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BrightStar Care Lower Bucks / SE Montgomery Co. Bensalem, PA

1950 Street Road, Bensalem, PA 19020

(800) 558-0653 (Call a Family Advisor)

4.47

(98 reviews)

Offers Home Care

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Reviews of BrightStar Care Lower Bucks / SE Montgomery Co. in Bensalem, Pennsylvania

4.47

(98 reviews)

    Provider of Choice 2024Employer of Choice 2024Leader in Experience 2024
    Home Care Pulse Certified 2024

    Matt_1

    4

    February 8, 2024

    I am a current client of this provider

    As far as the client's needs it is good but the caregiver could straighten up a bit more. The care workers need to do a bit more around the house and spend a lot of time on their phones.

    Gail H_9

    4

    February 8, 2024

    I am a current client of this provider

    They help Charlotte with anything like meals and medication. They remind her to exercise. It was recommended to us. There has been a lot of turnovers, which makes things tough. I do not know what the training is like, but they do not all seem equally qualified.

    Barbara B_70

    4

    February 6, 2024

    I am a current client of this provider

    The caregiver is great, and she kind of babies my mom. Their price is a little high, and the caregiver doesn't show up on time all the time.

    Anonymous_1706086646

    4

    January 24, 2024

    I am a current client of this provider

    It's a combination of the caregivers and the responsiveness of my dad for the care he doesn't want. They have been very responsive and have done their best to keep the staffing and provide acceptable staffing.

    Michelle M_30

    5

    January 10, 2024

    I am a current client of this provider

    They are very attentive. I like that they send people that work with my parents well.

    Patti A_2

    5

    December 22, 2023

    I am a past client of this provider

    They helped me the most by giving me peace of mind. I like that they were kind and courteous. They helped us as soon as they could.

    Liz B_5

    4

    December 8, 2023

    I am a current client of this provider

    My dad really appreciates the services and has improved his quality of life. They recognize that personal care isn't affordable or for everyone.

    Anonymous_5344

    4

    December 6, 2023

    I am a current client of this provider

    The agency can have more reliable people The agency should have more communication and have more staff available.

    Rory M

    1

    November 15, 2023

    I am a past client of this provider

    They did not provide any services at all. They don't do anything. They are constantly on their cell phones.

    Mary R_59

    5

    October 23, 2023

    I am a current client of this provider

    The services have made a big difference for her. They helped her feel more secure. They are compassionate, considerate, and kind.

    Nancy B_62

    5

    October 10, 2023

    I am a current client of this provider

    It relieves some of the stress from taking care of my mother. Everybody we've dealt with is wonderful and the caregiver they sent us is great.

    Anonymous_7595

    5

    September 13, 2023

    I am a current client of this provider

    They check in to make sure things are okay. I like how they are always available to take calls and how nice the people are.

    Marilou P

    5

    September 13, 2023

    I am a past client of this provider

    He doesn't need a lot of care. We basically get him his meals and they don't have a lot of heavy lifting. He's pretty easy as a patient. I like that we have been happy with the aides we have sent to the house when we need care.

    Lisa R_21

    5

    August 18, 2023

    I am a current client of this provider

    They are able to help with anything that is needed. The caregivers do a good job with what my mom asks.

    Michael G_33

    5

    August 18, 2023

    I am a current client of this provider

    They are very considerate of my problems, and they treat me very well. The people they send me are generally good.

    Howard E_3

    5

    June 27, 2023

    I am a current client of this provider

    They check in and see if I'm happy. They are efficient.

    Laura W_14

    5

    June 22, 2023

    I am a current client of this provider

    For the most part, I can rely on them to be on time. The quality of caregivers is great.

    Glenn F_2

    5

    June 7, 2023

    I am a current client of this provider

    The client is total care and he would have to be in a nursing home if the caregiver wasn't there. He sometimes is incontinent in bed so the caregiver cleans him, dresses him, shaves him, and encourages him to do stuff if he can. I was out with my dad having lunch and the person who lives with him. We go out to lunch every Sunday. I saw a social worker I used to work with at the hospital. I introduced my dad and the person who lives with him. She said her husband and her are going to need somebody and I gave her the number for this agency. I like that they send me a bill every week. I get it in the mail. They deduct the amount from the checking account every week. The itemized bill lists every day and all the hours. They're pretty transparent. We had a few problems in the beginning. They had some people covering and they didn't work, but I called them and the owner called me right back and said they were sorry. They got somebody else. There was nothing like it was my fault. They were very customer focused. They couldn't have done anymore.

