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BrightStar Care Madison Madison, WI

3240 University Ave, Madison, WI 53705

(800) 558-0653 (Call a Family Advisor)

4.5

(312 reviews)

Offers Home Health Agencies and Home Care

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Reviews of BrightStar Care Madison in Madison, Wisconsin

4.5

(312 reviews)

    Employer of Choice 2024
    Home Care Pulse Certified 2024

    catchick1961

    5

    February 25, 2024

    I am a past client of this provider

    I have had brightstar for 3 years for my mom who has dementia. The caregivers are always pleasant and helpful in getting her to do activities. Mom loves to go for walks so they would take time each visit to get her outside on nice days. Sometimes working in the garden. They also help with meal prep and light housekeeping. Emily W has been with mom almost from the start and even though I have had to keep rearranging the schedule due to cost she was still coming 1 day a week. Cindy R has been with mom almost 2 years gets mom laughing and she sometimes plays the old records for mom and they dance around the living room. I have now had to go another route for care but I would recommend BrightStar to everyone that needs assistance. It gives me peace of mind knowing that my mom is well cared for when I can't be there.

    Kristine C_1

    5

    February 21, 2024

    I am a current client of this provider

    When they are not here, I have problems doing things. They are the ones who drive and help with my errands. I like the caregivers, they are always nice and helpful.

    Sarah S_14

    2

    February 13, 2024

    I am a current client of this provider

    Their inability to provide staffing and refusal to work with the MCO has been awful. They need to have better communication with staffing challenges. They refused a contract with the MCO with our client so billing has been messy.

    Darren D

    5

    January 22, 2024

    I am a current client of this provider

    They help with my blood draws. I like the person who comes out. They are pleasant.

    Michael B_60

    5

    January 18, 2024

    I am a past client of this provider

    It was very helpful. Heather was an awesome caregiver.

    Anna R_8

    5

    January 11, 2024

    I am a current client of this provider

    The person who comes is a wound care specialist. She is exceptional. The nurse who comes is excellent. She's very transparent and flexible.

    Arutha A

    5

    December 27, 2023

    I am a current client of this provider

    They do a good job giving me baths and helping me with my hair. I would recommend them because they are dependable and do a good job when they come out to help me.

    Anonymous_1702722301

    4

    December 16, 2023

    I am a current client of this provider

    We switched to two days a week, and I like to be by myself. I need the help, though. I would recommend them because they are very professional, and when they came and interviewed me, they sent one person to me and that is all it took for me to want to start with them.

    Jenn G

    5

    December 5, 2023

    I am a current client of this provider

    The agency has answered all of my questions, and they look to match caregivers to Enid well. They are very responsive, and the caregivers have been excellent.

    Julie M_20

    4

    November 20, 2023

    I am a current client of this provider

    Our care provider Kayla, she is outstanding, and she communicates well with our family and any concerns that she has. Now we have an awesome team but when we first started it was difficult for people to fill in the times, and we are using two companies to be able to do that.

    William "Bill" W_2

    3

    November 10, 2023

    I am a current client of this provider

    They could clean more in order to have a greater impact. They could bring stuff with them, BrightStar wanted to know if I had the cleaning supplies, and I don't.

    Jerry T_11

    5

    October 24, 2023

    I am a current client of this provider

    It's been very helpful because I had surgery and my ability to get around isn't so good. They help me with everything around the house and keeping me clean. I would recommend them because they have given me a good experience so far.

    Jacque S_2

    5

    October 17, 2023

    I am a current client of this provider

    Karen is exceptional and taking care of Peter and keeping him clean. I would recommend them because they are efficient.

    Frank M_22

    5

    October 6, 2023

    I am a current client of this provider

    They have made the experience positive with good personnel and excellent response to questions. The agency is efficient and its personnel is excellent.

    Anonymous_7598

    5

    September 22, 2023

    I am a current client of this provider

    They're a thing I can't do because of my stroke, and they do it successfully. The workers have been doing pretty good, that is why I would recommend them.

    Anonymous_5505

    5

    September 13, 2023

    I am a current client of this provider

    They have help with him being able to live independently. The caregivers have been consistent and reliable.

    Patricia K_15

    5

    September 9, 2023

    I am a current client of this provider

    With the longevity of having the company, BrightStar Care has shown up when I need them the most, such as the morning of when my husband passed away. They are dependable, training and retraining is part of their program.

    Pat R_5

    5

    August 11, 2023

    I am a current client of this provider

    They clean my house, and sometimes they make me food. They are very dependable, I love my caregiver.

    Jane _10

    5

    July 27, 2023

    I am a current client of this provider

    They are very reliable, and I can actually depend on them coming. The professionalism of the caregiver and the communication is good.

    Shields E

    5

    July 26, 2023

    I am a current client of this provider

    They've helped me the most by providing care and building a relationship with my client. They have helped me feel comfortable when I'm not able to provide a car for my dad. I like that they have backup care and that they work with the insurance company.

    Tom D_7

    4

    July 6, 2023

    I am a current client of this provider

    It would be nice if they had more availability of caregivers. They're very professional over the phone when you have to call them.

    Anonymous_7479

    4

    June 21, 2023

    I am a current client of this provider

    She does things that are essential that I can't do and takes my mom to the store. The caregiver helps her get groceries and little things during the week. I feel that at times the caregiver could do to help her out, even though my mom isn't asking for it. My mom doesn't let me see her binders.

    Anonymous_7453

    5

    June 21, 2023

    I am a current client of this provider

    They enable me to schedule a surgery. I like that they are organized and they have well-staffed people.

    Cathy G_10

    5

    June 12, 2023

    I am a current client of this provider

    The three days she's here I don't have to worry about them at all. I like Kayla, our caregiver. She's great with my parents. She's cheerful and keeps them engaged.

    Susan S_68

    4

    June 6, 2023

    I am a current client of this provider

    I get charged for 2 hours, and it always takes less than an hour or half an hour for the services.

    Ann A_10

    4

    May 22, 2023

    I am a past client of this provider

    I looked forward to seeing them every day. They helped me just get by every day. I liked that the people that came knew what they were doing.

    Gail L_3

    5

    May 4, 2023

    I am a current client of this provider

    I had let the house go then I had to stay in the hospital for two months so there were a lot of things to do here, and my caregiver is great at makings things easier for her. I would recommend them because I really like my caregiver.

    Kevin C_5

    4

    April 27, 2023

    I am a past client of this provider

    They could have made my life easier by having someone exactly what needed to be done. When I first started with them, I was eligible for a grant. It was nice as I had a regular caregiver and all of a sudden, they could not find a worker. I got different caregivers and I had to explain what was going on.

    Jennifer M_23

    5

    March 24, 2023

    I am a current client of this provider

    They make sure that she is safely getting the things done that she needs in the morning. I like that they have worked with my mom to get caregivers that work well with her.

    Michael M_77

    5

    March 23, 2023

    I am a current client of this provider

    They responded quickly when we call them. It feels like they know us as we know them. I like that Eden all the way to the caregiver, there is consistency.

    Barbara B_57

    5

    March 21, 2023

    I am a current client of this provider

    I appreciate that they come to my home. I like Bright Star's availability, timeliness and responsibility.

    Walter S_9

    5

    February 13, 2023

    I am a past client of this provider

    The most helpful was her being able to get bathed. I like that I had no complaints about their services.

    Anonymous_3285

    4

    February 13, 2023

    I am a current client of this provider

    They only drive me to appointments but it is very helpful. However, there were staffing issues once so I could not get a caregiver. The staff is friendly, helpful, and nice.

    Bill L_8

    5

    January 30, 2023

    I am a current client of this provider

    The caregiver provides showers, helps with dressing, and exercises with my loved one, which is all very helpful. I like that they are here on time when they are scheduled, so I'd recommend them.

    Cathy G_12

    5

    January 11, 2023

    I am a current client of this provider

    Keola took over and drove me over to the clinic along with my cat. I requested Keola, and she was scheduled for me to see her.

    Anonymous_226

    4

    January 9, 2023

    I am a current client of this provider

    They act as my hands if I need something done or traded or whatever. They take me shopping. The amount of time that the person stays. I would like longer hours.

    Annette _1

    5

    January 9, 2023

    I am a past client of this provider

    People were easy to talk to. They were very flexible and easy to work with. I could get care only when he needed it.

    Glenn C_1

    5

    December 19, 2022

    I am a current client of this provider

    They provide good care when the caregiver's here, and it allows me to get out of the house more without concern or worry. They've been timely, done what they said they were going to do, kept us informed, and they found a compatible companion that's worked out extremely well.

    Fern L

    5

    December 8, 2022

    I am a current client of this provider

    I get some free time with her here. I have had no complaints. They are very accommodating.

    Karen H_18

    5

    December 3, 2022

    I am a current client of this provider

    They have provided structure for the client and peace of mind for myself. They provided support for our family when we did not know how else to get that support.

    Christi W_1

    5

    November 29, 2022

    I am a past client of this provider

    They helped by being there. They were timely and competent. She had a wonderful caregiver, Yolanda.

