Reviews of Home Instead Senior Care - Mt Juliet, TN
Anonymous D. January 18, 2016
I am a current client of this provider
We are currently using Home Instead Senior Care for my son. They don’t do a whole lot, actually, because they are not allowed to. They give him a bath and get him dressed. I am not really happy with them.
We are concerned about any potential dissatisfaction you may be experiencing.
We pride ourselves on providing high quality, personalized care to our customers and want to immediately address any issue. Please contact us at 615.553.4297 and ask for Maggie Lea, Owner so we can discuss and resolve this issue for you.
Caring108813950 July 29, 2015
I am a past client of this provider
Home Instead came in two times, and I was really not pleased with them at all. My husband was over 200 pounds, and I needed somebody that could help me transfer him like when I needed to get him up to go to the bathroom. The person they sent out could only lift 50 pounds after me being very specific about a lot of things. I was not really happy with them. They were a big disappointment for me. They came out for one week, and they sent two different people out. They didn't know how to handle him because he weighed too much. They did send out a different person a couple of days later, and she was great, but soon after that, my husband went downhill, and I just told them to quit coming. I even got charged, and I don't understand what they charged me for, but I was so frustrated, I haven't even followed up on it.
First and foremost, let me express our deepest sympathies for the passing of your husband. We were honored to be a part of his care team, and we are thinking of you during this difficult time.
I am sorry you weren’t completely satisfied with your experience. However, there are times when a client’s weight or weakened condition requires specialized equipment for transfers. This is for the safety of our CAREGiver and your loved one.
Please call me at (615) 444-3553 so we can get any billing issues straightened out.
Maggie Lea, Owner
pamelajane March 06, 2015
Home Instead in Mt. Juliet is an AWESOME partner to Rutland Place! They have helped so many residents stay independent whether there's a need for medication reminders or assisting residents in daily activities while rehabbing from a hospital stay, they will go the extra mile and do whatever it takes to lend a helping hand. All of us at Rutland Place appreciate our relationship very much and highly recommend using this company.
Lisa2012 November 17, 2011
I am a current client of this provider
What an AMAZING place! After searching for the perfect company to watch over my grandparent's I came across HISC, They are dedicated to us, provide 24/7 care and on-call support, and no matter when we needed them or how short of a notice it was they were ALWAYS there. I truly hate that we had to go through so many other companies before we found HISC, but I am very Thankful that we did! THe Office staff is wonderful, and the caregivers are amazing! They truly go above and beyond!
From Home Instead Senior Care - Mt Juliet, TN
Home Instead Senior Care is a non-medical provider of personal care, companionship, meal preparation, light housekeeping, medication reminders, errands, incidental transportation and even Alzheimer's and dementia care. Our CAREGivers encourage, assist, and stimulate our clients in a variety of activities that improve their quality of life and help them maintain their independence. All of these services allow a senior to stay HOME INSTEAD for a longer period of time.
Home Instead Senior Care - Caregiver Skills
Safety training on home safety, avoiding injury and falls, preventing strain and pain, safety in the kitchen, cautious cleaning, safe driving, outdoor safety hazards, and disease protection and prevention.
Basic training on emergency situations including stroke, falls and fractures and sudden illness, communication tips including communicating to those with dementia or Alzheimer's, activities for seniors to engage in, mealtime preparations, housekeeping tips, signs of abuse, and tips on reducing caregiver stress.
Advanced training on understanding senior illnesses and conditions, depression in seniors, caregiver stress, in-home exercise for older adults, making mealtime fun, communication tips with the senior, their family, and the caregiver's franchise office.
Activity training including reminiscing activities, modifying activities, activities in facilities, adapting activities for those with impairments, different types of engaging activities for older adults such as gardening, mind builders, and crafts and hobbies, and getting a senior involved in the community in places like senior centers, worship services, volunteering and errands.
Features of Home Instead Senior Care - Mt Juliet, TN
- Full-service agency. (We directly employ the caregivers we work with.)
- Agency extra: Each Home Instead Senior Care® franchise office is independently owned and operated.
Range of services
- Companion care
- Range of services extra: hospice support, Alzheimer's and other dementias care, chronic conditions
- We interview every team member in person
- We check references
- We check driving records
- We confirm legal U.S. residency
- We require drug screenings
- Staff members receive ongoing/continuing training
- Family Communication
- Transition Issues
- Memory Care
- Training areas extra: the aging process, how to keep the client and CAREGiver℠ safe, building relationships, Alzheimer's or other dementias care
- We handle payroll, benefits, and taxes for our caregivers
- Our business is bonded and insured
2494 N. Mt. Juliet Rd., 100
Mount Juliet, TN 37122
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