Right at Home Northern Virginia

(99)
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Reviews of Right at Home Northern Virginia


Overview of Ratings

4.0
99 Reviews

September 22, 2017

By Andrea B_527984

I am a past client of this provider

I was very disappointed that my loved one had several different caregivers because she never got familiar with them. Most of the caregivers were horrible and didn't do anything for my loved one.
Provider Response
Our goal is to provide caregiver consistency in order to create and maintain a relationship between our clients and our caregiver(s). Our caregiver selection process takes place among our 4 person care management team including our Director of Nursing, Care Supervisor, Staffing Supervisor, and Field Nurse. Our Care Management team reviews the requested schedule, clients care plan, and overall personality traits in order to select the best possible match. While we recognize we do not always get this right on the first try, we always work with our clients and their families to solicit feedback and make adjustments.

September 19, 2017

By Wayne C_525600

I am a current client of this provider

Right at Home has caused some scheduling conflicts recently since the primary scheduler went on maternity leave. We know that it is not their fault, though. Being a scheduler is a hard job. Right at Home makes my life easier by having the caregivers in the home to help me care for Kathleen and her needs.
Provider Response
We appreciate your feedback and understanding while our staffing supervisor is out on maternity leave. Right at Home takes pride in improving the quality of life for those we serve and recognize that we work in service of our employees, both caregivers and office staff members. For that reason we provide excellent benefits such as medical, vision, and dental insurance as well as other benefits like travel and mileage reimbursement, retirement accounts, and flexible scheduling. When the time is right, we look forward to welcoming her new child into the world and welcoming her back to our office.

September 19, 2017

By Dorcas G_525596

I am a current client of this provider

I would tell someone that we have been very satisfied with our choice of Right at Home and that they have a range of services that they offer. There isn't anything that Right at Home could do to be more helpful just yet.

September 12, 2017

By Steve S_522806

I am a current client of this provider

I would tell someone that the caregiver that I have received from Right at Home is very good. We like her a lot, she is very helpful, and I am not sure we could find anyone better. The office staff of Right at Home is also very responsive. The most helpful part of having the services is how the caregiver comes to our home and takes care of the kind of nursing that we require and is trained and able to take care of other things such as washing clothes and planting flowers.

August 28, 2017

By Anonymous_517032

I am a current client of this provider

I would tell others that Right at Home is a good company to hire because the first encounter we had with the nurse was good. The caregiver is on top of things with the client's dementia.

August 28, 2017

By Phillip W_516764

I am a current client of this provider

We have had a few caregivers coming and we have a really good one coming now. The VA only allows ten hours a week for home care. Right at Home's caregivers only want to come three days a week working three to four hours a day. We finally got someone to work for two hours a day which is what we want and that is working out really well.

August 25, 2017

By Carolyn D_516586

I am a current client of this provider

The first three caregivers we had did not click with us, but the caregiver we have now means the world to us. I would appreciate more hours from Right at Home but I have to go to the VA for that.

August 24, 2017

By Rick T_515696

I am a current client of this provider

Right at Home is friendly and competent. They have good personnel. Right at Home is improving my daily life through their friendly, professional staff.

August 18, 2017

By Louis J_513590

I am a current client of this provider

The caregiver that we have helping the client has a very good working relationship with him and we requested her. Right at Home was very flexible with us and allowed us to have her as his caregiver. We initially hired Right at Home for about four days a week, but the VA offered to pay half of that. Right at Home is accurate with that billing. My mother-in-law cannot care for our loved one in the way he needs because of her own health issues, so the services are a big help for both of them. It frees her up to do other things. The caregiver makes sure our loved one is well-attended to, and she even takes him out for walks.

August 18, 2017

By Peg B_513582

I am a current client of this provider

We have no problem recommending Right at Home because the person that they provided does the job and whenever we have any issues they keep us appraised with them so that we are made aware of problems in advance, and they have very professional service. I am the primary caregiver for my wife so it was a great relief for me that they had different people who knew what they were doing. Almost everyone they sent over was up to speed on her care as well so that was nice.

August 17, 2017

By Diane G_513308

I am a past client of this provider

Right at Home's caregivers need to show up on time, communicate, follow up, and do what they say they will do. Right at Home needed to communicate more and follow up more.
Provider Response
Prior to starting services, a Right at Home nurse will create a custom care plan specific to each client’s needs. The Virginia State Board of Nursing has strict guidelines as to what type of services our caregivers can and cannot provide. It is our intention to provide the highest quality homecare services and enforce all regulatory guidelines set forth by the state. In this situation, our caregiver was not comfortable providing a service that was outside her scope of care. We worked with the family and the community to ensure all services we provided by the appropriate organization.

