Home Instead Senior Care - Richmond, VA

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Reviews of Home Instead Senior Care - Richmond, VA


based on 7 Reviews

Caring109379650 July 31, 2015

I am a past client of this provider

We had Home Instead for my aunt. There was a list of things that we requested, e.g., a little bit of light cleaning and just taking care of my aunt, but they seemingly did not want to do anything. They would take care of my aunt, but the light cleaning and fixing her meals were not done. They just did not do the job. They were just there to make money.

Provider Response

Thank you for posting to Caring.com about your experience, albeit negative, with Home Instead Senior Care. I’m so sorry to hear that we were unable to meet your expectations, and would love to chat with you more about the specific situation so that we may improve upon our services. Without being able to reference this exact case or client, I can only assume that the CAREGiver we paired up with your aunt was simply not the right match based on the tasks assigned in the Plan of Care. We cannot always predict the outcome of a relationship between a client and a CAREGiver, though we do make the match based on skills and personality with the hope that the client and CAREGiver develop a solid rapport. We also always encourage our clients to let us know when that relationship is (and, especially when it is not) working; and, when it is not, we are happy to replace that CAREGiver with no questions asked. Similarly, we always encourage our clients to let us know if our CAREGivers are not completing the tasks assigned to them. In your case, I’m glad to hear that we took care of your aunt but it seems our responsibilities also included light housekeeping and meal preparation, which were not completed. Our Quality Assurance program aims to recognize and improve upon our care with each individual client, but we do rely on the clients and their families to keep us informed since our customer service team cannot be there for every shift with every client. As I said, I apologize that your expectations were not met with our services and I would encourage you to call me (804-527-1100) at your convenience to discuss this case in more detail. –Stephanie, Client Care Consultant



Caring114756250 July 31, 2015

I am a current client of this provider

I am the daughter of a person who's curently using Home Instead. I need to let you know that we are just so pleased with our service at this time. Joyce is doing an excellent job and I would like to ask for this to be shared with others. She has found the key to our father's happiness which was his belly. She cooks amazing meals for him and keeps the house spotless. She also focuses on his PT exercises and makes sure that he doesn't suffer from atrophy and can get out when it gets warmer. We are very appreciative!


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From Home Instead Senior Care - Richmond, VA


Home Instead Senior Care is a non-medical provider of personal care, companionship, meal preparation, light housekeeping, medication reminders, errands, incidental transportation and even Alzheimer's and dementia care. Our CAREGivers encourage, assist, and stimulate our clients in a variety of activities that improve their quality of life and help them maintain their independence. All of these services allow a senior to stay HOME INSTEAD for a longer period of time.

Home Instead Senior Care - Caregiver Skills

Safety training on home safety, avoiding injury and falls, preventing strain and pain, safety in the kitchen, cautious cleaning, safe driving, outdoor safety hazards, and disease protection and prevention.

Basic training on emergency situations including stroke, falls and fractures and sudden illness, communication tips including communicating to those with dementia or Alzheimer's, activities for seniors to engage in, mealtime preparations, housekeeping tips, signs of abuse, and tips on reducing caregiver stress.

Advanced training on understanding senior illnesses and conditions, depression in seniors, caregiver stress, in-home exercise for older adults, making mealtime fun, communication tips with the senior, their family, and the caregiver's franchise office.

Activity training including reminiscing activities, modifying activities, activities in facilities, adapting activities for those with impairments, different types of engaging activities for older adults such as gardening, mind builders, and crafts and hobbies, and getting a senior involved in the community in places like senior centers, worship services, volunteering and errands.

Features of Home Instead Senior Care - Richmond, VA


Agency Type

  • Full-service agency. (We directly employ the caregivers we work with.)
  • Agency extra: Each Home Instead Senior Care® franchise office is independently owned and operated.

Range of services

  • Companion care
  • Range of services extra: hospice support, Alzheimer's and other dementias care, chronic conditions

Screening

  • We interview every team member in person
  • We check references
  • We check driving records
  • We confirm legal U.S. residency
  • We require drug screenings

Training

  • Staff members receive ongoing/continuing training

Training Areas

  • Family Communication
  • Transition Issues
  • Memory Care
  • Training areas extra: the aging process, how to keep the client and CAREGiver℠ safe, building relationships, Alzheimer's or other dementias care

Payment details

  • We handle payroll, benefits, and taxes for our caregivers

Bonded/insured

  • Our business is bonded and insured

Business Address

  • 2565 Homeview Drive
    Richmond, VA 23294

Transportation

  • Yes

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