Right at Home Durham-Chapel Hill


Reviews of Right at Home Durham-Chapel Hill

Overview of Ratings

10 Reviews

October 31, 2015

By Anonymous79182250

I am a current client of this provider

My aunt is older, and I have been handling the financial part of it for her and the paperwork; and I found out that they are really slow in giving me my invoices. Drafting money out of the account has just been really slow, in reference to the financial part of them handling the situation. I didn’t really have any interaction with the caregivers. I just stopped through there, introduced myself, and that was basically it. The billing part has not been up-to-par. When they first started going in, the billing was two weeks late, and the drafting hasn’t been on time and inconsistent. I have asked the people to email me invoices, and I only got them for the first three weeks. Basically, the 60 days end on Thursday for the elimination period, and I only got invoices for 21 days as of now. The financial and billing part of Right at Home, right now I would give a 2. Someone probably will have to be more consistent with the customers when they are dealing with the billing. I think when you are providing elderly care to your aunt, aunt’s mother, or whatever, and we know what elderly care can cost, it would be better if they keep up better with the invoices and the billing, so that families could make sure that they have enough money in their account and that things could be paid.

December 27, 2013

By Terry19

I am a friend or relative of a resident

Wonderful in home support and home cleaning services for my Mother and her husband who has dementia. I would recommend them.
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From Right at Home Durham-Chapel Hill

Right at Home provides in-home caregiving services for thousands of families across the nation. We offer companionship and help with everyday tasks that have become challenging for an aging person. This may include things like meal preparation, laundry, housekeeping, hygiene and grooming. We also offer services for those with special care situations caused by numerous medical conditions such as Alzheimer's disease and other dementias. Call us to learn more about the specific services we provide.

Custom Care Plan

From the moment you call, we begin considering the specific needs of your loved one. We ask questions during the initial call or meeting to form a basic needs assessment. After discussing your particular situation, we will prepare an initial Custom Care Plan and then work with you to fine tune that Care Plan based on your loved one's specific needs. Once the plan is agreed upon, your local Right at Home team matches the right caregiver to implement the plan.

Caregiver Training and Care Supervision

Every Right at Home caregiver goes through an extensive interview process, including background checks. Once hired, caregivers are trained through Right at Home University to ensure that they're able to deliver the care set out in your loved one's Custom Care Plan. Before providing care, they're bonded and insured.

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Right at Home Durham-Chapel Hill

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