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Reviews of Family Tree | Home Care
Overview of Ratings
April 25, 2015
I am a current client of this provider
The caregiver is younger, but she still has a lot of experience, and she is a Certified Nursing Assistant. She has cared for family members and she has worked with hospice and nursing homes, so she does have quite a bit of experience. She is very patient, very knowledgeable about safety concerns, and very good about activities as well with my parents. She prepares three small meals a day -- which are very minor -- like making some instant oatmeal, a piece of toast, or warming up some chicken pot pie. She administers the medication as we have put in the pill organization, and she does some light housekeeping but only related to the patient. She cleans up after each meal for the parent, and she does bathe her on an everyday basis. The only reason I would not give them a five is because I requested someone who was older because experience has taught me that that person would have more knowledge, more experience, and more patience because this is probably the number one skill that you need in dealing with someone with memory loss. Even though the person is really good, Family Tree did not come through with that request, and I had to wait an additional week after I was promised that I would receive that help on the same week that I requested it. They said they wanted to make sure they had a person that was the right fit for my mother, so that was fine, but I did presume that an agency would have more candidates who they could maybe send temporarily while they were looking for the perfect fit. But they were very professional, very organized, and attentive to what our needs were and gathering that information. I definitely would recommend them
September 11, 2014
I am a past client of this provider
Family Tree In-Home Care was wonderful. They were attentive and anytime my mother needed anything, they were there for her if she wanted to drink or to eat and they held her hand if needed. They were there for her round the clock. They actually had four nurses that would switch out occasionally, but they were all really good. The one who was there with us the day that mom died helped us pack up and clean out everything from the room, so we wouldn't have to worry about it later. We just got everything packed up and loaded and she helped us do all that. But in terms of caring for mom, they were wonderful. They held her hand, talked to her, cared for her, and treated her like their own mom. They were really good and very compassionate. Even when I know they must have been tired, they were still very loving and very caring. She didn't want for anything with her last few days because they were with her the entire time. They respected our privacy as well, but they took care of mom. They made sure her oxygen was working, and that her water bottle was filled. They were just wonderful. I think Yvonne was there the majority of the time during the day and she was a wonderful, caring, and loving woman. I would highly recommend them.
From Family Tree
Family Tree is an in-home care provider serving Houston, TX and the surrounding area. Family Tree offers non-medical services in the home, such as meal preparation, housekeeping, and transportation.for more details on home care services and rates.