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Home Instead - Martinsburg, WV

1288 Winchester Ave, Martinsburg, WV 25401

(800) 558-0653

Verified Partner

4.8

(21 reviews)

Offers Home Care
Top rated on Caring.com

2020

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Reviews of Home Instead - Martinsburg, WV in Martinsburg, West Virginia

4.8

(21 reviews)

    Top rated on Caring.com

    2020

    West Va

    5

    June 9, 2023

    I am a current client of this provider

    Since availing myself of their services, staying alone in my own home makes my life easier. Their staff is very professional and responsive to my needs. They help with all the little daily chores which wear me out, I am so grateful to have them.

    tiggerriffic

    5

    November 19, 2020

    I am a current client of this provider

    the agency is great placing caregivers for the schedule that best fits your needs. The caregivers are on time, neat and very friendly. We have had very good relationships with any of the girls that have been hear, almost like family.

    Ken

    5

    September 10, 2020

    I am a past client of this provider

    Esther was absolutely fantastic. Hard worker, friendly and just great. We would love to have her again.

    Anna

    5

    September 6, 2020

    I am a current client of this provider

    Caregivers are kind, go all out, very friendly, and they make sure my needs are met. They keep me safe.

    Lucy

    5

    July 4, 2020

    I am a current client of this provider

    Excellent services received.

    Karyn

    5

    June 25, 2020

    I am a current client of this provider

    Bree is the definition of a caregiver. We are so blessed to have her as our father’s caregiver. There is a dedication to her that is overwhelmingly evident in her day to day interactions with him. She exudes patience, compassion and overall professionalism which is astounding. We are so thankful to have her.

    PaulBrowne

    1

    June 25, 2020

    I am a past client of this provider

    This in home healthcare assistance agency does not adequately train and supervise its care providers. They are absolutely incapable of providing the kind of care and stimulation that my wife with dementia needs. After one month, I discontinued their service.

    PenneyAnne

    5

    June 18, 2020

    I am a current client of this provider

    There isn't anything that I eould have wanted to know up front that the staff didn't make knowledgeable to me from the start. They made sure I was completely informed the first day on the phone when I made the initial contact & then 2 days later when the Coordinator came to review my needs. My only wish is that Home Instead participated in the WV Aged & Disabled Waiver Program thru Potomac Highlands. I wish I could afford to have staff in my home every day for 4-5 hours just for my safety but I'm unable to afford it. Other than that, the staff & my Caregiver has been wonderful. They go above & beyond to make sure I'm safe & cared for.

    Barbara

    5

    June 17, 2020

    I am a current client of this provider

    Caregiver, Esther S., is a wonderful person. I look forward to every visit.

    Kenneth & Donita

    5

    April 16, 2020

    I am a current client of this provider

    Bree has done a fantastic job in all areas at our home. She is efficient, self-motivated and has a wonderful personality. in short, she is a pleasure to work with!

    ADH daughter

    5

    March 25, 2020

    I am a current client of this provider

    The companions have been warm and caring to my mother and tended to the needs I have requested. The office staff has been fantastic with changes of schedule, handling concerns and questions.

    Lisa

    5

    December 20, 2019

    I am a current client of this provider

    Everyone goes above and beyond to help with your needs. This is a great organization that meets the needs of our community. It gives me and my family peace of mind knowing they are there for us and our loved one.

    Joe

    5

    July 22, 2019

    I am a current client of this provider

    Christy is always here on time and always pleasant. She has changed her schedule to accommodate us because she is so good with my father. I’m very happy with her care!

    Betty

    5

    July 17, 2019

    I am a current client of this provider

    We, the family and I, have found Christy to be friendly, capable, competent and willing to do anything we have asked her to do. She is timely, never late, unless she calls to alert us. We all, my husband, my children and myself, appreciate the excellent care she gives us. Even laughing at my husband’s very silly jokes.

    Sue

    5

    July 15, 2019

    I am a current client of this provider

    I appreciate what all Ginger, Kellie, and Christy does for you. Especially, being here to read for me and take me to my doctor appointments. I like the way the office staff keeps me informed and helps me with questions I have.

    Barbara

    5

    June 19, 2019

    I am a current client of this provider

    I love the caregivers that I have through Home Instead. They always know what I need and how to help me. Having someone to come to my home and help me to stay in my home is important to me.

