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Avalon Essential Home Care

575 E. Big Beaver Rd, Suite 275, Troy, MI 48083

(800) 558-0653

Verified Partner

4.75

(24 reviews)

Offers Home Care
Top rated on Caring.com

2024

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Reviews of Avalon Essential Home Care in Troy, Michigan

4.75

(24 reviews)

    Top rated on Caring.com

    2024

    L.Davenport

    4

    November 7, 2023

    I am a current client of this provider

    I have been a client for about 3 months. I truly enjoy the girls that come to the house . I enjoy chatting with them as they are completing their tasks of lighthouse work sweet, mop, vacuum , laundry , and dishes as well as given me a shower. Some times they run errands for me. Anytime I've had to cancel or reschedule a shift they have always been willing to work with me. I always have coverage even if the expected girl calls off. I do appreciate the fact that the staff is always on time and if for some reason you're going to be late I am notified

    Peacock

    5

    October 19, 2023

    I am a current client of this provider

    High marks for AE Homecare!! We have been the recipients of the extraordinary service for my husband, who has MS and is wheelchair bound. I am the primary caregiver, but have had help from this amazing agency for over a year now. The office personnel are exceptional, as they call regularly to check up on how my husband is doing and truly want to know if anything has changed. Our personal caregiver is outstanding. We have been with numerous agencies over the years and she is simply perfection. If an occasion arises and she can't make it to shift they will send someone else all the while alerting us , with sufficient time so that we can change plans, if need be. None of this has been our experience with the other agencies. I can leave the house during their time with him and know that he is in good hands. AE Homecare is a blessing.

    Provider Response

    Thank you so much for taking the time to write such a lovely review! I remember the first call I took from you when you were shopping agencies, lol. It has been an honor to be your agency. I am very touched by your kind words. Thank you again. -Emilie, Owner

    various

    5

    October 11, 2023

    I am a current client of this provider

    I have been a client for a while now and I am very happy with the service they have been providing. I look forward to my caregiver every week.

    Provider Response

    Thank you so much for your positive review! We look forward to working with you for years to come!

    Kim 4970

    5

    October 6, 2023

    Other

    The agency provides a caregiver for my ex-spouse who has Alzheimer's. We have a caregiver that is dedicated to him and has experience with Alzheimer's patients. She is very easy to deal with when I see her in person at his house. She gives reports to the agency so that they have it on file. She is typically on time and if for some reason she will be late the agency will let me know immediately. The agency is also quick to provide a back up if the dedicated caregiver is not able to be at his house that day. The agency is very responsive to my requests.

    Provider Response

    Thank you for your honest feedback on the caregiving services. Your input is invaluable and helps me improve. I'm committed to providing the best care possible. Please feel free to share any further thoughts. Your trust means a lot to me. We were honored to be the company that cared for your family.

    Betty1617

    4

    October 2, 2023

    I am a current client of this provider

    I like this company. I've been a client for a long time.The girls come to help me with cleaning and bathing. There is one caregiver who helps me bathe and i really enjoy that. We have nice conversations as well.

    Provider Response

    We are thrilled to learn that you had a positive experience with us! Avalon strives to provide excellent services to all clients. Thank you for providing feedback!

    Betty

    5

    October 2, 2023

    I am a current client of this provider

    My care provider, Serenity, is a good cook. She dresses in a uniform, with a good attitude while acting professionally. During the time she is at my home she uses the phone only for her job. We provide her a list and she uses it to form her time with me. Even though she travels a great distance to help me stay at home, it is not an issue because if she is a little late due to traffic, she stays those extra minutes. That's integrity. Serenity is a treasure.

    Daughter of a Dementia Patient

    5

    September 15, 2023

    I am a current client of this provider

    AE Homecare provides compassionate personal care and light housekeeping for my elderly mother with dementia. Whether her aides are preparing simple meals, helping her with bathing, doing light cleaning, laundry, or kindly visiting a little with her each time they come, she is always treated with dignity and respect. I cannot say enough good things about AE Homecare’s excellent Staffing Personnel and compassionate aides who look out for my mother’s welfare. We truly could not care for her in her own home without their help. Thank you for all you do. You have truly been an answer to our prayers.

