Caring.com
Caring.com

(800) 558-0653

BrightStar Care Grosse Pointe / Southeast Macomb Saint Clair Shores, MI

22811 Greater Mack Ave. Suite 109, Saint Clair Shores, MI 48080

(800) 558-0653 (Call a Family Advisor)

4.34

(103 reviews)

Offers Home Care
Top rated on Caring.com

2019, 2020

Photos of BrightStar Care Grosse Pointe / Southeast Macomb

Get Cost Information

Who are you looking for?

Full Name

Phone

Email

By clicking Get Costs you agree to our Terms of Use and Privacy Policy. You also consent to receive texts and calls, which may be autodialed, from us and our partner providers; however, your consent is not a condition to using our service.

Explore Nearby Verified Providers

Be sure to consider these verified communities in your search.

Get cost information
Find out availability
Ask about payment options

Reviews of BrightStar Care Grosse Pointe / Southeast Macomb in Saint Clair Shores, Michigan

4.34

(103 reviews)

    Top rated on Caring.com

    2019, 2020

    Provider of Choice 2024Employer of Choice 2024
    Home Care Pulse Certified 2024

    Kelly K_9

    2

    February 8, 2024

    I am a current client of this provider

    The agency could have sent someone out who was actually concerned about the patient. My caregivers could be more interactive with the client and punctuality would be nice since I'm paying for 4 hours.

    Debbie S_28

    4

    February 8, 2024

    I am a current client of this provider

    It has freed me up. We would like more time. They are professional.

    Anonymous_1705479175

    4

    January 17, 2024

    I am a past client of this provider

    I think my caregivers were great. I was on one foot so they had a positive impact because they were helping me around the house. They were nice. It was their first time with me and I was shocked when I met them. I liked that they were helpful.

    Christopher W_7

    4

    December 14, 2023

    I am a current client of this provider

    They were able to provide me with the caregiver I like. They told me the truth and I kept the nurse I had.

    Paul R_26

    4

    November 27, 2023

    I am a current client of this provider

    He seems more shaper than what he was. There is not a lot you could do for him because he is very stubborn and won't listen. Jojo is doing good and he likes her. They seem pretty good. When they first came out the lady didn't seem sure of herself. The owner was there, and he seemed very friendly and open with me.

    Annette K_4

    5

    November 6, 2023

    I am a current client of this provider

    They take some of my worries about things. So far I have had very nice, hardworking people.

    Mary B_133

    5

    November 6, 2023

    I am a current client of this provider

    I get the help and services I need. They care about everything.

    Jenny K_2

    5

    October 23, 2023

    I am a current client of this provider

    When she is here, I have four hours to do other things I wasn't able to get to before. I liked the services that they provide. We have been very pleased with the caregiver they have given.

    Allison J_1

    5

    October 11, 2023

    I am a current client of this provider

    It helps us a lot when they come and I did not have to tell them what to do. They take initiative and did that helps me the most. I like everything, the owner of the company was forthright and always available to talk to us when we need it. I like that they have enough people to take care of him at night and other agencies could not provide that.

    Anonymous_7585

    4

    August 15, 2023

    I am a current client of this provider

    The caregiver could have a greater impact if they could be more involved and able to provide more care. I have only used them a couple of times, but the agency needs to improve communication and the quality of caregivers.

    John J_27

    5

    August 7, 2023

    I am a past client of this provider

    They helped us the most by showing up to take care of my mom. I'd recommend them because they're a good company.

    Jennifer G_15

    5

    July 12, 2023

    I am a current client of this provider

    I like that they have been very kind and patient.

    Carol R_31

    5

    June 21, 2023

    I am a past client of this provider

    It was helpful for me to be able to focus on other things. They came over and did an interview and assessment. The owner also came the first day.

    Daniel M_15

    5

    June 12, 2023

    I am a current client of this provider

    They have helped the most with providing good home care specialist. They are knowledgeable and they care. I like their reliability.

    Kathy M_48

    5

    May 18, 2023

    I am a past client of this provider

    They were companions for her. I liked that they had quality caregivers.

    Karen S_51

    5

    May 10, 2023

    I am a past client of this provider

    They were attentive. It made it a lot better. I appreciated their help. They were kind.

