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Reviews of Visiting Angels of Newburyport
Concerned Professional August 31, 2011
I visited this facility
I used to use Visiting Angels for my clients but stopped after I ran into a few problems with them. But they do have a few things in their favor. For starters, their rates are reasonable for both hourly and live-ins (in addition to an active live-in program, they offer escorts to physician visits, elder companions, and PCAs) . And their communication was always excellent. They always kept me in the loop with scheduling and problems solving. Also, the owner is accessible.
On the negative side, the staff isn't as well trained or oriented to client needs as I would hope them to be. I always had the sense that they'd grab a case and then chase their tail trying to fit the right person to the job.
I was also disappointed by the way they handled a particular case involving one of my clients who struck his wife. It was very uncharacteristic of him , and he told his wife's caregiver about it"”but instead of involving me, they called protective services right away. It was a mess and didn't have to be.
About Visiting Angels of Newburyport
Visiting Angels of Newburyport is an in-home care provider serving Newburyport, MA and the surrounding area. Visiting Angels of Newburyport offers non-medical services in the home, such as meal preparation, housekeeping, and transportation.for more details on home care services and rates.
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