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BrightStar Care Chicago Oak Park, IL

1100 Lake St, Oak Park, IL 60301

(800) 558-0653 (Call a Family Advisor)

4.42

(90 reviews)

Offers Home Health Agencies and Home Care

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Reviews of BrightStar Care Chicago in Oak Park, Illinois

4.42

(90 reviews)

    Provider of Choice 2024Employer of Choice 2024
    Home Care Pulse Certified 2024

    Kristina W_2

    4

    February 6, 2024

    I am a past client of this provider

    They helped find us help within a short time. The family was looking for someone to watch her while the client slept. I liked that they were very responsive and helpful.

    Esther C_2

    4

    January 9, 2024

    I am a current client of this provider

    They give me time to do things on my own. If they get us the right person, then I would recommend them to others.

    Sarah M_5

    5

    December 6, 2023

    I am a current client of this provider

    I need help with my daily living. I like this agency because the quality is very good.

    Anonymous_7158

    5

    November 15, 2023

    I am a current client of this provider

    I get the infusion every 7 weeks. When I get it, it is very convenient. I like the flexibility.

    Sylvia L_6

    5

    November 6, 2023

    I am a current client of this provider

    She is on time, she comes in and knows what I need done since she has been coming for a while. The person that is my caretaker is excellent on the job, and she has a beautiful personality.

    Kermit Rayford T

    5

    September 9, 2023

    I am a current client of this provider

    London has been here for about a year. She comes in and follows up and makes sure my rooms are straight. I like the proficiency of service and the care you get. You get quality of care.

    Margaret O_4

    5

    August 9, 2023

    I am a current client of this provider

    The services have helped me with my condition. I like the staff at BrightStar Care such as my nurse.

    Ryan F_1

    5

    July 10, 2023

    I am a current client of this provider

    I have a person that helps me every two weeks. If she wasn't here, what I ask her to do would not get done. I like the payment plan. I like that I can get the things I need to be done in the four hours.

    Anonymous_7494

    2

    July 10, 2023

    I am a past client of this provider

    They could be willing to do the work and not have so much issues with quality. The quality of their work and talent was low. They had no motivation to do it. The overall quality wasn't up to the mark. The quality of the care providers and their willingness to work. I had a lot of issues with the providers. They would sit on their phone watching Youtube and had a lack of interest to do anything.

    Amber H_2

    4

    June 8, 2023

    I am a current client of this provider

    They come and help her with things like fixing meals and help her with dressing. They could let us know when people cannot be there in a timely manner.

    Janet P_17

    1

    March 3, 2023

    I am a past client of this provider

    There was little impact because of price issues. I would rate them very low because of the issues with pricing. They way over charged us, and it was very frustrating.

    Anonymous_7005

    4

    February 3, 2023

    I am a current client of this provider

    It is helpful and there are different challenges compared to going into a clinic but it has its benefits as well. They are good for getting at-home infusions. I only use it for that so I don't know what could be better or changed.

    Mary L_53

    5

    January 19, 2023

    I am a current client of this provider

    The caregivers help with temperature and blood pressure. I would recommend them because they are reliable.

    Bernie B_1

    5

    November 8, 2022

    I am a current client of this provider

    She takes good care of me. She's a very nice person, and she's real helpful. The lady they sent to take care of me is wonderful.

    Penny G_1

    5

    October 24, 2022

    I am a current client of this provider

    They have provided consistency in client care. They have quality caregivers.

    Sarahmarz

    5

    October 19, 2022

    I am a current client of this provider

    I have had a wonderful experience with Brightstar Care. My grandfather is a veteran and received services for homemaking from them. When unexpected circumstances happened and we needed to increase time we chose to continue working with Brightstar and they worked with us to ensure that my grandparents had coverage. They do well communicating what is happening. I have called many times to talk with Lisa, Tyeshia and Linda all of them are very pleasant and have gone above and beyond for me and my family. The workers my grandparents have at their home go above and beyond. We got very lucky to have some compassionate workers that truly care about my grandparents. One of their caretakers is now famous in their household for making their ham tomato sandwiches and when I go over to visit with my grandparents I am happy to see a scoresheet of a dominoes game with their caretaker Katrina playing with them.

    Wallace L

    5

    October 11, 2022

    I am a past client of this provider

    We used them for 3 days and it was a huge help to keep Carol from having any falls. They provide skilled people.

