Khalid P

They helped my mother tremendously. They were more professional than the previous company I had before.

Kathy and Tom

We LOVE Debbie! She goes above and beyond the call of duty and initiates interactions with the client. She's upbeat and cooperative and patient. It took many "tries" until we found a keeper and Debbie is it!

Gloria H_14

They are very flexible and that helps me because our schedule changes a lot. I would recommend them because they offer many options and are very accommodating to our schedule, even when it changes.

Virginia C_17

They help by letting me go out. I would recommend them because they are efficient.

Nancy P_29

It was good to know that there was someone always there with him, and it was good to know that they were doing what they were supposed to do. They are dependable and the training of the aids was better than other places we had seen. The people were just easy to work with.

Stephanie P_10

BrightStar Care had good communication between them and myself. I think they were doing a great job watching my mom. The care that was needed was taken care of and there was good communication between us.

Anonymous_7446

They are good cooks; they like to cook. Getting meals is easy, and they are friendly. I like the quality of the aides.

George L_10

It relieved me of responsibilities so I could go places. All the staff was confident and showed up on time.

Theresa M_12

Right now it's really good. They come and talk to him in the morning. I like that for the last couple of months they have been totally dependable.

Laura W_15

I like the caregivers. I like the quality of care and the office.

Anonymous_7008

They help me with getting in and out of the car. I use a walker. They help me get appointments.

Clarence Y

The caregivers do a great job. They respond if I want to change anything about the caregiver.

David F_19

We like the flexibility they have with us. They have been very flexible with us and easy to work with.

Edward H_13

Up until recently he hasn't need as much care, so he is more hesitant. I like the flexibility and everyone has been very accommodating to our needs.

Christina B_4

BrightStar helped us the most by arranging that she had constant care which she needed. BrightStar was awesome. I liked that they were willing to work with me. The gentleman in charge was so kind and did his best to help Allison. When they didn't have anyone available they worked with me to find someone available. It was awesome.

Kathy C_21

We are utilizing them so that we can sleep. They make it so we are able to get our sleep. I like that they are just a phone call away. They work on scheduling with you.

Tracy G_2

It gave both me and my family peace of mind when they were there. They were incredibly helpful, kind, and just very willing to fit into the lifestyle of the home.

Beth A_6

They keep me posted on anything that comes up. They are dependable for the most part, they are professional.

Lynn C_11

It was a help. They gave me a little bit of free time. They were very accommodating.

Randall P_1

They did everything that they said they would do. The person has a personal touch and the supervisor helps with issues. They care about us.

Ruby C_1

The staff was very polite and professional. I would like them to not cancel our requests.

Katherine _3

It makes my life easier because I can't take care of my mom when I'm at work. I like that they provide really good care.

Sarah K_6

They listen and do their job well and they are caring while doing everything. They call to set up appointments and they do a great job.

Cheryl G_3

Them not being there precipitated my father's admission to a facility which is what we were trying to avoid. They needed to proactively call when the shift would not be filled.

Alvan B_1

They need to train the aides to help the client out more, instead of having the client wait to tell them what to do. I have had an aide for three months now, and she doesn't do anything unless I tell her to. She hasn't gotten into the routine. The people do not show up a lot of the time. I called, and it took me three weeks to get an aide. They finally got me an aide, but when I called them, they would never call me back.

Anonymous_2869

It has helped us. They could make my life easier by showing up. They do what they are supposed to do depending on who shows up. Sometimes they do not tell us who is coming.

Frederick B_4

They could pay more attention to me. I don't hear much from them until they want me to do something, like this survey.

Catherine _4

They really didn't do anything when they came. It had a huge financial impact on my mother. They did not have enough people to cover my mother's hours.

ToddCavan2

The Manager of this location had visited the facility that my mother was being discharged from home on hospice. Lauryn was professional from start to finish as we were unable to start using Brightstar's services as my mother passed away sooner than expected. She assured as that she would have someone promptly available when the discharge were to take place. I highly recommend calling and speaking with Lauryn she is not pushy and listens very well and attentively to the needs and wants of the family. I will be recommending her to anyone I come across looking in the homecare field spectrum. Thank you again, Lauryn for the positive experience. I only wish we had been able to use your services.

Nancy S_10

They sent good people to us. I liked the quality of the care.

Anonymous_1873

They should have finished what they started. One girl left a load of unfinished laundry in my washing machine, and because of my shoulder, I could not get it out. It was left there for a week. There was a misunderstanding one day about the arrival or non-arrival of their people at the door. The person on the other end got belligerent, and I thought that was ridiculous.

Harold N_1

I needed the help. They helped just by being here. I had a very difficult time with my long term care insurance because BrightStar Care does not have a license in Virginia. They should make sure they have a Viriginia license.

Jimmy G

They showed sincere care for my loced one's health care. They were prompt, efficient, and had good resources.

Cynthia M_7

They are there when I need them. We use them when we travel. The services are reliable and I use them on short notice.

Marie C_2

I wish they would have sent caregivers that were pretty good about keeping him dressed and clean, and changing his briefs, but I had issues with all of them wanting to sit around and talk to me rather than pay attention to him. We had one caregiver that got really bored and would sit on her phone in the other room a lot. A couple times, he started choking and she wasn't in the room to take care of it. The people that they sent to me were all smokers, and they seemed to be outside having a cigarette break more than they were inside helping with the care. The cigarette butts became a big problem for my husband and me. One of the ladies that I had was really gruff and my husband with his Alzheimer's didn't understand and wouldn't respond to her because she was very demanding.

Alvan B

I have nothing good to say about them. They were rude and didn't treat me like a human being.

Dennis H_3

At the time, the best I could do was get out of bed and get to the living room and sit down. Them cleaning and helping me was a big help. They were really good about being here when they were supposed to be.

Arleigh S

They did the best that they could and they were there with him during the night. They were fine. They did not show up for one day.

Anonymous

I had an operation and need assistance. I dislike the minimum hours that they require. They require 12 hours per week.

James G_12

It helps getting my arms stretched out. They're efficient and the people they send out know what they're doing.

Tyrus W

We have been pleased with them because they always get in contact with me and get back to me quickly. I live in another state, so because of the services, I have someone there with my sister looking after her.

Ginger

They could make certain that their people show up on time. They could actually have people available and people that show up on time. They are not reliable whatsoever.

Davis P

I like the flexibility, the temperament of their aides, and their conscientiousness. They look for things to do around the house, they don't wait to be told. They make sure she's eating properly, taking her medications, and that she's safe in the home.

Richard P_1

BrightStar Care has always done everything they should. BrightStar Care does all the cares that I need help with. They have taught me many things.