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Home Helpers of Enfield

145 Hazard Ave. Suite C, Enfield, CT 06082

(800) 558-0653

Verified Partner

4.61

(77 reviews)

Offers Home Care
Top rated on Caring.com

2022, 2023, 2024

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Reviews of Home Helpers of Enfield in Enfield, Connecticut

4.61

(77 reviews)

    Top rated on Caring.com

    2022, 2023, 2024

    View More

    Provider of Choice 2024
    Home Care Pulse Certified 2024

    Shirley F_10

    5

    December 7, 2023

    I am a current client of this provider

    They provided a good aide. They are faithful in giving me care.

    Provider Response

    Shirley, Thank you for the review. We have had the privilege to provide care for you and your family for years now. The caregivers enjoy their time with you too.

    Anthony T_5

    4

    October 18, 2023

    I am a current client of this provider

    The caregiver is mostly helping me with light housekeeping more than anything. One thing I like about the agency is they are responsive.

    Provider Response

    Tony, Thank you for the kind words and the referrals for clients over the years. We look forward to supporting you and your family.

    John K_59

    4

    August 21, 2023

    I am a current client of this provider

    They have helped the most with keeping my house cleaned, I do my own cooking. She does a lot of helpful things. I like that she has been very dependable.

    Gail S_21

    5

    July 20, 2023

    I am a past client of this provider

    The caregiver did the wash and did it just like I would do it. I liked that the caregiver was outstanding.

    Provider Response

    Dear Gail, Thank you for the kind review. We were glad to help you recover and return to independence. Peter

    Susan R_33

    5

    June 23, 2023

    I am a current client of this provider

    They have helped the most by sending my caregiver to me, she has to be the nicest one they got. I would recommend them because the girl that they sent me is absolutely willing and helpful.

    Provider Response

    Susan, Thank you for the kind words. We know your caregiver feels the same and enjoys her time with you.

    Wilbur G_1

    5

    December 9, 2022

    I am a current client of this provider

    The caregiver is what helps me. I like the caregiver.

    Provider Response

    Thank you Wilbur for your kind Review. Lori has been with us a long time and she too enjoys her visits with you. And thank you for your service.

    Douglas A_1

    5

    August 4, 2022

    I am a current client of this provider

    I am happy when she comes; she does a good job. She is easy to get along with.

    Provider Response

    Thank you for the review, we know she looks forward to the visits. As always feel free to call the office and more importantly, thank you for your service to our country.

    Don S_19

    5

    April 23, 2022

    I am a past client of this provider

    It was very good, they strengthened him with exercises and voice things and taught us how to do it ourselves. They were great, compassionate, and professional and they did their job well.

    Provider Response

    Thank you Don, It is a pleasure to assist you and you family.

    Dick and Athlyn F_1

    5

    March 17, 2022

    I am a current client of this provider

    They have given me continuous service. The caregiver is talented and prompt.

    Provider Response

    Thank you for your review and support. Lori enjoys working with you.

    Evelyn S_4

    3

    January 4, 2022

    I am a current client of this provider

    We had two different girls over here, and neither of them could get her to take a bath. The first girl that was here, we asked her to clean the house, and she didn't seem to be qualified to do that.

    Richard K_22

    5

    December 23, 2021

    I am a past client of this provider

    I had no problems. They were prompt. They were prompt and had good attitudes.

    Michael V_12

    5

    November 22, 2021

    I am a current client of this provider

    I'm unable to take care of my husband, so they come in and keep him clean. They keep us informed of when things change.

    James H_35

    4

    September 24, 2021

    I am a current client of this provider

    They are very punctual, and they are there when they are supposed to be there. I like that they are efficient and helpful and overall great to have around.

    Flora G

    5

    September 7, 2021

    I am a current client of this provider

    They have given my mother-in-law a sense of security going in and out of the tub. They have been on time and reliable so far.

    Patricia M_36

    3

    August 4, 2021

    I am a current client of this provider

    She helps with laundry but one time she took the laundry from me to do it. I left my apartment and my apartment manager asked me why I had dirty laundry in the shared laundry room. I came back and my wet laundry was a mess all over. And I shouldn't be lifting laundry up and down my stairs as my back is broken.

    Provider Response

    Patricia, Thank you for the feed back. I understand the shift did not have enough time to finish and we sent our on-call caregiver to to finish at no charge. We are glad you called the office so we could finish the laundry for you with our on-call.

