Caring.com
Caring.com

(800) 558-0653

Home Instead - Surprise, AZ

15003 W Bell Rd, Surprise, AZ 85374

(800) 558-0653

Verified Partner

4.71

(21 reviews)

Offers Home Care
Top rated on Caring.com

2020, 2021, 2022

Photos of Home Instead - Surprise, AZ

Get Cost Information

Who are you looking for?

Full Name

Phone

Email

By clicking Get Costs you agree to our Terms of Use and Privacy Policy. You also consent to receive texts and calls, which may be autodialed, from us and our partner providers; however, your consent is not a condition to using our service.

Get cost information
Find out availability
Ask about payment options

Reviews of Home Instead - Surprise, AZ in Surprise, Arizona

4.71

(21 reviews)

    Top rated on Caring.com

    2020, 2021, 2022

    azne

    5

    July 19, 2023

    I am a current client of this provider

    There comes a time when we realize that a simple misstep can start a hospital stay and/or a home confinement. My family lives miles away, and I realized I could need some daily or weekly help. I needed a Plan B. My research took me to "Home Instead". I called, and a lovely lady came to my home with needed information of over 60 services from personal help, driving, preparing meals...and the list goes on. The day arrived and I needed to put my "Plan B" to work. The Good News....it took one phone call and my problem was solved.

    Jarhead65

    1

    May 19, 2023

    I am a current client of this provider

    Used the local Homeinstead for my wife starting in 2021 would have rated them 5 star at that time. Due to a number of hospital stays and health issues moved into a care facility until returning home in late 2022 and started again with Homeinstead. At first they provided first rate care giving, but in the last few months the service and personnel have deteriorated and we no longer are getting reliable stable care giving. Rotating personnel, lateness and responsiveness from HONOR (who are now operating the local Homeinstead) are no longer 5 star

    Provider Response

    We are deeply saddened with your experience that you have listed here. We volunteered to be part of the Honor Cares integration to be part of a team that is working on the future of homecare. This was exciting as we knew in many ways this would enhance service, but we also knew that there would be bumps and cycles of learning as we evolve home care into something more accessible and more scalable for everyone. Like everything in life when you change some things were better and some things were not. A few things we knocked out of the park, some things have evolved and improved, and we are still working on some. We live in the spirit of continuous improvement we are excited for the future. From the bottom of my heart, I would love to have the opportunity to talk with you so your feedback can be incorporated into our future care. We are always about loving, embracing, and welcoming feedback. We care deeply about every family that crosses our path. We are grateful for you and our opportunity to serve you. -Debbie Gross, Co-Owner and Operator

    Frank

    5

    June 18, 2021

    I am a friend or relative of a current/past resident

    I have been using Home Instead for nearly a year and a half and could not be happier with the level of care, compassion and service. My spouse has cognitive issues. Our caregiver has bonded with my wife to a level I never expected. She helps her not only with basic care but goes well beyond by doing her hair, skin care, makeup and nails. Those touches are what I think helped my wife get comfortable and trust the caregiver. She also helps out with household chores such as cleaning and laundry which is a great benefit to me. I am able to get some time for stress relieving activity and run errands with complete confidence that my spouse is safe, comfortable and engaged in activity. Home Instead office is easy to work with to adjust schedules 24/7. I highly recommend Home Instead.

    AZFanilow

    5

    May 31, 2021

    I am a current client of this provider

    Home instead helps me with my Mom - I work full time and can't always get her to her Doctor's appts. Home Instead caregivers pick her up, take her to her appt and bring her home. Then they report back to me as to what happened at the appt. They usually have a little time left to do a little housekeeping as well. They make my life so much easier, and Mom enjoys meeting the different caregivers. Scheduling is always easy and they have always provided a caregiver, even when I gave them little notice. I would give them 10 stars if I could

    Nanaof14

    5

    May 23, 2021

    I am a current client of this provider

    Home Instead has gone above and beyond in meeting our weekly needs since December 2020. We have a standing weekly appointment for a 10 hour day. Our caregiver is quickly becoming more like family and I would highly recommend their services.

    Review for Patti

    5

    May 20, 2021

    I am a current client of this provider

    Home Instead has provided in-home care givers for my wife for the past 13 months with shifts that usually last 12 hours per day 7 days a week. The care givers are well trained, courteous, appropriately dressed and always on time. I worked closely with each care giver as my wife had increased complex health challenges during our engagement. Home Instead is good at providing the same care giver for repeat assignments. This is very important for me as it allow us to work together as an effective team. There have been several times when I had changes in our needs. They never, ever, let me down. They always were able to provide me with a care giver, even when I had a short notice for our needs. Again it is very important to me to have a team that is reliable day to day and also effective when there are changes to accommodate our needs. The staff appears to be happy at they work and is happy with the manage of the agency. I highly recommend Home Instead for your in-home care needs.