    Eileen P_2

    5

    November 22, 2022

    I am a current client of this provider

    They help me the most by taking me for walks. I like the caregivers.

    Anonymous_6740

    5

    November 11, 2022

    I am a past client of this provider

    They helped the most by being helpful with daily hygiene and encouraging the client to do more exercises. I like that the staff are so caring, kind, understanding, and they are just really attentive to the pairing of caregivers to the patient.

    Nancy B_55

    5

    October 24, 2022

    I am a current client of this provider

    They have helped the most because she is getting more regular visits and care between the caregiver and the family, and it is taking the burden off of us. I like them because of the convenience and the consistency of the services.

    Gail & Bjorn T

    5

    October 18, 2022

    I am a current client of this provider

    They explained everything to me well. I appreciate the availability of the staff.

    Matt B_2

    5

    September 9, 2022

    I am a current client of this provider

    They allow me to do more of my own things. I like that it is easy to change schedules.

    Ron W_3

    5

    September 7, 2022

    I am a current client of this provider

    He helps me get organized. The caregiver I got, Aaron, is really helpful.

    Bernice _1

    5

    August 17, 2022

    I am a current client of this provider

    I'm used to doing my own work, so it's hard to keep them busy. It cuts down on your privacy. Mostly what I need them for is my husband, so when I have someone here, that all I have them here form.

    Anonymous_6357

    1

    August 10, 2022

    I am a past client of this provider

    He didn't get the care he needed. There should have been a program to help stimulate him. Often, the caregivers wouldn't show up.

    Mary K_42

    5

    August 4, 2022

    I am a current client of this provider

    The agency has helped us the most in providing services that we can't to Anne on a daily basis. I'd tell a friend that I like that they're very friendly and kind and they're good with their care.

    Charlene I

    4

    August 2, 2022

    I am a current client of this provider

    There is a variation in the people. Overall, they are very pleasant and very kind. Some of them are more helpful than others in terms of listening to what I have in mind to proceed to help me. There is such a variance between the people I have had. Currently, I have just one or two caregivers. Initially, there were a large number of people coming into my home and it was difficult to keep track of them.

    Tom C_8

    5

    July 25, 2022

    I am a current client of this provider

    They suggest solutions. I like how they provide good service.

    Carol _14

    3

    July 22, 2022

    I am a current client of this provider

    They could make my life easier by having more consistent caregivers. They need more help.

    Anonymous_6316

    5

    July 20, 2022

    I am a past client of this provider

    They helped Howard with his medication. The nurse was nice.

    Mary B_123

    5

    June 13, 2022

    I am a current client of this provider

    They do meal prep and clean my kitchen. I like the worker that they provide.

    Laurie B_11

    5

    June 2, 2022

    I am a current client of this provider

    They help me to feel like this is my home. I like the executive director.

    Kathy w

    5

    May 25, 2022

    I am a current client of this provider

    It's just been as needed but it has kept him safe which is the main thing. They have been very professional and responsive.

    Anonymous_6002

    4

    May 19, 2022

    I am a past client of this provider

    BrightStar Care needed to give more training and more explaining to the caregivers on what they are supposed to do and how well they need to do it. A few of the people who came were excellent, some were good and two of the caregivers were poor. BrightStar Care needs to have more consistency in the performance of the staff.

    Bea B_2

    4

    May 12, 2022

    I am a current client of this provider

    It's getting to the point where if I didn't have help, we might have to go into a home. They're making it so we don't have to do that. They are having staffing issues, like everywhere else. The people in the office listen and work with me to try to find what type of staff that I need.

    Anonymous_6020

    4

    May 4, 2022

    I am a past client of this provider

    They could have provided consistent caregivers. I had inconsistent caregivers and I didn't know in advance who would be coming. I found that stressful.

    Lornie S

    5

    April 22, 2022

    I am a current client of this provider

    They help me by being here on a regular basis to allow me to get away. I like that they are easy to access, but there aren't a lot of staff available.

    George P_14

    5

    April 7, 2022

    I am a current client of this provider

    We aren't faced with a new person every time. It's been a great impact on my life. The agency was willing to deal with a specific aspect that we needed help with.

    Connie M_10

    4

    March 28, 2022

    I am a current client of this provider

    They help her take a bath. They should have more availability.

    Anonymous_5849

    2

    March 28, 2022

    I am a past client of this provider

    They were not helpful to me at all. I really don't want them back. I would not recommend them at all. I had an accident and had feces in my underwear, and they did not even clean it out. It was sent through the washer. It was a mess.

    Nancy A_18

    5

    March 7, 2022

    I am a past client of this provider

    She did not understand that they were there to help her and that she did not have to entertain them. We liked that the nurse came out and talked to her about the care.

    Anonymous_5844

    4

    March 4, 2022

    I am a current client of this provider

    They have been responsive to our needs. There are issues with scheduling and getting enough workers. They have been cooperative. They cannot fill shifts.

    Anonymous_5747

    5

    February 18, 2022

    I am a current client of this provider

    they have given me a much needed break. They are very consistent and the people that they have taken care of them.

    Kristin K

    5

    February 16, 2022

    I am a current client of this provider

    My dad gets a break from being there all day. It's nice for my mom to have someone to talk to, besides my dad. The staff that we ended up with is very good.

    Alana H_1

    5

    February 4, 2022

    I am a current client of this provider

    BrightStar Care helps me to do things I am not able to do as I have MS and it is nice to know I have someone there for me to do things. They follow through with what you ask them to do. BrightStar Care does a very good job as I have had them for as long as I have been in this apartment. They listen to what you want to be done and I like that.

    Kathy _11

    5

    February 3, 2022

    I am a past client of this provider

    They were very helpful and accommodating and responsive. I really liked that they were willing to work with us we had some very specific needs and they were able to find someone very fast.

    Mark M

    5

    January 24, 2022

    I am a current client of this provider

    Doing what you ask them to do. They do great work.

    Mary "Karen" P

    5

    January 11, 2022

    I am a current client of this provider

    They provide me with personal care. The girl that comes is very friendly.

    John _19

    5

    December 21, 2021

    I am a current client of this provider

    They provide personal relief for me. I like the service and the flexibility.

    Sharon G_11

    5

    December 18, 2021

    I am a current client of this provider

    I am at ease and confident that Shane is taken care of. BrightStar is dependable. The individuals that come to the home are all skilled. You know you are getting good care.

    Anonymous_4874

    5

    December 10, 2021

    I am a current client of this provider

    The caregivers do things for me that I can't do for myself. The caregivers come on time and are always here. They are very competent.

    Carol P_18

    3

    October 20, 2021

    I am a past client of this provider

    It was minimal. They gave me three people, and I did not feel that BrightStar should have had her actively working after recovering from cancer surgery. They need healthier caregivers.

    Doris S

    5

    October 12, 2021

    I am a current client of this provider

    I am using a walker, and need help with showers and personal care. They have good knowledge and caring ways.

    Jack T_2

    4

    October 7, 2021

    I am a current client of this provider

    They come and give them a bath. They are very nice and it works for us.

    Betty E_11

    4

    October 6, 2021

    I am a past client of this provider

    They improved my life. The agency handles things to my liking and responsive.

    Dorothy B_19

    5

    September 29, 2021

    I am a current client of this provider

    They check in regularly to make sure everything is going okay with my moms care. It helps so that not everything is falling on our shoulders. I like that they make sure there's a connection between the caregiver and my mom.

    Steve N_3

    4

    September 22, 2021

    I am a current client of this provider

    I really like they are really nice to me. I know when they are coming and they do a good job.

    Tracy S_5

    5

    September 9, 2021

    I am a current client of this provider

    It gives me more time to do what I need to do. They show up when they need to.

    Anonymous_5237

    4

    September 9, 2021

    I am a current client of this provider

    They could make it more personable for him in terms of engaging with him. I think if the caregivers were more trained or engaged, that would be better.

    Theodore V

    5

    August 27, 2021

    I am a current client of this provider

    I have a terrible kitchen and they do the best they can with it. I have always liked working with them, because they are cheerful and friendly.

    Eva B_2

    5

    August 25, 2021

    I am a current client of this provider

    They give me ideas on how to improve. They are very competent, friendly, efficient, and on time.

    Brad K_1

    5

    August 24, 2021

    I am a current client of this provider

    They help me take a shower. I like that they always provide someone I need.

    Greg _1

    4

    August 19, 2021

    I am a current client of this provider

    She doesn't need as much care as she needed before. They were able to send people who my mom can get along with.

    Kathy S_31

    5

    August 5, 2021

    I am a current client of this provider

    I don't have to worry about her. They are there to help her with chores and make sure that she's taken care of. The people are so friendly. Anytime there is a change in the schedule, they let us know. It has been a lifesaver for my mom.

    Phyllis S_16

    5

    August 4, 2021

    I am a current client of this provider

    She has helped me the most with helping me shower. I like the girl that comes every week. She does everything she is supposed to be doing and is very well-trained.