    Rita P_9

    5

    May 23, 2023

    I am a current client of this provider

    They are taking good care of me. They are very responsive.

    Joan S_49

    5

    May 4, 2023

    I am a current client of this provider

    BrightStar Care has made my experience positive by making it easier for me to get to work. I like BrightStar Care because they are caring, and understanding.

    Kim M_15

    5

    April 11, 2023

    I am a current client of this provider

    It has been very helpful since my father is a primary caregiver, and he can get a break when they come over. I like that they were easy and had good communication.

    Donald H_15

    5

    March 7, 2023

    I am a past client of this provider

    They took care of all the bathing and cleaning, so we could just be there with dad. They were very professional and responsive.

    Raymond K_3

    4

    March 3, 2023

    I am a current client of this provider

    The provider has helped by getting her showered and going to the bathroom. The caregiver that they sent has been very good with me.

    Anne L_6

    5

    February 13, 2023

    I am a current client of this provider

    It is easier on us since we are able to trust them to take care of her. They work with us.

    Fran F_2

    5

    January 12, 2023

    I am a past client of this provider

    When he started he was in a hospital bed and needed everything done for him. When he was able to get up and around they were just as excited as I was. Esther was the one who was here for five days. Buffy was here the other two days. I liked that the office was available 24 hours a day. They listened to the things my husband was in need of and made sure that the caregivers were capable of those things.

    Brooke L

    4

    December 5, 2022

    I am a past client of this provider

    They could have better prepared the daily caretaker to make better choices instead of being micromanaged. They were easy to work with.

    Matt M_3

    5

    November 10, 2022

    I am a past client of this provider

    They made it positive by preventing falls and being there for her overnights. I like that the caregiver was very good.

    Caroline M_2

    4

    November 4, 2022

    I am a past client of this provider

    With the condition that he was in, the home health could only do so much for him. We like the owner. He came to my house and explained to me what kind of care they could give. I liked his business ideas and how he treated his employees. That was the primary reason we chose them.

    Lynn w

    4

    October 6, 2022

    I am a current client of this provider

    They need to provide more consistency in the services they provide. I've been happy with the caregiver, but the schedule is kind of unreliable.

    Jim M_33

    5

    September 7, 2022

    I am a past client of this provider

    The client got to stay home until he got sick. The caregiver has continued to stay in touch with the client and my uncle's health and happiness clearly mattered to him. I liked that they were very responsive and very helpful. I liked the employees they sent around and it was a very positive experience.

    Sandy P_2

    5

    July 20, 2022

    I am a current client of this provider

    The agency sends excellent people to the house. I like the aides that they send.

    Adam _1

    5

    July 13, 2022

    I am a current client of this provider

    They have provided the care that my stepmother needs. I like that they have a lot of communication and the client is very happy.

    Sue P_17

    5

    June 17, 2022

    I am a current client of this provider

    The aide has been the most helpful. I like the caregiver and they are easy to work with.

    Lucy R_3

    4

    June 6, 2022

    I am a past client of this provider

    Going through what I am going through now, the house was lively when they were there and now it is very quite and empty. I really do not think they could have done anything different all the aides were very good. Cidata was really good! every two weeks we have dinner together still.

    Dale R_6

    5

    May 10, 2022

    I am a current client of this provider

    They lift my spirits and make me feel better. They are prompt, constant, caring and know their skills and send skilled people.

    John D_34

    5

    May 4, 2022

    I am a past client of this provider

    They always offered other services if I needed it. I only had one person, and they were a perfect match for my wife.

    Teri M_4

    5

    March 7, 2022

    I am a past client of this provider

    They have helped the most by caring for our dad so we could do what we needed to do. I like the caregiver that was provided.

    Susan G_24

    5

    February 2, 2022

    I am a past client of this provider

    The caregiver positioned my husband and offered him sips of water. She checked vital signs, helped him bathe and change. They were wonderful. The caregivers and the attention they gave to my husband. They were warm and compassionate.

    Candy Q

    5

    January 24, 2022

    I am a past client of this provider

    The nurses were very caring and created a warming atmosphere. I felt like I didn't have to worry. They are very quick, and the caregivers are very good.