    Melinda R_4

    5

    April 20, 2023

    I am a past client of this provider

    They have very professional, outgoing, and friendly people working for them. I have no complaints of the 5 people who were here. They were very good, very professional, and willing to do what I ask, and I had no complaints.

    Nancy _18

    5

    April 12, 2023

    I am a past client of this provider

    It helped us to keep his dignity. She talked to him in a respectful manner.

    Marilyn P_8

    3

    March 13, 2023

    I am a current client of this provider

    The caregivers could have a greater impact if they can be a little more involved with the client. They don't have enough employees and I would like to see them manage that better.

    Maria M_23

    5

    March 3, 2023

    I am a current client of this provider

    The impact is good, they manage us well, and they are consistent in their follow-up when they work. I like that BrightStar is able to problem-solve with us quickly, as well as responding when things need to be better.

    Anonymous_6985

    4

    February 28, 2023

    I am a current client of this provider

    The caregiver helps with cleaning and sweeping. She is on time and nice.

    Anonymous_5541

    4

    February 13, 2023

    I am a current client of this provider

    They give me good care and communicate well with me. I like their services and the way they treat the clients. The caregivers are always on time.

    Anthony G_3

    4

    January 20, 2023

    I am a current client of this provider

    They have helped the most with being very personable. My mother really likes the caregiver, she has been wonderful. They could improve with being more responsive.

    Johanne K

    5

    January 6, 2023

    I am a current client of this provider

    They have been a great help and I was able to get to my appointment. I like that they were punctual and friendly.

    Raymond & Ann Marie R

    5

    December 5, 2022

    I am a current client of this provider

    Their staff have helped to make our experience positive. I like that their people show up when they are supposed to.

    Wendy D_3

    5

    November 10, 2022

    I am a past client of this provider

    They came when they were supposed to. Everyone was nice.

    Pamela A_3

    5

    October 28, 2022

    I am a past client of this provider

    It was good. It was just overnight care. The caregivers were very kind. They were very involved with the care. I didn't feel like I was talking to a service, but to people.

    Michael G_27

    4

    October 10, 2022

    I am a current client of this provider

    They allow me and my wife to work. Everyone does what they need to do.

    Sheryl S_4

    4

    September 15, 2022

    I am a current client of this provider

    My caregivers have helped me the most with everything. They help me with whatever I need. The agency needs to improve communication.

    John M_36

    4

    September 7, 2022

    I am a current client of this provider

    They helped by making it easy to get help. I like that the administrator is great and very communicative.

    Claudia D_2

    5

    August 16, 2022

    I am a current client of this provider

    I'm physically stronger with them. I like that they're on time.

    Christine K_8

    5

    August 5, 2022

    I am a past client of this provider

    They were helpful and very reliable. They were true to their word and I never had to worry.

    Veleria W

    2

    June 27, 2022

    I am a current client of this provider

    They aren't reliable. They need to improve their workers being able to perform the job. They aren't making their workers fully aware of the care needed.

    Frances O_2

    5

    May 19, 2022

    I am a current client of this provider

    We get some more time on our hands. We have 2 quality caregivers.

    Jack T_4

    5

    May 16, 2022

    I am a current client of this provider

    The client can be challenging to work with. They help her with things like exercising and walks. They have knowledgeable workers.

    Anonymous_5902

    4

    April 6, 2022

    I am a current client of this provider

    I want BrightStar Care to show up to provide care. BrightStar Care could get people who actually come to work, but there was one good caregiver who worked for us.

    Kenneth M_14

    5

    March 29, 2022

    I am a current client of this provider

    They make my life easier by finding little things that are wrong and improve things since I can't hear very well. Karla turns off the faucet if it is still going and I can't hear it. They provide extremely good care.

    Chris M_20

    5

    March 9, 2022

    I am a past client of this provider

    I got some wonderful nurses to help with my mom.

    Diwonne W

    5

    January 27, 2022

    I am a current client of this provider

    They have made life easier by giving me my treatments which helps with my quality of life. I'm wheelchair bound and so that really helps. They could be on time.