    Sam M_1

    5

    July 19, 2021

    I am a past client of this provider

    They did everything I needed. Everybody there did what they were supposed to do.

    Bonnie _2

    4

    July 19, 2021

    I am a past client of this provider

    I didn't like that we had different people on different days and I have to explain things repeatedly. They would respond and let me know what was going on with Gene.

    Laurie D_5

    5

    July 9, 2021

    I am a past client of this provider

    The care at the beginning was great because I needed help with a lot of things. Now I do not need the services since I have healed, so the impact on my daily life is not as great. There is always room for imporvement. I would likely recommend them.

    David V_11

    3

    July 7, 2021

    I am a current client of this provider

    The services should have had better training. I would recommend more if there was more people staffed.

    Robert D_22

    4

    June 26, 2021

    I am a current client of this provider

    The caregivers that are here regularly come in and do their job. I need them to help me with things like cleaning the kitchen. They have some good caregivers and some not so good caregivers.

    Michele P_2

    5

    June 4, 2021

    I am a current client of this provider

    I can't clean because of debilitating pain. It used to take me over a week to clean my house so the services are life-changing. The company is kind of short on help lately so they can't always come to care for me. They also have not called me a few times when no one was going to be coming.

    Pat E_1

    5

    June 3, 2021

    I am a current client of this provider

    I really depend on it. There are certain things I can't do all the time but I know that they will be done.

    Anonymous_1573

    3

    May 27, 2021

    I am a current client of this provider

    They don't always show up. They need to make sure people show up for the shift and that the shifts get filled.

    Barb M_8

    5

    May 10, 2021

    I am a past client of this provider

    They made my life easier by them being there. My dad is in Madison and I'm in Minnesota. I would tell a friend that the my dad enjoyed the girls that came out.

    Rose Marie G

    5

    May 6, 2021

    I am a current client of this provider

    I am able to do some of the functions I am unable to do. Grocery shopping is one of the functions. The people you are helping can depend on them being there each week.

    Anonymous_4771

    5

    May 6, 2021

    I am a current client of this provider

    The conversations we have make my day-to-day life a lot happier. I like how the people who come to visit me are very kind and pleasant.

    Anonymous_249

    5

    April 23, 2021

    I am a current client of this provider

    I like having a professional who is available for the services that we need. The services we have used have changed a little bit. They just provide the service that I need. I feel confident in the service that they provide.

    clientowj

    3

    April 15, 2021

    I am a current client of this provider

    Not at all reliable. Poor communicators. They canceled four times out of 8 (in two week period) with 2 hours notice. They send aides who have never been here without informing us. They have a very high employee turnover rate.

    Doris K_1

    4

    April 13, 2021

    I am a current client of this provider

    If something unusual comes up, they get someone to help me. They could make sure that everyone they send to me is as good as my primary caregiver.

    Anne H_8

    4

    April 7, 2021

    I am a current client of this provider

    It allows us to sleep at night since they watch my parents. If more of the money that we paid would actually go to the people that are working that would be better. I asked them how much they make and it really should be more. The quality of people was variable. I would like to see them be paid more so they could be retained longer.

    Marilyn L_7

    4

    April 7, 2021

    I am a current client of this provider

    The person who's doing it is very very fast and maybe not quite as accurate when she makes the bed. She's not quite as neat as I would be if I had done it. I'd like them to be a little more careful with things.

    Mary T_18

    5

    April 5, 2021

    I am a current client of this provider

    The agency is helpful by getting good, capable and friendly people. I like that they are prompt, the people they pick are pleasant, and they do their job well.

    Nancy _12

    4

    March 25, 2021

    I am a current client of this provider

    I think it would help if they could have as much consistency and continuity in whom they send as possible. I know that is difficult, but it's also very highly prized. I like their flexibility, friendliness, and professionalism.

    Daniel B_7

    3

    March 24, 2021

    I am a current client of this provider

    I had a stroke so I need them. I need someone to cook for me. We are having trouble getting people here. Some won't show up and they have trouble getting a replacement.

    Dee _1

    5

    March 24, 2021

    I am a past client of this provider

    It's pretty essential. My sister and I both have full time jobs and wanted to care of him at home. I like the flexibility of the schedule and the caregiver's caring nature. I would tell a friend that I found them to be flexible and caring. They were also consistent with the caregiver. During covid we were able to get the same caregiver every time.

    Chuck E

    4

    March 24, 2021

    I am a past client of this provider

    The services were great, it was the whole situation that was difficult. The office staff were always great. They were always helpful.

    Rosemary F_3

    4

    March 2, 2021

    I am a current client of this provider

    They help me to clean up and bathe. They should give me the same caregivers and not change them up all the time.

    Rosemary "Rose" B

    3

    February 18, 2021

    I am a past client of this provider

    I always have to think of jobs that I had to give them. Some would just jump in and do the work, and others do not. One thing that I did not like was the hours of the last caregiver. She came from 4:30-7:30pm and I did not like that. I would like them to come early afternoon.

    Jere H_1

    5

    February 17, 2021

    I am a current client of this provider

    They've helped the most by being able to clean my house when I can't. I would tell a friend that they hire good people.

    Carol W_12

    5

    February 5, 2021

    I am a current client of this provider

    They have been reliable. I like that they are very supportive and up front. They are very friendly.

    Judy G_15

    5

    February 5, 2021

    I am a current client of this provider

    The caregiver cleans and gets her work done. She is very clean and thorough. I would recommend them because they are reliable and informative and patient.

    Deanna C_1

    5

    February 3, 2021

    I am a current client of this provider

    They help me get in and out of the tub. I have never had problems with getting people over here.

    Gloria C_11

    4

    February 2, 2021

    I am a current client of this provider

    They are good at making sure he is up in the morning. They do his laundry. They scrub is kitchen. I have nothing to compare BrightStar to. My brother in-law only gets one hour in the morning and one hour in the evening. It doesn't give them much time to do what he expects.

    Elderly person

    1

    January 26, 2021

    I am a current client of this provider

    I hired Brightstar to give my mom her medications twice daily and have her drink a prescribed amount of water at each visit. To me it seemed very straightforward. I hired this company because I had heard good things. Unfortunately over a three month period they failed to correctly follow the care plan at least a half dozen times. The biggest issue is that if they did not administer the medications or the water, the staff manager was not willing to send someone out to rectify the issue and give the medications or water, whichever was missed. She said they would only do so if the medications or the water prescription was not administered three times in a row, and she's not a doctor. Wow. At that point my mom would be at real risk. It seems to me that this company is still in business only because there aren't many alternatives for home care. Very very shocked at the management's lack of actually "caring".

    Bob F_6

    5

    January 19, 2021

    I am a current client of this provider

    They provide me a break, because my life is pretty boring with Coronavirus. It gets pretty lonesome. It gives me a break in the routine to have people come in. The workers are really a great help for me.

    Anonymous_4452

    4

    January 6, 2021

    I am a current client of this provider

    They could have availability. They could have more education for their employees.

    Christopher E_1

    4

    January 5, 2021

    I am a current client of this provider

    It is kind of difficult when you don't see the same person each time. I have to show somebody that is new what they need to do. I don't see the same caregiver every time.

    Pharis H

    5

    December 12, 2020

    I am a past client of this provider

    They did what I needed, and part of the time, I was utilizing them to evaluate how I was progressing in the areas that they were helping me with. They were able to get me to the point that I didn't need their care. They have very good and helpful people. They made life so much easier!

    Barb G_1

    5

    December 11, 2020

    I am a current client of this provider

    Everything she does when she comes here helps me. The girl I have coming here is very good.

    Karen H_21

    2

    December 7, 2020

    I am a current client of this provider

    The agency needs to train their cleaning people better so they do a better job. I get the staff for light cleaning and they could do a better job at cleaning. I have not been happy with them.

    Rick R

    4

    December 2, 2020

    I am a current client of this provider

    When we need them, they come so it's working out pretty well. It seems to work pretty good. They line people up for us.

    Vonyetta B

    5

    December 2, 2020

    I am a current client of this provider

    They help the most in providing daily care. I like that the company is consistent.

    Dorothy T_8

    5

    November 21, 2020

    I am a current client of this provider

    The services provided by BrightStar are a high impact because it relieves me of things I am unable to do myself anymore, and they assist me at night. I would recommend BrightStar because the caregivers are knowledgeable, friendly, and consistent in showing up.

    Madison Patient

    1

    November 19, 2020

    I am a current client of this provider

    I hired this company to administer morning and evening medicine for my mother. The meds were clearly marked MORN and EVE. Yet three days in, they had NOT administered two days of morning medicine and had administered the evening medicine in the morning. My mom's blood pressure was 192/140 by the end of the second day, she's 82. They nearly killed her. They sent a different person to the home every single time, zero consistency. Bad, Bad company, find another provider before you risk your loved one's life with Brightstar.

    Jean T_6

    5

    November 6, 2020

    I am a current client of this provider

    They are friendly and helpful. They are willing to do anything for me.