    Johnrod

    5

    April 22, 2021

    I am a current client of this provider

    I have used Home Instead primarily for transportation to and from Doctors, Dentist, and Physical Therapy. Drivers are ALWAYS on time and very professional. I am using their services until I can again drive myself.

    E Allen

    5

    August 13, 2020

    I am a current client of this provider

    During the last five days of my Husband's life these special people gently bathed him turned him and did what ever else necessary to keep him comfortable. They did laundry, served me tea and snacks, and they handed me his meds on schedule without being ask. In short they allowed me to stay right by his side and him to be at home where he wanted to be instead of in a hospital. They were compassionate, efficient, empathetic, angels hiding their wings. Going forward these special people will continue to be in my life. I have declining vision and they will take me to Dr. appointments, shopping, the library etc. or shop for me. Always allowing me to be in my own home instead of a less desirable living arrangement.

    kellyusa1

    5

    August 6, 2020

    I am a current client of this provider

    the best and most amazing staff . my father's health and spirit has improved 100% i could not be happier and can not thank you enough Home Instead for helping my father.

    Venti710

    5

    July 26, 2020

    I am a current client of this provider

    This is who you want helping your loved ones! My Dad needed care and we weren’t given much notice- Home Instead was a God send. They quickly put together a small team and were in touch the entire way. Cynthia, Robert, & Dana are simply amazing human beings. My father was so happy having them there and they looked after him so well. I always felt care and concern in their interactions, even with Jen & Dawn from the office. I could reach them 24/7 & anything we needed help with was no problem. Our family will be forever grateful that you could be there for our Dad. Bless you all!

    Pat

    5

    May 26, 2020

    I am a current client of this provider

    I love having my food made. We have some good laughs. I like Barbara's company. I get to go out and about and choose what I like from the store. Thank you.

    Ealyauty

    4

    May 1, 2020

    I am a current client of this provider

    Very helpful, conscientious, and nice people.

    Bob and Caryl Gorman

    5

    April 16, 2020

    I am a past client of this provider

    Three months ago, my wife -- nearly blind and with very poor balance -- fell in our home and broke her arm. She spent three weeks in Banner Boswell hospital and rehabilitation. On her return home, we engaged Home Instead (HI) for 24 hours each day, for more than two weeks. Their service was outstanding in every way. The nurses always came on time; they were pleasant, intelligent and highly skilled. They helped to clean and to feed her, and they anticipated and took care of my wife's every need. They were patient and devoted to my wife in every way. I would use HI without hesitation in the future and would unreservedly recommend HI to others.

    Provider Response

    Thank you so much for your kind words. We are so glad that you had a great experience with Home Instead! Thank you for trusting us with her care.

    Nathaniel

    5

    April 15, 2020

    I am a current client of this provider

    Very pleased. Personnel is very helpful. Good resources.

    Provider Response

    Thanks Nathaniel. So glad to hear you have had a good experience!

    micro911

    5

    March 18, 2020

    I am a current client of this provider

    These people know what they are doing! Super awesome people to help take care of the elderly and the care takers! Highly recommended and have good people working for them!

    Miss Kitty 1952

    5

    March 30, 2019

    I am a current client of this provider

    We hired Home Instead to care for a very sick and weak family member, so that he could stay in his home rather than a nursing home. His care giver rocks. She runs him to appointments, takes him on outings, cooks, and does light house keeping. Not sure what we would have done without Barb.

    devastatedtoo

    5

    February 20, 2019

    I am a past client of this provider

    They provided excellent care for my wife who was suffering end stage emphysema including 24 hour care near the end. The care people were very kind and caring both to my wife and to me and my daughter. Their professional experience and training were exemplary. Home Instead always met my needs no matter how fast they changed during the latter part of the illness. If someone was unable to be here, Home Instead always had someone else covering. I just cannot express enough thanks for the care provided.

    Gordon & Gloria

    5

    January 23, 2019

    I am a current client of this provider

    Very helpful and caring helpers who are responsive to our needs and flexible in their response. We are quite satisfied with the services.

    Susie & James

    4

    June 19, 2018

    I am a current client of this provider

    Our caregivers are so good. They will do about everything we asked them to do.

    Bill

    5

    June 15, 2018

    I am a current client of this provider

    I am very pleased with "Kathy", my current caregiver. She is always very caring and meets my needs. It is very nice to have a conversation with a very pleasant person.

    Kathy

    5

    December 14, 2017

    I am a current client of this provider

    Home Instead tries hard to match the caregiver with the one being cared for. They are reliable, responsive, and responsible. We are very happy.