    Jill H_6

    5

    January 12, 2022

    I am a past client of this provider

    We didn't have a stable situation, so it helped a lot for me to have someone in the home who knew what they were doing, like moving someone with bedsores. I was very impressed with the intake process, John and Jenny came and sat with me, then they went to see and interview my mom in the hospital.

    Barb K_1

    5

    November 4, 2021

    I am a current client of this provider

    My mother has dementia, the care definitely makes her life much better. They caregiver have a relationship with my mother and they get along well.

    Kevin B_12

    1

    September 28, 2021

    I am a current client of this provider

    They could have shown up on time. They were unable to provide the services I need.

    Chandra

    3

    August 6, 2021

    I am a current client of this provider

    We are still finding that they have to send over replacements. Some aides aren't able to problem-solve. It has been getting better, but I wish there was more consistency.

    Susan M_42

    3

    July 19, 2021

    I am a current client of this provider

    It didn't really help us. It was like babysitting. They could have better communication. The night service was not good or worth the money.

    Lori M_10

    5

    July 16, 2021

    I am a current client of this provider

    We are doing great. They help me most by freeing up my time. I already have recommended them to others since my mom is very happy with them.

    Jean K_3

    5

    June 5, 2021

    I am a current client of this provider

    They've made a huge impact. They keep us safe. I like how friendly they are.

    Anonymous_4789

    4

    May 10, 2021

    I am a current client of this provider

    The impact on his home life is gigantic. He wouldn't be able to stay at home. They said they would not have very many people to come. If they can't handle that then I'll find someone else.

    Anonymous_4726

    5

    April 23, 2021

    I am a past client of this provider

    It did help a bit having someone with experience there. The owner was very thorough and detailed with answering questions, and eager to help.

    John M_55

    5

    March 23, 2021

    I am a past client of this provider

    They helped keep her company and they were companions for her. They were close to her and they were with her 24/7.

    Laura V_3

    5

    March 23, 2021

    I am a current client of this provider

    They work with me immediately. I like that they are fast and they communicate well.

    Alan B_4

    5

    February 5, 2021

    I am a current client of this provider

    They get me up and put me to bed. They are attentive to my needs and they are attentive if there are issues.

    Cindy F_3

    2

    December 11, 2020

    I am a past client of this provider

    They need consistent care. The management needs to be more upfront. They need to be clear about charges.

    Patricia H_23

    1

    December 7, 2020

    I am a past client of this provider

    Showing up on time would be a help. I had one lady that showed up, and she fell asleep in my chair.

    Anonymous_4217

    4

    November 9, 2020

    I am a current client of this provider

    They have been doing some things, but I think they need to spend more time with us doing the housework. I guess they've been okay. We have had problems with staffing a couple of times, but that's all.

    Lisa A_9

    2

    October 23, 2020

    I am a past client of this provider

    They need to pop in and make sure their caregivers are doing what they're supposed to be doing. They needed to improve the screening of the employees.

    Geraldine M

    5

    October 16, 2020

    I am a current client of this provider

    My caregivers help me shower, get dress, and get ready for the day. This agency is very efficient.

    Rosa L_3

    5

    September 24, 2020

    I am a current client of this provider

    She picks my spirits up a lot. She is like part of the family and she fits in right away.

    Terry S_10

    4

    September 16, 2020

    I am a current client of this provider

    I feel like we're heading back in the direction where we were before, and it's not working. I have been there a number of times when people were supposed to be there, but nobody came. I wish there was a way for there to be more consistency, and there always seems to be a different person coming. They are very inconsistent. The client has been there for over a year, they moved her to assisted living because of the pandemic, and she was miserable. We moved her over to Brightstar with them and I gave them specifics for the client. The correct schedule rarely happened. The first caregiver said everyone always carried phones, sometimes they are good with communication, but it depends on the caregiver. We tried to reach one caregiver, but she didn't answer the phone. I wish there was a way for there to be more consistency, and there always seems to be a different person coming. If there was, there would be a connection between the workers and the clients. Before the pandemic there was an employee who was outstanding, but she left.

    Sophie Y_1

    4

    August 24, 2020

    I am a past client of this provider

    She would do grocery shopping and would help me around the house. They could have more caregivers that were available to come out this far.