    John U_1

    3

    November 4, 2020

    I am a current client of this provider

    Again, we need more consistency in the people that show up. The ones that are not good, we spend all day trying to get them to do things. The quality and consistency of caregivers could improve.

    Chuck _2

    4

    October 27, 2020

    I am a current client of this provider

    We need them, we are not needing them as much now. It has been effective. I am not sure if they can do better. I have a hunch that all agencies have this problem. We have had a number of times where they could not supply someone for our schedule.

    Liz _1

    5

    October 20, 2020

    I am a past client of this provider

    The impact of BrightStar's services were high, because there was someone there for Shelly 24/7 because she constantly needed care. I liked that BrightStar had quick coverage to start when we had some cancellations.

    Stuart _2

    5

    October 8, 2020

    I am a current client of this provider

    It has improved my life and the services are great. I am not able to get around much, and they come in and stay till the housework is done. They come and they do a great job.

    Melody M_1

    5

    October 5, 2020

    I am a current client of this provider

    They've helped make sure my husband is safe when he showers, they keep him safe when he does his exercises which is very helpful. I like the friendliness of the staff at the office and their ability to listen and actually care.

    Beverly U

    5

    October 5, 2020

    I am a current client of this provider

    They do a lot of work for me. They help, I don't know what I'd do without them. They are always on time.

    Kathleen K_3

    4

    September 21, 2020

    I am a current client of this provider

    They are good conversationalist. They can give me a call when they are going to come. Sometimes I'm not here when they show up.

    John C_33

    4

    September 14, 2020

    I am a current client of this provider

    I just worry about getting the coronavirus. Most of the caregivers are pretty good. One man put the mop in a mop pale for me.

    Dennis S_11

    5

    September 3, 2020

    I am a current client of this provider

    Well they take care of my wounds. I do not have to do that on my own, and they give good advice on how to take care of myself. I like my nurse, she is very caring. She is efficient and professional.

    Linda S_35

    5

    August 21, 2020

    I am a current client of this provider

    The provider has helped the most in doing my laundry. I like the caregivers because they seem pretty good about cleaning the house.

    Marvin L_1

    5

    August 18, 2020

    I am a current client of this provider

    It has been pretty good. We have not had the same person come. It is someone new every time. A lot of them are students and one was from South Africa and very interesting to talk to. They just screwed around with the hours a little bit but we got that straightened that out. It was no big deal. They come in and are all business. They do their job well and then they leave.

    Anonymous_3967

    5

    August 5, 2020

    I am a current client of this provider

    They could do cleaning and personal care. They could do more for her. They are dependable for the most part.

    Peggy L_6

    5

    July 21, 2020

    I am a current client of this provider

    They do a good job at taking care of our needs. They educate the clients about self care.

    Linda W_29

    5

    July 20, 2020

    I am a current client of this provider

    They sit and talk with them. They are so helpful to my parents! It's always nice to have the same person around.

    Anonymous_3890

    5

    July 7, 2020

    I am a current client of this provider

    I have a bad back right now. They give me a towel bath. The caregiver has been good and responsive.

    Mary A_49

    5

    July 7, 2020

    I am a current client of this provider

    They all come in and work with her on her exercises. I have already recommended them to people. We have some regular people in. The care has been good for her. Everyone seems to work well with my mom.

    Michael "Mike" P

    5

    June 24, 2020

    I am a current client of this provider

    For me they are very flexible and they work with me. If I think I might be a little late, that does not bend them out of shape. They are professional and friendly. I just feel like they know what they are doing.

    Edward Daniel R

    3

    June 24, 2020

    I am a current client of this provider

    They can make sure she is on time and don't change them all the time. They keep changing the time. She has different appointments that she goes to instead.

    Bonnie B_12

    5

    June 15, 2020

    I am a current client of this provider

    I couldn't do it without them. It's very good, she changes the linens of my hospital bed, it's difficult for me to do. I use a walker and it's hard to mop, and she helps. I love my worker. She is so helpful and incredible.

    Johnny C

    5

    June 3, 2020

    I am a current client of this provider

    They're over twice a week for 3 hours, the allow me to shower and they clean my apartment. I was treated by another company and they were horrible but BrightStar is excellent.

    Anonymous_3720

    4

    May 18, 2020

    I am a past client of this provider

    It was needed at the time. I have to work and I was gone at the PM shift so it was important someone was here. I mean it was okay it was just a different girl every night. It was not consistent.

    Ann W_8

    3

    May 11, 2020

    I am a past client of this provider

    Sometimes it was impossible and other times I think it wasn't impossible. They needed better training for their staff. I don't know that they had clear instructions for their employees. Some of the workers were good about writing in their notebook about what was done with my mother and others wrote nothing.

    Katie _1

    5

    May 11, 2020

    I am a current client of this provider

    There was certain caregiver that he was found of and she was most flexible with him. They have been very flexible. The client has some unique challenges and they've worked with us on those.

    Bertha T

    5

    April 21, 2020

    I am a current client of this provider

    They help me clean because I'm in a wheelchair. They're really good people and do whatever I ask them to. They come in and do what they're supposed to do without asking questions.

    Joyce C_16

    3

    April 20, 2020

    I am a past client of this provider

    If they had been more self-starters, they could have helped a lot. I shouldn't have to tell them what to do. The excellent ones did not come back. They changed rapidly and I never knew the ability of those that were coming. It was tenuous. Some of the aides I had were excellent and some were poor. I was not able to do much and they needed too much direction. They should have been better able to find things to do without me telling them.

    Mary C_51

    3

    April 10, 2020

    I am a past client of this provider

    The caregivers could have accessed her at the appointed time. There was a lot of anxiety for if they were coming or when. The independent living facility has some very specific expectations on how caregivers would get in. The caregivers continually could not figure it out. I believe they were not getting good information from the office. The emails would be sent about how to get in directly to the office. The office wasn't giving the caregivers the full information.

    Mary Lou F

    5

    April 10, 2020

    I am a current client of this provider

    They've just been very reliable and I don't have to wait for them to come because they are on time. I like the employees that they've sent me.

    Jill F_1

    5

    March 20, 2020

    I am a past client of this provider

    Just having someone there to be with him was very helpful. The caregivers were very nice and helpful.

    Anonymous_3450

    5

    March 16, 2020

    I am a current client of this provider

    They are very good to me. They are here for me when I need them. They are very considerate and they are here when they are supposed to be.

    Francis E_2

    4

    March 16, 2020

    I am a current client of this provider

    If I didn't have them, my apartment wouldn't be clean. Everything is fine with them. I don't see any big issues. They do cleaning that I wouldn't do.

    Betty S_18

    4

    March 11, 2020

    I am a current client of this provider

    It has been helpful. They provide whatever my dad needs and can't do anymore. My parents love the care from BrightStar Care.

    George W_11

    5

    March 11, 2020

    I am a past client of this provider

    It improved my way of living. Everything that I was concerned about, they helped me improve on it so I had a better life. The service that I got from BrightStar was excellent. The people that came to take care of me were top-notch people.

    Brad _1

    5

    March 10, 2020

    I am a current client of this provider

    They helped him go to the bathroom and make meals. They got him water, and talked to him. They are always here and did extra things like cleaning the dishes and cooking meals, and keeping my dad company.

    Rosemary V

    5

    March 3, 2020

    I am a current client of this provider

    I don't have to take her out to walk or clean the house as much. They are right on time.

    Jill B_9

    5

    February 19, 2020

    I am a current client of this provider

    Because we have the agency, we don't have to go over to his house as often. I like that they are doing a good job with him and even though his dementia is getting worse, they still clean up his mess.

    Gary J_2

    5

    February 10, 2020

    I am a past client of this provider

    I enjoyed talking to her. She lived near me. When she worked, she'd work hard and when she was done, she'd sit down and talk to me. I liked our caregiver. She was a terrific caregiver.

    Tom W_8

    4

    February 6, 2020

    I am a current client of this provider

    She wouldn't have been able to function without the care. She has some issues with one of the helpers. It would be nice for the same person to come every day.

    Betty L_17

    4

    February 4, 2020

    I am a current client of this provider

    They take care of housework that I can't do myself. They could offer the girls more incentives. I like the women who come. They are very nice.

    Dona H

    5

    January 21, 2020

    I am a current client of this provider

    He is getting a bath every day that they come. They are doing a good job for my dad. They are only there three times a week to bath him.

    Debera H

    3

    January 15, 2020

    I am a current client of this provider

    They can schedule the time more to what I've requested. They can do a little bit better in sending people out when the person that wants the services wants the services. I've asked for the services at a certain date and time, and I'm not getting them.

    Joan T_7

    5

    January 9, 2020

    I am a current client of this provider

    If it wasn't for BrightStar, he would have to go back to a nursing home. They have always sent very skilled people. I have no complaints about the care that my loved one gets.

