Marty, our caregiver, is very good with my mom. She's just wonderful. She handles her very easily and very well. My mother has gotten to a point where she sees her as another daughter. That's how good it is. Marty is very very kind and compassionate. I never had any problems with her and she goes out of her way. That part, I never had any problems with.
My issues are when something happens and Marty has to be gone, we get this constant influx of different people. I don't know if they have any control over that. They probably don't. Marty was out and had a jury duty one day. We understand if that happens sometimes. Rather than checking what they could do in advance, they ended up sending two people in one day. One in the morning and one in the afternoon. One time they did this and they couldn't find somebody and so they have to pull somebody out in the office to come and do it. I don't know if it's because of too many people they're trying to service and not enough help. The fact that they don't have enough help because they can't get help? That's the kind of thing that I ran into. I did tell them a couple of times that I was not real happy about the issue. I know my mother sounds like she's very lucid. When we're holding a conversation, she would look at you and it's just a complete blank and that's part of her dementia. When they say something to her, of course she's gonna agree to it. I had told them in the past that I understand what's happening but there needs to be a contingent plan. Unfortunately, I'm the primary caregiver. I'm the only one here. I have to live with her. I have to deal with it all the time. It makes it harder on me when I know that I don't know who's there with her and what they're doing. I'm not assure with them as I am with Marty. With Marty, I don't have to hesitate to walk out of the house at all with her there.
I have been using AAcare for 8 months. Overall they've been very good. I really think that they do a good job. I don't have any problems them other than that type of issue.