    28619Nadine

    5

    September 14, 2023

    I am a current client of this provider

    I like all the girls that the company has sent out to me. I have been with the company for many years.

    wawathomas

    5

    September 14, 2023

    I am a current client of this provider

    Personal care, homemaking, meal prep, medication reminder, My mom has been A client for several years and I am highly satisfied with the services provided. The staff always arrives on time which makes for a great relief. The agency has provided excellent interaction with my mother and it’s nice that she has the same care giver all the time.

    MAjeszowski

    5

    September 13, 2023

    I am a current client of this provider

    I have been with AE Homecare for about 7 years. The staff in the office are very helpful when I need to change a shift time for an appointment. I was recently out of my apartment due to issues beyond my control. AE Homecare kept in touch with me throughout the whole time I was gone. AE Homecare truly cares about their clients and their wellbeing.

    Provider Response

    You are a staple to this company and we love being the ones that provide services to you. Thank you so much for taking the time to leave this review.

    Thomas

    4

    January 28, 2023

    I am a current client of this provider

    I have been using Avalon Essential Home Care for a couple of months now. I have an excellent caretaker right now. She just does all the cleaning. I have rheumatoid arthritis and I have to use a walker, so she does most of the housecleaning. I have her for 22-1/2 hours a week. Depending on what her schedule is, she makes me breakfast or if she is here in the evening, she makes me dinner. She gives me her schedule and she's on time. The agency checks up on me. In fact, somebody from the A&E called a couple of days ago.

    Provider Response

    Thank you, Thomas! Yes, sir, we were doing our weekly care calls to make sure that you are happy and satisfied with your services. We look forward to working with you for a long time.

    Nenita

    4

    January 27, 2023

    I am a current client of this provider

    I have been using Avalon Essential Home Care for just a little over a year now. So far, they've been pretty conscientious, and they do follow up with things that I tell them. They've had some bad luck with their employees, but that's to be expected in any situation. The caregiver seems to be doing good. She cleans the part that I asked her to clean, and she does my hair and the necessary things that I need. No heavy cleaning or anything like that. The agency people would call on a Friday or if they miss Friday, they make sure they call on a Monday and find out how everything has gone and if I have any problems with anything. I really appreciate them. I appreciate the calls that they give me and make sure everything is going OK.

    Vef

    5

    January 27, 2023

    I am a current client of this provider

    I have been using Avalon Essential Home Care for a couple of years now. The caregiver comes, she gives me a shower, and she cleans. That's two hours three days a week. She is OK. I had no problem. She is always on time. She does her job. There's no complaint. The people at the agency would call, and I would tell that everything is all right.

    Hank

    5

    January 26, 2023

    I am a current client of this provider

    I think Avalon Essential Home Care is great. They do a great job. They're on time, they do a good job cleaning, and the people are nice. I have been using them for a couple of years now. They do general cleaning, they do the dishes and laundry sometimes, and they help take out the garbage. The caregivers are trustworthy, very nice, and professional. They're a caring and efficient organization.

    Randi

    5

    January 26, 2023

    I am a current client of this provider

    I have been using Avalon Essential Home Care for three weeks now. I am in a deep depression and they're trying to help me find ways to get out. I need a therapist, but it's difficult especially now because of COVID scare. I can dress myself and fix my meals, but at the moment, their main priority is cleaning. As soon as we clean the place, they help with decluttering and donating. I have one caregiver on the phone who's trying to do the paperwork and find help for me in other areas, and then another caregiver that I'm working with that that has been to my home three times now, and we get along great. We talk as she cleans. It's a very small place, I live in a studio and so it's easy for us to talk. She shares some of her things and listens to mine. They follow up on Monday. They follow up every single week, sometimes more than once. Sometimes we just sit and talk, and then she gets busy and does cleaning. I had a stroke and a heart attack and a surgery, so I have not done cleaning for going on a year now. In fact, I had my heart attack a year ago and then depression sets in. We picked out an area and we started with the bathroom. It's depressing when you see that kind of thing, so she is really working on making sure that the floors in each area are very clean. This is helping me because I can actually see the difference, so that lifts my depression as well. She's very friendly, and we just keep on talking, and that keeps me preoccupied as well.

