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Hillendale Home Care - Walnut Creek, CA Walnut Creek, CA

1777 N California Blvd Ste 210, Walnut Creek, CA 94596

(800) 558-0653 (Call a Family Advisor)

4.69

(46 reviews)

Offers Home Care
Top rated on Caring.com

2021, 2022

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Reviews of Hillendale Home Care - Walnut Creek, CA in Walnut Creek, California

4.69

(46 reviews)

    Top rated on Caring.com

    2021, 2022

    Nancy P2

    5

    August 25, 2021

    I am a current client of this provider

    We are very happy overall with the care and responsiveness we have received over the last few years; from bathing, feeding and companionship including coverage when we are away. They are kind, compassionate, friendly, and knowledgeable, on time and dependable. Most recently they provided extended coverage for extra days at very short notice. The responsiveness to our needs was impressive; very pleased with their support.

    Susan B_42

    4

    July 27, 2021

    I am a past client of this provider

    They could have been more interactive with my mom. They could have kept her actively mentally engaged. I like the screening they do of their caregivers. They make an issue to match people appropriate. They take what they do seriously.

    Shelly G_1

    4

    July 27, 2021

    I am a current client of this provider

    They have provided people during times when we needed coverage for the most part. In any company you have different levels of quality of employees. We don't always get the best quality employee.

    Stacy B_5

    4

    July 21, 2021

    I am a current client of this provider

    We currently have to have live-in people here also, I can't change her. It would be nice if they could provide that for her. I like that all the people that they've sent do what they're supposed to do.

    Chris H_8

    5

    July 14, 2021

    I am a current client of this provider

    They help me give him a shower and give me time to do my errands. They are ready to help you.

    Vera B_3

    5

    June 28, 2021

    I am a current client of this provider

    I have peace of mind knowing that she is there to take care of him for me. They're making him do his exercises, going to the bathroom, drinking water, and helping him be comfortable. We're very happy with the company. I would recommend them 10/10 on everything!

    Chris H_5

    4

    June 28, 2021

    I am a current client of this provider

    My mom could not get by without them. They could increase communication to and between the caregivers, the agency, and the family.

    Lorin H

    5

    June 19, 2021

    I am a current client of this provider

    The agency is helpful by giving us a peace of mind she is being cared for in a safe environment. I like that they provide good quality of care. They are compassionate, knowledgeable, and they communicate well.

    Debra E_2

    5

    May 27, 2021

    I am a current client of this provider

    They come to help with the shower which is perfect. They always find a replacement if the designated person can't show up.

    Valerie M_5

    5

    May 15, 2021

    I am a current client of this provider

    The people who come have great intuition to know what makes him feel better or worse. They are doing a great job in handling the client's needs.

    Maria Y

    5

    May 15, 2021

    I am a current client of this provider

    It makes me comfortable with leaving. I can trust my caregiver and the agency, that they're providing me with 100% care for my husband. I can be relaxed and not worry about it or stress out. They seem to know what someone needs and they try to fulfill what my husband needs.

    Anonymous_4747

    5

    April 19, 2021

    I am a current client of this provider

    They have assigned a permanent caregiver to us. I like the fact that they can assign a caregiver that is going to work for our family. They had options until they found the right match.

    Erik H

    5

    March 31, 2021

    I am a past client of this provider

    They helped me the most by taking care of my father when I couldn't be there. The thing I like the most about them is that they always had somebody available, even if a caregiver called in sick they had somebody to fill the shift.

    Jim D_16

    5

    March 31, 2021

    I am a current client of this provider

    They show up on time as scheduled. They have good staffing and availability.

    Paul R_16

    4

    March 30, 2021

    I am a current client of this provider

    They could give me more help around the home. They work at finding you a good placement.

    Joann A

    5

    March 13, 2021

    I am a current client of this provider

    I couldn't manage without them and I will need them I am recovering from 2 broken legs. I have been in the hospital and the intensive care for months. They drive and take me places. The women who come to take care of me for 4 hours twice a week are excellent ladies. They are nice and treat me like a real person. I tried a couple other caregivers, but these ones from Hillendale Home Care are the best. They come on Thursday and Saturday.

    Anonymous_4595

    4

    March 13, 2021

    I am a current client of this provider

    They help me wake up in the morning. I would like them to improve on their communication with the clients.

    Sandra H_10

    5

    February 24, 2021

    I am a current client of this provider

    The company has caregivers that are well-trained. I've been with this agency for years, and they are efficient.

    Janice F_4

    5

    February 22, 2021

    I am a current client of this provider

    They should do what they are supposed to do. I like that they are responsible and they are responsive.

    Jon J

    3

    February 22, 2021

    I am a current client of this provider

    It is helpful to me because I can't be there for her myself but I wouldn't consider it outstanding by any means. I worry about how things are going sometimes. There doesn't seem to be much consistency among the caregivers. Some are really good and do a lot but there are others who do not do enough.

