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Reviews of Fidelity Health Care | Home Care
Overview of Ratings
June 25, 2013
I am a past client of this provider
I've found nothing worthy of recommendation for Fidelity. My medical supplies were often incorrect and late. They would repeatedly deliver supplies I didn't need and not deliver what I did need. The nurses were unreliable, always changing appointment times, and very poorly trained - improperly changing dressings and leaving me vulnerable to infection even when I showed them the manual from the manufacturer detailing how to do the procedure safely. Their customer service department is equally dismal, and when I complained about the lack of proper training and refusal of the nurse to change the dressing safely they discontinued their services. I urge consumers with home medical needs to stay away from Fidelity. They can't be trusted to take proper medical care.
August 09, 2012
The staff coming to our home to take care of my mother's needs were wonderful. Their scheduling had a lot to be desired. They were constantly getting things mixed up. Sending their staff to my mother's house instead of mine after repeatedly being told she is with us while she heals. The scheduling people do not communicate well with their staff or the patient. it is a shame that we, and such good staff, be saddled with such an issue.
From Fidelity Health Care
Fidelity Health Care is an in-home care provider serving Dayton, OH and the surrounding area. Fidelity Health Care offers non-medical services in the home, such as meal preparation, housekeeping, and transportation.for more details on home care services and rates.