    What you can do with Caring

    • Search the Caring database

      Quickly search the largest online senior living and senior care directory

    • Read reviews and expert guidance

      Read our authentic consumer reviews and content by experts

    • Speak to a Family Advisor for free

      Guided, expert advice to find the best community or agency for you

    • Take a tour to decide yourself

      We’ll help you book tours or get in touch with local agencies

    Services and Amenities of Home Instead - Surprise, AZ in Surprise, Arizona

    Agency Type

    • Full Service Agency
    • Agency Extra: Each Home Instead franchise office is independently owned and operated.

    Range of services

    • Companion Care
    • Range Of Services Extra: hospice support, Alzheimer's and other dementias care, chronic conditions

    Types of care

    • Transportation: Yes
    • Doctor Visit Companionship
    • Light Housekeeping

    About Home Instead - Surprise, AZ in Surprise, Arizona

    Founded more than 25 years ago in Omaha, Nebraska, Home Instead provides individualized, compassionate care to aging adults with the goal of helping them live independently for as long as possible. The company has more than 1,200 locations worldwide and employs more than 100,000 Care Professionals. Its team is trained to provide attentive, professional care, including companionship, personal care, medication reminders, transportation, meal prep, and housekeeping assistance.

    Home Instead Care Pros who specialize in dementia care for seniors living with conditions such as Alzheimer’s or Parkinson’s disease. When a client’s condition begins to decline, Home Instead Care Pros can offer compassionate end-of-life support.

    Families working with Home Instead are consistently happy with this agency’s service. Many agree that the Care Pros provide pleasant, responsive care and go the extra mile to ensure that Clients feel safe, secure, and independent.

    What You Need to Know About Home Instead

    • Founded in 1994 in Omaha, Nebraska
    • More than 1,000 locations in over 10 countries around the world
    • Offers in-home personal care, nursing care, dementia care and companionship for seniors
    • Home Instead is known for its kind, well-trained Care Pros and individualized care plans
    • Provides a la carte services including meal preparation and transportation who seniors who don’t require comprehensive in-home support
    • Uses technology to keep clients connected with Care Pros and loved ones and to promote in-home safety

    What Home Care Services Does Home Instead Provide?

    Personal Care Services

    With a dedication to preserving the dignity and independence of clients, Home Instead’s Care Pros provide personal care services that include:

    • Help with mobility, including standing, grooming, walking, and getting in and out of bed
    • Medication reminders
    • Assistance with activities of daily living (ADLs), including bathing, dressing, and toileting
    • Grocery shopping and assistance with other errands
    • Light to moderate housekeeping assistance, including laundry
    • Transportation to and from appointments or visits with loved ones
    • Regular companionship

    Personalized care plans are provided for every client. These plans include detailed information about the client’s condition and needs, as well as an outline of the services that are to be provided to the client.

    In some cases, personal care services may be combined with other services, including dementia or nursing care, depending on the clients’ health.

    Alzheimer’s and Dementia Care

    Home Instead employs experienced, trained Care Pros who are able to provide person- focused dementia care for seniors who are living with Alzheimer’s disease, Parkinson’s disease, or other forms of dementia. These Care Pros offer personal care services, along with the following:

    • Assistance in establishing a stable daily routine
    • Meal preparation
    • Positive reinforcement
    • Assistance with social skills
    • Transportation to and from appointments, errands, and visits with loved ones

    Care Pros in this role take time to understand clients’ life histories and to focus on the person they were before dementia. Just as with the company’s personal care services, each dementia care client undergoes a comprehensive assessment and is assigned a care plan. This plan is reviewed regularly and adjusted to meet changing needs.

    Hospice Support

    When a senior is nearing the end of their life, hospice support can be there to ensure the comfort of them and their family members. Hospice support Care Pros can help with hygiene, medication administration, and basic housekeeping for seniors, as well as provide nutritious meals and supportive care for family members, enabling loved ones to spend as much time with seniors as possible as they approach their final days or hours.

    Meal Prep & Home Helper

    Home Instead offers basic housekeeping and meal preparation services for seniors who require a little extra help around the house. The company’s Meal Prep & Home Helper service can include assistance with tasks such as laundry, dusting, and vacuuming, as well as the preparation of nutritious meals that meet any dietary requirements set forth by clients’ healthcare providers.

    Transportation

    Home Instead provides safe transportation to and from clients’ destinations. Aging adults may use this service when they need help running errands such as grocery shopping or picking up a prescription, or when they’d simply like to spend the day shopping or visiting with friends. Transportation services from Home Instead can be arranged at predetermined drop-off and pick-up times, or Care Pros can accompany aging adults on errands and provide assistance and care throughout.

    Companionship

    Many aging adults face isolation and loneliness. This is especially true for those who’ve lost a spouse or who don’t have family close by. Home Instead Care Pros strive to build meaningful connections with clients. Companions visit seniors regularly on a schedule that works best for the client. These visits offer seniors a time to enjoy meaningful conversation while engaging in a game of cards, a puzzle, time outdoors, or other activities.

