My mother lived until recently in a senior residence serviced by Custom Home Care, Inc. As her health declined, she became increasingly dependent on their nurses, caregivers, and medication management.
Several live-in caregivers came and went. One was conscientious and compassionate, though inexperienced. The others, however carefully screened, had less desirable traits; one was cavalier, two more did not speak understandable English, and still another was preoccupied with “ratting out” other caregivers. There was no evidence of abuse, but we were made aware of several instances of neglect, i.e. sleeping on the job or otherwise leaving my mother unattended for inordinately long periods of time.
One nurse (who is no longer with Custom Home Care) was utterly incompetent at managing my mother’s prescriptions. Our pharmacist described her as “rude and abrasive,” and her failures were inexcusable. On one occasion, she placed a prescription on auto-refill but neglected to instruct the caregivers to administer it. I knew nothing of this until the day I discovered a several-month supply of unopened vials stashed on a shelf. Unfortunately the nurse who replaced her (also no longer with the company) was no better, failing to follow hospital discharge instructions right off the bat.
Ultimately I moved my mother elsewhere for her own safety. Determined to do everything in my power to have Custom Home Care’s license suspended due to medical negligence, I consulted with attorneys and filed complaints with the Illinois Department of Health. The State concurred with my allegations and took corrective actions against Custom Home Care. Unfortunately for an unknown number of current and future patients who may experience similar “care,” Custom Home Care is still in business.