    Joanne K_6

    4

    December 21, 2021

    I am a past client of this provider

    The person who came was very friendly and personable. I think they had pretty good companionship. I like that they kept working on trying to find someone else.

    Janet L_12

    5

    December 4, 2021

    I am a current client of this provider

    They are very receptive when I call. I like the people they send.

    Anonymous_5263

    4

    October 11, 2021

    I am a current client of this provider

    The girl that comes is very helpful. They could improve their billing system.

    Orum S

    5

    September 16, 2021

    I am a current client of this provider

    It has been exactly what I needed, they have been able to provide people that I needed for very specific times. They accommodate everything I need. They provide flexibility and have a good routine.

    Gerald U

    5

    September 7, 2021

    I am a current client of this provider

    They are usually on top of any medical problems. I like that the service is very good, they have been good for my brother.

    Denise D_7

    5

    August 19, 2021

    I am a current client of this provider

    The more someone is there the less I have to be there. There will be 24/7 care with BrightStar.

    William S_18

    4

    July 9, 2021

    I am a past client of this provider

    I liked the quality of care from the aides. There is nothing that BrightStar Care can do to improve. The office staff was responsive.

    Carol W_23

    5

    June 4, 2021

    I am a current client of this provider

    The agency is helpful by providing over night care and allowing me to sleep. I like that they communicate well with me, they are on time, and they are well defined.

    Tracie S

    5

    May 21, 2021

    I am a past client of this provider

    It impacted us greatly and it helped us when we needed it. I just really connected with the owner, Erik. He was compassionate and genuinely nice. He was committed to get quality home care. I felt like their customer service and care was great. They were easy to navigate and get involved in the service.

    Ann S_20

    3

    April 9, 2021

    I am a past client of this provider

    I don't think that the caregiver did a good job interacting with the patient. I think that the caregiver did the least that he could.

    Linda _3

    5

    March 25, 2021

    I am a past client of this provider

    They made life easier because they did the work so I didn't have to. These services were efficient and the caregivers were caring.

    Kathy H_17

    5

    February 19, 2021

    I am a past client of this provider

    They did anything and everything they could to make the experience positive and it shows. The owner came out and visited and wants to know where he's sending his people. I would recommend them to everybody. They are absolutely wonderful. From the owner down to the girl that came they were all amazing.

    Katie C_3

    5

    February 4, 2021

    I am a current client of this provider

    They are patient and kind. When I call, they give me the information I need. I like that the owner comes out to do the evaluations.

    MaryJane M

    5

    January 16, 2021

    I am a current client of this provider

    The person there is wonderful. They help her with all her daily actives. I like that they have good and friendly personnel.

    Helene V

    4

    January 11, 2021

    I am a current client of this provider

    They're easily reachable and they try to mend any situations. They don't have enough caregivers for live-in care. They need to have more caregivers.

    Karen D_13

    4

    November 19, 2020

    I am a past client of this provider

    She did her laundry and housekeeping. Because my mom had dementia, things weren't positive. They were easy to work with. Our aide, Joyce, was wonderful.

    Bill Z_1

    2

    November 11, 2020

    I am a current client of this provider

    They could be a lot more aggressive in the process. The quality of the care needs to be improved. Some of them are totally clueless on the world.

    Shari S

    5

    October 26, 2020

    I am a past client of this provider

    They communicated well with me. They were available and accessible. They provided a caregiver that did quality work.

    Catherine C_4

    5

    September 21, 2020

    I am a past client of this provider

    They were good and on time. They were quick to respond and were thorough.

    Anonymous_2470

    5

    August 18, 2020

    I am a past client of this provider

    The most helpful was that there was someone there to relieve my family. Someone was always there. I liked their response and communication when some problems arose or when we had payment issues.

    Anonymous_3950

    4

    August 11, 2020

    I am a current client of this provider

    The loved one doesn't really want them there so it is hard to say but we have to do it in order to survive. With COVID-19 there was no way we could send her to one. The care is very well but sometimes there is a language barrier and it is hard for the patient to understand them.

    Dianne H_5

    5

    July 24, 2020

    I am a current client of this provider

    It allows my mother to talk to people. They keep her clean. I like that they were able to get me an excellent caregiver. She's helpful in the house and good with my mother.

    Pat G_12

    5

    July 17, 2020

    I am a current client of this provider

    They help the most with making me feel comfortable enough to go out knowing that they are here if anything happens. I like that when I call they are very accommodating.

