BrightStar Care Louisville Louisville, KY

Frank J_10

I would like them to communicate more with me. If they have a problem, they can call me. The people they have working for them could be improved. They could let me know who is and isn't coming.

Anonymous_1706205109

They could've had more experienced caregivers. The communication was poor. They had no online service or app that could've helped with knowing who was coming.

Vicky R_3

They are quick to help you when you need something. I love them so much and can not say enough about them.

Anonymous_1701957290

Right now they're doing fine. My mother tries to be as independent as possible. One of them does her laundry when she's there and the other vacuums. They do dishes. I'd like her to have more consistency in care. It used to be a different person every day.

Nancy J_16

The agency can have the care giver do errands for me, so I don't have to drive anymore. The agency sent a good, reliable person.

Candida H

They have been great. The caregiver has helped the most in the client's care. She makes the bed and helps him get dressed. The services are wonderful. They have a lot of patience and I have a girl that I really like. She is excellent.

Terry T_3

If they can just have a consistent sitter, it would help with his memory issue. There are some that are better than others. They would need to improve in getting a consistent sitter.

Anonymous_6606

I can't think of how they could make their life easier. They help them out with their day to day living activities. I would like to see them improve at being consistent with the caregiver they provide.

Dixie C_1

I like that she pays attention to my husband, so I can go grocery shopping and things like that. I like the lady that we have now, and she does a good job.

Sally P

I like that they responded quickly. I like that they are very professional.

Anne B_18

They are so inspiring and helpful. They are so friendly.

Anonymous_7503

My caregivers have helped me the most by going to dialysis with me. I like that they have nice workers. They're nice, polite, respectful, and on time. I have only had a couple cases where they were late, but they weren't very late. I like them.

William C_50

They are knowledgeable. They come and help me with things like making my bed and cleaning my room and bathroom. I am very likely to recommend them to others. They people they send here are good people.

Anonymous_7466

It depends on who they send, but the current young lady helps her exercise. They do not have enough staff. I received a call saying that the young lady could not make it. That has frequently happened.

Amy P_9

I don't have to worry about leaving her with them. I like that they are reliable, and efficient. They transition between new caregivers really well.

Karen H_38

The client has lived a whole another year of life due to the treatment and impact of the services. We have a regular caregiver Lily who is amazing with the client.

Anonymous_7209

They help with cooking. They help with errands. They help with cleaning. Nobody is perfect. I needed the help and BrightStar Care was available. They were okay at what they do, so far.

Nita D

No doubt! I was very disabled, some of the real star workers there were very encouraging, it was a very tough time for me. They also had caregiver skills over and above the advertisements, but lots of emotional intelligence in workers. Overall they are not perfect but the caregivers that I have had have been excellent, I did not know them at first and was very disabled, felt like company hired people you can trust.

Bert W_2

They are thorough and they help my parents. Everyone is helpful and good to work with.

Betty R_26

The caregiver understands him, and she doesn't need to be told what to do. The caregiver we have now is excellent.

Gary R_7

Just because the fact that his disease is progressing it makes it hard for him to do anything and it has made a large impact on him. the overall interaction and clean up. One of the reasons we didn't receive a call when something changed. We asked for the same person, and they said they would work with us. There were times when thing wasn't handled appropriately. We have more communication now.

Mark I

The agency has done great at always being there to make her life comfortable. One thing that I like is how they offer great caregivers that are on time.

Bonnie S_9

It makes me feel better to know I have someone reliable coming. I like my nurse and they take care of it.

Anthony M_8

The lady that was working with me took everything seriously. I like that they know what they are doing.

Ronda M

I'm with him all the time, so it's good. Like I said, they do the three month check up. I follow the sheet on a daily basis to check his cognition. I am working with Brightstar care to take care of my husband. They pay on time and the nurse comes every three months to check on him.