August 16, 2017

By Mary S_512520

I am a current client of this provider

The caregiver we have from Right at Home is excellent and the fill ins have been good so far when she's not there. Right at Home provides a help I need and couldn't do without.

August 16, 2017

By Vincent N_512511

I am a current client of this provider

I would tell a friend that Right at Home is a good company. Right at Home has helped me be able to get around and get up in the morning.

August 14, 2017

By Christine G_511063

I am a current client of this provider

I would tell a friend that Right at Home will do their best to meet the needs of the client. Right at Home has helped the most with mobility and daily functions.

August 14, 2017

By Penny L_511001

I am a current client of this provider

Right at Home needs to match the caregivers better with the client and his needs. Right at Home makes my life easier by allowing me to not have to worry every minute. They ensure that the client is safe at all times.

July 31, 2017

By Sandy W_504108

I am a current client of this provider

I would tell a friend Right at Home is very reliable and does the best they can. Right at Home made life easier for me after surgery, but there wasn't much impact other than that.

July 31, 2017

By Seena A_504058

I am a past client of this provider

Right at Home could not find a worker for me, and the caregiver they gave me was terrible and was never on time. Right at Home never was able to deliver a caregiver. There was not an impact. I would not recommend this caregiver. She seemed pretty nonchalant and did not care about anything.

July 28, 2017

By Penny L_503348

I am a current client of this provider

Right at Home's office staff is excellent and acts in a timely manner. Right at Home provides safety for the client. They give me peace of mind that the client is safe.

July 27, 2017

By Sue S_502884

I am a current client of this provider

I think that Right at Home has been very responsible and well cared for my father-in-law where he lives. Everyday, Right at Home provides custodial care and transportation for my father-in-law.

July 27, 2017

By Ardrena B_502434

I am a current client of this provider

Right at Home has ups and downs, like any other company. They help assist you when you need them, but it is hard to get consistency in caregivers. Right at Home helps with every-day things because every day is a struggle. They provide good help.

July 21, 2017

By Donna K_499278

I am a past client of this provider

I would never recommend Right at Home because they provided bad service. The caregivers wouldn't do the work asked of them.
Provider Response
Prior to starting services, a Right at Home nurse will create a custom care plan specific to each client’s needs. It is our intention that all caregivers receive, review, and follow the care plan for the client they are assigned to. In this situation, we recognize that we are unsuccessful in ensuring our caregivers followed the care plan created for you. We appreciate you giving us the opportunity to support you during the short transition period from your rehab center back to your home and hope to have another opportunity to support you soon.

July 21, 2017

By Mary Lou K_499275

I am a current client of this provider

At the beginning with Right at Home, we had a hard time getting a permanent person. Since we have gotten our regular caregiver, she is very good and knows what to do, so things are better. I had a stroke, so my right side is incapacitated, so the caregiver helps me shower, get things, and make my breakfast.

July 21, 2017

By Carla "_499268

I am a current client of this provider

I have been very pleased with the people that I have met, and if I have any issue, the case manager promptly responds to the issue. I get the response either by phone, or the case manager will show up if need be. I was told that I had to get the care company because it was mandated for my mother to stay in her apartment, and I don't have a complaint about getting Right at Home.

July 21, 2017

By Amanda J_499249

I am a past client of this provider

I'd tell people that Right at Home was responsive, and I liked the caregiver that they sent. The services from Right at Home helped the most by giving me a break. The caregiver was fabulous.

July 13, 2017

By Howard K_495492

I am a past client of this provider

Right at Home is a very interesting service. The caregivers were nice and very willing to work with me. The services from Right at Home were very convenient because they helped me out when needed.

July 13, 2017

By Walter B_495491

I am a current client of this provider

The service I'm getting from Right at Home meets my needs, which is the only thing I'm concerned about. The services meet my needs and my caregivers are helping me recover from my injuries.

July 13, 2017

By Mark K_495472

I am a current client of this provider

Right at Home is a good company, and they do what they are told. The services have helped me and I can't get along without them. They do housekeeping for me.

July 12, 2017

By Mary Ann L_494840

I am a current client of this provider

Right at Home is dependable and they have nice people. They know what they are doing and are interested in their clients. Right at Home drives me places and helps me in the house.

July 12, 2017

By Joseph D_494828

I am a current client of this provider

Right at Home sent a couple of caregivers who were too far away. They worked with us to get a perfect match. Right at Home helps me with my physical conditions. The VA helps me get my services.

June 30, 2017

By Kristen R_490825

I am a current client of this provider

I would tell someone that our main caregiver from Right at Home doesn't have to be told to do anything, that she is energetic, that she wants to help, and that she is not lazy.