    Maggs L.

    5

    September 3, 2022

    I am a current client of this provider

    It was my first day at home with my mother who had just returned from skill nursing. I thought I was prepared, needless to say I wasn't. Jada L. was nothing short of amazing. She was personable, knowledgeable and she demonstrated care and concern while fully meeting my mother's needs. I have been with BrightStart for over a year now. They really do work with you to find a caregiver that meets your need. I appreciate the service they provide which allows me to continue working and provide in-home care for my Mom.

    L. Lewis

    5

    August 16, 2022

    I am a current client of this provider

    My experience with BrightStar Chicago has been amazing (and comforting). As I was trying to establish in-home care for my mother, BrightStar was attentive and engaging from the very first phone call! Linda K. spoke to me and explained their services and the start-up process in detail. I had so many questions, but she was patient, professional, and compassionate about the situation. She even provided information that I didn't even know (or think) to ask. Once our services started, we were paired with Cora P. to provide the in-home care. Cora has been such a blessing and takes care of my mom with understanding and a genuine kindness. She always keeps me in the loop on things I need to know about my mom's day and her physical/emotional status. She also cooks very well!! :-) Whenever Cora needs to be away, BrightStar always gives us advanced notice and offers to have someone come to provide continued support. Additionally, whenever I have questions or need to speak to someone, the entire management/administrative team is easily accessible and helpful. I am grateful for how they treat us as "people" not just another "case or customer". I highly recommend them!

    Cathleen K_1

    5

    July 14, 2022

    I am a current client of this provider

    The caregivers have helped my dad the most by providing personal care. My dad is unable to change himself or direct that process. The caregivers basically take care of all his needs. I like that they send qualified individuals to service my dad. They're reliable and consistent.

    Donna F_18

    5

    June 17, 2022

    I am a current client of this provider

    The caretaker helps clean him when he has an accident. More flexibility with the shifts.

    Mike P_3

    5

    May 21, 2022

    I am a current client of this provider

    They help her with everything. It is 24/7 care. I like that they are dependable.

    Chip S_1

    4

    May 4, 2022

    I am a current client of this provider

    She needs the help. Getting everything set up was a little chaotic. It's been good since then.

    Catherine B_14

    5

    February 15, 2022

    I am a current client of this provider

    They have helped me to improve. I have restrictions, so they help me with what I can't do. They have handled a lot of things for me and my questions.

    Paticia D

    5

    December 3, 2021

    I am a current client of this provider

    One thing that they have done is providing me with caregivers who was a good fit and they sustained that caregiver to be my representative. One thing that like about this agency is that they are responsive and they get involved with your needs. They are reliable.

    Richard M_36

    4

    November 3, 2021

    I am a current client of this provider

    They have been able to provide us with caregivers who get along well with my husband. They could improve their communication with their clients.

    Tom G_9

    4

    August 18, 2021

    I am a current client of this provider

    I think Nicole gets help with getting around. There have been ups and downs with the caregivers. You are not necessarily going to get the person you want on the first time out.

    Crystal Y

    4

    July 9, 2021

    I am a current client of this provider

    They can have more flexible hours. I would like them to be more available when I need them. I would like them to let me get to know more of the nurses who were taking care of my child.

    Maurice S

    5

    April 8, 2021

    I am a current client of this provider

    They do a lot of transferring my mom form place to place. They have fulfilled all the things I needed them to do. I like that they are every good at following through and providing someone who could take care of my mom.

    Anonymous_4682

    4

    April 8, 2021

    I am a past client of this provider

    We have had payment issues. I would like them to improve the payment methods. I would tell a friend that they have a good staff.

    Joseph M_19

    5

    March 26, 2021

    I am a past client of this provider

    They helped us the most by keeping the client company. I like that they are always on time and they are easy to get a hold of.

    Tiffani (

    5

    February 19, 2021

    I am a current client of this provider

    We need 24 hour service and they provide that. The staff are the best part. I would like to see consistency in getting replacements and communication when the staff isn't available.

    Natalie G_2

    4

    February 9, 2021

    I am a current client of this provider

    They have helped me with housework like sweeping and moping. They have good caregivers that come and help me. They run errands for me.

    William K_10

    5

    January 8, 2021

    I am a past client of this provider

    They took away some of the burden of her immediate care. I think they were very responsive. We wanted them to get started quickly, and they did. They did a good job of staffing people to support my wife. Overall, it was good service.