    Anonymous_4524

    5

    February 12, 2021

    I am a current client of this provider

    My number one concern is safety for my mom, because she was falling in the bathroom. Someone's there to make sure she doesn't fall. They're very good caregivers. The one we have now is excellent. She really cares for my mom.

    Stephanie L_4

    5

    February 11, 2021

    I am a current client of this provider

    I wouldn't be able to do this without them. The caregivers are amazing and the staff at the agency is awesome and really helpful.

    Provider Response

    Thank you, Stephanie, for choosing us to be a part of your mom's journey. She is a delight to care for! We hope that we bring a little peace of mind into your home as we assist your wonderful family.

    Marlene M_3

    5

    January 14, 2021

    I am a current client of this provider

    I think the fact they have consistent scheduling is great, I have not had to worry about people not showing up for their shifts. I think that they have been very responsive lately. It started a bit bumpy but they have been doing really well now.

    Sue H_10

    5

    January 13, 2021

    I am a current client of this provider

    They did everything for us. They are personable and well trained.

    Jason K_1

    5

    January 13, 2021

    I am a current client of this provider

    The care for my father has been the most helpful. The caregiver is just wonderful, she has been outstanding.

    Vera B_2

    5

    December 12, 2020

    I am a current client of this provider

    We got it for me because I needed a break. I needed someone to watch him. They're responsive. The person that comes here is very good.

    Dorothy L_10

    5

    December 11, 2020

    I am a past client of this provider

    I had a lot of confidence in them and I could leave knowing my husband was in good hands. They are very responsive.

    Ron G_5

    5

    December 8, 2020

    I am a past client of this provider

    They made my life easier during the situation. I like the people they chose for us.

    Bruce F_5

    3

    December 3, 2020

    I am a current client of this provider

    They could just improve continuity of caregiver and have people come supervise them to make sure they are doing what they need to. They could provide better continuity of caregiver and better willingness of caregiver to do things instead of looking at their cell phones.

    Provider Response

    We are sorry that you have not been satisfied with our service. We take complaints very seriously and we will investigate your concerns.

    Paula H_3

    4

    December 2, 2020

    I am a current client of this provider

    It makes my daily life much more easy. I don't have to worry or check in on my dad, and I know that they'll contact us with drastic any changes. I like that they have been responsive when we call with issues or concerns. They seem to have a pretty good oversight.

    Paul A_3

    5

    November 20, 2020

    I am a current client of this provider

    They tend to his needs, he is not easy to please. The ladies that come over have been helpful to my dad.

    Sarah B_7

    4

    November 12, 2020

    I am a current client of this provider

    They could have a more experienced caregiver. The customer service was horrible.

    Anonymous_4070

    4

    September 16, 2020

    I am a current client of this provider

    They transport me to the bank. We called to ask if we could pass on them coming because I wasn't feeling well and we still had to pay because it was under 24 hours.

    Kim K_8

    5

    August 20, 2020

    I am a current client of this provider

    They are able to provide a consistent person. The caregivers have been a good match for my mom. We've just been with them for a while. We do try to get consistent people in there and it did take a while to get a good fit. They pay attention to get a good caregiver for my mom and don't send back the bad ones.

    Robert

    5

    June 11, 2020

    I am a current client of this provider

    We're currently using Hillendale Home Care Walnut Creek. They're helping my wife with personal hygiene and help her exercise. We have them in four one-hour shifts per day. The caregivers are excellent and their scheduling has been very good. I'm happy with the service.

    Anonymous_3785

    4

    May 15, 2020

    I am a current client of this provider

    They are giving us the service that we are paying for and we are happy with them. They handle the situations and the problems we have and it takes the load off of me. Whenever I talk to them, they are very courteous.

    Fil F

    5

    May 4, 2020

    I am a current client of this provider

    They have friendliness and be cordial. They could better the cost, it should be a lower cost.

    Lorraine38

    5

    February 27, 2016

    I am a past client of this provider

    Dear Hillendale Family, Thank you for the beautiful orchids you sent to the "Celebration of Life" for my husband. Your staff sent us the most wonderful caregivers ever. We appreciated all their care they gave him for all those months. They all became part of our family Thank you again, Lorraine.

    Caring115530250

    5

    August 17, 2015

    I am a current client of this provider

    I found Hillendale through internet research. I chose them because they were local. They've been around for a long time and owned by an RN. They have a program that would certify their own professionals. We had the supervisor come up. She was professional and thoughtful. She see that my mom didn't need so much care. She recognized that socialization was part of it and some assistance because of memory issues. She was very selective about who she recommended to come to my mom's house. We started with one caregiver who has another client most of the time. She's been really good so have used her when we can get her. We also added one more person to just give more support. The caregivers have been really responsive. They always text me or call me if there's anything I needed to know. I feel like my mom's in a really good hands. I told mom that she's lucky because she not only have somebody who's just caring for her but somebody who's caring about you. One time when there was a scheduling issue and I was on vacation, the supervisor said that if she can't find somebody she will be the one to take my mother to her appointment. I really trust her that she would. Conflicts in schedule can sometimes arise but that's not the point. The point is how do they deal with it when things come up. So far, they've been really responsive and they haven't let us down yet.

