Traycee Home Care Services

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Reviews of Traycee Home Care Services


based on 6 Reviews

Liss June 22, 2009

Served us well

We used Traycee to take care of my mom during the final three months of her life. The caregiver they sent was reliable and kind, though we had issues getting reimbursed by my mom's long-term care insurance because Traycee didn't have the right kind of state license.
Provider Response

We have just become aware of your comment in working with Caring.com and wanted to make sure we responded to you. We are pleased that our caregiver was kind and provided dedicated care to your mom during her final days. We take great pride in our caregivers, many have been with us for over 25 years. That being said we we want to address your concerns related to your LTC insurance reinbursement being difficult and hope to give you some insight as to what likely created the issue.

Unfortunately Illinois did not provide any kind of license for in-home care until September of 2009. Why is this important? LTC insurance policies read in that care must be provided by a licensed Home Health Care agency. The fact that Home Health Care is a medical service generally paid for under medicare and provides nurses and rehab licensed professionals such as Physical Therapist and not homemaker, companions made it impossible to meet their policy terms. In fact there are very few states even today that provide a license for home care. We experienced the same thing you did for the owner of our company who had a LTC policy and had to use it. They refused payment, after much education and discussion months later he was reinbursed. Please give Diana a call at 847-432-5190 and let her know if you able to settle your claim. If not we would be happy to talk to the insurance company for you.

We sincerely thank you for your comments and the opportunity to provide services to your mom.


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About Traycee Home Care Services


Traycee Home Care Services is an in-home care provider serving Highwood, IL and the surrounding area. Traycee Home Care Services offers non-medical services in the home, such as meal preparation, housekeeping, and transportation. Contact the provider for more details on home care services and rates.

Features of Traycee Home Care Services


Rates

  • Rate for hourly care: $22/hour
  • Rate for live-in care: $225/day

Business Address

  • 448 Sheridan Road
    Highwood, IL 60040

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