    Donna B_17

    4

    June 23, 2020

    I am a current client of this provider

    They help her remain independent. They can communicate a little bit more with me.

    Susan (

    5

    June 10, 2020

    I am a past client of this provider

    They were there for support for the whole family while my father was on hospice. She was a great informational support and emotional support. I liked that she was amazing. She became a part of the family.

    Joan M_18

    1

    April 9, 2020

    I am a past client of this provider

    They could have communicated better and treated my husband like a person. They should have good quality people to provide good care.

    Anonymous_3288

    4

    February 11, 2020

    I am a current client of this provider

    They could be more consistent with the caregivers. Eric, the owner, is very helpful, friendly, and responsive.

    Anonymous_3093

    3

    January 15, 2020

    I am a past client of this provider

    All they had to do was come in, make me a sandwich, and then go home. They did laundry and stuff. I don't know what I would've done if they hadn't. I probably just wouldn't have done it. I'd like to see them improve their flexibility.

    Laura S_8

    5

    December 17, 2019

    I am a current client of this provider

    It has relieved stress for the family as the regular caregivers. We have become secondary caregivers, and it's great. It has saved us trips to her house for everything. I would tell someone that they go out of their way and care.

    Shirlene _1

    5

    December 11, 2019

    I am a past client of this provider

    I had no problems. It was really good. I'm hoping I can get her back when my insurance kicks in.

    Gina C_1

    3

    October 10, 2019

    I am a current client of this provider

    The one girl they hired did not even know how to use a microwave. She could not even give his medication correctly. She said I told her to do it a certain way when I did not. They could pay attention when someone tells them something. I have had no one come in to do a review.

    Geri K

    5

    August 13, 2019

    I am a current client of this provider

    They send out someone who is very sweet. She gets along well with my father-in-law. She is helpful and anticipates his needs. I like that they stay on top of everything. They are willing to help out with questions and concerns.

    Margaret C_5

    5

    June 13, 2019

    I am a current client of this provider

    The provider has helped me the most by being there for my parents. They are dependable, and I like the fact that the aide has been there for two months straight.

    Gerald R_1

    5

    June 13, 2019

    I am a past client of this provider

    The girl could come, and I could go do the family shopping. I was satisfied with the girl who came here. Everything was good about her.

    Caryl L_2

    4

    May 9, 2019

    I am a current client of this provider

    The caregiver does all the cleaning that I would have to try to fit in on the weekends. They do the laundry and make sure that the house is safe for her. They need to make sure that the staff knows how to use the features of the billing system. I was told that they could check in using their phone, but the lady that takes care of my mother doesn't know how to do that. I often have to follow up to make sure they bill me for the right hours.

    Allison F

    2

    April 16, 2019

    I am a past client of this provider

    When we called, we would complain. The girls would leave early or come in late and they didn't really care about that. They couldn't accommodate us with their hours.

    Joan S_22

    5

    February 8, 2019

    I am a past client of this provider

    They helped her with her daily everything because she couldn't get around. The caregivers they sent very attentive and knew what they were doing. They were very good for my mom.

    Denise W_3

    5

    January 25, 2019

    I am a current client of this provider

    Having them care for my mom while I am at work is extraordinarily helpful. They are very responsive, and the caregiver is awesome.

    Carol M_12

    4

    January 17, 2019

    I am a past client of this provider

    They helped the most with the personal care they gave my husband. The aide who was supposed to come had an emergency and couldn't come, so the supervisor came instead. It is always a problem when people can't show up.

    Agnes I_1

    5

    December 8, 2018

    I am a current client of this provider

    The aide that I get helps me with the shower, which would be extremely difficult without her. I like the care that they give to me.

    Deb D

    4

    September 13, 2018

    I am a current client of this provider

    They take good care of my father. Sometimes I think the aides are punctual, but they don't notify me that they are coming.

    Lynn S

    5

    August 24, 2018

    I am a current client of this provider

    The provider has helped with bathing Harry and overseeing his personal hygiene. I like the caregivers that have shown up.

    Valorie S

    5

    August 8, 2018

    I am a current client of this provider

    It has helped my mother immensely. Her ADLs do not let her do a lot of things, and they help her maintain and she is able to live at her apartment because of it. I do not have to worry about my mother being there by herself all of the time. It has made my life 110 times better. The girls that they have sent to my mom are wonderful. They are very attentive to my mother and are very sweet. They do whatever my mother wants.