    Darryl P

    4

    December 15, 2020

    I am a past client of this provider

    They showed up on time. It was pretty expensive and the price was too extreme for someone on a fixed income. That was only negative thing. I had some issues with the billing.

    Francis P_2

    5

    November 13, 2020

    I am a current client of this provider

    They take me to the doctor's office. They work around my scheduling needs.

    Matt C_4

    5

    October 9, 2020

    I am a past client of this provider

    They got the job done just fine. The last few people that were there very attentive, very kind, very compassionate. They did a great job.

    Nina R_1

    4

    September 11, 2020

    I am a past client of this provider

    They understood his routine. That's what our family needed. There were caregivers that were very experienced and had no fear. There were also others, especially the younger ones, who acted like babysitters. They would wait for me to ask them to do things. Once we got a consistent rotation of solid caregivers, it was great.

    Anonymous_3991

    4

    August 25, 2020

    I am a current client of this provider

    They could be more available. They tend to not show up at the last minute. They could be more consistent with the nurses.

    Nancy F_18

    5

    August 18, 2020

    I am a past client of this provider

    He was able to go home and pass away. They were responsive and honest.

    Nicole W_2

    3

    July 23, 2020

    I am a current client of this provider

    They could just have one dependable person that they could work with so we do not have so many people in our house. They could have one dependable person, one person that I am comfortable with and my children are comfortable with and that I can trust. They could communicate better and maybe work on their turnover rate.

    Grace R_5

    5

    July 13, 2020

    I am a current client of this provider

    We only needed someone for companionship, so they haven't had a big impact on her life. We've had great customer service with all the people that have come to sit with Goldie. We've had no issues.

    Robert B

    5

    June 9, 2020

    I am a current client of this provider

    They help him do laundry and do whatever else he needs. Knowing that someone is there is comforting for me. I like that they're polite and nice to my dad.

    Anonymous_3716

    4

    May 22, 2020

    I am a current client of this provider

    I thought some of the caregivers were quite nice. They should stop playing games. I had an issue where I asked a question and I didn't get an answer 6 hours late. If they don't have an answer, they should tell me that right away. There is a lack of professionalism.

    Gail S_9

    5

    March 11, 2020

    I am a past client of this provider

    They were easy to work with. The woman was fine. She could have been more engaging with my father, but she did what we asked her to do.

    Sandy M_3

    4

    March 6, 2020

    I am a past client of this provider

    The impact was good at first, then it got bad so that's why we changed. We had a really good lady for about 6 months, but when she quit we didn't get any other good ones. The old manager was much better than the new one currently.

    Tiffani M

    5

    February 25, 2020

    I am a current client of this provider

    They help most with cleaning the home and giving transportation to the grocery store. The specific caregiver she has is courteous and has a great work ethic.

    Martha B_11

    5

    February 19, 2020

    I am a past client of this provider

    They were reliable, on time, and caring. It was easy and everyone was nice and professional.

    Kelly W_2

    4

    January 14, 2020

    I am a past client of this provider

    They offered all the support that we needed for Richard, but we did have many different caregivers with varying competence. I like their intake process and that there was a nurse involved.

    Latrice W

    3

    December 13, 2019

    I am a current client of this provider

    They could be a little bit more compassionate, caring, and a little more social. All they do is just come and sit there. The current aides that I have don't cook, and they are usually late.

    Anonymous_2739

    5

    November 14, 2019

    I am a past client of this provider

    I liked just knowing that someone was with my loved one because of the services. I would have liked to have consistent staff coming to the house. I had five aides.

    Gerald (

    4

    September 12, 2019

    I am a current client of this provider

    They could make my life easier by making it free. I like that the caregivers are very good.

    Anonymous_729

    4

    September 11, 2019

    I am a current client of this provider

    My current caregiver is helpful because she can do the things that I can't do, such as washing my clothes. I need someone to come and clean my home, but there are times when the caregivers don't know how to clean.

    Carla L_1

    5

    August 7, 2019

    I am a past client of this provider

    They were necessary. They talked with him. They took care of all the procedures of turning him and making sure he didn't have any bedsores. The help was very good. The CNAs were very good.

