Unfortunately, after two months of trying to form a relationshihp with Care Advantage, I had to terminate my contract. This multi-branch agency in my community turned out to be an inconsistent provider of home health services. Care Advantage came highly recommended by our local hospital, so I felt confident they would be reliable and responsible. I needed someone to stay with my mother three mornings a week while I was at work, so the agency sent several individuals for me to interview. I chose a lady named ""Alice,"" who seemed to be bright, related well to my mother, and was willing to do more than just ""babysit"" during the 12-15 hours I needed her. ""Alice"" showed up on time the first day and was great. However, things went downhill from there, when the agency told me ""Alice"" was no longer available, since they had fired her.
Care Advantage then proceeded to send me a selection of aides that did not measure up to the original person, ""Alice."" The next aide came 15 minutes late and smelled like cigarette smoke. Then they sent a woman who could not communicate in English. The CNA after that fell asleep while she was supposed to be looking out for my mother ... I found her snoring when I came home from work. After that, I had a young lady who felt that using my perfume, inviting her boyfriend over and talking on her cell phone was all appropriate.
This agency did not do a good job screening their applicants, nor did they provide good training to the CNAs. After so many problem aides, I had no choice but to sever my relationship and look for another care provider. When you are paying almost $20 an hour for experienced healthcare support, you expect them to arrive on time, act professional and maintain good hygiene(physically and emotionally).
I paid extra to have the aides I hired be able to monitor and dispense medications, but only one of the aides actually followed the care plan. The rest of the workers were content to sit and watch TV and raid my refrigerator.
Care Advantage seems to have the ability to provide the basic care that individuals need who are not quite ready for a nursing home. If you are going to engage Care Advantage in a contract, please make sure that they release you go the right place.
Care Advantage INC is an in-home care provider serving Richmond, VA and the surrounding area. Care Advantage INC offers non-medical services in the home, such as meal preparation, housekeeping, and transportation. Contact the provider for more details on home care services and rates.