    Linda F

    4

    January 6, 2020

    I am a past client of this provider

    I thought they were very good. I was satisfied when I had them. I got through the injury. I liked that they were very helpful. I was fine with them. I did take a fall in the bathroom when they were here. I injured my shoulder. I still have shoulder problems. That was unfortunate, but accidents happen. People fall, and there's nothing you can do about it.

    Richard T_2

    5

    January 6, 2020

    I am a current client of this provider

    I have problems with my balance, so it is hard for me to do certain chores. They are always on time, and they do a wonderful job of cleaning.

    Merwin "Crawford" Y

    5

    December 14, 2019

    I am a current client of this provider

    The service is normally very good. They have made a difference for me. I like the flexibility of being able to cancel out for one day if my daughters are visiting and can fulfill the needs that BrightStar provides. If there's any other reason to not follow through on a certain day, I can cancel. The flexibility of scheduling is a major positive aspect.

    Joan N_2

    4

    December 9, 2019

    I am a current client of this provider

    She enjoys people, and she really likes working with them. It is good having other people besides her parents. They work with her on her computer. For us, we are pretty new and flexible. With our daughter, we like to get the same two or three people that get to know her on a rotation basis rather than a different person every week. We have to run through the whole routine every week.

    Elmer J

    5

    December 4, 2019

    I am a current client of this provider

    They meet my health needs. They do a nice job.

    Ken K_3

    5

    December 4, 2019

    I am a current client of this provider

    The person providing the services is great. They were always available when I had questions and needed help. Things went smoothly when changes happened.

    Sandra P

    5

    November 15, 2019

    I am a past client of this provider

    She did things that my mom enjoyed while giving her care. She would sing with her. They did a really nice job matching my mom with somebody who was fun loving and took an interest in her.

    Anonymous_2853

    5

    November 15, 2019

    I am a current client of this provider

    Their telephone answering people in the past have made some mistakes. The people they send are well qualified, pleasant, and on time.

    Stu E

    4

    November 12, 2019

    I am a current client of this provider

    It really gives me peace of mind. I just want them to do things without us asking them. They do what they are asked to do.

    Joseph E

    5

    November 5, 2019

    I am a current client of this provider

    The place is cleaner, and they do what they are supposed to do. I can't do anything, and if somebody else doesn't do it, it doesn't get done. The place is cleaner and nicer.

    Earl H

    5

    November 5, 2019

    I am a current client of this provider

    When I have to go to an appointment, they will accompany me. They are always doing their job.

    Ruth H_17

    5

    October 22, 2019

    I am a past client of this provider

    I can't stand to be around my mother because she is so hostile to me. They are reliable, and they have good communication.

    Darryl C

    4

    October 8, 2019

    I am a current client of this provider

    They are too many different people coming, and they don't know what they are doing. They seem like they don't have experience. They could have more consistent caregivers coming, every day.

    Mary D_18

    5

    October 8, 2019

    I am a current client of this provider

    They help me with daily chores so she could stay in her home. I like the flexibility, and when I first got them, I only needed them for a week, but now I made them permanent.

    Sue W_5

    4

    September 11, 2019

    I am a past client of this provider

    They just need more consistency with caregivers. There were some people we only saw once, and if someone new comes, you have to train them. They need to have more consistency with the caregivers.

    Anonymous_2420

    4

    September 10, 2019

    I am a current client of this provider

    They are helping me clean the apartment and vacuum. It is hard to bend over. They need to have the same person come every time.

    Betty O_2

    5

    August 20, 2019

    I am a current client of this provider

    It's helped me a lot. I needed the services really badly. I needed the companionship and for someone to be in the apartment here with me. I needed someone I could talk to. I like the workers very much, especially the one I have.

    Jean F_8

    5

    August 20, 2019

    I am a current client of this provider

    I get a nice 2-hour break. I need the extra help. I do get a different person every Tuesday, Thursday, and on the weekend. I would like to have the same person so we can get to know them, and they can get to know us. He can't walk very well, and he tends to fall, and I can't get him up. I have a bad leg, and I am not much good anymore. They were very nice to us and did what they were supposed to do.

    Margaret K_4

    5

    August 20, 2019

    I am a past client of this provider

    They helped me by doing laundry, and that was most helpful. They had friendly people and were hard working.

    Anita B_5

    5

    August 12, 2019

    I am a past client of this provider

    They were here for him, and I could get out for a little bit. That meant a lot. Sometimes, they got him breakfast. He had very good care from whoever came here.

    Jacquie S_1

    5

    August 12, 2019

    I am a current client of this provider

    They help her do her shopping, and they bring her back home. My mother has been pleased with the people who help her.

    Anonymous_2150

    4

    July 17, 2019

    I am a current client of this provider

    They could do the things they can see need to be done on their own. I think that they do a pretty good job.

    Ted G_1

    5

    July 17, 2019

    I am a current client of this provider

    They pacify my wife when she gets angry at my leaving. The caregivers arrive on time.

    Verda R_1

    5

    July 17, 2019

    I am a current client of this provider

    The caregiver does an excellent job with laundry and vacuuming. I only have housekeeping, but the person the agency sends is very reliable. I like it very much so far.

    Kathy B_5

    5

    June 12, 2019

    I am a current client of this provider

    It makes life more livable. I like that they work with me, and we have good caregivers. They take me to my appointments. The caregivers works hard for me.

    Jason B_1

    5

    June 12, 2019

    I am a current client of this provider

    They have outstanding resources and caregivers. We like the nurse checks, as it has made the process straightforward. The caregivers have made the experience great.

    Daryl L

    5

    May 13, 2019

    I am a current client of this provider

    They have assisted with the physical therapy, and they look at family albums. The people are qualified, on time, and they have great personalities for the people they are working with.

    Peter S_3

    5

    May 13, 2019

    I am a current client of this provider

    They provide skilled nursing assistant care that the family couldn't do by themselves. They provide all of my needs for staffing.

    Diane R_2

    5

    May 13, 2019

    I am a current client of this provider

    She does things that I can't do. I get the same caregiver all the time.

    Thomas O

    4

    May 1, 2019

    I am a past client of this provider

    She did my laundry and shopping. She did a lot of things for me. I had no problem with them. I liked the service person. She did a lot for me.

    Bill _5

    5

    May 1, 2019

    I am a current client of this provider

    When we need them, they come and fill a needed gap. They are very responsive. I called on Sunday, and I was hoping to get somebody to come Monday morning at 7:30 and they set that up and it worked! That was very responsive.

    James Christopher "Chris" F

    5

    April 16, 2019

    I am a current client of this provider

    They take care of things that even I don't think of. The people I have seem very caring.

    Colleen M_1

    5

    April 3, 2019

    I am a current client of this provider

    They have made things easier by helping me every day with making my house good. I like that they are very nice, thorough, accommodating and good at what they do.

    Kim M_7

    4

    April 3, 2019

    I am a current client of this provider

    They do things that I don't have to do and I know I don't have to worry. Right now, we only have somebody come once a week for 2 hours.

    Connie N

    4

    April 2, 2019

    I am a current client of this provider

    I would like the same caregivers to come instead of so many different ones. The thing that I would like best is for it to be more of the same caregiver instead of them being changed.

    Al

    5

    March 29, 2019

    I am a current client of this provider

    We’re using BrightStar Care Madison for my father. They help feed him, bathe him, and help with housekeeping. As far as I know, it’s been very good. They’re usually right there whenever he needs anything. We’re satisfied.

    Anonymous_1618

    5

    March 22, 2019

    I am a current client of this provider

    They were kind to my loved one. They were companions and chatted with my loved one. They are very professional and accomplished everything I left on the list.

    Maria B_13

    3

    March 22, 2019

    I am a current client of this provider

    They could make my life easier by having better cleaning. It all depends on what the person could afford. I would like better cleaning of my house.

    Norma D_1

    5

    March 19, 2019

    I am a current client of this provider

    It has helped me through a lot. They shower and help me clean because I can't do any of that. They are very good to me and I need a lot of help.

    Anonymous_1628

    4

    March 19, 2019

    I am a current client of this provider

    It helps me quite a bit. They should talk slower and louder because I am hard of hearing. I am really satisfied. There is a difference in some and if you get the same one more regularly, they know how to do things how you want it to be done. If you could get the same person regularly, it is the biggest help.

    Gloria W_2

    5

    March 12, 2019

    I am a current client of this provider

    It's keeping me going. I like the fact that no mater what I request, the representative does it.

    Gerry R

    5

    March 1, 2019

    I am a current client of this provider

    They have helped me with showers. They provide good service.

    Michael "Mike" S

    5

    February 26, 2019

    I am a current client of this provider

    Having someone reliable to care for my husband when I am not able to makes me feel secure. They are very responsive when they schedule and provide a backup caregiver.

    Yolanda R_1

    5

    February 22, 2019

    I am a current client of this provider

    They administer pills in the morning, so they check in on her. They provide companionship, and they change the bed. I like how they have been having good communication, and they are reliable and have good follow through.

