Home Helpers of Knoxville Knoxville, TN

Previous Client23

This company and specifically my mother's caregiver have been life changers. We were exhausted trying to do everything on our own. Having someone come in to be with Mom, give her baths help with laundry and some of the housework, alleviates our burden and gives us time away to take care of other things. They let me know if anything is changing and suggest they send a replacement when Valerie isn't available. Sometimes our caregiver runs a little late but she always makes up the time. Brittney is very helpful with our billing questions and everyone else at the office are good to help with any requests or changes. I know that they truly care.

TNVol

They are the worst people I've ever done business with! They forgot to give my father medicine on several occasions, only needed light cleaning couldn't seem to get that done either. Usually on their phones ( have cameras) always left early or arrived late. And you'd need not complain it does no good. VA needs to take them off their list if this is how they take care of Veterans... even had a caregiver that tested positive to Covid and they never even called me, the lady text me a week later or i would have never known! SHAME ON YOU

fcooper

Would not recommend to anyone is not reliable have more clients than people working for them. And they hire anyone to look after your loved ones . out of a whole month had 5 people show up 5 times. I also repoted to the va and better business . If you care for your loved ones stay away from this place

amyajf

The worst service ever. I only used them because they were listed on UnitedHealthcare site as a discount partner. They sent me someone that complained about herself and how poor she was and she needed money. I used them twice because I had procedures back to back. The second time we used her car and it smelled like a cigarette and again she practically asked me for money and told me all of her problems. Then I was overcharged, called to complain and pretty much I was told just pay the bill.

Kenneth786305

We've used Home Helpers for a couple of months now for my in-laws. They come in for three hours in the morning and three hours in the evening, and they change their clothes, feed them, and do a little house cleaning. The manager agreed to meet me, talked to me, and interviewed the people that will go to the house. We met them, went over and met my in-laws, and no other agency did that. The caregivers were pretty good.

Kathie Edwards

They were fine for several years but recently they have become very undependable. Don't make any plans to leave or make appts for yourself because they may or may not show up and you never know who it will be. They have treated us as 2nd class because their payments are from the VA and they make more money from other companies. We have a beautiful home and my Dad has a lot of medical issues but doesn't require a lot of personal care. It is very hard to be a 24/7 caretaker and not be able to depend on help showing up. I think it is a real shame to treat anyone like this not to mention a vet. I am changing companies ASAP.