Reviews of Home Instead Senior Care - Sarasota, FL
C0ncernedClient March 03, 2016
I am a past client of this provider
I was a client with this agency two days a week for a total of 6 hours. I started with the company in December 2015 and continued through February 2016.* The agency conducted an initial sales interview in which I supplied my needs for home helper. I set forth in writing a task list including cooking, light housework and other tasks like taking out the trash would need to be performed weekly. In interview the sales rep assured me that all of these would be in accordance with the service that the agency provided.
The home helper assigned to me was very friendly and in the beginning hard working. She insisted that we become friends on social media, although this is officially against the company policy and I should not have accepted. However, I did and we became “friends” on social media. This is when the problems began. The home helper would complain to me about her other clients, how her job was not enjoyable. She also complained that she was not paid enough. She even on occasion gave me the names and general location of where these “annoying” clients live. I started to feel sorry for her and began to give her cash tips and a gift card at Christmas, after she had complained that all her agency gave her for Christmas was a t shirt with “Home Instead” branded on it. She also complained about her agencies office staff and scheduling issues. She came to work late more and more often. She would stay late to “make up the time” but most of the time when she stayed, it was social time sitting on the couch and not working. Our “friendship” was getting in the way of her work. She was being unprofessional with her comments about her home life and working with other clients. After a particularly bad day where she left in the middle of her shift to get some candy. I felt I had had enough. On social media, I brought to her attention that I required her to arrive on time and to not socialize as much. I was attempting to gently remind her that she is employed to work, not socialize. Her response was to get very upset and state that all that she did for me was because we are friends. She was an employee of a company who was employed to work, not sit on my couch. She even stated that she was “not my personal maid” an odd statement considering that I have a separate maid service that I employ and only asked her to clean the kitchen after cooking regularly. I did ask her to sweep and vacuum on occasion, which was all agreed with the sales rep when the contract was signed for home helper.
After the outbursts and unprofessional attitude from the home helper. I spoke with the agency and made them aware of the situation. After several business days I was contacted and told that my home health aide would no longer work for me and that no one at the agency could cook, do light cleaning, and take out the trash, in addition to a few tasks as needed. I was told nothing I asked my helper to do was “inappropriate” only that “the scope” was not something they would do. No suggestion was made to have a helper for more hours, a different helper.. etc. They offered to have someone cook for me only one last shift for my “nutritional needs”. Yes, like most people I do need to eat, how kind of them? How odd that “The scope” changed very little from the original list I submitted to the sales rep on the first day I met with the agency. If several new items were added, I would hire the home helper for additional hours, so she would have the extra time and be compensated, I am extremely disappointed with the professionalism of this agency, it’s office staff had several billing issues, even once billing me for extra time the worker had stayed because she arrived late. The office once exposed my full credit card and expiration date in an open email! The home helper that was assigned to me complained about every task she was given, had a very poor work ethic, was not punctual, and tried to convince me to join her religious organization, even supplying books written by her pastor.
I would not recommend Home Instead of Sarasota for your home helper needs. Pay a little more for a hard working professional.
J. Fowler December 16, 2015
I am a past client of this provider
Excellent care, pleasant staff.
Ilene2 June 30, 2015
I am a current client of this provider
My husband gets in-home-care from Home Instead. They like what they’re doing, they want to help and they’re very good. We had several different ladies come but they’re all very good. They’re wonderful caregivers. They provide anything he needs. They make him breakfast, lunch, they take him for walks and they do his wash. They do everything.
From Home Instead Senior Care - Sarasota, FL
Home Instead Senior Care is a non-medical provider of personal care, companionship, meal preparation, light housekeeping, medication reminders, errands, incidental transportation and even Alzheimer's and dementia care. Our CAREGivers encourage, assist, and stimulate our clients in a variety of activities that improve their quality of life and help them maintain their independence. All of these services allow a senior to stay HOME INSTEAD for a longer period of time.
Home Instead Senior Care - Caregiver Skills
Safety training on home safety, avoiding injury and falls, preventing strain and pain, safety in the kitchen, cautious cleaning, safe driving, outdoor safety hazards, and disease protection and prevention.
Basic training on emergency situations including stroke, falls and fractures and sudden illness, communication tips including communicating to those with dementia or Alzheimer's, activities for seniors to engage in, mealtime preparations, housekeeping tips, signs of abuse, and tips on reducing caregiver stress.
Advanced training on understanding senior illnesses and conditions, depression in seniors, caregiver stress, in-home exercise for older adults, making mealtime fun, communication tips with the senior, their family, and the caregiver's franchise office.
Activity training including reminiscing activities, modifying activities, activities in facilities, adapting activities for those with impairments, different types of engaging activities for older adults such as gardening, mind builders, and crafts and hobbies, and getting a senior involved in the community in places like senior centers, worship services, volunteering and errands.
Features of Home Instead Senior Care - Sarasota, FL
- Full-service agency. (We directly employ the caregivers we work with.)
- Agency extra: Each Home Instead Senior Care® franchise office is independently owned and operated.
Range of services
- Companion care
- Range of services extra: hospice support, Alzheimer's and other dementias care, chronic conditions
- We interview every team member in person
- We check references
- We check driving records
- We confirm legal U.S. residency
- We require drug screenings
- Staff members receive ongoing/continuing training
- Family Communication
- Transition Issues
- Memory Care
- Training areas extra: the aging process, how to keep the client and CAREGiver℠ safe, building relationships, Alzheimer's or other dementias care
- We handle payroll, benefits, and taxes for our caregivers
- Our business is bonded and insured
2033 Wood St., Suite 105
Sarasota, FL 34237
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