I chose them after speaking to the owner. He called me back right away and we spoke on the phone. He was actually the only person that called me back after I had reached out to them.
Their care we're phenomenal. They were amazing. The owner was very invested and helped me through the entire process that I was going through. I was getting an elderly woman out of a nursing home and putting her back into her home, which was the reason why I needed his service which was a 24 hour care service. He helped me through the entire thing when I didn’t know what I was doing. Their attention to detail in individual support was amazing.
The caregivers that we had were amazing. There were several of them, because it was 24 hours so they took shifts. They were kind and compassionate and just amazing people; really kind, loving skilled, everything all combined. They were everything that you would want.
It was 24-hour care so it was everything, bathing, toileting, dressing, companion, cooking, and cleaning.
Our family friend was comfortable with the caregivers. She loved them and they had an excellent relationship. They had a passion for taking care of the elderly, which I think was something special.
My mom, who needs 24/7 care, had been in the hospital for some time. When we brought her home, we hired a service provider that we were unhappy with. We had a family member who came and stayed with Mom for an extended period of time, so were able to use my sibling full time versus the other provider. But when my sibling needed to get back to her own life, we started looking around for a new provider.
Steve and Help In Home was barely new to the area and had just started his business after having gone through similar situations with his own parents. We had gotten his name from a retirement community where my mother lived. We contacted him as well as other in-home care providers, but we were really impressed with Steve and his personal touch. We recognized that he built this out of a labor of love because he had been though this experience with his parents. He knew that not only did he need to make our mother comfortable, confident, and make sure their taken care of, he also knew that her kids needed a little caregiving as well.
It was just a great fit. We've been more than pleased with the folks that he has on staff, and his approach to in-home care. Mom has 24/7 care and has 3 individuals that are her staff. They come in for 24 hour periods; two who come in three days a week, 24-hour shifts, and one who covers on Saturdays. It's a really great approach because they really get to know Mom and they work well together as a team. I don't think we could be any happier to be honest. it's been great.
Help in Home is an in-home care provider serving West Newbury, MA and the surrounding area. Help in Home offers non-medical services in the home, such as meal preparation, housekeeping, and transportation. Contact the provider for more details on home care services and rates.