    Joan L

    4

    July 18, 2018

    I am a past client of this provider

    I like someone that can cook, that knows what to do, and has better training. I don't want to tell them what to do all the time. They could be more well rounded and know things better.

    Christina S

    5

    May 17, 2018

    I am a current client of this provider

    The caregiver that we have now is great. She jumped right in for my loved one on the first day, and I do not have to worry about them when I am gone. They have really been accommodating to all our needs. Today, my loved one was in the hospital and we needed an aide to be there when he got home, and they found one for us on really short notice.

    Anonymous

    4

    May 17, 2018

    I am a current client of this provider

    The aide who comes to my loved one has an accent, and that's really hard. I find myself having to make my loved one lunch. They're thorough, and they have everything in writing that they expect. They come and follow up, and they used to send me schedules online.

    John B

    5

    May 9, 2018

    I am a current client of this provider

    Without them, my dad wouldn't have been able to make it to his doctor appointments. We ended up with an emergency and they were able to accommodate us. Everyone that comes treats my dad with respect and dignity.

    Christine S

    4

    January 22, 2018

    I am a current client of this provider

    They are very responsive, and it's easy to get a hold of them and deal with them. The services is a work in progress because my father is home-bound, and we're still working on making sure the person coming is able to move him around.

    Linda T

    5

    January 10, 2018

    I am a current client of this provider

    When they came over to do the intake, the owner spent an hour interviewing my dad and me and I felt like it was a very good encounter. I only use the services while I am out of town, but the services are non-disruptive, which is very good. My dad seems very happy and well taken care of when I get home.

    Alan E

    5

    December 8, 2017

    I am a current client of this provider

    BrightStar Care does whatever I ask them to do. Having BrightStar Care allows me to have help cleaning up my accidents.

    Wil G

    5

    November 16, 2017

    I am a current client of this provider

    BrightStar Care always has someone show up, never a no show, and has good caregivers. The services make my mother's life better and allow my mother to sleep at night by taking care of my dad.

    Corrine J_1

    5

    November 7, 2017

    I am a past client of this provider

    I liked their services. A nurse came out and sat with my mom for three hours in the morning and night. Just keeping my mother occupied helped a lot in improving her life.

    Barbara M_18

    2

    October 11, 2017

    I am a current client of this provider

    BrightStar Care should handle the office more efficiently. Their office and billing is not going well, and they aren't getting the bills over to the insurance company. In the first week or two I had seven different caregivers, so it is hard. I had to constantly be training them and I can't walk around well. I finally have a good caregiver.

    jim3003

    5

    October 11, 2017

    I am a current client of this provider

    I want to thank Eric for helping me with my Dad. He has great advice for what I needed to do to make his life easier. He is doing good now. Thanks

    Gloria G_2

    4

    October 6, 2017

    I am a current client of this provider

    I like the management at the BrightStar Care office because of their great communication and how they present themselves. The caregivers fill in the gap to care for my loved one when others can't be there, and they do a great job.

    Gene K_2

    5

    September 13, 2017

    I am a current client of this provider

    I like BrightStar Care, they are a competent agency. The services from BrightStar Care make life easier for me. I feel comfortable that my dad is in good hands and I don't have to do everything for him.

    johnbri

    5

    May 31, 2017

    I am a past client of this provider

    Both my in-laws need home care and Eric has been very easy to speak with regarding our options and time table. They truly want what is best for our situation and i greatly appreciate the information they have provided. Thank you

    jack3003

    5

    November 26, 2016

    I am a past client of this provider

    When my mom was sick these guys really gave me some top notch advice on how to handle her unique situation. I know they really do care. The owner Eric is "hands on" and it shows ...... his staff were very patient with me. Thanks again.

    Hank5

    3

    May 11, 2016

    I am a past client of this provider

    Brightstar Care was OK, but they sent somebody that hardly spoke English, so she wasn’t too good. They sent somebody else, but she wasn’t a very good companion, either. The agency was quick in granting our requests for replacements. The guy from the agency's office who came down to our house to set everything up was nice.

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    About BrightStar Care Lower Bucks / SE Montgomery Co. in Bensalem, Pennsylvania

    BrightStar Care Lower Bucks / SE Montgomery Co. is a Senior Care provider in Bensalem, Pennsylvania that offers residents Home Care services. Contact BrightStar Care Lower Bucks / SE Montgomery Co. for more details on services and rates.

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