BrightStar Care Friendswood Friendswood, TX

Walter

We have one caregiver that is just awesome because she communicates really well. The older one doesn't text like that caregiver does, but that is just fine. It is very comforting to get daily feedback on how my dad is doing. I am not able to bet here every day, so having the caregiver communicate with me is very good. My dad has a routine going, and since he is not able to remember on his own the caregiver helps him. The caregiver takes care of his necessities.

George D

The therapist came every day that she was scheduled to come. She treated him with the utmost respect. They did their job with him and I kind of stayed on the other side of the house.

Sandra

I like that the caregiver comes, but she needs to work on being punctual. The services are good for my loved one, but for me it has not had much of an impact. I still do the same amount of work and I still have to help my loved one much of the time, even with the caregiver coming in.

Jessica R

I like how responsive this company is with me. I contacted them last minute, and they made it work. They put in extra effort to help me find caregivers. The services allow me to do the things that I could not do. The caregivers take me where I need to go, and they help keep my house clean.

Judy J

When we sat down and talked to them originally, the things we were told were to happen simply did not happen, and we were very specific with what we need and what our concerns were, and we were reassured that those things would happen. It wasn't explained it us about cancelling services and I had to cancel one day because of a doctor's appointment because it came up, and they gave us a charge because you need to cancel 48 hours in advance and I wasn't informed of that in the beginning.

Ellen R

They were efficient, they were caring, and they went over and above what they needed to do help me. They sent to me a caregiver that was wonderful and that knew what she was doing. I have no complaints. They gave my husband enormous amounts of relief from having to do everything for me while I was down.

Elizabeth R

BrightStar Care could put the patient first as opposed to the scheduler. They could not send people out without being asked. They could understand the pathophysiology of stroke and neuromuscular disease. They could have the same caregiver. When someone has a stroke and can't remember people, a care agency shouldn't send different caregivers based on the schedule. BrightStar Care should have an owner who does not yell at her clients. After the third visit, they started wasting my money. One of the care workers challenged me about my diagnosis. They were so into their schedules that they couldn't get into mine. On the positive note, Melissa the RN was incredible. They inconvenienced me. They didn't understand strokes. The owner even once called my sister when she asked for help and she said she was just a sick person.

Billie Jean C

I would tell a friend that the owner of BrightStar Care in my area is very responsive to any problems I have. I feel like the client is safe with BrightStar Care.

Sheryl L

BrightStar Care is a good, honest company to have because they will work with their clients. It is everything to have BrightStar Care in our home, from meals to health care. My father has improved immensely.

Lloyd M

BrightStar Care is friendly and knowledgeable. My BrightStar Care caregivers do everything they've been asked to do on the days that they're here.

Pat H

I would recommend BrightStar Care because they are dependable. Their people come on time and they are very good. BrightStar Care helps my loved one with whatever she needs.

Lupe C

The services from BrightStar Care were excellent. They are very professional and they are just excellent. I am going to use them again when I need them. I had fallen and hurt my hand, so I couldn't do anything and needed someone to take me to the doctor, do errands, and cook for me. The thing that I appreciated most was that they were here all of the time.

Clara W

I have been with BrightStar Care for 6 years, and I would recommend BrightStar Care to anyone because I haven't had any issues with them in 6 years. The services from BrightStar Care save me from having to go into a nursing home.

Jane C

BrightStar Care has good pricing, and is willing to work around my schedule. BrightStar Care has been able to help me with my medical needs each day.

Leonard C_1

BrightStar Care does a good job, but may be a little expensive. I've had a little trouble with scheduling consistent BrightStar Care caregivers.

Mary Eunice T

BrightStar Care's management and staff is unprofessional. The caregivers were there for company and helped with my loved one's illness. They helped her feel safe.

Donnise A_1

I would recommend BrightStar Care because their caregivers are competent and capable. BrightStar Care caregivers have assisted me and made life easier for me by having someone who can assist me with the things I am not able to do with my injury.

Kathleen S_2

I like that BrightStar Care is kind and loving with their clients. The communication is great with BrightStar Care. The caregivers don't have a language barrier and enjoy speaking with me.

Jane T_2

I would tell others about our personal experiences with the caregivers. BrightStar Care was easy to work with when it came to scheduling.

Henry C

BrightStar Care has been reliable. I am friends with the owner and she's been great. They were really helpful at the beginning when I didn't know the ropes of home health care. They gave me their personal cell phone numbers and sent me texts. BrightStar Care cares for my elderly parents and I am their only child. I work and have my own child. It's really been helpful to have BrightStar Care staff in the house to take care of light house keeping, make lunch, and be there in case they fall and to help my dad. Otherwise it's all on me.

Annabelle P

BrightStar Care has sent me qualified nurses for infusions. My nurse only has to stick me one time. The previous nurses had to stick me multiple times.

Betty M_5

I would tell a friend that I have used BrightStar Care and am happy with them so far. BrightStar Care has positive impact on my life by just coming in and helping me.