Terry G_5

If there is an issue with a caregiver, they are on top of it. Brightstar is always attentive; it doesn't matter if it's an emergency or planned, they are always on it

Hazel B

They are available when I need them, and they are capable of taking care of Charles. I trust them to know what they are doing, so I can go and run to do what I need to do. They are easy to work with and send qualified people.

Tom W_13

Their caregiver is very polite and kind. I like that they have a quick response time to any issues.

Barry B_6

I work 10-hour shifts and if it wasn't for them, I don't know what we would be doing. There have been staffing issues. I just think it's an economy issue.

Donald C_16

They helped the most through starting IV's. One thing I would tell a friend is that they are excellent.

Anonymous_6192

My caregiver changes my bed every week. I like their billing and collection procedures.

Anonymous_6107

The personal do fine. They need to improve communication.

Stew S

It helps us keep the household running. One thing I would tell a friend is they give excellent care.

Anthony _2

The big thing with him was just feeling like he doesn't have any support when I'm not there or my daughter's not there. I like the fact that their employees are trained and they seem to have good people skills.

Mildred N

They helped the most by showing they could get her out of bed, eating, and watching her. The caregivers that showed up were caring and personable.

Kevin M_19

They really fulfilled my expectations. I liked how quickly they responded.

Barry S_6

She keeps my wife clean. She is pleasant towards my wife. They need to communicate better.

Nancy P_20

He needed someone to talk to him and hang out with him. They need more employees to fill the needs.

Diana B_8

They helped the most by knowing that someone was gonna be here at night and someone was gonna keep her from falling. I liked that people in scheduling and they were very helpful in our situation. They worked really hard to get me somebody.

Philip S_4

They help get blood sugar readings which has been crucial because my dad's blood sugar has been way off. Having that consistency has been game changing. I like the attention to detail. They leave notes in a notebook of my dad's care. There's a notebook with the blood sugars and being able to refer to that is helpful.

Mary M_37

A lot of our caregivers just wanted to sit on their phone and chat with me, they never once completed their list of things to do. They would not keep us informed when they could not provide us with a caregiver for the client.

Raana A

It is very useful to her, and she knows she can go shopping and the list is complete. They are flexible. They help accommodate to our needs.

Martin S_4

I wish they would provide better management of the process. I wish they would communicate more with the caregivers.

Elizabeth B_16

I could not have gone home from the hospital without them. It is overall a great service to have. They show up on time and do exactly when I need them to do. They are all very personable people.

Lori W_10

The caregivers make sure my mother is comfortable. Some caregivers don't seem to be in the right position.

Theresa G_6

They stayed overnight with her at the hospital. They are good at communicating with me and provided me phone numbers so I could check up on her.

Dr. R_5

Mainly, they provided things for us, like meals. I like that they were very responsive to us and helped us figure out what we needed.

Jenavie H

She has had a major stroke. She is paralyzed head to toe, so she needs the help. They do everything for her. They are very friendly and very knowledgable. They are helpful.

Isabell G

My caregiver now is very good but I have had others who were worse. Some of them would show up late and didn't care for me well. The company is organized and gives good services.

Anonymous_4703

We had one caregiver who had a positive impact, but it was only one out of five or six caregivers that did a good job. They need to improve their scheduling.

Anonymous_4708

It has made my mother's life safer. They need to respond to phone calls and follow up with their customers.

Liza M_1

I like that they are flexible with the schedule and they are willing to work with us. I like that they are friendly and attentive to her needs.

Rosanna W

They could have trained the newer girls a lot better. They sent one girl in who was limping, so I had to fix her up. The girl we had was excellent, but when she didn't come, they would send very incapable people.

Judith P

I feel more relaxed and able to get through the day because I know I will have my needs met. I can prepare for my evening needs because of them. I haven't work in this business and this is the first time I've used this service. It seems to be difficult for them to get me a caregiver who is consistent. They keep sending me new caregivers and I have to go through everything I need every time.

Sue P_1

I like that they know what they're doing. They could get a regular caretaker.