    Imelda "Mel" J

    5

    July 9, 2021

    I am a past client of this provider

    They have helped us the most by bringing me a peace of mind and safety. I would tell a friend that they are responsive.

    Provider Response

    Mel, It was a pleasure working with you and we wish you all the best. Amber enjoyed being your caregiver.

    Carolyn T_4

    4

    June 8, 2021

    I am a current client of this provider

    They have relieved a lot of stress. The girl does everything for me and is very nice no matter what. I would like to see them recommend things for people to do since I have never done this before and I have to keep thinking of things for them to do.

    Barbara G_44

    5

    May 14, 2021

    I am a current client of this provider

    They do as I ask. I have a very good situation. The caregiver that comes is excellent.

    Shirley P

    5

    April 24, 2021

    I am a current client of this provider

    They are reasonable people. I like that they don't annoy us with phone calls. I like the person they send out to help us.

    Mark B_23

    5

    March 11, 2021

    I am a current client of this provider

    I only have her once a week but she is great. They are helping me out right now. I can't do much right now and neither can my wife.

    Irving P

    5

    March 3, 2021

    I am a past client of this provider

    Our caregiver was my lifesaver during this time. Without the services I don't know if I would still be around. Our caregiver that the company sent was very good.

    Lotti K

    5

    January 25, 2021

    I am a current client of this provider

    They have helped bathe my father because he cannot on his own. I like that the caregiver takes initiative to get everything done that needs to get done.

    Vernal R

    5

    January 6, 2021

    I am a current client of this provider

    They provide him with personal care. They do a good job cleaning house and washing clothes.

    Mary K_22

    4

    December 14, 2020

    I am a current client of this provider

    The people have been very good, and they always accept suggestions from the customer. I like that they are full of good people.

    Wilson T

    5

    December 3, 2020

    I am a current client of this provider

    It has had a high impact because the caregivers do a good job at helping my husband out and giving me time to myself. I would recommend the caregivers at Home Helpers because the caregivers do a good job.

    Anonymous_4253

    3

    November 19, 2020

    I am a current client of this provider

    I am not having such great care sometimes which is why I am rating it this way. I am not able to get the help I need. I have had to do things myself and after they leave if they don't do it I have to and its unsafe for me. My current person is depressed and it makes it hard for me because I did not want to say anything.

    Provider Response

    We are so sorry your caregiver is not meeting your expectations. Please call the office and we will immediately resolve this. You mentioned your caregiver is depressed. We would also like to know more about it so we can help the caregiver as well. At Home Helpers, we care for our caregivers as much as we care for our clients. Thank you for your continued trust in our services.

    Anonymous_4275

    5

    November 16, 2020

    I am a current client of this provider

    They clean my house and help with personal care. They give me good people and are nice to me. The people in the office call me.

    Sandra M_8

    5

    October 12, 2020

    I am a current client of this provider

    She has been able to help shower her and do ADL skills. I like the aide, Breonna.

    Anonymous_4057

    4

    September 25, 2020

    I am a current client of this provider

    The biggest help is that they wash my clothes. The caregivers do everything I ask them to do.

    James R_18

    5

    August 5, 2020

    I am a past client of this provider

    I was not damaged too much by the fall so I got well pretty quick. They were very helpful in getting me back on my feet. Everybody that we interacted with was pleasant, easy to get along with.

    John and Rose M

    5

    July 24, 2020

    I am a current client of this provider

    They take excellent care of us. The caregiver is great. They are very good, efficient, help us, take care of us, and keep us in good shape.

    Karen

    5

    July 15, 2020

    I am a current client of this provider

    We're using Home Helpers of Enfield and we're very happy with them. One woman comes every day in the morning, and two other people handle the night for the whole week. The caregivers are very nice, they watch my mother, and they take care of her very well. They also feed her well.

    Roosevelt B

    5

    July 13, 2020

    I am a current client of this provider

    She helps out the most by keeping his living area and bathroom just spotless, and his cleanliness is very important. The worker that we have is always on time and she is very helpful.

    Evelyn D_4

    5

    June 17, 2020

    I am a current client of this provider

    Also when we needed care they were prompt in setting it up. They are flexible and the caregivers are very good.

