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Reviews of Homewatch CareGivers Serving Richmond Metro and Surrounding Counties
TrainChi July 11, 2011
I interviewed this provider
I interviewed Homewatch Caregivers when I was looking for someone to come and stay with my elderly mother while I went to work three afternoons a week. They were on a list of recommended agencies, so I called to ask some questions about their services and fees.
It took me a few tries before someone called me back, which worried me. If they didn't have someone answering the phone during business hours, then I logically wondered what would happen if I had some sort of emergency while I was using their services. When they finally returned my call, they explained that they used an intricate paging system and all calls are automatically logged and returned in the order that they are received. That didn't really satisfy me, though, since it took almost three hours for me to get a call back.
I did meet with this group and asked about ten very specific questions about their caregivers, procedures and what I could expect if I retained their services. I was not that comfortable with their answers, and it appeared to me that they specialized in Alzheimer's care more than general senior caregiving. My mother is of sound mind; she just needed help and assistance going to the bathroom and help in walking.
What I liked was that they offered me a trial run with their agency. They would give me ten hours of services for half-price to see if I liked them and their caregivers. However, there was something about their organization that made me a bit wary about signing up. They did not offer me the option of interviewing or selecting the caregiver for my mother, and that bothered me. I am particular about who helps my mom and if I can't be part of that choice, then I will look elsewhere.
Although Homewatch Caregivers was not the right agency for me and my mom's needs, I am sure they would provide decent services for many families, especially if dementia or Alzheimer's is part of the diagnosis.
From Homewatch CareGivers Serving Richmond Metro and Surrounding Counties
Providing premier in home care services with our professionally trained caregivers backed by over 30 years of in-field experience, Homewatch CareGivers is recognized as a home care leader worldwide. Our focus is on customized care for individuals of all ages that preserves dignity, protects independence and provides peace of mind for the family.
Our senior care services in Richmond Metro and Surrounding Counties include:
- personal care (bathing, grooming, dressing, transfers, etc.)
- rehab care
- transportation services
- dementia care
- companion care
- errands and homemaking
- hospice support
- medication reminders
- hospital discharge assistance
- respite care
- automatic medication dispensers and other technologies to complement care
- client care coordination to address holistic care needs
Our full range of companion care and personal home care services keeps our clients safe at home, where they want to be. Quality home care lies in delivering what our clients want as much as providing what they need. Sometimes it's the little things that make the biggest difference. We believe in putting the client in the driver's seat, enabling them to maintain a personal lifestyle they choose, within a schedule they prefer, to enhance quality of life.
We know that educated caregivers bring pride and confidence to the tender job of caring. Homewatch CareGivers University is a professionally developed caregiver training platform designed to train our caregiver employees, family members providing care, and even the greater caregiver community with thousands of hours of up-to-date training courses.
Our best practices ensure we are matching our clients with the highest quality caregivers. Our hiring standards meet or exceed the most stringent state requirements. Announced and unannounced quality assurance visits by professionals are just part of our ongoing efforts to identify training opportunities so that caregivers skills continually improve.
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