Marcia L

They helped prepare meals and take care of my dog. I had a couple of caregivers who were not that good but overall the care was good.

Allan D

It wasn't bad. They were easy to work with. I'd like to see better training for the caregivers.

Norman S_5

The aides will keep her company. This agency was very responsive.

Brad K_3

They help with her mobility. They keep her safe. I like their communication. They are convenient for her.

Anonymous_4153

They give him showers. Their caregivers need to be trained better. There are some that are trained very well, but others are not. A lot of the caregivers were late or didn't show up.

Mary M_51

They help to take care of my mom. One of the first girls that came was very on it.

Ray S_8

They should have done what they were supposed to do. I would like to see their workers not sleep when they are supposed to be awake.

Home Care Connect - G

They help the most by coming in here to help me with the things that I need done. I really like that they are on time and here when they say they will be.

Ann P_6

The services make my daily life 100% better. They are very caring and knowledgeable.

Donna J_6

The caregivers help me with my bath. I think that they are very expensive. I don't like the minimum amount of time to have the caregivers.

Denny

The service helped the most with transitioning her when she came back from the hospital to living on her own. BrightStar Care didn't coordinate with their people well. I was getting calls at 6am with trying to get the address to my mother's house.

Diann G

They help the most by just being here to do whatever I need to be done. I like Stacy, my caregiver, she is outstanding.

Nancy S_28

It makes life easier because she is here on time. I like the lady that comes her who is outstanding.

Mike G_12

The main one that I have had is great. My wife is pleased with them and so I am pleased with them. For the most part they need to communicate a little more about what is going on in the process of doing this.

Sally _1

She is very competent. I like the quality of the caregivers and the efficiency of the company.

Anonymous_2925

They created more time for me to deal with work and other family members. They could follow up more on the quality of the caregivers.

Gena C

We were trying to give my mother-in-law some relief with going to the hospital to be with her husband because someone had to be with him at all times, so we hired the agency to fill in some hours every day. I feel like the agency has quality service, and we had some good caregivers.

Lee O

They should come on time and not leave before the shift is over. My caregiver is to be here from 9:00-1:00, and at 9:00, we got a call saying that she was not coming today because she had a doctor appointment. The caregiver should have been calling about this yesterday and the office should have been calling me and finding a replacement because today I was alone.

Anonymous_930

It has more to do with his condition. He alone cannot take care of himself. The company of others gives him conversation, and they help in fixing his food. Without that, he wouldn't have nice days. If I call and ask for additional time or another day, they are more than helpful. They're very obliging.

Della P

They helped me with my bathing and with everything I needed, like dressing, helping with my room, laundry, and food. Whatever I needed, they were good at doing. They could have been more consistent with their caregivers.

Douglas S_2

She really needs it. They're attentive to details, and they have good follow up. It felt like a well-managed experience. It was better than I expected. I liked the degree of hands-on care. They came out and talked to us.

Kathy H_1

Personal care in general helps relieve me. They needed better communication.

Sandy C_13

I think they could have had a little more foresight on his needs. I was disappointed a number of times when the caregiver was late, and no one called to contact me.

Anonymous_2546

The impact on my life was minimal since I was not receiving the care. 99% of the time, they did exactly what my sister asked of them. Some of the caregivers were excellent, and some were average. The ones who were good were really good.

Deanna _1

I would go visit her, and her house would be a disaster. I would spend more time cleaning than being with her. Now, I have more time to be with her. They have good communication. I know it's hard for people and staff, so they have been communicating very well. My mom is also very picky, but she seems to like the caregivers.

Gary P_3

She was trying to adjust to the care, and it was hard for to do so. It was very frustrating. My mom has dementia, so we would like to have the same caregiver every time. We did not like that they would change the caregiver every week. They would be late and would make excuses.

Leiha B

They relieved the other person taking care of him. They were able to get scheduled on short notice.