June 29, 2017

By Gwen L_490274

I am a current client of this provider

Right at Home did not follow through on the things that we were told would be done by the caregivers.
Provider Response
Thank you for providing this feedback and appreciate you taking the time to work with us and giving us the opportunity to make changes to ensure all of your care needs are met. After additional discussions and an in-person nursing quality visit, it was determined that we need to make changes to the caregiver team. Our nursing team made changes to the care plan and our staffing team was able to find a caregiver that was able to provide the necessary level of care. We look forward to continuing to serve you going forward.

June 28, 2017

By Barbara T_489800

I am a past client of this provider

We did not have any problems with Right at Home. Everything was good.

June 26, 2017

By Jay S_488770

I am a current client of this provider

I would tell a friend that Right at Home's caregivers are all pretty nice.

June 21, 2017

By Robert C_486103

I am a past client of this provider

Right at Home is good and responsive.

June 21, 2017

By Corine S_486095

I am a past client of this provider

Right at Home is pretty good, but they weren't perfect. I would encourage a friend to at least reach out to other agencies and shop around.

June 15, 2017

By Robin B_483377

I am a current client of this provider

I would tell a friend that Right at Home has provided us with good, responsible caregivers.

June 13, 2017

By Stephan D_482196

I am a current client of this provider

Right at Home is a good company if you need someone to look after a family member.

June 12, 2017

By Chris F_482076

I am a past client of this provider

Right at Home provided good services for the client. The quality of service really depends on the person they send out.

May 26, 2017

By Patricia Q_476385

I am a past client of this provider

Right at Home was recognized by the VA, which helped in the expense of having them. For the most part, the caregivers were well trained.

May 26, 2017

By John C_476175

I am a current client of this provider

Right at Home comes when they are scheduled and they get me to the restaurants that I want to eat at.

May 22, 2017

By Clare M_474079

I am a current client of this provider

I would tell people that Right at Home has been fairly prompt but we have had a lot of drop outs.

May 22, 2017

By Jacqueline M_474074

I am a past client of this provider

I had a lot of complaints with Right at Home. Right at Home said that my loved one needed two caregivers, not one. He needed more assistance. We used them because they were through the military.

May 15, 2017

By Anisa P_470455

I am a past client of this provider

The way that Right at Home handled the situation wasn't okay. The only way I was able to reach Right at Home was through email, and I was told that my husband would get someone for six hours when he had appointments and three hours when he didn't have appointments to provide him with help him at home. The caregivers didn't own up to their mistakes, either.
Provider Response
Dear Anisa, thank you for your feedback. It is our intention to utilize whatever the communication method is that is preferred by our valued clients and their families. Our staff is available 24 hours a day, over the phone, through e-mail, and even text messaging systems. Unfortunately there was confusion between your husband and our caregiver regarding the expectations of service and the required schedule. It is imperative that all schedule changes involve our office so we may manage the situation appropriately, and not just between a client and the caregiver. We have spoken with our caregiver and have reviewed our company policy regarding schedule changes and shift documentation. We hope that by taking these steps, all parties involved are able to work together, with open communication, to accomplish our mission of improving the quality of life for those we serve. Right at Home is Northern Virginia’s trusted in home care partner.

May 12, 2017

By Delores W_469738

I am a current client of this provider

When we first started out with Right at Home, we kept getting different caregivers. The caregiver we have now is a ten. At the beginning I would have rated Right at Home a five, though.

May 12, 2017

By Donna D_469644

I am a past client of this provider

Right at Home's caregivers were very thoughtful and considerate. They took the client's interests and needs very seriously.

May 12, 2017

By Diane B_469630

I am a current client of this provider

Right at Home needs to improve communication in regards to scheduling.

May 12, 2017

By Greg C_469628

I am a past client of this provider

I would not recommend Right at Home because one of the CNAs backed into our mailbox, and because of the lack of continuity with the service.
Provider Response
Hi Greg, thank you for your comments and bringing this issue to our attention. In order to ensure our caregivers are safe drivers we require all caregivers have a valid driver’s license, they must have their own vehicle, we also run driving record checks annually, and perform a car safety evaluation prior to a caregiver driving a client in their own car. With that said, we understand accidents can happen. We take responsibility for our caregivers’ actions and will work with you to find a resolution to this issue.

May 12, 2017

By James K_469623

I am a current client of this provider

Right at Home's caregivers are very polite, they are doing very well, and the people there are very courteous.

April 27, 2017

By Wayne C

I am a past client of this provider

Right at Home has freed up time for my family to get other things done.

