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Reviews of New Frontier Home Health
Richard3 September 12, 2012
I am a current client of this provider
I ran across their card and we got together and spoke with them. It was actually my partner who initially spoke with them. They seemed quite attentive and seemed to have an individual personal service that we were seeking.
They were excellent. The 2 caregivers we had were dependable and friendly. They both did their jobs quite well. One in particular, Armando was very excellent, attentive, friendly and an interesting person. Both caregivers work 5 hours a day for about 4 weeks when I had a transplant.
The management of New Frontier were also very excellent. They were right on top of everything. Whenever we have questions, they were easy to get hold of and very responsive. They stopped by to make sure things are going well and also to explain the final billing. We don't have any problems with it. We understood it well.
Janet6 September 10, 2012
I am a past client of this provider
I did a search on the internet and saw New Frontier. Most of the other agencies had a minimum of hours that you had to have you needed their service. What I like about New Frontier was they had an hourly rate. They allow a minimum of 3 or 4 hours for morning and night. If I just needed service for an hour we could do that or if we needed service in the evening for a little bit longer maybe for 2 hours then there was flexibility. I really did like that. We were really very pleased with their service. Most of the time they answer the phone right away when I call. If they didn't, I'd leave a message and they would call back immediately. Also anytime when I email them if I have a question, they would respond immediately. They're very attentive. I used their service for almost a year. The caregiver that we had was very caring and compassionate with my mother. We were very pleased with her. I think that if there's one thing they can improve on that would be explaining the service a little better. We didn't realize that there was a short term fee. We started with an hourly rate and I didn't know where was a short term fee as well as administrator fee. It would be better if they would go over and list all the fees so that everyone would understand up front exactly how much it's gonna cost.
About New Frontier Home Health
New Frontier Home Health is an in-home care provider serving Houston, TX and the surrounding area. New Frontier Home Health offers non-medical services in the home, such as meal preparation, housekeeping, and transportation.for more details on home care services and rates.
Features of New Frontier Home Health
- Hourly Rate $18.50/Hour
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