2nd Family
1532 Liberty Road, Eldersburg, MD 21784
(800) 558-0653
Verified Partner
4.86
(22 reviews)
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Reviews of 2nd Family in Eldersburg, Maryland
karenmo
5
|
June 20, 2023
Very nice caregivers. Easy to add and change shifts on family portal. Backups if someone cancels.
Penelopee
5
|
February 13, 2021
We have been extremely pleased with 2nd Family for the care of our mother. We began using them after leaving another agency with poor service. 2nd Family is very efficient and always responsive. Their administrative systems are excellent. Their caregivers are all well trained, compassionate and responsive to the needs of our mother. During a recent snowstorm, 2nd Family worked diligently to insure that we were fully staffed and kept us apprised on everything that was happening. I would highly recommend 2nd Family!
Groth
5
|
September 29, 2020
The staff was kind and when I went to visit my mother the caregivers were very understanding and accommodating to my mother. The staff was on time. The communication between the nurse and myself was very open and transparent with me. I would recommend 2ndFamily to others.
Mary Ann M
5
|
October 20, 2019
2ND Family provided my mother with excellent care for about a year. The care givers were exceptional. Always on time and professional. They cared for my mother just as they would their own mother. The nurses were always available for any questions or concerns I had. I highly recommend 2ND Family!
Acreaby
4
|
October 15, 2019
Caregivers are kind and respectful. They are proactive and willing to do any task requested. Predominantly use 2nd Family for transportation. Caregivers adhere to their schedule. If they call out the RNs try to find a replacement.
JutzCM.
5
|
October 15, 2019
After receiving the dreaded phone call about a family member being admitted to hospital, who was the sole caregiver of his spouse who is in need of full 24 hour care, Second family came highly recommended by a close and lifelong friend. For two weeks the family tried to tag team and juggle our busy lives to help out. In the end it became clear we just couldn’t keep it up. Second family was a godsend! They were very professional and assessed our needs perfectly. I was particularly impressed that a RN was the overseer of the team of home care aids. All the aids were trained and certified in addition to having background checks. From the first call to the termination of services the overall communication was stellar! I never had a problem reaching staff. The point of contact persons were always willing to answer any questions, and helped in problem solving. The family portal was a great feature as it allowed communication, transparency and accountability of all involved. The staff was kind, professional, on time and very patient as my relative is NOT an easy person to deal with! I would definitely use Second Family again. Many thanks to all of you for your guidance in a very difficult time and for the commitment your company has to meet the needs of the whole family! Sincerely, JutzCM
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Services and Amenities of 2nd Family in Eldersburg, Maryland
Agency Type
- Full Service Agency
Range of services
- Companion Care
- Personal Care Assistants
Types of care
- Transportation: Yes
- Doctor Visit Companionship
- Light Housekeeping
About 2nd Family in Eldersburg, Maryland
2nd Family is a Senior Care provider in Eldersburg, Maryland that offers residents Home Care services. Contact 2nd Family for more details on services and rates.
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