April 27, 2017

By Kirsten M

I am a past client of this provider

I thought that no one could help my dad because he was nonverbal, so having someone come in and learn things about my dad and be so kind made all the difference in giving my sister and I a break when my dad was in his final weeks of life.

April 27, 2017

By Vicky W

I am a past client of this provider

Right at Home cared for the client until I could get there.

April 27, 2017

By Joan B

I am a current client of this provider

Right at Home has made a big difference because they provide professional care I can trust.

April 26, 2017

By Joe H

I am a current client of this provider

The services allow me to have a break to run to the store or to get housework done and not having to worry about him wondering the house or harming himself.

April 26, 2017

By Rolana B

I am a past client of this provider

My husband really liked his caregiver and adjusted well to her.

April 26, 2017

By James C

I am a current client of this provider

Right at Home has freed up my time.

April 25, 2017

By Connie H

I am a past client of this provider

The caregivers were there at night to make sure that my mom did not fall. The services allowed me to not have to be there 24/7.

April 25, 2017

By Mercedes L

I am a current client of this provider

Right at Home has made life easier for me because I know that there will be someone looking after my husband if I cannot be there.

April 20, 2017

By Daniel R

I am a past client of this provider

The services gave me peace of mind that my mom was being helped with transitions and toileting needs.

April 20, 2017

By Bruce B

I am a current client of this provider

Right at Home is able to take good care of Milton which takes a lot of pressure off of me.

April 18, 2017

By Louise S

I am a current client of this provider

Right at Home helps the client with all kinds of personal tasks and that makes my life easier.

April 18, 2017

By Gene D

I am a current client of this provider

Right at Home has a mediocre effect on my life, but I don't know how they can improve.

April 18, 2017

By Veronica D

I am a current client of this provider

The caregivers from Right at Home work with us very well.

April 10, 2017

By Cynthia G

I am a current client of this provider

We have had a couple of instances where Right at Home calls us and tells us that the caregiver wouldn't be able to come, but didn't have any substitutes. Right at Home hasn't been as responsive as I think that they would be in sending a back-up caregiver for the client.

March 22, 2017

By Dorothy B

I am a current client of this provider

Right at Home is willing to do anything that I need and they don't seem to be perturbed when I ask them to do things, they just do it.

March 21, 2017

By Mary A

I am a past client of this provider

The services were just what we needed.

March 21, 2017

By Donald L

I am a current client of this provider

Right at Home has made me feel secure and that my parents are in good hands.

March 21, 2017

By Crystal T

I am a current client of this provider

I needed to get back to work and know that my father was taken care of, and Right at Home helped me to do that.

March 20, 2017

By Mary G

I am a past client of this provider

Right at Home was reliable and they had skillful staff. The people I spoke with were accommodating to my needs.

March 15, 2017

By Jackie B

I am a current client of this provider

The services give me a chance to do things on my own, and I know that my husband is being taken care of.

March 15, 2017

By Steve S

I am a current client of this provider

Right at Home has a head nurse that comes to see us. She is meant to find out how we are getting along and whether or not there are any sort of issues with the aide. The head nurse is very nice, and we enjoy seeing her. It gives us a lot of confidence in the health care getting.

March 15, 2017

By Hilde D

I am a past client of this provider

We certainly needed help. I had some peace of mind.

March 13, 2017

By Terry Lee M

I am a past client of this provider

The services made me feel much better and relieved.

March 13, 2017

By Linda E

I am a past client of this provider

The impact of the services was pretty non-existent. They would ask if he took his medication. They wouldn't take him for a walk. Sometimes when asked to do chores, they complained.
Provider Response
Hi Linda, thank you for your feedback and suggestions on how we can improve the care we provide. Prior to services starting, our nurse completes a client assessment and creates a custom care plan which outlines what the client’s needs are, how often they need assistance with that task, and at what level they need assistance. Our goal is to include any and all family members in that conversation so that we gain an accurate understanding of everyone’s expectations and can communicate the requirements of care to our caregiver. Our number one priority is the safety and care of our valued clients. Our services include but are not limited to medication reminders, light housekeeping, and mobility assistance.

March 13, 2017

By Donald R

I am a current client of this provider

The caregivers are pretty reliable, and they are good help. One of the caregivers is outstanding, but there have been many that didn't know how to prepare a meal.

February 27, 2017

By Vincent N

I am a current client of this provider

When we actually get a caregiver, it's a positive impact. When Right at Home doesn't send anyone, it is frustrating.
Provider Response
Hi Vincent, thank you for your comments as we understand the need for having consistent staffing and caregiver availability. Our goal is to always have a caregiver to cover your care needs or if we are unable to find coverage, we will notify you with ample time to find an alternative solution. Our mission at Right at Home of Northern Virginia is to improve the quality of life for those we serve.

