Reviews of Home Instead Senior Care - Los Angeles, CA
Gary841724 June 28, 2016
I am a current client of this provider
We hired Home Instead for my friend. They provide home care, companionship, meal prep, bathing, dressing, monitoring, and making sure that he's safe and able to navigate around the house. We chose Home Instead because they were professional and responded, and so far we've been really pleased with the care providers that they've sent to the house. They've been on time and dependable. The care provider has done everything possible to earn her confidence and respect, and I would say that for the most part, it's going pretty well under the circumstances. Billing has been very convenient and very easy. I don't have anything for them to improve on at this time, and I'd be happy to recommend them. They've been initially what we expected, flexible, and easy to communicate with.
Caring109413950 August 06, 2015
I am a friend or relative of a resident
Home instead had good reviews and were very responsive. There were a number of people that I contacted, and they seemed to be the best option at the time. So far, it is working out quite nicely. They responded quickly and personally. For her well-being and peace of mind, it’s a huge plus. The first caregiver was young, a little immature, and was trying to take advantage of the system, so she was replaced. The second one is an older, more mature woman. Their customer service has been responsive, very good to work with, and personal, and they've done a very good job in helping my mom.
ChallengedSon October 10, 2013
I am a current client of this provider
My sister and I live out of state and needed temporary home care for our 91 year old mother in LA. Home Instead came HIGHLY recommended to me and, sure enough, they were they were superb in every way. Deanna, who is the person in charge, couldn't possibly have been more helpful and compassionate and understanding of the challenges of eldercare and IMMEDIATELY put us at ease that we were in good hands. She genuinely CARES.. The caregiver herself was also excellent. we are thrilled with this service and and will be using them regularly as needed and I would recommend them without qualification.
AlexJo April 29, 2012
My dad has been a client for more than six years. His current caregiver (2 years plus) is the "Nordstrom" of caregivers. She truly cares for him and keeps me posted with detailed information re. doctor visits, moods, etc. She is very protective of him. Additionally, she leaves copious notes for any substitute caregiver. The administrative staff is very responsive in meeting my dad's needs.
HoltChiri July 11, 2011
I am a past client of this provider
I was first attracted to this agency by its name, Home Instead Senior Care Agency, and by its motto "To us, it's personal." Then, my first impression of the staff with whom I met was that I could trust them to take great care of my mom.
I needed to set up non-medical care for my mother who was due home from the hospital after colon surgery. I was a little nervous as I was somewhat unsure of exactly what my mom needed in the way of care, since she was very independent and had never before been debilitated in any way. The agency staff supervisor was very re-assuring and helped me put together a checklist, based on their expert experience, which detailed how their referred home care provider would assist my mom and accommodate my mom's wishes. She would prepare my mom's meals, assist her with walking, keep her room tidy, and keep her company.
I was so happy that, up to this point, the agency was top-notch and well designed. I was even happier when the very calm and understanding home care provider, Sharon, arrived at my mom's residence early enough to assist me with final preparations for my mom's return home. Without my prompting, she took the initiative to help me wherever she saw a need. She was a natural fit and she was good at what she did. She helped freshen my mom's bed; she even familiarized herself with and suggested positioning of toiletries, clothing and other necessities to make my mom as comfortable as possible. She greeted my mom as if they had known each other for a long time. Truly, my mom and I gained much more than a home care provider. We have a beautiful new friend.
From Home Instead Senior Care - Los Angeles, CA
Home Instead Senior Care is a non-medical provider of personal care, companionship, meal preparation, light housekeeping, medication reminders, errands, incidental transportation and even Alzheimer's and dementia care. Our CAREGivers encourage, assist, and stimulate our clients in a variety of activities that improve their quality of life and help them maintain their independence. All of these services allow a senior to stay HOME INSTEAD for a longer period of time.
Home Instead Senior Care - Caregiver Skills
Safety training on home safety, avoiding injury and falls, preventing strain and pain, safety in the kitchen, cautious cleaning, safe driving, outdoor safety hazards, and disease protection and prevention.
Basic training on emergency situations including stroke, falls and fractures and sudden illness, communication tips including communicating to those with dementia or Alzheimer's, activities for seniors to engage in, mealtime preparations, housekeeping tips, signs of abuse, and tips on reducing caregiver stress.
Advanced training on understanding senior illnesses and conditions, depression in seniors, caregiver stress, in-home exercise for older adults, making mealtime fun, communication tips with the senior, their family, and the caregiver's franchise office.
Activity training including reminiscing activities, modifying activities, activities in facilities, adapting activities for those with impairments, different types of engaging activities for older adults such as gardening, mind builders, and crafts and hobbies, and getting a senior involved in the community in places like senior centers, worship services, volunteering and errands.
Features of Home Instead Senior Care - Los Angeles, CA
- Full-service agency. (We directly employ the caregivers we work with.)
- Agency extra: Each Home Instead Senior Care® franchise office is independently owned and operated.
Range of services
- Companion care
- Range of services extra: hospice support, Alzheimer's and other dementias care, chronic conditions
- We interview every team member in person
- We check references
- We check driving records
- We confirm legal U.S. residency
- We require drug screenings
- Staff members receive ongoing/continuing training
- Family Communication
- Transition Issues
- Memory Care
- Training areas extra: the aging process, how to keep the client and CAREGiver℠ safe, building relationships, Alzheimer's or other dementias care
- We handle payroll, benefits, and taxes for our caregivers
- Our business is bonded and insured
3550 Wilshire Blvd., Ste. 700
Los Angeles, CA 90010
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