Right at Home East Valley Phoenix


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Reviews of Right at Home East Valley Phoenix

based on 32 Reviews

Arlene Betterman July 15, 2016

I am a past client of this provider

Right At Home helped my family by coming to our home 3x a week to provide care for my husband. One of the caregivers came to our home just to get my husband up for breakfast. Thank you, So far everything has been going well, If I need more help I will be contacting them in the up coming months.

Patricia673001 June 17, 2016

I am a past client of this provider

Patricia B. was wonderful helping us get to our appointments and other places we needed to be. She was happy, friendly, and was very dedicated. We could not have been happier with how we were treated.

SJ5 April 23, 2016

I am a past client of this provider

I had a caregiver from Right at Home who couldn’t handle my husband to transfer him and dropped him on the floor. After a month and a half, she never got comfortable doing it on her own, and I couldn’t see paying for three hours when I had to be here half the time to help her. They should listen to the client's needs; originally I told them I needed somebody big and strong enough to handle him.
Provider Response

Here at Right at Home of East Valley Phoenix, the safety of your loved ones is our number one concern. We take great pride in our caregivers. All applicants are extensively pre-screened prior to beginning their employment with us. Once they have met our high standards of care, they receive ongoing training to help increase job-related competence.

In this particular case, we had scheduled two training sessions with the caregiver, SJ5, and the client to make sure that everyone was comfortable with different transfer techniques. Our caregiver on this case has over 10 years of experience providing excellent care to clients and their families. After we arrived for the first of these training sessions, we were told these sessions were unnecessary by SJ5, as our caregiver had arrived early and had already gotten him into the shower. We waited until the client was finished with his shower, where the caregiver was supervised while she performed a stand pivot transfer. The caregiver received one piece of advice from our professional staff and SJ5 said that she felt comfortable with the caregiver’s skill level. After showing up for the second training session, we were informed again by SJ5 that our session was unnecessary as the caregiver had already gotten her husband into his chair with proper technique. We were told twice by SJ5 that our caregiver did the job correctly and that she had no complaints.

This caregiver did work with SJ5’s husband for 2 months. SJ5 did eventually let us know that she would be more comfortable with a male caregiver for her husband. We informed her that we would get a male caregiver right away, as the comfort of our valued clients is important to us. We left the house that morning to start staffing this particular case with a male caregiver. By that afternoon, she had called us to inform us that our services would no longer be needed. SJ5 did inform our staff coordinator that she had no complaints about our female caregiver and that she was more than capable and trained to handle her husband’s care, but she would no longer be needing our services.

If a caregiver is not a right fit for our client’s needs, we make every attempt possible to match them with a caregiver that may fit their needs better. We encourage disgruntled clients to call these issues to our attention, so we can be prompt and attentive in addressing each issue until our clients are satisfied with our own high levels of service. Our goal at Right at Home is to improve the quality of life for those we serve. Right at Home is your trusted homecare provider in the East Valley Phoenix area.

Reviewer25 December 31, 2015

I am a past client of this provider

Awesome service more than what I asked for .

Lucy Einess December 30, 2015

I am a past client of this provider

When I called Right at Home, I was overwhelmed and not sure where to turn for help. Once we had them come I was feeling safer and less overwhelmed. Our caregiver, Becky, was always so willing to help anytime we needed her. She was extremely patient. It was a relief for me to have help in my home with my husband.

Carrie Brown December 19, 2015

I am a current client of this provider

I bonded with my caregiver from Right at Home in no time at all. She is well-trained, efficient, very compassionate and caring. She came to me after I'd had a major spinal fusion surgery. I had never replaced her since then. She is a God sent blessing.

Bobbie W. December 18, 2015

I am a past client of this provider

Awesome people. They saved me and my family member. Excellent care and co-operation and they were awesome in finding caregivers to match my family's personality and needs. EXCELLENT.

DB196521 December 09, 2015

I am a past client of this provider

I want everyone to know how wonderful your girls were to me and George. Melaney is one of the nicest girls you have working for you. I will highly recommend your company.

Ed Hoffman October 28, 2015

I am a current client of this provider

Great caregiver! They have friendly staff.

ALS4563 September 24, 2015

I am a past client of this provider

As a 24/7 caregiver for my son who has ALS I was stressed to the MAX!!! I decided to call Right At Home and see what it was about. For 3 years now I have had 2 awesome caregivers, they both were a perfect fit for my son and myself. My caregivers were on time consistently for 3 years, my son was a movie buff and a comic-con fan and the company was able to match his needs and interests for me. My whole family loved these caregivers including my grandkids. Our caregivers were always willing to put in more hours or adjust their schedule to help us. They were extremely knowledgeable with the hoyer lift and the handi-cap van. I will recommend right at home to anyone that needs anything from basic help to full on care like my son required.

SandM August 17, 2015

I am a current client of this provider

My husband was coming out of an assisted living home and I didn't know what my options or needs were at the time. Right At Home worked with me and found the perfect solution. Or caregiver was dependable and honest. I would recommend this company to anyone needing a kind, caring solution.