    Cecil S_1

    5

    August 10, 2020

    I am a past client of this provider

    Especially the supervisor and some other staff besides the caregivers and nurses were helpful. I was impressed with the caregiver's neatness. They all did their job and a couple of them went above and beyond.

    Jackie K_9

    4

    July 24, 2020

    I am a current client of this provider

    They could make her life easier by matching her with someone who is appropriate for a 90-year-old. They need to find people who are reliable.

    Susan M_30

    3

    July 13, 2020

    I am a past client of this provider

    My mother was not happy with the fact that she might have to be alone with my dad. There were some issues regarding people showing up on time. Right from the start there was one girl who was very good.

    Antoinette S_2

    5

    June 24, 2020

    I am a past client of this provider

    I know that somebody is there. She can't be by herself at night. The gentleman I worked with was very helpful and thorough. He answered all my concerns. He got us someone quick. It was flawless.

    Robert _7

    5

    June 23, 2020

    I am a past client of this provider

    They kept him calm while he was in quarantined in his room and he is claustrophobic so they kept him entertained and calm. They are two offices down from me and I have used them in the past and I know the quality of people that they use.

    Hugh C

    2

    June 17, 2020

    I am a current client of this provider

    They could schedule appointments for us instead of showing up unexpectedly. There have been times when I was on my way out when they have come over. I know that they do not call when they're coming over. It puts a conflict in my schedule.

    Elizabeth T_4

    5

    June 9, 2020

    I am a current client of this provider

    They treat me like an adult, not a child. I appreciate that they never talk down to me. The people there are so nice.

    Anonymous_3775

    3

    May 20, 2020

    I am a past client of this provider

    When my mother had a good provider, and it took a while to get to that point, I thought the most recent provider was great. I think she really got to know my mom and her interests and tried to be creative in supporting her. I think they advertise being informed about dementia, but I am not confident that all their staff is informed.

    Yaseen M

    5

    May 12, 2020

    I am a current client of this provider

    The client is healthy and safe, which means the world to me. They take good care of the client. They keep him safe and healthy.

    Rober M

    4

    April 9, 2020

    I am a current client of this provider

    I think they are doing good given the circumstances, they do what I expect them to do. They show up, and what I understand other than a few odd expectations they do what they are supposed to.

    Karen M_21

    5

    March 9, 2020

    I am a current client of this provider

    It has been a blessing not a nightmare. When someone comes over three times a week, it gives her a purpose to get up. She is coming, and it gives her something to look forward to. It gives her something to talk about. She has conversations with her. If I call and they can't answer, they return my calls in a timely manner, and they were very professional when they came to evaluate my mom.

    Greg V_2

    4

    February 22, 2020

    I am a current client of this provider

    They have made my life easier because I don't have to worry about things. I like that they seem to be moving along well.

    Karen M_17

    5

    February 10, 2020

    I am a current client of this provider

    They have made our lives that much easier. I appreciate the caregiver and the backup people that come. Also the nurse that comes is very nice.

    Susan T_11

    5

    January 23, 2020

    I am a past client of this provider

    They made sure my loved one had the proper medications at the right times. They were all very compassionate caregivers who came out and they were very careful about everything they were doing.

    Kathleen B_12

    1

    January 11, 2020

    I am a past client of this provider

    We had people that did not show or did not show up on time. They should have know what they needed to do. They are supposed to be to be available 24/7 and that was the big sell, but we had to make adjustments. The scheduler told us that it was unreasonable for us to make the time changes.

    Mary S_41

    5

    January 11, 2020

    I am a current client of this provider

    I use them twice a day to get me out of the chair and for other services. I like the consistency of the three women that come to my house.

    Theresa B_2

    5

    December 13, 2019

    I am a past client of this provider

    It was just the personality that I liked in my nurse. The nurses are really nice.

    Nicky V

    3

    November 18, 2019

    I am a current client of this provider

    They could follow through. I asked one if she could vacuum, and she vacuumed in one place, but not the rest of the house. The first time, it was excellent, but we were very dissatisfied the second time.

    Pat N_1

    5

    October 24, 2019

    I am a current client of this provider

    They changed schedules when I needed it. The management is excellent. They have resolved problems that I have had.

