Reviews of 2nd Family

based on 14 Reviews

Anonymous1723 January 12, 2017

I am a current client of this provider

I've had Darselle as my provider for most of the last 2 months. She's a self-starter that doesn't have to be asked to do tasks. She is personable and a pleasure to work with. I would definitely recommend her to anyone else.

Steve and Carol January 08, 2017

I am a current client of this provider

Chad and the staff at 2nd Family have been very accommodating to our family. Our Mom is 90 years young and we needed additional support to help her around the home. The caregivers provided have been excellent and assist with preparing meals, light house work and companionship. The family portal is easy to use. We recommend 2nd Family to others who need help with caring for loved ones.
Provider Response
Steve and Carol - Thank you for the positive feedback. We take great pleasure in helping your mom! Please don't hesitate to provide any suggestions on how we can improve our services. It's always our goal to provide 5-star care to you and your family.

Diane248223 December 16, 2016

I am a current client of this provider

I've been happy with 2nd Family. When the owner came during his first visit, he brought a nurse with him. He was very informative, and the nurse was pleasant. They have a patient portal where my children and I can check on the costs that we are being billed and the notations that the caregiver is making about her stay with my husband. They are the most expensive in the area, but they are very open and have the features that we like.

Diana555 August 03, 2016


I am currently a social worker who has referred 2nd family over 100 times over the last several years. From a facility standpoint, 2nd Family is the best agency for my patients who are being discharged. They have the best quality of care, and they are excellent at reporting back to me the condition of our patients post discharge. If you want the best care for your family member when they are having challenges, you need to call 2nd Family!
Provider Response
Thank you for the kind words, Diana. We enjoy working with you and your families to provide the best care possible!

Caring70435150 June 27, 2013

I am a current client of this provider

2nd family is very professional. My schedule varies and 2nd family is always able to accommodate my needs. I have been very pleased with their services.

RFM4 March 20, 2013

I am a current client of this provider

Our caregiver has been phemomenal. She's gotten my mother to do things I didn't even think she could do. She's caring, attentive and goes out of her way to bring her own activities for my mom to do. We couldn't be happier.

Caring63039150 February 26, 2013

I am a current client of this provider

My entire family have cherished the help given to us for our parents. They were extremely helpful during my father's last few weeks before he passed and are continuing with my mother. We know they will be even more involved with mom as time goes on. Very kind with big hearts.

TommyJ_76 February 22, 2013

I am a current client of this provider

From the start, my experience with 2nd Family has been excellent. Everyone - management, caregivers and office staff - has been easily accessible, very pleasant and most helpful. This is a welcomed and refreshing change from other such agencies with which I've dealt with in the past. I have no problem recommending 2nd Family to anyone needing in-home care for their loved ones.

Lisa M. September 21, 2012

I am a current client of this provider

Chad and his crew at 2nd Family are my mother's 2nd Family. They had a very friendly and caring approach the whole time we were convincing my mother that she needed a caregiver. It was hard on my mom to admit she was aging and needed help, but Chad assured her that she'd not only be getting a caregiver. She got a companion, who actually listens to her. It's been great being able to enjoy the good, fun times with my mom instead of worrying about having to bathe and clothe her.

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From 2nd Family

A family-owned business, 2nd Family began as a result of our own experience in searching for in-home care for our own loved one – our grandmother. We discovered first-hand that there was a huge void between the level of care available and the level of care that we wanted for our own loved one. It was frustrating and emotionally draining. Having gone through the process of trying to find someone to care for our loved one, we immediately felt compelled to fill that void and help others dealing with similar situations by offering our clients caregivers with superior training who have a heart for what they do and the tools needed to do it with excellence. 2nd Family is an award-winning company who truly manages your care process every step of the way.

We specialize in Alzheimer's and Dementia Care

Features of 2nd Family

Agency Type

  • Full Service Agency

Range of services

  • Companion Care
  • Personal Care Assistants

Types of care

  • Transportation: Yes
  • Doctor Visit Companionship
  • Light Housekeeping
  • Transfer Assistance
  • Dressing And Grooming
  • Bathing And Toileting
  • Exercise
  • Walking Wheelchair Assistance
  • Memory Care
  • Companionship
  • Meal Preparation
  • Errand And Grocery Assistance


  • Travel Details: Staff Will Travel 30+ Miles To Provide Care


  • In Person Interviews
  • Reference Checks
  • Immunizations
  • Driving Record Check
  • Credit Check
  • Residency Confirmation
  • Drug Screening
  • Sex Offender Check


  • Continual Training

Training Areas

  • Patient Transfers
  • Stress Management
  • Family Communication
  • Transition Issues
  • Memory Care Training
  • Ethics
  • Validation Techniques
  • Training Areas Extra: Continuing Education Offered To All Caregivers

Payment options

  • Insurance
  • Credit Card
  • Payment Options Extra: Ach Bank Withdrawal

Payment details

  • Payroll Provided For Caregivers


  • Bonded And Insured


  • Licenses: Residential Service Agency R3274

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