LMcCoy August 13, 2015

I am a past client of this provider

Before Right at Home came into my home I had another care provider, I was extremely stressed out, I was left alone up to 4 hours at a time, I was ignored by my caregiver and many items had been stolen from my hours, you name it, it disappeared. A friend who also works for RAH as a caregiver recommended that I call her company, I need 24 hour care. As soon as I spoke to Raychel at the office they had someone out to my house to do an assessment within the hour. We started care 2 days later. They sent an Angel by the name of LouAnn, she stayed by my side and treated me like a human being and actually listened and cared for me like I deserved. I am now in assisted living but would recommend ANYONE to call Right at Home, you wont be disappointed. They have a 100% satisfaction guarantee. They are great and the VERY best I've ever had. I only wish I had found them 3 years ago when my husband was so sick.

EEvans85298 June 26, 2015

I am a past client of this provider

I have never heard of in home care before and it never crossed my mind until my mother needed help. I was extremely nervous because my mother lived by herself and I needed to get her into assisted living but in the mean time I was on a waiting list I was given 3 numbers to call for in home care. Right at Home was listed and I called. I am so grateful and thankful that I did- it was a Saturday and they started services that VERY DAY. They are professional and they don't have an answering service they answer 24/7 I called numerous times and always spoke to a live person. All the ladies that helped were just WONDERFUL. Thank goodness for Right at Home!

Kay Kennedy June 22, 2015

I am a friend or relative of a resident

I called Right at Home because I was in need of assistance for my husband a couple of times a week. Now since we use Right Home, I am able to spend 2 days a week out of the house without having to rush home to him. Our caregiver is very conscientious and does a great job. Also, the office staff is always responsive, and our needs have always been met.

NLothGilbertAZ June 12, 2015

I am a current client of this provider

After hiring right at home I am feeling less stressed, safer and over all happier. All of the staff members from our caregivers Maxing and Hope to the office staff Raychel have been WONDERFUL. I was extremely stressed before having these wonderful caregivers in my parents homes. Now I know that no matter what comes our way we have the stability and knowledgeable staff with Right At Home.

Linda Halker June 06, 2015

I am a past client of this provider

While Right At Home was in our home, we were very relieved. They were helpful and professional. Our caregiver, Lindsey, handled my husband very well. We will be back in the valley in December and will use this company then and every time we visit the valley.

Caring74960350 December 27, 2014

I am a past client of this provider

I was very happy with the caretaker they provided. I had the same caretaker the entire time. This was important. She was always on time and dependable. She was very competent and was very good with my husband.

Frances & Reisty October 31, 2014

I am a past client of this provider

We very much appreciated the timely manner your company accomodated our needs. The staff was professional, pleasant, and very helpful.

Linda94703050 June 19, 2014

I am a past client of this provider

Everyone in your company that I had contact with were very professiional and caring. My Dad was a very trying person to work with. You never gave up on him! Mark would even stop by and visit when Dad refused to accept help.

Kay20 January 23, 2014

I am a current client of this provider

Always courteous; were able to provide a qualified caregiver shortly after I contacted them. They are very cooperative with scheduling.

Mary68837850 September 27, 2013

I am a past client of this provider

My mom likes some of the caregivers at Right at Home. She has really quite excellent ladies, but I have some problems with them. I just felt that some of their caretakers were not experienced or dedicated enough because sometimes nobody would show up and that's not acceptable. One time a caretaker took my mom to the senior center and she forgot to go back and get her. I got a call from the center that mom has been there for a couple of hours already and nobody came to pick her up. I called up their office and they sent somebody to pick her up there. They actually have some personal conflicts with their manager that's why good people were leaving. Every time we have good caregivers, they would end up leaving because they had conflict with the management.

Nancy70256250 June 25, 2013

I am a current client of this provider

Their workers are always on time. If there is a problem, they always call and get a replacement if necessary. My needs have been met by this company.

Barbara40 June 25, 2013

I am a current client of this provider

Five stars!! Linda is wonderful with my father!

Carrie6 June 24, 2013

I am a current client of this provider

Twice in the apst two years Right at Home paired me with a very competent caregiver who provided the skills that I needed to help me cope with three major surgeries. Her experience, patience and cheerfulness were and are, keys to my recovery.

Jill5 April 30, 2013

I am a current client of this provider

Thank you for all your help with my mom.

Joann B. April 21, 2013

I am a current client of this provider

Good providers - on time.

Dan12 April 21, 2013

I am a current client of this provider

No one is perfect but a few can come close! I have never felt so defeated and alone but mark and his crew gave both of us comfort. Our lives have improved due to their compassion. Their office staff was more than excellent.

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From Right at Home East Valley Phoenix

Right at Home provides in-home caregiving services for thousands of families across the nation. We offer companionship and help with everyday tasks that have become challenging for an aging person. This may include things like meal preparation, laundry, housekeeping, hygiene and grooming. We also offer services for those with special care situations caused by numerous medical conditions such as Alzheimer's disease and other dementias. Call us to learn more about the specific services we provide.

Custom Care Plan

From the moment you call, we begin considering the specific needs of your loved one. We ask questions during the initial call or meeting to form a basic needs assessment. After discussing your particular situation, we will prepare an initial Custom Care Plan and then work with you to fine tune that Care Plan based on your loved one's specific needs. Once the plan is agreed upon, your local Right at Home team matches the right caregiver to implement the plan.

Caregiver Training and Care Supervision

Every Right at Home caregiver goes through an extensive interview process, including background checks. Once hired, caregivers are trained through Right at Home University to ensure that they're able to deliver the care set out in your loved one's Custom Care Plan. Before providing care, they're bonded and insured.

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