    Albert H_2

    4

    July 2, 2019

    I am a past client of this provider

    I think they were trained with limitations. They knew how to do light housework, but they weren't adequate. I needed more service for what I was paying. The people showed up, and they knew what they were doing. When I didn't know what they should do, they would sit around.

    Anonymous_1989

    5

    June 20, 2019

    I am a current client of this provider

    I have a regular caregiver who comes out to see my mom, and it's nice to know who's coming. The agency has been really helpful, and is responsive to any requests I have.

    Joe B_4

    3

    June 7, 2019

    I am a current client of this provider

    They could be more helpful and willing to do whatever there is to be done. They could give me a regular person so that I won't have to have a different person coming here every day.

    Laurence J

    5

    May 2, 2019

    I am a current client of this provider

    My father has been feeling very comfortable with his caregivers. The quality of care has been exceptional. We have a caregiver that has come and given great care, and we have a good person who coordinates his care, making it top-notch.

    Percy

    4

    April 2, 2019

    I am a past client of this provider

    Especially at the times where it was more hectic, they were just there to help get my loved one off the bus. I like that my last two caregivers were able to attach with my loved one.

    Betty R_18

    5

    March 20, 2019

    I am a past client of this provider

    Out of all the different ones that came, I really only had one that was more interested in her cell phone, and she was rather new. I liked things to be put away. It certainly helped me a lot and I was frantic that he was deteriorating before my eyes. I wasn't a nurse, so they helped me learn things. I've already recommended people. I only had it for nine days, but they were prompt, efficient, and nice to my husband.

    Joe S_6

    4

    February 21, 2019

    I am a current client of this provider

    I think that, overall, they do a pretty good job. It is a little less stress on us because we don't have to worry when the caregiver is there. I like their level of concern.

    Melvin B_1

    5

    February 20, 2019

    I am a past client of this provider

    They did everything I asked them to do. Everything was fine. I would tell someone that they care about you and they will take care of you.

    Amy _1

    5

    February 8, 2019

    I am a current client of this provider

    My mother really loves the person that comes in. She feels comfortable with them, and I am confident in the things the caregiver helps her with. She looks forward to them coming. I like them because of the person that is doing the care.

    Beth B_3

    5

    February 2, 2019

    I am a current client of this provider

    They are allowing me to free myself up. It gives me a peace of mind about the care. We have been using different types of help and pools of staff are excellent. We recently had the worst weather and our nurse came early to make sure that she would be on time.

    Margie K_1

    4

    January 17, 2019

    I am a current client of this provider

    They could communicate more and listen better. I would like to have the opportunity to choose a caregiver after interviewing three candidates.

    Robert Lee W

    5

    January 14, 2019

    I am a current client of this provider

    They could change the timing the caregivers. I like mornings, and they only have evenings. They ask what we need to have done, and they just do it.

    Verneta

    5

    December 15, 2018

    I am a current client of this provider

    At least, I can work and not be as concerned that she is in her facility by herself. Everyone shows up on time and if someone is late the caregiver there will wait until her relief comes. I am able to immediately come and help when they need me.

    James Lee F

    5

    December 7, 2018

    I am a current client of this provider

    She is consistent with the level of care she gives, and she is aware of how to contact the doctor. I think that they continually keep in contact with me, and I feel free to contact them any time with my questions. They are consistent with the treatment they give to my husband.

    Jaclyn J

    4

    October 25, 2018

    I am a current client of this provider

    My husband and I can do some jobs alone however, our caregiver gives me a little brake during the day in having to care for my husband. Our caregiver has done what we expected them to do. We have received more than adequate services.

    David T_14

    5

    October 19, 2018

    I am a past client of this provider

    They helped him with mobility, meal prep and they accompanied him to appointments. The quality of the care was very good and the lines of communication were good.

    Kerry R_1

    5

    September 22, 2018

    I am a current client of this provider

    She has a lot of doctor's appointments that I can't take her to so I just call them. They've been extremely caring and they make it easy to receive services. They just listen.

    Marshall W

    2

    September 10, 2018

    I am a current client of this provider

    They need to be more attentive about what the client wants and needs. They need to be more reliable.

    Ghais A

    5

    August 21, 2018

    I am a current client of this provider

    They help with the things I can't do. They have nice workers and they are flexible. I really appreciate BrightStar and what they do for me. They are a blessing. The company is a good company.

