FirstLight HomeCare | Silver Spring, MD

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Reviews of FirstLight HomeCare | Silver Spring, MD


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From FirstLight HomeCare


When someone you love can’t take care of themselves like they used to, a million different things run through your mind. You worry about their health and safety: their quality of life. You might wonder if you’ll be able to balance taking care of them while taking care of yourself and your own family. You wonder if they’ll be able to stay at home, but if they do, then what? You want to be there for them like they’ve been there for you, but how can you be sure of what to do?

We can help by providing the best home care. We’ll work with you to create a caregiving partnership that’s built on trust, communication, and a special understanding of your family’s needs. And what’s more, we give you everything you need to monitor the quality of home care we provide. Our goal is to ensure your loved one’s quality of life so you have the peace of mind and confidence to enjoy yours. At FirstLight HomeCare, we provide in-home care for your loved ones wherever their home may be – in a nursing home, assisted living facility, retirement home, or their own home.

Client Care Access

This secure, Web-based tool lets you monitor the schedule and detailed in-home care of your loved one while also keeping you in touch with our extraordinary FirstLight caregivers. It provides the opportunity to submit feedback and unrivaled peace of mind from virtually anywhere you have Internet access.

ClientFirst

This is a unique tool for companion and personal care that helps us match specific caregivers to your loved ones’ interests and habits, whether you need long term care or short term care. This helps in the initial transition to an in-home care arrangement and often provides the foundation for enriching, long-term relationships.

Emergency Response

For 24-7 peace of mind, a FirstLight HomeCare client can choose to have a Personal Emergency Response System provided; backed by one of the largest and most trusted emergency response companies in the country. You can rest easy knowing we provide the best in-home care!

Client Satisfaction Surveys

We want to know what you think! We regularly gather feedback from across our company, learning in detail where we are successful and where we need to improve. The opinion of every client and every family member matters to us, so tell us what you think, and tell us often.

Client Care Assurance

This is our commitment to your total, 100% satisfaction. If you or your loved one is unhappy with our senior care, elderly care or chronic condition care services for any reason, we will resolve the issue in a timely, thorough, and caring manner.

Companion Care

  • Regular visits, company & conversation
  • Medication reminders
  • Meal preparation
  • Light housekeeping
  • Laundry services
  • Shopping & errand services
  • Routine/incidental transportation
  • Recreational activities
  • Mail & paperwork organization
  • Grooming/washing assistance & guidance
  • Live-in services
  • 24-hour care
  • Respite family care

Personal Care

  • Bathing & hygiene
  • Transfer & posture positioning
  • Continence and toileting care
  • Special diets & meal preparation
  • Eating assistance
  • Oral hygiene

Features of FirstLight HomeCare


Languages

  • Cantonese
  • French
  • Korean
  • Spanish

Licenses

  • Licenses: RSA

Agency Type

  • Full-service agency. (We directly employ the caregivers we work with.)

Range of services

  • Companion care
  • Personal care assistants
  • In-home health care
  • Physical therapy
  • Occupational therapy
  • Range of services extra: Registered Nurse, LPN, Medication Technician

Travel

  • Travel: Staff will travel 30+ miles to provide care

Screening

  • We interview every team member in person
  • We check references
  • We ensure that our team members are immunized for influenza, hepatitis b, tuberculosis, and other communicable diseases
  • We check driving records
  • We confirm legal U.S. residency
  • We require fingerprint-based background check
  • We require drug screenings

Training

  • Staff members receive ongoing/continuing training

Training Areas

  • Patient Transfers
  • Stress Management
  • Family Communication
  • Transition Issues
  • Memory Care
  • Ethics
  • Validation Techniques

Payment options

  • Insurance
  • Credit card
  • Check
  • Payment options extra: Cash, ACH

Payment details

  • We handle payroll, benefits, and taxes for our caregivers

Bonded/insured

  • Our business is bonded and insured

Business Address

  • 11161 New Hampshire Avenue, Suite 402
    Silver Spring, MD 20904

Transportation

  • Yes

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