Stacy B_3

It was a sitter service, and I don't know what they did. I just know one person was a lot easier to work with. He only had them 3 nights. I think they had a nice representative in town who was helpful. I didn't absolutely love the first person that came, but I knew there was flexibility. I liked the second girl that came.

Anonymous_1842

They were able to take over the overnight hours so my sisters could sleep. They are a friendly and supportive service, and helpful and kind to my dad.

John F_2

They helped the most by assisting me to get groceries. They were very accommodating with my schedule.

Carol F_5

They stay in touch, they do periodic site visits, and they show respect towards my mother. We've had the same caregiver for over 2 years, and it's the consistency and the care of that person that we like.

Dixie R

They will help her with medications and getting to doctor appointments. I like that they seem to have good organization and that the caregivers are qualified.

caorlyn m

I don't feel particularly comfortable with the caregivers. They just weren't professional. They would need to hire better quality people that would pay attention to the client rather than sitting on the couch and drinking a soda.

Gary T

They help me run errands. They are my transportation. I like the courtesy and promptness on the part of the office staff and the caregivers.

Anonymous_1529

We have to have somebody to do general straightening up in the kitchen, washing dishes, making breakfast, and changing beds. Sometimes, my loved one needs help with dressing and checking if we've taken our pills. They could send the same people and try to have a regular person. It takes me as long to tell them about what we want them to do as I could do it myself.

Ann A_4

I think that on their end, they should have had a little more training. The person we had was brand new, and she was personable. However, didn't make sure to check in on things like taking word from my dad instead of asking her agency. She just didn't have a lot of initiative, and they should be taught to deal with elders. They could've taken more initiative because the people they brought in would just sit and read. The description I had was that they would clean and cook, but they didn't take that initiative. My parents just saw people sitting around.

Dale M

BrightStar Care has been wonderful. We have so appreciated the care they have provided over the past 3 years. This agency is very well run. We couldn't be more pleased.

Stacy W_2

Just the fact I have someone with my mother in the home is great. I like the way they communicated everything up front.

Doug _1

Keep the same women we have now. They sent some people who are less responsible and they were no-shows.

Ayanna C

It was so inconsistent and they couldn't be relied on. The whole time they worked with me, they were on time maybe twice or three times. I had a year of dealing with them and they were never on time. They never sent the same caregiver twice when they said they would. One of the caregivers left my mother alone and I've been overcharged for when they weren't even here.

Jeffrey G

They are friendly and reliable.

Steven W_3

Part of the problem with the services is that my expectations aren't the same as my mom's expectations. My mom is uncomfortable with the constant turn over of caregivers. The last person who came didn't clean very well where she is supposed to clean. There is someone else there with my mom, so the socialization is good. Laundry has been done well a few times. The very first person they sent hadn't finished the paperwork, and she hasn't come back and I don't know why. The communication isn't very good. I asked for a phone call a couple times and none came. The person who communicates the best is the one that oversees things on the weekend. It isn't the same person so it is really hard to let them get to my mom where she lives.

Teresa D

I can count on them and they bring me peace of mind. We've had BrightStar Care for three years and we appreciate the consistency.

Karen M_2

They were there while everyone was working and they were able to take care of things. They did what they were hired to do.

Richard

They took care of her like I paid them to. They were on time and prompt when they were supposed to be there.

Henry L

Their providers have all treated me like a human being. They treat me how I'd like to be treated. In my time dealing with them, I have had only 2 issues. When I contacted the office about them, they were taken of immediately.

William M

If they came in, they had no problem helping. They would have conversations with him and they knew how to get him to open up to them. They were willing to help and answer questions.

Victoria F

It affords me the time to do my work while my mother is being taken care of. They are all nice and attentive. This was quickly put together.

Millard J

They did help him with his baths and things like that. They were very prompt and we had no problems with them at all. They were very efficient.

Barbara G_34

They are very friendly, and they know what they do. I tell them what to do.

DeAnn L

They could improve their coordination and communication with the adult child that is coordinating the care. Our caregiver is an excellent caregiver with social interaction, transportation needs, and keeping extra eyes and ears on our aging parents.