    Fancisco S

    4

    October 8, 2019

    I am a current client of this provider

    They help me out a lot. They help me get dressed. Since I have had my accident, they have done anything and everything they can to help me out. Some of the caregivers are not the best.

    John R_28

    5

    September 11, 2019

    I am a past client of this provider

    They helped with dressing. The people were friendly. The aide was very good. They were experienced.

    Anonymous_2419

    4

    September 5, 2019

    I am a past client of this provider

    They allowed me to not have to take off work. They gave me assurance that my son was safe. The scheduling was a little bit off. There have been a few times where nobody showed up. They did correct it right away.

    Karen H_10

    5

    August 8, 2019

    I am a past client of this provider

    They gave her what she needed to have done. They were very polite and friendly. They came out as soon as we needed them.

    Craig L

    4

    August 8, 2019

    I am a current client of this provider

    I have them coming over every Thursday for three hours. It is not a daily impacts. It impacts my life by helping me not tend to my mom quite as often. It helps me assisting my mother. She needs the help. I can't think of anything I don't like about them. The service has been that fine. I don't have anything to compare it to. The caregiver takes care of what I ask them to. It is going smoothly.

    Barbara C_29

    5

    July 15, 2019

    I am a current client of this provider

    She does not drive and the caretaker takes her places she needs to go and they help her with things around her condo. They are reliable and they provide good care.

    Kevin R

    5

    June 19, 2019

    I am a current client of this provider

    They help me get by until I am good to go. I have had three surgeries and they were there for all of them on time. My caregiver has been there all three times.

    Cristine H

    5

    April 5, 2019

    I am a past client of this provider

    It made my daily life easier. I liked the nurse, the owner, and all the people that were above the caregivers. They came out to check on the patient a lot. We had very consistent caregivers.

    Marilyn K

    3

    April 4, 2019

    I am a past client of this provider

    They could have done what I asked them to do. They could have sent people that I wanted there for personal care for my husband. None of them could provide it and said they didn't know how to shave my husband.

    Anonymous_1668

    3

    March 14, 2019

    I am a current client of this provider

    They could get new management. They commit with the caregiver when they are with the client. They are like little children in the office. They will tell the caregiver one thing and the client something else. Sometimes I am left with no caregiver.

    Debbie _3

    5

    March 6, 2019

    I am a past client of this provider

    It helped tremendously, and it took pressure off my back so I could take care of other things. The people that came were very professional and did what I asked. I was happy with the services.

    Amelia S

    5

    January 15, 2019

    I am a current client of this provider

    They help me with everything, like running errands. I like that they do everything for me. They take me to my appointments.

    Felicia P_1

    5

    January 10, 2019

    I am a current client of this provider

    They are doing their very best they can do. They have also helped me and are trying their best. I like that my loved one is getting PT care and the nurse is wonderful.

    Crystal t_2

    5

    December 14, 2018

    I am a past client of this provider

    They definitely stepped in when I needed them. I like that this company accommodates you, no matter how short of notice.

    Kelly C_2

    4

    December 12, 2018

    I am a current client of this provider

    I am happy with the caregivers.

    Larry B_6

    5

    November 27, 2018

    I am a past client of this provider

    They helped with basic security for my loved one that suffers from dementia. They provided him with continual care and companionship. They were very consistent and responsive.

    Debbie W_2

    4

    October 19, 2018

    I am a current client of this provider

    They do what she asks them to do, and they are able to do it. The consistency of who they send and the communication is not very good.

    Brittney B

    5

    September 28, 2018

    I am a current client of this provider

    I'm pregnant, so they help me around the house. They're a good company, and they're very caring.

    Freida W

    5

    September 21, 2018

    I am a current client of this provider

    The caregivers prepare her breakfast and clean. They take her to appointments. They are very professional and accurate. They keep their word.

    Kate M_2

    5

    July 24, 2018

    I am a past client of this provider

    It provided support where we needed it. They have good communication and flexibility in staffing.

    Tammy S

    5

    May 17, 2018

    I am a past client of this provider

    My mother wouldn't do anything for me, such as showering, but the caregiver was able to get my mother to do those things. I really liked how they got all the details, and they came out to evaluate things before sending a caregiver. The person who came out had a lot of patience with my mother.