February 27, 2017

By Carmen L

I am a past client of this provider

Right at Home helped me take care of housecleaning and preparing meals.
Provider Response
Hi Carmen, thank you for your feedback on the care we provided. Our services include but are not limited to light housekeeping and meal preparation so we hope you utilized all services available to you during the time we provided care. If you ever find that you need our services again, please do not hesitate to reach out to us. Right at Home is your trusted in home care provider in Northern Virginia.

February 27, 2017

By Edith K

I am a current client of this provider

The services help because I don't like being by myself. Right at Home provides companionship for me.

February 27, 2017

By Ann K

I am a past client of this provider

Right at Home made it easier for me because I didn't have to do it all for my husband.

February 24, 2017

By Anonymous

I am a current client of this provider

The greatest impact Right at Home has had on my life is that I have peace of mind.

February 18, 2017

By Thomas201758

I am a current client of this provider

Having Parisa come to the house has been great. Right at Home has been most helpful.

February 16, 2017

By Rick T

I am a current client of this provider

Right at Home gives me acquitted care.

February 16, 2017

By Sharon S

I am a past client of this provider

I would tell others that Right at Home's management and customer service are good, but the quality of caregivers varied greatly.

February 16, 2017

By Cynthia G

I am a current client of this provider

The caregivers that have worked with my parents from Right at Home have been great. The caregivers are there to care for my father since my mother is not able to care for him on her own.

February 16, 2017

By Darrell N

I am a past client of this provider

I had someone I could trust to take care of my mom.

February 13, 2017

By Jean W

I am a current client of this provider

The services make the quality of life better for me, and I don't have to be alone.

February 13, 2017

By Alberta W

I am a current client of this provider

The caregiver helps my husband to get dressed sometimes and she encourages Grant to drink his fluids.

February 13, 2017

By Jerome M

I am a current client of this provider

The services have great impact on my ability to relax and focus on other things.

September 18, 2013

By Robert75749950

I am a current client of this provider

Their caregivers are very good. The one we have been using for the last 6 months is excellent (Barbara). We continue to appreciate her help which is twice a week and four hours per visit. The office help is very efficient. Care managers are always available. Their director of nursing has been helpful to us.

September 18, 2013

By William14

I am a current client of this provider

The current caregiver is 5 stars. But in the past, some of the caregivers were less. Some are even down to 1 star. Things are great now. Thank you!

August 13, 2013

By Relieved daughter with Father Suffering from Alzheimer's

I am a current client of this provider

When I called Right at Home to inquire about care for my father with Alzheimer's need for home care, they came out the next day and met with my mother and me. We tried other home care agencies and it was awful. The people were 45 minutes late and did absolutely nothing. Now we have Right at Home and we have actually found a care taker who can get my dad to shower!!! What a relief for my mother and me! He is a nursing student and takes his job very seriously, but is a delight to have around the home! Their administration is organized and follows up when asked for insurance etc. We love the agency!

August 14, 2012

By Martin3

I am a current client of this provider

We've done a lot of research for a nursing home for my wife. As of the moment we got her a home caregiver and we're quite satisfied, so we're just holding. Cathy M. is the name of my wife's caregiver. It took only about a week for us to find the right caregiver. We did not wait very long. It's only about 2 months now since we got her caregiver. So far so good. Basically, I think Cathy is a good match caregiver for my wife. She's a wonderful match.
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From Right at Home Northern Virginia


Right at Home provides in-home caregiving services for thousands of families across the nation. We offer companionship and help with everyday tasks that have become challenging for an aging person. This may include things like meal preparation, laundry, housekeeping, hygiene and grooming. We also offer services for those with special care situations caused by numerous medical conditions such as Alzheimer's disease and other dementias. Call us to learn more about the specific services we provide.

Custom Care Plan

From the moment you call, we begin considering the specific needs of your loved one. We ask questions during the initial call or meeting to form a basic needs assessment. After discussing your particular situation, we will prepare an initial Custom Care Plan and then work with you to fine tune that Care Plan based on your loved one's specific needs. Once the plan is agreed upon, your local Right at Home team matches the right caregiver to implement the plan.

Caregiver Training and Care Supervision

Every Right at Home caregiver goes through an extensive interview process, including background checks. Once hired, caregivers are trained through Right at Home University to ensure that they're able to deliver the care set out in your loved one's Custom Care Plan. Before providing care, they're bonded and insured.

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Right at Home Northern Virginia

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