Joanne T

Some of the caregivers are better than others. I can't get around like I used to.

Anonymous

They're very professional and everything is done on time. They care about my welfare. They keep things on time. I have certain disabilities, so having a caretaker lets me get out of the house.

Anonymous

I have had excellent care in the past, but recently I don't feel like BrightStar Care has treated me with respect. Some of the caregivers tell me they feel they should be paid more. Since I can't drive, the caregivers take me to the store. I hate asking for help, so it is nice to have people help me without me having to ask.

Ardeth P

I have done it three times already. However, I get different people sometimes, which is hard. They are receptive to all the needs that he has.

David H

They have a lack of people to work there. Thy don't have enough employees, and the office never knows who will be here because they don't have enough employees. They definitely try when they are here.

Teresa M

We were visiting there when my mother got hurt and only used them because they were there. If my family that lives there needed them, then I would recommend them. They were able to provide an assistant to be with my mother for Christmas Eve and Christmas night when I was tired.

Ramah G

BrightStar Care follows up when I call them. They're available. They always return my calls. They gave me some flexibility as far as leaving the house.

Paula K

They haven't provided one person consistently, which they told me they would do. They sent one or two excellent people, but they never sent them back. I even requested one that said she was available, and they didn't send her.

Alma E

I would recommend BrightStar Care because eventually they send me nice caregivers to help me with my needs. BrightStar Care has made my life easier by helping me with the things I need in the past two to three years.

Cricket C

I would tell a friend that BrightStar Care really tries hard to fill the need. BrightStar Care has made life easier because it provides care when I need a break and to do things.

Mary Ellen W

The only problem I am having isn't with BrightStar Care, but with the insurance policy I have to pay for their service. Because of my policy, BrightStar Care can't do a lot for me. They can't drive me anywhere or do any washing. However, I have liked all the people that have been here from BrightStar Care. The caregivers are nice and I've met a lot of them. Maybe about three of them are my favorites and I would like to have them back. I think BrightStar Care has done a very good job. BrightStar Care can't do too much for me due to the insurance policy I have, so I can't hold that against BrightStar Care.

Nancy A

I would recommend BrightStar Care because of the caregivers that I have had. They've been very nice. I couldn't be any happier than I am with my caregiver. We have so much in common and she drives me anywhere I want to go. BrightStar Care has helped because it's the only way I could go anywhere.

Carrie M

You should speak up to BrightStar Care if you don't like a specific caregiver. I could sleep at night and not worry.

Riley E_1

I would tell someone that BrightStar Care has been very good with last minute scheduling. All of the caregivers that come are professional, kind, and sweet. The services are great because I do not have to worry about if my daughter is being taken care of.

Mary Glenn W_1

BrightStar Care is reliable, shows up when they say they are going to, are nice people, and take good care of my wife. BrightStar Care gives me some time off from caring for my wife.

Gay T_1

I would recommend BrightStar Care because they did everything they said they would do. I had them for such a short time, but they made life easier for me to know that she was being taken care of.

Louise A

BrightStar Care was able to help me. BrightStar Care was able to help me in the kitchen.

Michelle _1

3/4 of the BrightStar Care caregivers are excellent. The scheduling isn't clear, and I wish they would pay their caregivers more. The management is extremely responsive to my father's needs. I wouldn't be able to survive without BrightStar Care's services.

krnmarie

I am the sister of one of their current participant and yes they have helped us so very much and the ability to get someone in an emergency has been great, My sister has CP and she is a total lift and has a type of lift to get her transferred from bed to the portable toilet to her wheelchair,, I am sure not just she uses it, but my only suggestion that would be all or a lot of the assistants team up and learn about more of the clients so they can be aware of and educated a little on the machinery before being sent to be her assistant, but again ,, they have done great and sent even the office mngrs over to the house to assist when needed and this really meant a lot to us all !!