    -Karen D.

    5

    June 24, 2015

    I am a past client of this provider

    First of all, I would like to thank you for providing excellent care through your agency when my dad, Charles, was so sick. We so appreciate that you were able to provide 7-day-a-week care for my dad with mainly three, consistent people. The women who cared for m dad were professional, but so kind and compassionate. I cannot say enough good things about all of them. When dad suddenly became worse, he passed very quickly. We did not have time to thank everyone and say goodbye. I know dad would have wanted us to thank them.

    Marlene22

    5

    June 30, 2014

    I am a current client of this provider

    The caregivers are good, thorough and conducive. They are definitely timely about showing up on time. The caregivers come in and do what they need to do to make my day better. They show their compassion through doing their chores and spending their mornings talking to me. They usually come in uniform. The office staff has been good so far and the agency communicates with us once every couple of weeks. The coordination of the schedule has been terrific. It is very likely I would recommend Hillendale to others.

    Eric16

    5

    June 30, 2014

    I am a current client of this provider

    Hillendale Home Care was referred to me by a good friend. I appreciate that Hillendale Home Care sends caregivers that are efficient and timely. They are always good very good at calling me well in advance about any scheduling changes. The caregivers are always very caring and compassionate towards me. They make sure that I am in complete health and if there are any concerns, they take care of it right away. The caregivers are always well dressed. I am very confident in the office staff. They know what they are doing. They take care of me really well and it makes my life a lot easier. The caregivers think of my needs before their own, which is a great feeling. I would definitely recommend this agency to anyone who may be in need of home care. In fact, I have recommended them to many people that I have come in contact with that are in a similar situation. I tell them Hillendale Home Care is the only way to go!

    John95099450

    5

    June 27, 2014

    I visited this facility

    Hillendale has a good reputation. I like the personalization. They are not robotic. They are down to earth and they talk to you like you are a real person. They talk with my parents and actually interact with them. They have dealt with alzheimer's before so they know how to treat people with alzheimers. I don't have to worry about anything. They take care of everything. They are there all the time and they let us know what their schedule is. They know what they are doing and are always dressed professionally in the proper attire. Their personal hygiene is always well kept. Every time I have spoke with the office staff, they have been responsive. Their communication with me is always clear, concise and timely. They do what they say they are going to do and they get along with my parents. I would recommend this agency to others and Juan is like one of the family now.

    Marie37

    5

    June 27, 2014

    I am a current client of this provider

    I selected this agency because Kaiser Permanente recommended them to me. I appreciate all the help. My caregiver is wonderful. I do not have to ask her to do things. She does things proactively. She does them on her own and she is very alert to all of my needs. She is always on time and dresses in a uniform. I am the one who dictates the schedule. Usually, the comply with my schedule. I did have one problem in the very beginning. I had a caregiver whose car had a bad break in the window of the passenger seat. They immediately gave me a different caregiver. I know that my rating is almost too perfect, but I have been very happy with the service. Should I need them again, once I heal, I will call them. I know I do not have to search for a health care company and I would absolutely recommend them. Everything I have asked for has been taken care of immediately and the caregiver that I have is like a daughter.

    Caring95099050

    5

    June 27, 2014

    I am a current client of this provider

    I chose this agency because I liked that they were professional, the caregivers are good quality and the office staff is fabulous. The caregiver's always show up on time and are helpful in giving us suggestions on how my father can get around. Some of the caregivers having nursing backgrounds and it is nice to have a second opinion and bouncing things off of them for suggestions. The caregiver that comes at night gives my father a kiss on the cheek and the others are very caring. They are always in uniform and have casual clean clothes. The company we had prior was not good at all. Hillendale calls me and if somebody is going to call off, they will try their best to schedule somebody else and keep us informed which is wonderful. As far as scheduling goes, I would rank them an 11 if I could. They have a solid team of caregiver's and have not had any problems with them. I would tell other individuals that the agency is very professional and they train good people.

    Christine32

    5

    April 11, 2014

    I am a current client of this provider

    I looked up all the reviews with regards to Hillendale Home Care, and they got outstanding reviews. I also knew that they had employees who had been there for many, many years. We have been using them for a few months now, and they are outstanding. She interacts with my mom a lot, and they are having a good time.

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    About Hillendale Home Care - Walnut Creek, CA in Walnut Creek, California

    Hillendale Home Care - Walnut Creek, CA is a Senior Care provider in Walnut Creek, California that offers residents Home Care services. Contact Hillendale Home Care - Walnut Creek, CA for more details on services and rates.

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