We used Patchwork Quilt Companions for the home healthcare of my father for the month of December 2016. The home health aide was fantastic and a godsend. However, the owner of the agency was another story. We signed a contract to give her a 2-week deposit before care began and to pay her a weekly amount - out of which, she would pay our caregiver. Our deposit was to be returned after care had ended - with 2 weeks of notice, which was given.
Mid-December, we made an agreement with the owner that she would pay our caregiver for the last week of December out of our deposit and then she would return the remainder of the deposit to us by the end of January.
Mid-January, we heard from the caregiver that the owner of the agency told her that it was our responsibility to pay her for the last week of December - not the agency's. The caregiver had worked a total of 5 weeks and a few days and we had paid the agency for 4 weeks (on a weekly basis) and a 2-week deposit - more than enough to cover the work of the caregiver.
The owner would go back and forth between telling the caregiver she would send her a check and telling her that it was our (the client) responsibility to pay her.
It is currently March 2017 and the owner of the agency is still telling the caregiver that we owe her for her last week of work. When we contact her, she comes up with every excuse in the book - her health, her accountant, her assistant, being a bad business person, etc.
There are other complaints regarding the way she treated our caregiver while she was working with us, but those are just icing on the cake. Take our advice and never use the services of this agency.
We started using Patchwork Quilt Companions for my father since March or April of last year. He needed someone with him because he tends to fall and he has no memory at all. They would pick him up and take him usually to places. They would stay with him and then bring him back home. They would stay with him at home or take him to a movie, out to lunch or dinner. They come early in the morning to fix his breakfast if we're not home. Overall, my father and I are very happy with the care he's getting.
Patchwork Quilt Companions is an in-home care provider serving Indialantic, FL and the surrounding area. Patchwork Quilt Companions offers non-medical services in the home, such as meal preparation, housekeeping, and transportation. Contact the provider for more details on home care services and rates.