    Robert S_48

    5

    June 12, 2020

    I am a current client of this provider

    Most of the time they drive me around, since I can't drive anymore. They always come on time and they know what they are doing.

    Karen L_16

    3

    May 28, 2020

    I am a past client of this provider

    They could have told me I would be charged for the first few days. They give us a free consultation first.

    Bernard N_1

    4

    April 16, 2020

    I am a current client of this provider

    It's helpful to have someone around to talk to. They come and do what they have to do. They're very helpful.

    Anonymous_3677

    5

    April 6, 2020

    I am a current client of this provider

    They provide companionship and help me with whatever I need. I like everything about the care, especially the companionship.

    Donald H_6

    4

    March 12, 2020

    I am a current client of this provider

    They don't stay too long when someone comes. I don't have a complaint about them.

    Daniel G_3

    5

    February 19, 2020

    I am a current client of this provider

    It has been an adjustment for us for the people that are coming through. This is my first time with an agency, but I like the professionalism, interview when they first came out, I liked the follow through.

    William C_27

    5

    February 5, 2020

    I am a current client of this provider

    When they come, I can get things done. I like the woman who is here currently, and I like the previous woman. They come on time and do what they need to do.

    jrag

    2

    January 15, 2020

    I am a past client of this provider

    We recently signed up with Home Helpers to assist my 86 year old mother with cleaning, meals, laundry etc. I contacted the franchise owner who came to our home and we developed a plan of what type of care was needed. He assured us his company could meet our needs and said to call him directly if any problems with the service occurred. We started out with one day a week for three hours per day and she did a good job. However, when we needed to add more days , the care providers sent were substandard. The young woman sent on 31 Dec arrived and was coughing continuously. She stated she had a bad cold for the past several days. She did not put a mask on until my mother asked if she had one. My mother later asked her to bring up two small area rugs for the bathroom that were hanging on the drying rack in the basement. She came up with the old rugs that were in front of the washing machine. When it was pointed out that these were not the right rugs, she said she didn’t know what is a drying rock. My mother then just told her to put the rugs back. After she left the house, my mother noticed a light was left on in the basement and went down to turn it off. She also found the door was left open to the unheated basement. I called the franchise owner, told him what occurred and asked why they would send a sick caregiver to care for an elderly person. I then asked to replace her. On 7 Jan 20, Home Helpers sent a new person who arrive 45 minutes late and by her own admission was a heavy smoker and reaked of smoke. My mother immediately asked her to leave before it triggered an asthma attack. I immediately called the owner and instead of being alarmed and wanting to correct the problems, he just said he didn’t think this is going to work. I immediately cancelled service with the company. I believe the home care provided by Home Helpers was very poor and actually put my mother at risk of getting sick or falling. The franchise owner states the people working for him are all his employees and well trained, but the reality is he doesn’t have enough quality people. I would not recommend this company for any home care for your loved one.

    Provider Response

    Dear Dr. JR Thank you for taking the time to articulate your concerns. Specifically, about the issues you mention: 1) It is our policy that the caregiver should call out when feeling sick or ill. From what you say, that seems to have been the problem. We will follow up to make sure it doesn’t happen again. 2) You had never mentioned that your mother suffered from asthma or requested non-smoking caregivers. If you had, we could have easily accommodated that request. 3) As you indicated, it is clear that your mother is frail and manages several issues that require medical attention and care. Even with the modest additional hours, we recognized that she needed more hours than rendered thus our recommendation that you searched for another agency. We are grateful for the time we had to serve your family.

    Herbert T_3

    5

    November 21, 2019

    I am a past client of this provider

    She came twice a week. The most helpful part of the services was just the interest and care she had for him. I appreciated the personal compassion.

    Larry T_7

    4

    October 3, 2019

    I am a current client of this provider

    They could have the girls not be on their cell phones when they're here. They have good communication.

    Judy H_3

    4

    September 3, 2019

    I am a current client of this provider

    It was a tremendous help because I had a chance to get out and do something for myself. The woman who came out didn't have a cell phone, so she couldn't keep in touch with me.

    Marylou C

    5

    August 16, 2019

    I am a past client of this provider

    I couldn't have done without the services. They were there to help me every time I needed them. I was the only other one in the house to take care of my husband. They were efficient and did everything that they were asked and able to do. They did it well, and they were compassionate.