    M Beverley

    5

    April 19, 2019

    I am a current client of this provider

    I have had the pleasure of using Home Instead several times for myself and others in the family. They are so personable to work with and provide excellent care. I have and will continue to recommend them to anyone. Marshall

    Shirley

    5

    March 30, 2019

    I am a current client of this provider

    I have been highly satisfied with the service that I have received from Home Instead. The people at the office are really helpful also.

    Vjwrn

    5

    March 20, 2019

    I am a past client of this provider

    The staff in Martinsburg were so caring and wonderful , the schedulers , the staff. They were a godsend to me in caring for my dying mother. I cannot thank you all enough for the care and love you gave her and me . Thhank you and god bless

    Anne Teresa

    5

    December 29, 2018

    Other

    Caregiver is always on time and she is flexible if schedule changes are needed. We couldn't do without her.

    Cherylmc

    5

    May 21, 2018

    I am a current client of this provider

    All the caregivers my parents had were wonderful! Always on time and always very engaging! Very accurate with their record keeping. My parents loved them! They were sorry they couldn't bring them when they had to move into assisted living.

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    Services and Amenities of Home Instead - Martinsburg, WV in Martinsburg, West Virginia

    Agency Type

    • Full Service Agency
    • Agency Extra: Each Home Instead franchise office is independently owned and operated.

    Range of services

    • Companion Care
    • Range Of Services Extra: hospice support, Alzheimer's and other dementias care, chronic conditions

    Types of care

    • Transportation: Yes
    • Doctor Visit Companionship
    • Light Housekeeping

    About Home Instead - Martinsburg, WV in Martinsburg, West Virginia

    Founded more than 25 years ago in Omaha, Nebraska, Home Instead provides individualized, compassionate care to aging adults with the goal of helping them live independently for as long as possible. The company has more than 1,200 locations worldwide and employs more than 100,000 Care Professionals. Its team is trained to provide attentive, professional care, including companionship, personal care, medication reminders, transportation, meal prep, and housekeeping assistance.

    Home Instead Care Pros who specialize in dementia care for seniors living with conditions such as Alzheimer’s or Parkinson’s disease. When a client’s condition begins to decline, Home Instead Care Pros can offer compassionate end-of-life support.

    Families working with Home Instead are consistently happy with this agency’s service. Many agree that the Care Pros provide pleasant, responsive care and go the extra mile to ensure that Clients feel safe, secure, and independent.

    What You Need to Know About Home Instead

    • Founded in 1994 in Omaha, Nebraska
    • More than 1,000 locations in over 10 countries around the world
    • Offers in-home personal care, nursing care, dementia care and companionship for seniors
    • Home Instead is known for its kind, well-trained Care Pros and individualized care plans
    • Provides a la carte services including meal preparation and transportation who seniors who don’t require comprehensive in-home support
    • Uses technology to keep clients connected with Care Pros and loved ones and to promote in-home safety

    What Home Care Services Does Home Instead Provide?

    Personal Care Services

    With a dedication to preserving the dignity and independence of clients, Home Instead’s Care Pros provide personal care services that include:

    • Help with mobility, including standing, grooming, walking, and getting in and out of bed
    • Medication reminders
    • Assistance with activities of daily living (ADLs), including bathing, dressing, and toileting
    • Grocery shopping and assistance with other errands
    • Light to moderate housekeeping assistance, including laundry
    • Transportation to and from appointments or visits with loved ones
    • Regular companionship

    Personalized care plans are provided for every client. These plans include detailed information about the client’s condition and needs, as well as an outline of the services that are to be provided to the client.

    In some cases, personal care services may be combined with other services, including dementia or nursing care, depending on the clients’ health.

    Alzheimer’s and Dementia Care

    Home Instead employs experienced, trained Care Pros who are able to provide person- focused dementia care for seniors who are living with Alzheimer’s disease, Parkinson’s disease, or other forms of dementia. These Care Pros offer personal care services, along with the following:

    • Assistance in establishing a stable daily routine
    • Meal preparation
    • Positive reinforcement
    • Assistance with social skills
    • Transportation to and from appointments, errands, and visits with loved ones

    Care Pros in this role take time to understand clients’ life histories and to focus on the person they were before dementia. Just as with the company’s personal care services, each dementia care client undergoes a comprehensive assessment and is assigned a care plan. This plan is reviewed regularly and adjusted to meet changing needs.