    Doris U

    5

    February 8, 2019

    I am a current client of this provider

    I don't know how they can make it easier. I don't really know what they do there. It has been easy to work with them and they have done what they have said they would do.

    Jerry H_6

    5

    February 1, 2019

    I am a past client of this provider

    They made my life easier by allowing me to leave the house and leave my loved one safely at home. I liked the people.

    Beth C_1

    5

    February 1, 2019

    I am a current client of this provider

    They have made my life easier by providing a great peace of mind to my loved one's family. I like the director. They are the most impressive part of the facility.

    Alice M_14

    5

    January 21, 2019

    I am a past client of this provider

    They always made sure my husband was taken care of. They would do dishes, sweep, and mop the floors. It was always hard for me to walk away, but they made me feel comfortable enough to do that so I could get a break. The care when they were here was very good. My husband was kind of a difficult patient. However, if they set up a date for service, I would have liked someone to call and tell us in advance that they are coming.

    Anonymous_1284

    1

    January 16, 2019

    I am a past client of this provider

    They just needed better skilled caregivers. They needed better communication between the caregiver and the family.

    Raymond D_2

    4

    January 10, 2019

    I am a current client of this provider

    They help us do the dusting and cleaning which makes it easier for me to do other things. It makes my life easier to take care of Ray when they are not here. They can do nothing to improve my recommendations.

    Anonymous_1246

    4

    January 10, 2019

    I am a past client of this provider

    They helped me the most by providing an environment for me and being there quickly. I'm not sure because I did not have enough experience with them.

    Christopher M_2

    5

    December 18, 2018

    I am a past client of this provider

    They knew exactly what they were doing, and they took a difficult job and made it a painless as possible. They were very communicative and professional.

    Mya G

    5

    December 18, 2018

    I am a current client of this provider

    Things have gotten easier for the people around her, so she is not such a burden. It has been very consistent and everything that was promised has been done. The caregiver is punctual and does what is asked. They are quick about finding new people when needed.

    Anonymous_915

    5

    December 17, 2018

    I am a current client of this provider

    They do things for me that I can no longer do for myself. They are ordinary things. They have been a really great help to me. I could not stay where I am without their help.

    Ethel N_1

    5

    December 14, 2018

    I am a past client of this provider

    The services gave me a break and they were helpful. They helped her bathe and do things that I couldn't do. A couple of girls were new, and they didn't know their way around. They were really good and caring, though.

    Thomas R_1

    5

    December 1, 2018

    I am a current client of this provider

    They keep me from doing things that will hurt my back. The individuals that are sent are competent, know what they're doing and are on time.

    Julia H_2

    5

    November 27, 2018

    I am a current client of this provider

    They have accommodated scheduling with us. They sure helped me out in a time that we needed them. They were there for us.

    Irma L_2

    4

    November 26, 2018

    I am a current client of this provider

    They help me when I'm walking with my walker. I never know who's coming until they are here. I would like a more constant person who's coming so I don't have to keep explaining everything.

    Eleanor R

    3

    November 26, 2018

    I am a current client of this provider

    I think they have done a very good job with what they do, but we have no need for more assistance. I don't think they could do better.

    Anonymous_741

    4

    November 9, 2018

    I am a current client of this provider

    They have enabled my loved one to stay in their home. What they do is pretty good, but they should ensure more orientation and specific training to a specific house. They should arrange the skills of the CNAs.

    Evelyn H

    5

    November 2, 2018

    I am a current client of this provider

    The services allow me time to get things done that I don't have time to do when the caregivers aren't here. The company has very caring people, and everybody knows everybody. Everyone at the company makes me feel welcome.

    Anonymous_155

    5

    October 30, 2018

    I am a current client of this provider

    They clean and help me when I can't help myself. They are efficient, and they've done a good job.

    Anonymous_188

    5

    October 26, 2018

    I am a current client of this provider

    They drive us around on errands. They are reliable and good.

    David P_3

    4

    October 18, 2018

    I am a current client of this provider

    There is someone around to watch me, and it gives me a feeling of security. I get the same caregiver every time. I like the consistency.

    Linda S_4

    3

    October 18, 2018

    I am a current client of this provider

    They should have people come more than once and have better training. I am less likely to recommend them because of the circumstances that we have. We only have them every other weekend.

    Barbara M_1

    4

    September 29, 2018

    I am a current client of this provider

    My loved one enjoys the company, and I can focus on other tasks. They could use the same caregiver on a more consistent basis.

    Shirley _2

    5

    September 14, 2018

    I am a current client of this provider

    It helps a great deal since I had knee surgery. Having the people come in has really affected the quality of life. They come on time and they are willing to do what we expect of them. They are fulfilling what they say they will do.

    Irma H_1

    5

    September 14, 2018

    I am a current client of this provider

    They have made my life easier by being there when I need them. I have recommended them to every one else because they are good at following my instruction that I give them.

    Alice W

    5

    August 29, 2018

    I am a current client of this provider

    It helps because I get to leave and take care of my own house, errands, and so on. They have patience, they are on time, dependable, and it is just a good match for us because of where my loved one lives.

    Lawrence A

    5

    August 21, 2018

    I am a current client of this provider

    They clean, and do chores that are difficult for me. I like the people that they send. They are professional, and everything has worked out great.

    Lisa W

    5

    August 16, 2018

    I am a current client of this provider

    He is more at ease when someone is there. I would tell someone that they have consistent caregivers.

    Susan G

    5

    August 14, 2018

    I am a current client of this provider

    They have made a big impact on my life because I know that someone is with my dad at all times if he needs something, or gets anxious or agitated. I think that my dad likes having someone there at all times. I don't think my dad can be without someone in the room, even if all they are doing is sitting there. There are several companions that have shifts with my dad quite often and they have built a rapport with him and my dad enjoys having them around. There are about four companions that I think are especially good.

    Joanne S

    5

    August 2, 2018

    I am a current client of this provider

    My caregiver scrubs my floors for me because I cannot do that anymore. For me, it makes things much easier. The only thing that I have with them is that they come in to clean for me and we have finally gotten a consistent caregiver. I like that a lot.

    Gary

    4

    July 31, 2018

    I am a current client of this provider

    She really looks forward to having her come. They have helped her the most by giving her a little more freedom. We have had a variety of ladies show up and if we had more consistency to make it more personable.

    Kevin M_6

    5

    July 18, 2018

    I am a current client of this provider

    They have made life easier by cleaning me up regularly, but sometimes they don't pay attention to detail. BrightStar Care provides good caregivers for me.

    Lillian M

    5

    July 18, 2018

    I am a current client of this provider

    They have helped me a lot because my husband has cancer. I like the efficiency from BrightStar Care.

    Lori K_2

    4

    July 6, 2018

    I am a current client of this provider

    They have made life easier by helping Lori to try to get better; however, it is unlikely. I like that BrightStar Care is handy, local, and that they have been mostly responsive to our needs.

    Joanne A_3

    4

    June 26, 2018

    I am a current client of this provider

    They have made life easier by relieving me of the housework because of the severe arthritis I have and not being able to do a lot of reaching. BrightStar Care needs to be more consistent with the caregivers.

    Larry T_6

    5

    June 26, 2018

    I am a current client of this provider

    I have fallen a lot. I am not as scared because I know my caregiver is strong and can pick me up. They let me pick the person I like and I am really satisfied.

    John T

    5

    June 26, 2018

    I am a past client of this provider

    We were happy with the arrangements. We had great relationships because of quality of the people and the flexibility.

    Marilyn G

    5

    June 22, 2018

    I am a current client of this provider

    They've helped me he most with my bed and my laundry. I have the hardest time doing those things. I appreciate what they do and they are so nice.

    Stu M

    5

    June 8, 2018

    I am a current client of this provider

    Knowing that if something comes up when I can't be here, but that my wife will be safe, is a great help to me. People come when they are supposed to come, and they do what they are supposed to do. My wife is happy with that.

    Eileen

    5

    June 8, 2018

    I am a current client of this provider

    I get bathing services from them, and it is convenient to have someone come and help me to get a shower. The workers from BrightStar Care seem to be well-trained and are congenial.

    Arden T

    4

    June 5, 2018

    I am a current client of this provider

    It's helping. I live alone and I appreciate it. I am quite satisfied and I would recommend them.

    Becky H_3

    5

    June 1, 2018

    I am a current client of this provider

    My loved one is difficult to help. I wish communication could be electronic. They keep a log at the house but it is on paper. They deal well with my mother-in-law. She is not easy person to get along with.

    Linda R

    5

    May 25, 2018

    I am a past client of this provider

    It made our lives very much easier. It gave me peace of mind that she wasn't going to fall getting out of bed. She was getting taken care of in a way that we couldn't do because we weren't trained in that kind of work. They were very reliable and very kind. They were a really big help to my dad as he was taking care of his wife. I would recommend them if somebody needed help at home.

    Anonymous

    4

    May 12, 2018

    I am a current client of this provider

    They take pressure off of our lives by keeping company with my loved one. They are very alert to issues. They will call me when my loved one has an issue.

