Golden Heart Senior Care | Rochester Hills, MI

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Reviews of Golden Heart Senior Care | Rochester Hills, MI


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From Golden Heart Senior Care


Golden Heart Senior Care-Rochester Hills is "The Gold Standard" in non-medical home care. We provide high-quality, compassionate caregiving including personal care, household support and companion care for private duty clients in Oakland County and beyond.

Our agency offers a variety of services to help preserve our clients’ independent lifestyles such as light housekeeping, hygiene care (bathing, toileting, grooming, dressing), meal preparation, medication reminders, driving to appointments, memory care, laundry, errands and companionship. Short-term respite care is also available to give full-time family caregivers some time to step away and rejuvenate.

Golden Heart Senior Care – Rochester Hills differentiates itself from the competition through a highly-skilled staff of compassionate and experienced Caregivers, including Certified Nurse Assistants (CNA). Our high standards require all Caregivers to be certified in both CPR and First Aid.

Additionally, we have a Client Care Manager (CCM) who oversees our Caregivers’ performance and adherence to company policies. Our CCM is also a "Concierge On Call" readily available to handle special requests from clients to ensure their satisfaction.

All Golden Heart staff are W-2 employees of the company (not contract) so we pay all payroll taxes and they are covered by our liability and worker’s comp insurance policies. Our agency also has a rigorous staff screening process which includes extensive background checks and drug testing. We also require all employees to maintain a good driving record and carry current vehicle insurance.

For our clients’ convenience, Golden Heart Senior Care – Rochester Hills has very competitive all-inclusive pricing, which is somewhat unique in the industry. Additionally, superior client service, flawless account administration, diligent Caregiver supervision and the most professional, effective and gentle care possible are cornerstones of the company’s philosophy.

For more information about Golden Heart Senior Care – Rochester Hills, please call (248) 469-0021, ext. #1 or visit www.goldenheartrochesterhills.com.

Features of Golden Heart Senior Care


Agency Type

  • Full-service agency. (We directly employ the caregivers we work with.)

Range of services

  • Companion care
  • Personal care assistants
  • Range of services extra: We also provide light housekeeping, transportation to appointments, medication reminders, meal preparation, shopping and errands, pet care, laundry and more!

Travel

  • Travel: Staff will travel 15-30 miles to provide care

Screening

  • We interview every team member in person
  • We check references
  • We ensure that our team members are immunized for influenza, hepatitis b, tuberculosis, and other communicable diseases
  • We check driving records
  • We confirm legal U.S. residency
  • We require fingerprint-based background check
  • We require drug screenings
  • We check sexual offender databases

Training

  • Staff members receive ongoing/continuing training

Training Areas

  • Patient Transfers
  • Family Communication
  • Transition Issues
  • Memory Care
  • Training areas extra: Safe food handling/meal preparation

Payment options

  • Credit card
  • Check

Payment details

  • We handle payroll, benefits, and taxes for our caregivers

Bonded/insured

  • Our business is bonded and insured

Business Address

  • 671 E. Big Beaver Road, Suite 111
    Troy, MI 48083

Transportation

  • Yes

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