    Reviewer#RD011323I

    5

    January 24, 2023

    I am a current client of this provider

    I have been using Avalon Essential Home Care for my mom for eight months now. It's been great. If I have questions, they respond immediately. They always give feedback immediately. My mom had emergency surgery a little over a year ago. She had to have surgery for an ostomy, so she has an ostomy bag. My sister and I were trained at the hospital in how to empty it, burp it, replace it, and that sort of thing, but as far as services from Avalon Essential Home Care, she gets just about everything. It's a 5-star because of their friendliness on the phone. If you call, they respond immediately or they will call back. If they're unable to answer my question immediately, they'll find someone to answer it, and then immediate feedback. The whole team is very cooperative. If I am in need of anything, they find a way to get it to me.

    Linda

    5

    January 24, 2023

    I am a current client of this provider

    Avalon Essential Home Care is very good. They're very thoughtful and helpful. They call and make sure things are going well. The person that's helping my sister is pretty good. She's very caring, and she seems to get the job done. My sister is very happy with it. It's mostly housekeeping, laundry, vacuuming, cleaning the bathroom, and dishes sometimes. My sister is in a wheelchair, so it is easier for someone else to do it if they can, and that's the main thing that the caregiver does. On occasion, the caregiver might be a few minutes late, but that's to be expected. There's no problem with that. They usually have an agent that calls. They'll call me and ask me how things are going or if there are any questions we have or any concerns.

    Marilyn

    5

    January 22, 2023

    I am a current client of this provider

    I have been with Avalon Essential Home Care for about two years now. I like the person that they assigned to me. She's very helpful. She gets my laundry done, she vacuums, and she does things like that that I can't do anymore. She has a very good personality. I wouldn't be with them if I didn't like them for that long period. They call me every once in a while to make sure that everything is going okay and how my health is holding out. Sometimes we fill in a different day. She calls the agency and tells them that for some reason she can't make it at 3:30 on a Friday (which is her time and day). She might ask if she can come earlier and get her work done, and it's fine with me because I'm here 24 hours a day and have been almost three years.

    Provider Response

    Thank you so much for taking the time to write a review for Avalon Essential Home Care. Our company and staff genuinely appreciate it. We look forward to working together with you for many years to come.

    Virginia

    4

    January 21, 2023

    I am a current client of this provider

    I'm using Avalon Essential Home Care. I had a caregiver before that was terrific, but then they hired people that would come one day and quit. They had their bad luck with hiring people. I've had some good ones and some bad ones, and the one I got now is terrific. They help clean the house, they help with the laundry, and then they help with personal care. Lately, they've been doing a better job with communication than they had at the start. They call me more and let me know more than they used to. I don't have any mileage, but I know they are being cut all over from everything. There is no one to run to the store if I need something. I have to hire somebody or get somebody to drive me, but you got to do what you got to do.

    Provider Response

    Thank you for your honest feedback on the caregiving services. Your input is invaluable and helps me improve. I'm committed to providing the best care possible. Please feel free to share any further thoughts. Your trust means a lot to me.

    Patricia

    5

    January 21, 2023

    I am a current client of this provider

    I've been using Avalon Essential Home Care for six months now. It has been good. I can always get in touch with them, and I love that. They always are there to answer any questions. My caregiver has been great. She's very caring. She's friendly and very helpful. She just really cares about the way she does stuff. She helps with light housekeeping, washing, vacuuming, cleaning up the floors, and stuff like that. She is always on time. Avalon Essential Home Care are always there to talk to and explain things thoroughly, and they're always willing to find the best caregiver for you. They don't give up. If one's not working out, they're there to really work with you to find someone that will.

    Provider Response

    We are thrilled to learn that you had a positive experience with us! Avalon strives to provide excellent services to all clients. Thank you for providing feedback.