    Ann C_13

    5

    August 1, 2019

    I am a current client of this provider

    They are so good that my daughter started getting them. I think they are excellent, and I am pleased with them. I like everything because they try so hard to please and accommodate me. They are very considerate.

    Barbara K_9

    4

    May 17, 2019

    I am a current client of this provider

    They are companions. They take me to the doctors and to the grocery store. They are friendly when they come in. They are neat, tidy, and helpful.

    Mary N_9

    5

    April 11, 2019

    I am a current client of this provider

    They have someone to care for my mom when I can't be there. I like that they are responsive and always communicate if there are any changes. I am very happy with our primary caregiver.

    Sharon W_9

    5

    March 21, 2019

    I am a current client of this provider

    It has my life much better. They have helped the most by giving me a shower. They know what they are doing.

    Dick and Athlyn F

    5

    February 6, 2019

    I am a current client of this provider

    It takes the burden off of me to occupy my wife so I can do things on my own. I like the convenience and the general attitude of the people involved.

    Karen H

    5

    December 16, 2018

    I am a current client of this provider

    It's very helpful. They help me catch up on things I'm not able to get to. I have a caregiver that comes in and does the things in my house that I am not able to do. I think they do a very good job.

    Anita H_6

    5

    November 12, 2018

    I am a current client of this provider

    She makes my life easy and nice. She does everything for me. She gets everything I want and takes me anywhere I want.

    Eva L

    4

    October 2, 2018

    I am a current client of this provider

    They clean the house. The lady that comes does a fantastic job.

    Joseph B_2

    5

    September 13, 2018

    I am a current client of this provider

    They help just by being here to take care of my parents, and that allows me to take some time off. They're very nice people and are very well trained.

    Saira M

    4

    April 20, 2018

    I am a current client of this provider

    The caregivers are very helpful. They listen to me and my needs. I would like the caregivers to cook for me sometimes.

    Provider Response

    Hi Saira, thanks for your review of our services. We will be contacting you shortly to include meal preparation in your care plan.

    Cropper, D

    5

    April 2, 2018

    I am a current client of this provider

    I like the caregiver who is assigned to my mother's care because works well with my mother. They take care of my mother at home so I don't have to put her in a nursing home.

    Anonymous

    4

    March 28, 2018

    I am a current client of this provider

    They were easy to get a hold of, they came out right away, and everyone has been nice to us. The only problem I have is when they don't have someone available. It seems like that they don't have enough staff. When they are here, it helps take the care off of me so that I can work.

    Mimi B

    5

    March 26, 2018

    I am a current client of this provider

    They have been very responsive. They work 24/7 so they are always able to get back to me. They are very accommodating with choosing caregivers. They are able to provide good quality care. If Cheryl can't make it, they always provide someone else for us.

    Dorothy P

    5

    March 26, 2018

    I am a current client of this provider

    The CNAs are very nice and efficient by fulfilling my request and needs. I had a stroke so I don't have use of my left hand; they help me get dressed, shower, exercise, and just get me going.

    Marlene C

    4

    February 1, 2018

    I am a current client of this provider

    The person in charge of Home Helpers was very conscientious and thorough. He came to the house in the beginning and assessed the type of care she needed. Home Helpers should've been a little more proactive about communicating about what needs to be done. The caregiver could've checked with us before doing anything that the client asked them to do.

    William G

    5

    January 3, 2018

    I am a current client of this provider

    So far, there has been no negative experience. The first caregiver who came just didn't connect, so they gave us two other caregivers, and these two are both great. William doesn't do anything on his own. When he goes up to the shower and comes back down, they remind him of all that he has to do. They make sure everything's done.

    Rita C_8

    5

    January 3, 2018

    I am a current client of this provider

    This latest one, my caregiver does everything before I even think of it. She's right there,m takes care of me, cleans around me, and just cares. Everything about it is easier. My caregiver makes my meals, she'll help me dress, shower, and I couldn't get in the tub at all if she didn't help me. She makes my bed, cleans around me, reminds me to take my pills, and she's good all around.

    Carmin C

    5

    December 2, 2017

    I am a current client of this provider

    Home Helpers is good at working with you with your schedule. Home Helpers caregivers give my loved one that feeling of being safe.

    William L

    5

    December 1, 2017

    I am a current client of this provider

    I wish I could afford more hours with Home Helpers. Home Helpers has done more than they promised.

