The most unreliable company I have ever dealt with! They provided "in home" healthcare for my mother. Two, two hour shifts were paid for through the Area Agency on Aging and the rest of the shifts were out of pocket. Their first date of service was October 13, 2014. Their final day was January 12, 2015. Between those dates they had 11 no-shows. There is no accountability in place and Interim doesn't know if their employees are at the site or not. One of the no-shows my mother, 77, quad bypass a year ago with Parkinson's called me at 1:00am from the floor because Interim wasn't there to assist her to bed. On several occasions I have asked to have Margaret, owner, return my call and she did not. In fact the afternoon after my mother was on the floor I received a text message from Margaret's phone, it read: "Sir...please check your contact number for the agency or service that cares for your mother...this is a personal one...I hope she is ok...and that you straighten out the folks not doing their job... :)". I asked Margaret about the text message and she told me that she did not send it (yet it came from her phone number). If you care about a loved one and respect their wishes to stay at home instead of going into assisted living, Interim Healthcare of West Michigan is NOT the company for you. I would like to add that Interim canceled our services with the Area Agency on Aging with a two week notice, but never notified us that they were through with the out of pocket services . That would be five more two hour shifts per week. Which leaves us high and dry until we hire a reliable company. Never, ever use Interim!!
Interim HealthCare of West Michigan is an in-home care provider serving Grand Rapids, MI and the surrounding area. Interim HealthCare of West Michigan offers non-medical services in the home, such as meal preparation, housekeeping, and transportation. Contact the provider for more details on home care services and rates.