Reviews of Home Instead Senior Care - Overland Park, KS
I am a past client of this provider
When I hired Home Instead in July of 2015 to assist me in travel and aftercare for my cataract surgery, I was expecting the best of this supposed flagship company of the industry. Not so. My surgery had to be postponed because HI didn't manage to keep it on their radar, though this surgery is what I hired them for. Their excuse: the caregiver who took me to the pre-op was a person they hired in-office and they apparently forgot to assign someone else. This was a very big mistake and I would NEVER recommend Home Instead Overland Park to anyone seeking assistance.
We are very sorry for the mistake we made when dealing with this client. We knew we had made an error – unfortunately this happens in about 1 shift in 1000. We did not try to make any excuse for our mistake but simply wished to inform the client how the mistake occurred. Additionally, the client was informed the morning of the incident that we would have someone to her house to pick her up in 15 minutes and would have still gotten to the appointment on time, however the client understandably was very upset and chose instead to postpone the appointment. In following up with the client about our mistake, we offered to comp her trip for the rescheduled appointment but the client refused the offer. We are sorry this happened and continue to work to never have issues like this, unfortunately no one is perfect 100% of the time.
I am a current client of this provider
I struggled for years trying to find help for my brother who lives halfway across the country and was having increasing difficulty with living on his own. I remembered a talk given by a Home Instead representative in my own town. I called and got immediate relief and kind and intelligent help. Even with the difficulties in finding a suitable caregiver due to my loved one's extreme disabilities, the lovely person in charge persevered and ultimately found a team. She also suggested a fee for service case manager who has turned out to be a jewel, and has saved our lives and sanity. And that wonderful woman suggested a fiduciary who is another wonderful member of the team. And it all started with Home Instead.
I am a friend or relative of a resident
It was for one of our relatives. We chose Home Instead Senior Care because they are professional and really responsible. The best thing about them is that they are very clean and she really liked her home attendant. Everything is going perfectly. Her home attendant usually comes in everyday just to check if everything is okay. We did not wait that long to find this home attendant for her. We are really satisfied. It just felt right. I will surely recommend Home Instead Senior Care to others.
I interviewed this provider
AS A FORMER LONG-TERM cARE SOCIAL SERVICES DESIGNEE, I REFERRED FAMILIES WHO QUALIFY FOR THIS SERVICE. I FOLLOWED UP WITH THESE FAMILIES TO ENSURE SATISFACTION. I HAVE NOT HAD ANY COMPLAINTS OF CARES, SERVICES OR STAFF. eVERY FAMILY i INTERVIEWED WAS COMPLETELY SATISFIED. I WILL USE THIS COMPANY FOR MY PARENT'S PRIMARY CARE WHEN NEEDED. THANK YOU TO THE STAFF OF HOME INSTEAD FOR PROVIDING A WONDERFUL SERVICE TO OUR AREA SENOIRS AT HOME.
From Home Instead Senior Care - Overland Park, KS
Home Instead Senior Care is a non-medical provider of personal care, companionship, meal preparation, light housekeeping, medication reminders, errands, incidental transportation and even Alzheimer's and dementia care. Our CAREGivers encourage, assist, and stimulate our clients in a variety of activities that improve their quality of life and help them maintain their independence. All of these services allow a senior to stay HOME INSTEAD for a longer period of time.
Home Instead Senior Care - Caregiver Skills
Safety training on home safety, avoiding injury and falls, preventing strain and pain, safety in the kitchen, cautious cleaning, safe driving, outdoor safety hazards, and disease protection and prevention.
Basic training on emergency situations including stroke, falls and fractures and sudden illness, communication tips including communicating to those with dementia or Alzheimer's, activities for seniors to engage in, mealtime preparations, housekeeping tips, signs of abuse, and tips on reducing caregiver stress.
Advanced training on understanding senior illnesses and conditions, depression in seniors, caregiver stress, in-home exercise for older adults, making mealtime fun, communication tips with the senior, their family, and the caregiver's franchise office.
Activity training including reminiscing activities, modifying activities, activities in facilities, adapting activities for those with impairments, different types of engaging activities for older adults such as gardening, mind builders, and crafts and hobbies, and getting a senior involved in the community in places like senior centers, worship services, volunteering and errands.
Features of Home Instead Senior Care - Overland Park, KS
- Full-service agency. (We directly employ the caregivers we work with.)
- Agency extra: Each Home Instead Senior Care® franchise office is independently owned and operated.
Range of services
- Companion care
- Range of services extra: hospice support, Alzheimer's and other dementias care, chronic conditions
- We interview every team member in person
- We check references
- We check driving records
- We confirm legal U.S. residency
- We require drug screenings
- Staff members receive ongoing/continuing training
- Family Communication
- Transition Issues
- Memory Care
- Training areas extra: the aging process, how to keep the client and CAREGiver℠ safe, building relationships, Alzheimer's or other dementias care
- We handle payroll, benefits, and taxes for our caregivers
- Our business is bonded and insured
9331 West 87th Street
Overland Park, KS 66212
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