    Julie C_4

    5

    October 4, 2017

    I am a current client of this provider

    Home Helpers has such superb workers. They have provided my mother with wonderful services. The caregivers are very understanding and empathetic. Home Helpers makes my life easier by having a caregiver who looks after my mother while I go to work. It makes me feel at ease while I am working.

    Alan K

    4

    August 1, 2017

    I am a current client of this provider

    Nobody is perfect, but the caregivers help with everything. They help with basic things, laundry, and food. I didn't think the caregivers have had to do much companionship.

    Anne B_5

    3

    June 5, 2017

    I am a current client of this provider

    My caregiver does not know how to cook, and she is not very smart. I have to ask her to get up and do any work. Having Home Helpers right now is more of a burden because my caregiver is not very good, but its also hard to find caregivers to work with me because I smoke.

    Provider Response

    Dear Ann B., Thanks for bringing this up to our attention. It has been an honor for us to be responsible for your care. Unfortunately, we were not aware you were unsatisfied with your caregiver, since you have never mentioned it to us before. It is our policy to do everything we can to satisfy our clients. We will make adjustments to the care plan and even replace the caregiver, when the client believes it is not a match. It is our objective to always achieve a high level of satisfaction from each of our clients, offering the best care. If you look at our other reviews, you will see that this is more the case than not. Thanks for your feedback.

    Michael H_5

    5

    May 15, 2017

    I am a current client of this provider

    I would tell someone that Home Helpers is responsive, and the caregivers are qualified. The caregivers from Home Helpers are with the client 24/7, and he wouldn't be able to function without the care.

    Benjamin G_1

    5

    April 20, 2017

    I am a current client of this provider

    I would tell them that I am satisfied with Home Helpers. Home Helpers has made my life easier by having someone help me take care of my husband.

    Jane C_4

    4

    March 16, 2017

    I am a current client of this provider

    Home Helpers makes it so I don't have to deal with any paperwork, they take care of that. Overall, Home Helpers has made a difference, but my husband still does a lot of the care because my caregivers are only here three hours a day, five days a week.

    Lynn Z_1

    5

    March 9, 2017

    I am a current client of this provider

    I've only dealt with Home Helpers for about a month, but they have been very accommodating, and are diligent about finding a good match for my mom. My mom is able to stay at home, rather than go into a facility.

    Robert C_12

    5

    March 3, 2017

    I am a current client of this provider

    I would tell a friend that Home Helpers is pretty good about addressing the issues we have. They accommodate my schedule well. They're a good company and I'm happy with them. The services from Home Helpers free me up so I can go to work.

    Jane B_6

    5

    February 10, 2017

    I am a current client of this provider

    I would recommend Home Helpers because they are absolutely the best because they give excellent care. They are very friendly and on top of this, they do their work very well. I cannot tell you one thing that I am dissatisfied with, and I'm being sincere. Home Helpers has helped me in every way. They are kind, do exactly what I want them to do, and they do it excellently.

    Jim H_5

    5

    February 2, 2017

    I am a current client of this provider

    I would tell someone that I've visited very nice people in the office who are very competent. My caregiver is very good. I couldn't do without the services.

    Joan C_7

    5

    January 18, 2017

    I am a current client of this provider

    Home Helpers is a good service and it is the right price. I am pleased with it. Home Helpers is there to help me recover.

    Caring111139250

    5

    September 4, 2015

    I am a current client of this provider

    We have been using Home Helpers for about a month now. The caregivers are very good, and I have no complaints. We have caregivers every evening for my husband, and he is very much compatible with the caregivers that he has. They caregivers take their time. They are patient. They know what they are doing. Their communication is very good. They are very much worth recommending to others.

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    Services and Amenities of Home Helpers of Enfield in Enfield, Connecticut

    Agency Type

    • Full Service Agency

    Range of services

    • Companion Care
    • Personal Care Assistants
    • In Home Health

    Types of care

    • Transportation: Yes
    • Doctor Visit Companionship
    • Light Housekeeping

    About Home Helpers of Enfield in Enfield, Connecticut

    Home Helpers In-Home Care Services is more than an in-home health care agency: we’re your extended family when family can’t be there. We’re a locally-owned, trusted provider of quality, compassionate in-home care, and we customize our home care solutions to your unique situation for an affordable solution that keeps your loved one where they’re happiest: at home.

    Map of Home Helpers of Enfield

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