    Hospice Support

    When a senior is nearing the end of their life, hospice support can be there to ensure the comfort of them and their family members. Hospice support Care Pros can help with hygiene, medication administration, and basic housekeeping for seniors, as well as provide nutritious meals and supportive care for family members, enabling loved ones to spend as much time with seniors as possible as they approach their final days or hours.

    Meal Prep & Home Helper

    Home Instead offers basic housekeeping and meal preparation services for seniors who require a little extra help around the house. The company’s Meal Prep & Home Helper service can include assistance with tasks such as laundry, dusting, and vacuuming, as well as the preparation of nutritious meals that meet any dietary requirements set forth by clients’ healthcare providers.

    Transportation

    Home Instead provides safe transportation to and from clients’ destinations. Aging adults may use this service when they need help running errands such as grocery shopping or picking up a prescription, or when they’d simply like to spend the day shopping or visiting with friends. Transportation services from Home Instead can be arranged at predetermined drop-off and pick-up times, or Care Pros can accompany aging adults on errands and provide assistance and care throughout.

    Companionship

    Many aging adults face isolation and loneliness. This is especially true for those who’ve lost a spouse or who don’t have family close by. Home Instead Care Pros strive to build meaningful connections with clients. Companions visit seniors regularly on a schedule that works best for the client. These visits offer seniors a time to enjoy meaningful conversation while engaging in a game of cards, a puzzle, time outdoors, or other activities.

    What People Are Saying About Home Instead

    Clients and family members often speak highly of this agency’s dementia Care Pros and the attentive, compassionate care they provide to seniors. One family member provided a five- star review of the company, saying, “They have all been kind, caring, and attentive to my mom’s ever-changing needs that go along with her dementia. They have been with us and for us every step of the way. I would recommend them to anyone.”

    Other clients point to the meaningful relationships they’ve formed with Care Pros. One client said, “The lady who comes and helps me is wonderful. We get along really well and she is really nice. we also have a lot of fun together,” while another client’s family member provided a raving review of Home Instead, saying, “It was wonderful dealing with the staff. Charlene was extremely helpful and very accommodating to our needs and schedule. She worked very long and hard to make sure that everything was in order and everything would run very smoothly. She is still in contact with us and helping us in any way she can.”

    How Much Does Home Instead Charge for Home Care?

    Home care costs vary based on several factors, including the type of services required, how often one needs assistance, and the timing of the services (i.e., overnight vs. daytime care). Where you live also has a significant impact on the cost of home care, as national chains scale their local prices to the cost of living in a given area.

    When planning for home care costs, keep in mind that the national average cost is about $26 per hour, though prices in your location may be higher or lower. You can contact a Family Advisor to learn more about home care costs and payment options in your area.

    Who Should Consider Home Instead?

    Home Instead’s Care Pros are dedicated to preserving the dignity and independence of aging adults who need help managing daily tasks. This company is an excellent care option for those in need of services such as:

    Personal care: Seniors who need help with ADLs, including medication management, grooming, and mobility, can benefit from the help of Home Instead’s Care Pros.

    Dementia care: Home Instead Care Pros can provide specialized care for seniors who are living with Alzheimer’s disease or other forms of dementia. Care Pros have been specially trained to provide personal care and enhanced services that increase the quality of life for these seniors.

    Companionship: Care Pros are dedicated to helping seniors fend off loneliness by building meaningful, fun relationships through their companionship services.

    Hospice care: When seniors are nearing the end of their life, Home Instead’s Care Pros can provide support to ensure the comfort of seniors and their family members.

    How to Get Started with Home Instead

    Contact a Family Advisor for more information about Home Instead’s offerings in your area and to connect with a local home care provider. Our knowledgeable Family Advisors can provide one-on-one guidance to help you find the best home care service for your needs and budget, all at no cost to you. No matter where you are in the process of choosing a home care provider, a Family Advisor can help.

    Map of Home Instead - Martinsburg, WV

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    The material on this site is for informational purposes only and is not a substitute for legal, financial, professional, or medical advice or diagnosis or treatment. By using our website, you agree to the Terms of Use and Privacy Policy

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