

    November 24, 2016

    I am a current client of this provider

    We have been using Happier Home for a month or two now, and we are very happy with them. They are fixing my husband’s lunch, clean his bathroom, and makes sure he takes his medicine and making sure he doesn’t fall. Billing and scheduling is very good. I get a bill every week showing the hours that were worked and the cost. I am very happy with it. My husband is very comfortable with the caregiver. She is trustworthy, takes good care, and is very friendly; she does more than what’s expected.

    Provider Response

    I'm so pleased that our caregivers are truly helping you as the primary caregiver, and your husband to meet his needs. I hope that we provide peace of mind when you are tending to your own needs. You deserve the break! Thank you for taking the time to write a review, it is very much appreciated!

    Michele483544

    5

    November 17, 2016

    I am a current client of this provider

    We've been using Happier at Home for a month, and they're very good. The caregiver works very quickly and efficiently. She will visit with my mom if she wraps up her work early, and she goes beyond what you would expect. For example, she did some shopping and what she got was a whole gallon of milk. My mom wanted a half gallon, so she ran back to the store and got the right one even though she didn't have to do that. We are very happy with her, and my mom is very comfortable with her. She also does light housekeeping, supervising my mom taking a shower so she doesn’t fall, grocery shopping, and changing her bedding. Their billing and scheduling are very easy and useful. She comes at the same time every week, and it's nice to have the same person each time. The administrative folks helped me understand the billing and how it connects with long term care insurance. Bills are emailed to me and are easy to read, so I'm very happy with it.

    Provider Response

    Thank you for taking the time to provide a review of Happier At Home. Reading such a great review just reaffirms the reason that I started Happier At Home, and makes it all worth while! It is a true honor for us that you to have trusted and chosen us to come into your mother's home, get to know her, care for her and become friends with her. Here's to a wonderful partnership!!

    Leslie Des

    5

    July 9, 2016

    I am a past client of this provider

    Happier at Home provided much needed help on very short notice when my aunt's health declined abruptly. They helped us keep her safe and comfortable in her independent living apartment until she was ready for assisted living and we found the right new home. They were friendly, flexible, patient and adaptable to emergencies, and very responsive to my aunt's and my emotional needs.

    Provider Response

    Thank you Leslie. We certainly are honored to have been a part of your aunt's care. I know that our caregivers really enjoyed visiting her each day. Thank you for the wonderful comments. You are to be commended for your caring and attention to your aunt's needs as well. She is blessed to have you. ~Debbie

    PLSM

    5

    March 17, 2016

    I am a current client of this provider

    My aunt has enjoyed weekly visits from her HatH companion for the past seven months. The team member they selected for her shares common interests (art, history, antiques), so they hit it off right away. HatH has been responsive to any questions or concerns I have voiced. They have also been able to accommodate requests to change the day and time of the visit when doctor's appointments conflict, even on short notice. We have been very happy with their services.

    Provider Response

    We are very happy to hear that we are serving both your aunt's needs and her family's. We love hearing that we are living up to your expectations and that your aunt enjoys the visits from her caregiver, so thank you for sharing this with us! ~Debbie Bernacki, CEO

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    About Happier at Home in Buffalo, New York

    Happier at Home is a Senior Care provider in Buffalo, New York that offers residents Home Care services. Contact Happier at Home for more details on services and rates.

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