    Pandora

    5

    January 20, 2023

    I am a current client of this provider

    I am now using Avalon Essential Home Care. They're relatively new with me the last couple of months, and I just got a new lady about a month or so ago. I love her. She's really understanding. She's very empathetic. She's just a really lovely person. She cares about me. She cleans, cooks, and basically makes sure I have everything that I need. She makes sure I have something to eat before she goes. She always asks me what I would be having for dinner. She runs to the grocery store for me numerous times. She takes me to my doctor's appointment, which is very important to me because I don't have a vehicle. She is really here for me, and that's what I love about her. The timekeeping works out perfect. I like it. She's here two days a week, Mondays and Fridays, which I like. I like having her here. The agency is one of the best companies that I ever worked with. It is exceptional. I just really like them. They are here to make sure I'm taken care of, and that's exactly what happens. The caregiver takes very good care of me. I actually look forward to her visit.

    Anne

    5

    January 20, 2023

    I am a current client of this provider

    I am using Avalon Essential Home Care. It has been good. The caregiver is very nice. We tackle something every week. She comes once a week. She helps me with vacuuming, with washing the floors and carpet, and whatever project we have that day. She's always on time and available, and if she's not, the company calls me. The agency calls me when it's necessary, and sometimes they call me to see how my services are, and I always say great.

    Provider Response

    I'm truly grateful for your kind words about the caregiving services I provided. It was my pleasure to assist. Your appreciation means a lot to me. If there's ever anything else I can do, please don't hesitate to let me know. Thank you for your trust and feedback.

    Nick

    4

    January 18, 2023

    I am a current client of this provider

    I have been using Avalon Essential Home Care for a year now. My experience with them is fine. I have no problem. The caregivers are fine. They're good at everything that they do. They help me with everything. I'm a quadriplegic. They're pretty much like everybody else. They're a company that's going to help you do whatever you got to have done.

    Provider Response

    Hi Nick! Your feedback is highly appreciated. Thank you so much for the review!

    Janet

    5

    January 18, 2023

    I am a current client of this provider

    I have been using Avalon Essential Home Care for a couple of years now. The person they sent to me is great. She's been with me for the whole two years I've been with them. They're very amicable to work with. If I have a doctor's appointment and need to change her time to come, they'll work in for me. If something comes up where she can't make one day, they make sure that they get her here at another day's time, so that her duties get taken care of. I've had back surgery, so I'm not able to do a lot of the household chores like mopping, vacuuming, bending over to clean the bathroom, and lifting laundry. The caregiver is very friendly. Usually, if she needs to change her day or something, Avalon Essential Home Care themselves will call me and change the day and change her schedule. They've always been great. The person they sent me is terrific. They are always easy to work with, and there is always someone there if I need them.

    Provider Response

    Thank you so much for taking the time to write a review for Avalon Essential Home Care. Our company and staff genuinely appreciate it.

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    Services and Amenities of Avalon Essential Home Care in Troy, Michigan

    Agency Type

    • Full Service Agency

    Range of services

    • Companion Care
    • Personal Care Assistants
    • Range Of Services Extra: in-home health care (medical care)

    Types of care

    • Transportation: Yes
    • Doctor Visit Companionship
    • Light Housekeeping

    About Avalon Essential Home Care in Troy, Michigan

    Avalon Essential (AE) Home Care is a non-medical home care agency. We offer caregiving services to the elderly and disabled, which include, but are not limited to, personal care, homemaking, errands, companionship, 24-hour care, and live-in care, with no minimum weekly. We are centrally located in Troy and service all Macomb and Oakland counties. We are licensed, bonded, and insured. AE accepts Private Pay, Medicaid, Long-Term Care Insurance, and Workman's Compensation. AE is a proud partner with Area Agency on Aging, The ALS Foundation, MORC, and The Parkinsons Foundation. Avalon Essential Home Care was established in 2004 and growing still with over 100 clients and caregivers on staff. Please call for a free consultation.

    Map of Avalon Essential Home Care

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