    Laura P_5

    5

    August 2, 2018

    I am a current client of this provider

    They have helped my loved one the most by making sure she can do the things she needs to do. They help her move around the house. They have provided cooking for her as well. They have been very flexible and they have provided the care we requested.

    Anonymous

    4

    August 1, 2018

    I am a current client of this provider

    It has been difficult for me because I am not used to people in the house all of the time. I like that most of them are on time. I had a situation with one of them missed a shift. I want consistency in attendance.

    Mark F

    5

    July 11, 2018

    I am a current client of this provider

    Their expertise in managing my mother has made life much easier for me. They do very well in handling difficult patients.

    George W_12

    5

    June 25, 2018

    I am a current client of this provider

    It has had a positive impact. It gives my loved one someone to talk to and his basic needs are taken care of. The caregivers are punctual and they give good service.

    Duane _1

    5

    June 14, 2018

    I am a current client of this provider

    She washes and takes care of my mother. The caregiver we have is prompt, on time, and does a good job.

    Stanley K

    2

    May 16, 2018

    I am a past client of this provider

    I went in the silverware drawer one day to get a spoon, and the spoon had water in it. I was needing a caregiver to help me put my place in order. I put my pots and pans in the oven because there isn't any other place for them. One time I went in there, and there was a dirty skillet in there. They should have washed it before they put it in there.

    Cynthia V

    5

    April 9, 2018

    I am a current client of this provider

    The caregiver is always on time and she does a lot of things. I was a real wreck, and now I'm much better. It's really helped me a lot. I'm not cranky like I used to be. She'll do anything I ask. She likes my loved one, and he likes her. I feel comfortable leaving him with her.

    Jeff K

    4

    March 15, 2018

    I am a current client of this provider

    I like the caregiver. They're very nice and thorough. They seem to be responsive to the client. They've done everything well, but I'd like to see a receipt to show my mother since the finances are coming from her and she's not computer literate.

    John N_3

    5

    January 18, 2018

    I am a current client of this provider

    We have had good experiences with the employees, and their employees have been very nice and professional. Our caregiver helps my grandfather bathe, cleans him up, does dishes, organizes his clothes, and helps him with medications.

    Gailya W

    1

    December 2, 2017

    I am a past client of this provider

    BrightStar Care's office staff management was awful because I had to call to set up service by calling four times, because they didn't follow up with me. Out of the five or six times we used them, the caregivers were late four times. The caregivers were unprofessional and would step out during the care. Some of them were not energetic and didn't want to do the job that was scheduled for them. The fee was astronomical, and the care was poor for the price that they charge. Poor staff, poor office management, poor service. I'm paying an exuberant amount of money for them to do a service involving the people I love. I don't want to be stressed out or worried about them.

    Sheila G

    5

    December 2, 2017

    I am a current client of this provider

    I would recommend BrightStar Care because they are very efficient and caring. BrightStar Care makes my life easier by helping me to be more independent.

    Gloria T

    5

    November 20, 2017

    I am a past client of this provider

    BrightStar Care's caregivers are wonderful. BrightStar Care allowed my mother to have someone reliable there with her. She needed someone there.

    Sarah K_1

    5

    November 14, 2017

    I am a current client of this provider

    I would recommend BrightStar Care because they respond well when I call them, and they don't hesitate to answer my questions. The services from BrightStar Care makes life easier for me by arranging things for me better than I can do for myself. It makes my life more composed.

    Ricky F_1

    2

    October 3, 2017

    I am a current client of this provider

    I like my caregiver, but I would probably not recommend BrightStar Care because the agency cut my hours down and that makes me frustrated. The services haven't really changed my life in any way. I just need someone to help me clean up. I still do the same things I usually did before.

    Thelma S

    5

    September 25, 2017

    I am a current client of this provider

    BrightStar Care is punctual, seeks the needs of the individual, and if they have questions, they ask before doing that certain thing. BrightStar Care has provided someone that she can talk to and see to her needs, and they get along well.

    Robert N_3

    4

    September 19, 2017

    I am a current client of this provider

    I would recommend BrightStar Care because they are flexible and friendly. I am not desperate, but BrightStar Care is satisfactory.

    Caring108252450

    5

    March 25, 2015

    I am a past client of this provider

    We hired BrightStar Care for my mother-in-law, and they did very well. We had no problems with them at all. As far as their schedule, they work out very well. The billing worked out very well too; there were no issues with that. We would definitely recommend them.

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