    Christine F

    5

    May 12, 2018

    I am a current client of this provider

    They do a lot of the things that I cant do because I am blind, they take very good care of me. I like that the people they send are very courteous and caring, they are very good people.

    Nancy S

    4

    April 25, 2018

    I am a past client of this provider

    The company is willing to be flexible as long as I give them a 24 hour notice, which was a little difficult. I did like the fact that they were so flexible that I could change my hours or stop my services earlier. My caregivers were here if I needed them. It is too bad that one of my caregivers didn't know how to make me tea. I went ahead and made it myself. It would be nice if the caregivers had an understanding of how to use different items in my home so that they know how to do things. My caregivers were perfectly happy to do anything that I needed.

    Lynn R

    4

    April 23, 2018

    I am a current client of this provider

    They are flexible with scheduling. They give her verbal stimulation. They could improve by getting her to do more physical activity.

    Bob D

    4

    April 18, 2018

    I am a past client of this provider

    We had consistent caregivers as much as possible, even though it wasn't always possible. The agency allowed my father to stay in his apartment instead of going into a facility.

    Jim H

    5

    April 18, 2018

    I am a current client of this provider

    The aides who come here are just great people and they know what they're doing. They change the catheter and help with the shower.

    Barbara L_14

    4

    April 18, 2018

    I am a current client of this provider

    I think that they really care about the patient and they seem to care. They keep my loved one going while they are there, but he does not notice or acknowledge the care at all. He does not like the service because he does not feel that he needs the care.

    Paul B

    2

    April 12, 2018

    I am a past client of this provider

    In a 6 month period of time, I had a lot of times where the caregivers didn't show up. They didn't communicate who was coming or not and when. I never got a consistent person to come in and I had to explain to that person every time what needed to be done.

    Lynn G_4

    5

    April 2, 2018

    I am a current client of this provider

    They were recommended by the hospital. I only use them on an as needed basis now. They show up when they are supposed to.

    Anonymous

    4

    April 2, 2018

    I am a past client of this provider

    It depends on the caregiver you get, but it's a good organization to keep a set of eyes on the person they're interacting with. Being a companion has been helpful.

    Allen L

    3

    April 2, 2018

    I am a current client of this provider

    The first two caregivers were pretty good, but from then on, they were not. They didn't get things done in a timely fashion. BrightStar Care could be better if they were consistent to schedule times to come and were more efficient in what they were doing to help out.

    Ruth N

    5

    April 2, 2018

    I am a current client of this provider

    They are reliable. They do the paperwork. They follow up well and have some good people working for them that multitask. My mother needs both health care and homemaker care, and they are good at that. I would recommend them to anyone. She was afraid of going into a nursing home. Her hip is deteriorating. The care has enabled her to stay in her home for a year when I didn't think she would be able to. It's working out quite well. She is much happier.

    Don W

    5

    April 2, 2018

    I am a current client of this provider

    They keep me informed of issues or changes. It gives me peace of mind when I go to work.

    Caren C

    4

    March 21, 2018

    I am a current client of this provider

    I like the people that they are sending to me. They are easy to converse with. They come in to make my dinners once a week.

    Geri

    5

    March 2, 2018

    I am a current client of this provider

    All of the caregivers that have been provided have been excellent. They care for my loved one and are able to adapt to different situations and tasks. They take care of my loved one, which provides me with much needed rest free from worry.

    Lindy A

    5

    February 1, 2018

    I am a current client of this provider

    All of their staff has been excellent and my dad is well cared for and that has taken the stress off of me. If BrightStar Care wasn't here, my life would be much more stressful. I used to wonder how he would get through the night through rehab after the hospital. I like to have someone there with him through the night so I can sleep.

    Jean H

    5

    January 18, 2018

    I am a past client of this provider

    They were able to come when I needed them to take care of my husband. I usually only had them when I had to go somewhere so they were able to take care of my husband while I was gone.

    Glen S

    5

    January 9, 2018

    I am a past client of this provider

    They have been very caring and concerned and they are easy to talk to. We enjoyed the people very much but the services were disruptive to our daily lives.

    Douglas G

    4

    January 9, 2018

    I am a current client of this provider

    The caregivers take time to care for the client. I like that the caregivers don't change, too. The caregiver give my loved one of his shots and checks his health.

    Dan W

    4

    January 4, 2018

    I am a current client of this provider

    Nearly all of the people that have come here have been good people, knowledgeable, caring, and easy to work with. They help me do a variety of things, like showering and getting lunch.

    JoAnne S

    5

    January 4, 2018

    I am a past client of this provider

    The people are caring, intelligent, and they listen. I was able to take a nap while they were here because I was disturbed during the night by my loved one, and I could also run errands.

    Jim O

    4

    January 4, 2018

    I am a current client of this provider

    They don't always get me the same person every time and I have to retrain a new person every time. I would like to get the same caregiver every time.

    _11

    5

    December 17, 2017

    I am a current client of this provider

    BrightStar Care has good people providing care. Having a BrightStar Care representative in the building where I live is very helpful.

    Alexandra F

    4

    December 9, 2017

    I am a current client of this provider

    BrightStar Care has accommodating staff members. The services make life easier by keeping my mother safe while allowing me to meet my other responsibilities.

    Vickie B

    5

    December 2, 2017

    I am a current client of this provider

    BrightStar Care takes care of what we need. The caregivers from BrightStar Care will clean and dust for me.

    Anonymous

    5

    December 2, 2017

    I am a past client of this provider

    The only issue with BrightStar Care is the cost. It helped so I didn't have to get up in the middle of the night repeatedly.

    Frank R_4

    5

    December 2, 2017

    I am a past client of this provider

    BrightStar Care's caregivers are very qualified and very caring as well as very professional. My wife needed a lot of care, so BrightStar Care was able to be there for her when I couldn't be.

    Doug T

    5

    December 1, 2017

    I am a current client of this provider

    The caregivers from BrightStar Care are very well trained, which makes each day go easier. The services allow me to work; otherwise I wouldn't be able to pay BrightStar Care.

    Bonnie B_4

    5

    December 1, 2017

    I am a past client of this provider

    BrightStar Care provided caregivers that were extremely kind to me. The services made my life easier by helping me with my hygiene needs.

    Jennifer W

    4

    December 1, 2017

    I am a current client of this provider

    BrightStar Care has given us peace of mind. The service of BrightStar Care has been worthwhile.

    Stanley R

    5

    November 21, 2017

    I am a current client of this provider

    BrightStar Care is very punctual, professional, and my loved one likes them. The caregivers get my loved one out of bed, help with bathing, and make sure my loved one does the things that are necessary. It is very important.

    Shulamit E

    4

    November 21, 2017

    I am a current client of this provider

    I would recommend BrightStar Care because of their reliability. The service has helped me just by being here.

    Bill Y

    5

    November 17, 2017

    I am a past client of this provider

    BrightStar Care came in and did the job. The only downside I saw was the quality wasn't consistent between caregivers. I was not able to care for my loved one by myself and BrightStar Care allowed her to stay home.

    Kathleen M

    5

    November 15, 2017

    I am a current client of this provider

    BrightStar Care has been very courteous and helpful. The services from BrightStar Care have made life easier by being available and making sure that my loved one is aware that caregivers will be coming to help her.

    Anonymous

    4

    November 10, 2017

    I am a current client of this provider

    I don't have anyone asking me about services right now. The cost of the services is too much.

    Anonymous_327

    5

    November 2, 2017

    I am a past client of this provider

    BrightStar Care is professional, has good supervision, and has a good continuum of people involved in the program. They are attentive. My loved one didn't completely understand what was going on around them and didn't like the care, but for me, I knew there was somebody taking care of day-to-day things. The person who was managing caretakers was always in contact with me.

    Scott Y_1

    5

    November 2, 2017

    I am a current client of this provider

    My experience is very limited with life since I sit all day watching TV, and BrightStar Care makes my life better by helping me get out of my chair so I can be active and clean. Everyone from BrightStar Care is very nice and when they come into my home, they make sure that I am clean, dressed well, well feed, as well as loved before they leave.

    Michael D_3

    4

    October 23, 2017

    I am a current client of this provider

    I would say that a lot of the caregivers are good, but the weekend and nights are harder to receive good care. BrightStar Care keeps Marjorie from falling and she is really happy to have them there. The caregivers let me know how she is doing at all times and gives me updates on her medications and how she is doing with taking them.

    Linda C_2

    3

    October 3, 2017

    I am a current client of this provider

    The caregivers that they are hiring are not as good as last year. I tell them what to do and they don't do it. I leave stuff in the floor and I can't find it, and they don't help me find it. I can do it all by myself. BrightStar Care could get better caregivers to do the work, and they should be able to at least clean a little.

    Mary E_10

    5

    October 3, 2017

    I am a current client of this provider

    I would tell a friend that BrightStar Care is excellent. They do all I ask them to do. BrightStar Care has made my life easier because they do things that I can not do for myself.