    Jean S

    5

    April 28, 2018

    I am a current client of this provider

    I have the home care person come in and take care of my wife. They also cook and clean for my wife. They take care of my wife, they take care of anything that she needs. The cook her meals, they clean her bathroom for her, and they do her laundry.

    Carol H_7

    5

    April 13, 2018

    I am a past client of this provider

    My loved one was becoming a fall risk, and BrightStar Care was there to help us at a very needed time. The caregivers were very compassionate in dealing with the issues that come along with being elderly. They did a good job dealing with the nursing homes and assisted living facilities.

    Helen #1168824 B

    5

    December 5, 2017

    I am a current client of this provider

    I would recommend BrightStar Care because they are reliable. BrightStar Care impact my life well because I have a bad memory and they remind me of all the things I need to do in the day, like taking my medicine.

    Hubert D_1

    5

    October 18, 2017

    I am a current client of this provider

    I would tell someone that I like the personnel of BrightStar Care and the caregivers that they have chosen for my husband. I feel confident in their choices. The services from BrightStar Care give me more time for myself.

    What you can do with Caring

    • Search the Caring database

      Quickly search the largest online senior living and senior care directory

    • Read reviews and expert guidance

      Read our authentic consumer reviews and content by experts

    • Speak to a Family Advisor for free

      Guided, expert advice to find the best community or agency for you

    • Take a tour to decide yourself

      We’ll help you book tours or get in touch with local agencies

    About BrightStar Care Grosse Pointe / Southeast Macomb in Saint Clair Shores, Michigan

    BrightStar Care Grosse Pointe / Southeast Macomb is a Senior Care provider in Saint Clair Shores, Michigan that offers residents Home Care services. Contact BrightStar Care Grosse Pointe / Southeast Macomb for more details on services and rates.

    Map of BrightStar Care Grosse Pointe / Southeast Macomb

    Help seniors by writing a review


    If you have firsthand experience with a community or home care agency, share your review to help others searching for senior living and care.

    Request Pricing Information

    Who are you looking for?

    Full Name

    Phone

    Email

    By clicking "Get Costs", I am providing express written consent to receive calls including automated/pre-recorded calls and automated texts for which I may incur a cost, as well as emails from Caring and its partners. I understand I am not obligated to provide this consent to utilize Caring’s service(s). I acknowledge I was able to review the Agreement to be Contacted, Terms of Use, and Privacy Policy. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

    mother and daughter online shopping

    Compare costs, photos & reviews of senior living and care options near you.

     

    Questions?

    Call to speak to one of Caring’s Family Advisors, or submit a request for more information here.

    (800) 558-0653

    Didn't find what you were looking for?

    Caring's Family Advisors can help answer your questions, schedule tours, and more.

    Call us at (855) 948-3865

    Senior Care Services near Macomb County, MI

    • Oakland County
    • Wayne County
    • Saint Clair County
    • Lapeer County
    • Monroe County
    • Livingston County

    Senior Care Services near Saint Clair Shores, MI

    Helpful Articles

    Caring.com

    Caring.com is a leading online destination for caregivers seeking information and support as they care for aging parents, spouses, and other loved ones. We offer thousands of original articles, helpful tools, advice from more than 50 leading experts, a community of caregivers, and a comprehensive directory of caregiving services.

     

    The material on this site is for informational purposes only and is not a substitute for legal, financial, professional, or medical advice or diagnosis or treatment. By using our website, you agree to the Terms of Use and Privacy Policy

    Caring.com

    Caring.com is a leading online destination for caregivers seeking information and support as they care for aging parents, spouses, and other loved ones. We offer thousands of original articles, helpful tools, advice from more than 50 leading experts, a community of caregivers, and a comprehensive directory of caregiving services.

     

    The material on this site is for informational purposes only and is not a substitute for legal, financial, professional, or medical advice or diagnosis or treatment. By using our website, you agree to the Terms of Use and Privacy Policy

    Our Services

    • Senior Living Directory

    • Senior Care Directory

    • Caregiving Resources

    • Sitemap

    • Terms of Use

    • Privacy Policy


    © 2024 Caring, LLC. All rights reserved.