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Reviews of Home Helpers - San Mateo
Diann C. August 20, 2012
I am a past client of this provider
My husband had a knee replacement and I had brought him home in less than a day after the surgery. Just about everything that could go wrong, went wrong, so I had to take him to the emergency room. He was in the hospital for about a week and I was there with him so I was really drained and upset. I couldn't get any help from the discharge planners. They gave me names of agencies to call for help at home, but they didn't tell me how I would pay for it. And every agency I called didn't serve the coast side where we live. One of the agencies called me back and gave me Peggy's name. I called her and she just took it from there! She came out and she was wonderful and really knowledgeable. She knew that if we had a long term care policy, it would likely cover it. We didn't have to do anything but fill out 2 documents and she handled the rest. It was like a miracle because I had no idea what to do! Peggy knew exactly what to do. And the aide she gave us turned out having an LVN license, which was a real plus. She really got my husband through his recovery. She was really knowledgeable and had very close communication with Peggy all along. They keep really good notes. I felt that the communication was really good all the way around. It was a miracle she was there. She knows a lot! Another thing is that she was available 24/7. If we had an emergency situation, we could call her and she'd be right on the phone. When you're the only family member there to take care of somebody who is really sick, having someone like Peggy is just incredible.
From Home Helpers - San Mateo
HOME HELPERS provides exceptional home care to seniors in need of a caring, helping hand.
For nearly 15 years, Home Helpers has been making life easier for those in need of a helping hand by providing in-home compassionate care tailored to fit each individual's needs. We care for our clients like family; maximizing independence and quality of living. We hire only the best caregivers, whom we would trust with our own loved ones. Our caregivers are employees who are thoroughly screened and insured to ensure that you and your loved ones are fully protected. They participate in ongoing training and professional development opportunities, and have experience with Specialty Care, including Alzheimer's, Parkinson's and Hospice care.
Home Helpers of San Mateo County is owned by Peggy Milne, a Certified Senior Advisor (CSA)®, who has over 20 years of sales and marketing experience. As a CSA, Peggy has knowledge about aging and the important health, social and financial issues that affect the majority of seniors. She was inspired to open Home Helpers following the death of a family member who lived far away. She realized, and experienced firsthand, the importance of competent and compassionate in-home care. Home Helpers of San Mateo is dedicated to being the most trusted and respected provider of in home senior care in the Bay Area.
Companion Care and Personal Care Services We Offer Include:
- Light housekeeping & Laundry
- Meal Preparation
- Medication Reminders
- Grocery Shopping & Prescription Pick-Up
- Errand Services & Doctor Visits
- Bathing, Grooming, Hygiene
- Mobility assistance
- Transferring and Positioning
- Toileting and Incontinence Care
- Feeding and Special Diet
In addition to our Home Helpers In Home Care services, we also offer Medical Emergency Response products from Direct Link. DIRECT LINK is a national provider of medical alert systems that empower seniors to live independently for longer than might otherwise be possible. These products include:
- 24-hour Personal Emergency Response systems (PERS)
- A Fall Sensor which detects sudden movement
- Automated Medication Dispenser to track and ensure proper dosage and timing
- Vital signs monitoring units including blood pressure, weight, blood glucose and pulse oximeter.
All our Direct Link products are monitored 24/7 by a CSAA Five Diamond Certified Care Center, allowing you or your loved one to reach help at the touch of a button, day or night.
Our office is locally owned and stocked enabling quick installation and personalized, ongoing support. Direct Link is available on a monthly basis with no equipment to buy and no long-term commitments or obligations.
Caregiver Skills Include:
Ethics, Vallidation Therapy, Patient Transfers, Stress Management, Grief Issues, Family Communication, Transition Issues, Communicating with Dementia Patients
|Caregivers employed, bonded and insured:||Yes|
|Caregivers available 24 hours a day:||Yes|
|Available to assisted living facility:||Yes|
|RN on Staff:||Yes|
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