    Dolores Z_1

    5

    October 3, 2017

    I am a current client of this provider

    BrightStar Care's caregivers are prompt and professional. The most helpful aspect of Peter's services is that he is able to be comfortable in the home and I can get away when I need to.

    Austin S_1

    5

    October 3, 2017

    I am a past client of this provider

    I liked the caregivers that came in because they were very nice. The caregivers came and did everything that I needed.

    Liza D

    5

    September 23, 2017

    I am a past client of this provider

    I would say that BrightStar Care was very caring and well-prepared. BrightStar Care made my life better because we were able to keep my mother in our home. We wouldn't have been able to without BrightStar Care.

    Walter S_3

    4

    September 22, 2017

    I am a past client of this provider

    I have dealt with quite a few people in BrightStar Care and that despite my reservations the people that came seemed competent. The services weren't very helpful but that was not a problem with BrightStar Care, it was just a situation that we had been forced into.

    Angie S_1

    4

    September 13, 2017

    I am a current client of this provider

    BrightStar Care needs to be more consistent with the way that they do the exercises with me. The main purpose for using the services is to help me with my exercises.

    Myron

    5

    August 24, 2017

    I am a current client of this provider

    My friend has BrightStar coming into her own home. They come and do the housekeeping, they do errands for you, they help you with meals if you like, pretty much anything you want them to do inside the house. Outside the home, you can take them grocery shopping and to doctors' appointments. It's not the same person every day, that's the only drawback. She has them coming in during the week and then on the weekend she doesn't want anybody coming in. It's more expensive than being in assisted living, but for the time being, it's doable cost-wise. We had a few problems, but everything is working well now.

    Tyler M

    5

    February 8, 2017

    I am a current client of this provider

    My mother uses BrightStar Care Madison and I can tell they really care about her. They are always very respectful.

    Toby Wallach

    1

    December 17, 2016

    I am a past client of this provider

    Brightstar had a good reputation nationally, but after months of bad experiences I found that friends of mine had suffered the same problems with Madison’s Brightstar franchise. We all had the same view: Brightstar Madison’s management is terrible and the caretakers are of mixed quality. I expect Brightstar will respond to this by blaming me - that's what they did when I raised concerns with my care and what I learned they also did with my friends when they tried to raise problems. • My case manager was downright mean. When I raised problems with specific caregivers, she would argue with me, say I was the problem and try to get me to agree to keep them. She tried to bully me into accepting male caregivers when I did not feel comfortable with men helping me with bathing/toileting. (Despite months of my being a client and more than sufficient time to arrange appropriate caretakers for me, she'd claim if I did not accept a male caretaker then they had no one to care for me, which of course she knew was a non-starter as I am confined to a wheel chair. ) She was so abrasive that I began to dread contacting Brightstar and often would end up in tears when I did – a absurd situation as I was paying them a lot of money. • The caregivers are mixed. Some were truly terrific –knowledgeable, hardworking and kind. The nurser supervisor working with me was wonderful. But many of the good caregivers leave because Brightstar pays considerably less than local hospitals and nursing homes. That means too many of the caregivers they dispatched had limited capabilities and/or bad interpersonal skills and/or just sat around/slept/played with their phones unless I explicitly told them to do the most obvious things. One that Brightstar argued I should keep would lie on my bed and complain to me about Brightstar and about her life, get angry with me when I asked her to stop that and grumble when I asked her to help me. • There were not adequate systems in place to ensure the latest new caregiver in the constant revolving door of staff knew about my needs or had the skills to meet them and I am talking about the most basic things. I did not need specialized care and I am very sharp mentally so I could train them myself and correct them when they were doing something wrong, but heaven forbid you actually had to rely on these people to stay safe. I had never used one of these services, so did not know what to expect when I called on Brightstar after a serious auto accident. But now that I have a good service helping me and have spoken with others who have also had bad experiences with this company, I know that Brightstar is bad news.

    GaryMorgan

    5

    October 12, 2016

    I am a past client of this provider

    BightStar's Aides were all very punctual, capable , tender and compassionate towards my wife. I could not ask for more. BrightStar is the very best in their field.

    JessieD

    5

    September 13, 2016

    I am a current client of this provider

    We were thrilled to find out that BrightStar would take care of my mother with dementia full time, as well as taking care of my sister two young daughters while she is working. We've been thrilled with the services thus far and BrightStar's suggestions.

    Pat126292950

    5

    March 31, 2016

    I am a current client of this provider

    BrightStar Care has been excellent, and the staff has a very positive attitude. They are accredited by the same group that credits hospitals. They have activities daily.

    Caring113702250

    4

    September 30, 2015

    I am a current client of this provider

    The caregivers from BrightStar Care have been very good. The only difficulty we have found is with the office itself. They seem to have problems getting organized around schedules. Otherwise, the service has met our expectations. Someone comes everyday for 10 hours to care for my mother-in-law to basically keep her comfortable, go for walks, feed her and provide any help that she might need. I like the caregivers and I would recommend them, but I do not like the system that they use to schedule. They just need to figure out how to make sure that they deliver on the promise that somebody would be home when you need it.

    Cande

    1

    April 15, 2014

    I am a current client of this provider

    My dad is not cared for. Housework was never done. Food was not prepared. Caregivers are always on their cell phones. Very unhappy as a daughter of the patient. I have contacted the company prior and nothing was done about it.

    Suzanne in Madison

    5

    July 11, 2011

    I interviewed this provider

    BrightStar's amazing caregivers really helped us when we had health crisis. My husband was in a terrible accident and we have two small children. Our caregivers helped with my husband's care, housekeeping, errands and even babysitting. Things would have been much more difficult without them. I was happy when my husband improved but sad to see the caregivers go.

    Phil C

    5

    July 6, 2011

    I am a current client of this provider

    BrightStar has truly been a lifesaver for me ever since I had a major stroke two and half years ago. BrightStar has enabled me to go back to living independently in my condo, as I did before the stroke, with 2 to 3 visits per week by my outstanding caregiver.BrightStar has an amazing capability to match the caregiver skills with my exact needs. They have been able to provide exactly what I needed in a caregiver, and if they don't get it right the first time, they will continue until they find the perfect match. My caregiver demonstrates the highest degree of professionalism and I can rely on her 100%. BrightStar has enabled me to have a quality of life, which would not have been possible without them, and I am forever grateful.

    Kollie

    5

    July 6, 2011

    I am a current client of this provider

    The comprehensive services from BrightStar has made life "brighter", not only for my husband-the client-,but also for me, the round the clock caregiver. Their CNA's are capable of assisting w/multi-tasks of caregiving prescribed by BrightStar RN or client's Physical Therapist & Dr.. Simple household tasks & respite care are handled graciously as requested whether regular CNA is available or substitute. While sexual preference is respected, all CNA providers are well-trained, polite and willingly go about their assignments with little direction. Thus our rating of 5 Stars for BrightStar.

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    Services and Amenities of BrightStar Care Madison in Madison, Wisconsin

    Rates

    • Hourly Rate: Contact for details

    About BrightStar Care Madison in Madison, Wisconsin

    Quality matters, regardless of the level of care you or a loved one may need. Whether it's transportation services, respite or personal care, your family deserves the best. At BrightStar, we believe when it comes to your health and wellbeing, there should be no compromises made. That's why we are dedicated to doing whatever it takes to bring more "“ more dependability, more security, more peace of mind "“ to the lives of the families and organizations we serve each and every day.

    From childcare to elder care, the BrightStar team is available to you 24 hours a day, 7 days a week. Our RN and Social Worker Case Managers will ensure that each client and family receives the highest level of care and service. You can always reach out to us at .

    Personal Care

    • Hygiene and Bath Visits
    • Catheter Care
    • Dressing Assistance
    • Alzheimer's and Dementia Care
    • Respite Care
    • Disability Care

    Companion Care

    • Light Housekeeping
    • Sitting/Companion Services
    • Shopping and Transportation Services
    • Meal Preparation
    • Live-In Arrangements
    • Nanny Service
    • Newborn/Multiples Care

    Medical Staffing

    • RN/LPN/CNA Staffing
    • School Nurses
    • Phlebotomists
    • Therapists
    • Travelling Nurses
    • Medical Office and Lab Personnel
    • Temporary-to-Permanent
    • Direct Hire
    • Mobile Laboratory Services
    • And much more!

    Caregivers

    Caregiver Skills lnclude:

    Ethics, Patient Transfers, Stress Management, Transition Issues, Grief Issues, Family Communication, Communicating with Dementia Patients

    Caregivers are employed, bonded and insured: : Yes

    Caregivers are available 24 hours a day: : Yes

    RN on staff : Yes

    Caregivers are available to assisted living facilities : Yes

    Map of BrightStar Care Madison

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    Caring.com is a leading online destination for caregivers seeking information and support as they care for aging parents, spouses, and other loved ones. We offer thousands of original articles, helpful tools, advice from more than 50 leading experts, a community of caregivers, and a comprehensive directory of caregiving services.

     

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