    What People Are Saying About Home Instead

    Clients and family members often speak highly of this agency’s dementia Care Pros and the attentive, compassionate care they provide to seniors. One family member provided a five- star review of the company, saying, “They have all been kind, caring, and attentive to my mom’s ever-changing needs that go along with her dementia. They have been with us and for us every step of the way. I would recommend them to anyone.”

    Other clients point to the meaningful relationships they’ve formed with Care Pros. One client said, “The lady who comes and helps me is wonderful. We get along really well and she is really nice. we also have a lot of fun together,” while another client’s family member provided a raving review of Home Instead, saying, “It was wonderful dealing with the staff. Charlene was extremely helpful and very accommodating to our needs and schedule. She worked very long and hard to make sure that everything was in order and everything would run very smoothly. She is still in contact with us and helping us in any way she can.”

    How Much Does Home Instead Charge for Home Care?

    Home care costs vary based on several factors, including the type of services required, how often one needs assistance, and the timing of the services (i.e., overnight vs. daytime care). Where you live also has a significant impact on the cost of home care, as national chains scale their local prices to the cost of living in a given area.

    When planning for home care costs, keep in mind that the national average cost is about $26 per hour, though prices in your location may be higher or lower. You can contact a Family Advisor to learn more about home care costs and payment options in your area.

    Who Should Consider Home Instead?

    Home Instead’s Care Pros are dedicated to preserving the dignity and independence of aging adults who need help managing daily tasks. This company is an excellent care option for those in need of services such as:

    Personal care: Seniors who need help with ADLs, including medication management, grooming, and mobility, can benefit from the help of Home Instead’s Care Pros.

    Dementia care: Home Instead Care Pros can provide specialized care for seniors who are living with Alzheimer’s disease or other forms of dementia. Care Pros have been specially trained to provide personal care and enhanced services that increase the quality of life for these seniors.

    Companionship: Care Pros are dedicated to helping seniors fend off loneliness by building meaningful, fun relationships through their companionship services.

    Hospice care: When seniors are nearing the end of their life, Home Instead’s Care Pros can provide support to ensure the comfort of seniors and their family members.

    How to Get Started with Home Instead

    Contact a Family Advisor for more information about Home Instead’s offerings in your area and to connect with a local home care provider. Our knowledgeable Family Advisors can provide one-on-one guidance to help you find the best home care service for your needs and budget, all at no cost to you. No matter where you are in the process of choosing a home care provider, a Family Advisor can help.

    Map of Home Instead - Surprise, AZ

    Help seniors by writing a review


    If you have firsthand experience with a community or home care agency, share your review to help others searching for senior living and care.

    Request Pricing Information

    Who are you looking for?

    Full Name

    Phone

    Email

    By clicking "Get Costs", I am providing express written consent to receive calls including automated/pre-recorded calls and automated texts for which I may incur a cost, as well as emails from Caring and its partners. I understand I am not obligated to provide this consent to utilize Caring’s service(s). I acknowledge I was able to review the Agreement to be Contacted, Terms of Use, and Privacy Policy. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

    mother and daughter online shopping

    Compare costs, photos & reviews of senior living and care options near you.

     

    Questions?

    Call to speak to one of Caring’s Family Advisors, or submit a request for more information here.

    (800) 558-0653

    Didn't find what you were looking for?

    Caring's Family Advisors can help answer your questions, schedule tours, and more.

    Call us at (855) 948-3865

    Senior Care Services near Maricopa County, AZ

    • Yavapai County
    • Pinal County
    • La Paz County

    Helpful Articles

    Caring.com

    Caring.com is a leading online destination for caregivers seeking information and support as they care for aging parents, spouses, and other loved ones. We offer thousands of original articles, helpful tools, advice from more than 50 leading experts, a community of caregivers, and a comprehensive directory of caregiving services.

     

    The material on this site is for informational purposes only and is not a substitute for legal, financial, professional, or medical advice or diagnosis or treatment. By using our website, you agree to the Terms of Use and Privacy Policy

    Caring.com

    Caring.com is a leading online destination for caregivers seeking information and support as they care for aging parents, spouses, and other loved ones. We offer thousands of original articles, helpful tools, advice from more than 50 leading experts, a community of caregivers, and a comprehensive directory of caregiving services.

     

    The material on this site is for informational purposes only and is not a substitute for legal, financial, professional, or medical advice or diagnosis or treatment. By using our website, you agree to the Terms of Use and Privacy Policy

    Our Services

    • Senior Living Directory

    • Senior Care Directory

    • Caregiving Resources

    • Sitemap

    • Terms of Use

    • Privacy Policy


    © 2024 Caring, LLC. All rights reserved.